My rental time period was Friday, July 23rd, from 3:30-7:30pm. I was told that the location was closed at 6pm so in order to return my van after that time I would have to go through the online return process. When I returned the van, I followed the appropriate steps to complete the process on my phone but the Uhaul website would not allow me to share my location to complete the return. I followed all steps to ensure my phone had location sharing enabled, specifically on safari, but continued to get a notification that location sharing was not possible from the website. I shut down and powered on my phone again for another attempt with no success. I then tried to log onto my account on a friends phone but got a notification saying my account had been locked. At this point I called customer service but was automatically placed on hold. I was on hold from 7:10 up until a few minutes before 7:30 (the van's return time). At this point I gave up on reaching customer service, locked the van doors, and returned the key to the drop box. The next day I was charged with a convenience fee of 20 $and a cleaning fee of 25 $essentially doubling the initial cost of the rental. I had no way to avoid the convenience return fee due to returning it after store hours and not being able to connect to the Uhaul website. I could not avoid the cleaning fee because there was no way for me to upload pictures of the van as part of the return process. I ended up paying over 100 $for a 4 hour van rental using 11 miles of gasoline and no damage. I can't think of any other way I could have returned the van given the circumstances and feel like I was punished for something I had no control over. I repeatedly attempted to go through with the return process and locked the van and returned the keys properly. This was the reason for my unsatisfactory experience.WILLIAM P.
Customer Reviews for Curry Road Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Tempe, AZ 85281
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 6h pm
- Sam : 8h am à 5h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JACOB V.
Le client n'a pas laissé de commentaire.wayne C.
Le client n'a pas laissé de commentaire.SETH P.
Le client n'a pas laissé de commentaire.MONICA S.
The manager was great and super helpful!MICAELA R.
Le client n'a pas laissé de commentaire.GLEN R.
Le client n'a pas laissé de commentaire.CRAIG L.
Le client n'a pas laissé de commentaire.ZHIHUI J.
Le client n'a pas laissé de commentaire.ALEXANDRA N.
I've rented at least three 10x10 storage units here over the past several years. The location is ideal and the rates are the best in Tempe. There are also dumpsters. No restroom that I am aware of. The facility is rundown and the units are far from airtight. The units are not temperature controlled. The roofs have leaks and only one of my units had a working light. I've never had a security problem their, but I would not recommend going there after dark. Again, this is the cheapest place in Tempe! The staff are the best!!!!Bruce W. | Expérience générale
New location over all. Place is old & ran down. I went inside the day before, to see if I could take care of everything so I only had to pick the truck up in the morning. Someone was smoking marijuana in the office, the place smell so bad. The employee said no I can't help you, you have to use your phone. I told him I didn't trust my phone. He said there was nothing he could do to help.Joseph B.
Le client n'a pas laissé de commentaire.Christopher A.
Le client n'a pas laissé de commentaire.Mathilda C. | Expérience générale
The lock mechanisms were old and very difficult to use, door that didn't open properly on one of my two units, so accessing the things I had stored was very inconvenient.Jackie M. | Expérience générale
Old, run-down facilities, but maintained fairly well. Not sure about safety, but assume it is OK. Unit was swept out and clean. Price is very reasonable for non-AC units. Friendy staff.Zachary A. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas G. | Expérience générale
Good experience. Wonderful people!jack S. | Expérience générale
Le client n'a pas laissé de commentaire.NEIL V.
Dust enters storage area making everything dusty and dirty with time. Better seals on doors would be nice improvement.JAMES A. | Expérience générale
Le client n'a pas laissé de commentaire.Luis C.
Great service by owner management, professional, friendly and regular good folk. Merci.terryl d. | Expérience générale
Smile and b happyLisa B.
Le client n'a pas laissé de commentaire.Lisa S.
Le client n'a pas laissé de commentaire.Lisa S.
I was supposed to drop off my truck to the location on Hayden and 202 but was called by the personnel there and told to drop off at the Curry Mini storage around the corner. I left it there as I was told and then I was charged a 20 $after hours drop off charge.Paul C.
Hole in the wall.Carson P.
Le client n'a pas laissé de commentaire.Randall V.
Le client n'a pas laissé de commentaire.Matthew S.
They kept me waiting for an hour while trying to process my credit card, then read all of my credit card information over the phone to a stranger, I think their grandson, then he charged me... isn't that illegal? I then called uhaul to complain and was told I would be contacted and have false charges that the lady on the phone admitted were false, reversed. Next stop Yelp and the Better Business Bureau. All I wanted was a response from you guys.Kevin G.
Have had a storage unit here for over a year now. The doors are a little worn out and do not keep out water. But the access hours are convenient and price is competitive. Friendly management.Melissa K. | Réservation
Le client n'a pas laissé de commentaire.JOSEPH H.
Old Storage but great price. The workers are great people, elder Tempe locals that are very nice.Ree L. | Réservation
Le client n'a pas laissé de commentaire.JILL S.
No unit or size reservedJeremy G. | Réservation
Le client n'a pas laissé de commentaire.kevin W.
The people were so sweet and helpful. Before this experience I did not really have any emotions, positive or negative, toward Uhaul, but now I really enjoy it. Thumbs up! CheersMike W.
Le client n'a pas laissé de commentaire.marilyn F.
The location was fabulous. It is Uhaul that I can do without. I asked for a specific location and received at least 3 phone calls with different locations. I had to go much further to pick up the truck and asked for a discount on mileage as we would not be going far. Someone did finally call me back and gave me some free miles. I rented and paid for the truck for 5 days, then received a phone call the very next day asking when I was returning it. THEN, I received a phone call from the new territory dealer manager informing me the pricing was very incorrect! THEN, we were told to return to a closer location which was incorrect (according to Uhaul traffic office) Then when my husband dropped it off, he was held for ransom as they said we had a 120 $late return fee (we were early!). The total bill was 150 $including taxes. For your sanity, never use Uhaul!!! If it were not for the absolutely lovely lady at the Curry St location, we would have lost our minds.teresa L.
People at this location were awesome very helpful friendly courteous loved it.RICK G.
Le client n'a pas laissé de commentaire.jacob E.
Owner was very friendly and accommodatingAndrew W.
Explain prices better when customers ask for extension. I feel ripped off. Probably will never use uhaul or recommend again after my experience.James P.
Le client n'a pas laissé de commentaire.Tyler L.
Water comes in under the door. I cannot see away to remedy this. These places must be better designed in the future. Water still runs downhill.Kent B. | Réservation
Le client n'a pas laissé de commentaire.Steven C.
Everything went well and was a smooth transaction. It is so nice to have an easy rental after the stresses of moving!Nichole G.
Le client n'a pas laissé de commentaire.Carl P.
You advertise 29,95 $ but by the time I was done it was over a 100,00 $ which is ridiculous! You should add the fees in when you advertise.Kevin P.
Le client n'a pas laissé de commentaire.Wayne F.
The lady at this location was very nice.Jessie N.
I reserved online opted for no insurance when i got there they put the insurance charge on the contract. The truck was not on full. Was noted as it was when i told them exact words were " nothing i can do about it." Pleasant lady just caught me at the time of need so i accepted the poor experience. Wont be a next time.Kaz H.
Le client n'a pas laissé de commentaire.Joel B.
I have rented from U-Haul for many years and have never had a problem until now. 1. I spoke to Jim Sunday and Monday. Sunday he was abrupt on the phone. He was better in person. 30 minutes before I arrived, I called to let him know I needed a second day. When I got there he gave me the bill. Several minutes later he told me he forgot to add the second day, so I got the more expensive bill. I realize people make mistakes, but I also feel he should have honored the first bill because I was on the phone with him only half an hour earlier to add the second day. 2. When I inspected the truck for damages, I was so very surprised at how much damage there was and so few Xs on the truck. Long slash marks were on both sides of the truck, as well as dents, and again no Xs. 3. As I drove, the engine was so very noisy. Again having rented Uhaul over the years, I knew it was a very old engine and in dire need of replacement. 4. The window was filthy dirty. I used the windshield wiper fluid and the left wiper was half peeled off and flapping in the Wind. Before I drove off, I was given the inspection form to inspect for damages. Employees themselves should also inspect for wear and tear on the trucks and make the necessary repairs. 5. I then had to go back into the store and ask Jim how to release the brake because I could not find it anywhere. I've never before had a U-Haul location put the brake on. 6. None of this should happen at all given we are paying customers.valerie S.
Originally thought it was one of the official pick location down the road but it was a quick pickup for my uhaul reservation. I would recommend an official pick up facility if ordering additional moving supplies but since I just required the truck, it fulfilled my moving needs.Steve D.
Le client n'a pas laissé de commentaire.Alexey B.
The express/self check in was incredibly frustrating to use, seemingly because of software issues. The mobile site kept automatically reloading forcing me to start over. What could have be done by a person in 1 minute took 1 hour. I would be hard pressed to use the self check-in ever again.Joseph M.
Customer service is first-rate.Owner stayed after hours to help me. Delightful people. Can't say enough to recommend working with these people. Helpful, pleasant, enjoyable, flexible. Je les recommande fortement.Marvin B.
Le client n'a pas laissé de commentaire.Jaime C.
This is simply not what Ivexoected from UHaulDerek S.
When I checked in the Uhaul, the woman did not give me a cost breakdown or estimate. I was incorrectly charged for damage protection (SafeMove) and I did not elect that coverage. I have yet to hear back from customer service about the charge.Sydni T.
Le client n'a pas laissé de commentaire.Qiang W.
This place was super sketchy. The people running it are so old they can't use a computer correctly. I'm pretty sure I was charged over what I should have been. Never use this place again!Kevin S.
Everything was great, very friendly man helped us with the truck, in and out very fast.shari C.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Jay P.
Le client n'a pas laissé de commentaire.adrean L.
We were supposed to get a 10 foot truck. None available. Gave us 15 ft for same price. NOT! When we went to pick it up they didn't know anything about it and charged us for the 15ft truck.adam S.
Truck was dirty, but the employees were friendlyAdrian Z.
Staff did not what to do and could not find a person who didCharles R.
Nice family owned businessRonald A.
Very sweet owners. Will return in the future!Shannon M.
Clean, easy access. Management were extremely pleasant, helpful.L MICHAUD T. | Premières impressions
Le client n'a pas laissé de commentaire.Leonard E.
Le client n'a pas laissé de commentaire.Alan M.
Lovely folks at this location. Seamless experience and will definitely use them again when I need to rent a truck or use their storage.robin C.
The couple running the location were very friendly and helpful.Jeff D.
The location of the pick up, the staff were friendly. The explained the in details of the bus. I was very pleased with their service.Maureen H.
Not your typical Uhaul location. "Ma and Pop" location. Was not efficient. Once again it was not the location that I had requested, and it ruined my plans I had set up when I booked the rental. Somehow you need to be able to only book at locations that will actually have what you need when you need it.Sydney G.
I appreciate the instructions on how to use the emergency brake.Kelly I.
Le client n'a pas laissé de commentaire.JON J.
Le client n'a pas laissé de commentaire.BECKY D.
The couple running the office was very old and slow. My daughter was moving into a new apartment and UHaul wanted the EXACT address, regardless of the fact that we were staying in town with the truck, so we had to jump through hoops to get the address before they would let us get the truck. I specifically asked for a receiver to pull a trailer when I placed the reservation. It was not provided. And the light outlet on the truck was incompatible with the light connection on my trailer, so I didn't have any lights. I had to have someone follow me. I was not happy with my experience at all.JANE R.
Le client n'a pas laissé de commentaire.NATHAN H.
Excellent, friendly service!Adam G.
I always pay more than what I think I should. :(. I have used U-haul more than 6 times, and always pay an extra 30 $for some reason ????Abdulrahman B.
Reserving the space was easy and fast. The customer service received was fantastic. My only suggestions are to increase open office hours and install newer and sturdier storage space doors.MARYHELEN R. | Premières impressions
Le client n'a pas laissé de commentaire.Rachel D.
Faster reservation and check in. The couple was very friendly and helpful.Wayne K.
The folks at the Curry rd Self Storage were very nice! The truck was very clean and in great condition. The AC worked great in the truck which was awesome since it was 106 when we moved. Would highly recommend this location for the quality of service and the quality of the truck!Erin L.
Stop eating breakfast and acknowledge customers when they come in. Have a person that is computer literate, efficient and competent to handle transaction. People working front office who care about customer service! Terrible experience! Will never go there again. Unfortunate for Uhaul to have them as service agents!CHERI L.
Very nice couple that runs that locationNINA B.
Nothing. The employees were great! Thank you for the fine service.Joseph S.
Le client n'a pas laissé de commentaire.PENG L.
Le client n'a pas laissé de commentaire.Matthew R.
Le client n'a pas laissé de commentaire.Russ L.
Le client n'a pas laissé de commentaire.Jessica L.
Excellent service - loved the pickup option for quick moving of firniturevirginia D.
The facilities were just old. But that is just a matter of the local owner, who was great as far as service goes.Thomas S.
Staff was very nice and helpful.JOSEPH S.
Slow and disorganized.GREGORY S.
Le client n'a pas laissé de commentaire.Lynda S.
Lots !SANDRA M.
The next customer should know 2 things. 1) The elderly couple running this location are slow, but the sweetest. They are quite knowledgeable & service-oriented, just have extra time to pick up & drop off. 2) The online truck reservation system is limited. There are more options for you as a consumer if you speak with knowledgeable people onsite.CAMILLE M.
Le client n'a pas laissé de commentaire.RODGER S.
Le client n'a pas laissé de commentaire.BRIAN L.
We had a very good experience renting a uhaul truck from this location.Pamela C.
Took forever checking out the truck only for them to grab the wrong one, so we had to wait even longer. The senior couple working the desk looked very confused, didn't seem to know what they were doing and had a very hard time trying to work the computer. I am very dissatisfied about the experience I personally would opt a different location. Sorry guysNICHOLAS O.
Le client n'a pas laissé de commentaire.CATIE B.
No place to park my vehicle at the locationJulia D.
Very SLOW checking out the truck and very slow checking it back in. the very senior couple working the desk were poorly trained with the process, and had a very hard time trying to work the computer. what should have taken 5 minutes or less since I have pre-registered and had a conf. # took about 20. Check-in was also 15 plus minutes and I was the only one there both times. However the truck was Great.Albert W.
this is an old storage site and the lanes are too narrow to drop off big trucks safely. Some gates do not work. Staff was very helpful, but cannot overcome site limitations. The site just three blocks away on McClintock is much better suited to large trucks.Frank P.
I would first remove this independent contractor from your list. Very rude and not helpful at all. Second I would make sure the truck being rented out has proper alignment. Driving from Phoenix to Tucson with a truck that can corner itself is not a fun drive. At this point, I will never use U-haul again for anything.AMANDA W.
Not charge someone an entire day when the equipment was returned a little late because the road was blocked off for repair and we had to drive all the way around. Also, because of the emissions on the gas tank it took forever to put gas in the truck. the truck was going out for rental that afternoon so it's not like they were losing anything. We never left the facility with the truck until 11:29, I remember looking at clock in my car. And, we had to wait there a long time to even pick it up because of the administration. Uhaul has a bad reputation but sometimes they are a necessary evil. Def a one-way street.DEBORAH C.