Customer Reviews for Curtis Motors Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Curtis Motors Inc

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ROBERT S.
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Customer did not leave a comment.

William R.
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Customer did not leave a comment.

FRED A.
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No comment.

Robert C.
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Great service, friendly staff. I like being able to return equipment after hours...very convenient.

Donna C.
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Andy L.
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Jackie J.
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willie S.
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Robert D.
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Ricky G.
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The photo requirements for the after hours drop off are ridiculous. I don’t work for U-Haul and should not have to stand out in the freezing cold taking pictures for y’all. Really put a big negative on an otherwise good rental experience.

Alicia M.
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Thomas D.
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William R.
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These folks represent uhaul very well. They are professional, friendly and efficient. I will return.

Kevin J.
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Randy W.
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Salvador F.
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Highly recommend this location. Thorough inspection, clean, friendly.

Alan K.
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Customer service was great. Debbie did a great job getting equipment ready and paper ready as well

Dennis W.
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Customer did not leave a comment.

KENNETH S.
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The young lady show me how to unhook the heavy trailer. It was too heavy for an old man and she showed easy lift method. You should show show all the uhaul agents her method!

John H.
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The people working there , Debbie and Shawn were great at there jobs and made it easy for me . Thank you Thank you

Steven K.
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Great service and location! Will definitely go back!

Latasha L.
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Excellent staff and great customer

scott H.
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To start, I was quoted an amount and a location. My location was changed to 45 minutes away and when I picked up my truck the price was 200 more than quoted. And didn't notice the difference until my bank called me asking about the amount being charged. Which was more than I had so it locked my bank account for fraudulent activity. I had to wait until the next day to be able to pull cash out for my rental seeing my card was locked out. Finally got truck. Got a call from customer service stating that the contract for the tow dolly had not been completed, and asking if I received the tow dolly which I did. Made the move. When I tried to setup the storage unit for a one way move. Kept getting disconnected after being transferred so many times. Took 2 days to set up over the phone. Went to location for storage and I was not in the system for storage or drop off. The gentleman at the drop off location was very helpful and fixed everything. Now why couldn't this be done before I had to drive and waste fuel in this truck??

Donald D.
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Debra B.
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Karl M.
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DYLAN G.
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Eric K.
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Great, quick, helpful.

nathan H.
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It has been a number of years since I rented from U-Haul. I was not looking forward to it based on some past experiences. But I was so surprised! It was easy, quick, and painless! Little amount of paper work and out the door. Then also upon dropping off the trailer, I was surprised how fast I was out of there. Communicating by email or text was easy & helped me get on my way. Evidently, U-Haul has some great leadership!

William P.
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Ben D.
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Sam J.
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Gail M.
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Darrell B.
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Lance C.
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I made the reservation online to pick up at Madison, AL. I arrived at 345 when my pick up appointment was at 330 and the website said the Uhaul facility was open until 4. They were closed and not answering any phones. The UHaul Cust service line had to reroute me to Athens Al , adding 30 minutes to my day. The Curtis Motors location was great, but a bit uninformed as to the return policy.

Amy C.
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Great customer service!

Joe K.
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The service manager who explained how to attach and detach the hitch to this novice did an excellent job. He was polite and professional. I would go back to this location.

Forrest S.
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Easier after hours pickup

Chris S.
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Customer did not leave a comment.

John S.
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Two reservations got conflated and created some initial problems. Some assurance need to be made to assure that multiple reservations stay separate.

John S.
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Excellent service. Very friendly and professional.

Roger C.
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Customer did not leave a comment.

Keiana M.
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My experience with the location was great, but my overall experience with u haul was a nightmare. I will never use uhaul again. My reservation was made for the wrong day, I spent over 2 hrs on the phone (on hold for the most part) after being hung up on and then transferred at least 5 times, I finally talked to someone who could help me. I had to pay my movers for 2 extra hrs as a result of getting the uhaul late. I call it my moving day nightmare.

Charlene B.
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Nothing y’all r very good

Michael W.
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Great Communication and very close to our house

TOM B.
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Shawn at Curtis was very helpful and courteous. Further, I needed help in extending my rental period one day. He took care of this for me. When I returned the cargo trailer Shawn disconnected the trailer from my vehicle. While I am physically fit and 70 years old, his customer oriented service was very much appreciated. I will do business with him again.

terry H.
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Great

larry W.
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Customer did not leave a comment.

Thresa A.
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Great customer service & clean facility/ rental units. Have already recommended them & would not hesitate to use this business for my future UHaul needs.

james P.
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Steven T.
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amanda H.
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Melissa G.
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Caleb G.
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Daniel H.
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Representative was very nice and knowledgeable of everything he was doing. Very helpful and courteous.

GEORGE R.
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David C.
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Very courteous and accommodating service was provided.

Tamara K.
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We weren’t told that the location had changed to pick up the truck and car hauler and then found out the air conditioner in the truck didn’t work and it was 95 out that day and had to drive for 5 hours that way.

tony F.
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Customer did not leave a comment.

Jerry C.
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Kind of hard to find. Signage next to highway would help.

neil M.
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Have a Sean at each location

Clide A.
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The people were very nice and knowledgeable.

Michael S.
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The folks as this location were extremely helpful and patient with all of our questions. We will use them in the future for sure!

Kirk P.
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Customer did not leave a comment.

monte C.
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Blake B.
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Everything went very smooth. One thing I really loved was their check in policy during closed business hours. They can see via security camera when you return your rental (if the business is closed) and the time stamp serves as proof of when you dropped off. Very honest way of billing for the time you rented the trailer. I loved that part the most.

Keith G.
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Customer did not leave a comment.

willie P.
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Angela H.
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William B.
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Nothing. Wish this had been my pickup location.

Randy B.
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Shawn at Curtis motors is awesome! He made sure I had a newer truck to get me across the US on a recent move. I would definitely rent from him again. Very professional and followed up with me.

Steve W.
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Customer did not leave a comment.

Linda W.
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Not charge twice what they owe just because they didn't manage to put enough gas back in the truck. If a person is going to be penalised if the needle is a millimeter off then fill the tank before they pick it up. Then you just have to fill it until it stops and won't take any more gas.

jonney W.
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Didn’t do a walk around, my uhaul leaked in the cab and the back did as well a lot of my stuff got wet

Ramona M.
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Customer did not leave a comment.

Billy H.
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Very nice people when picking up the truck and dropping it off great atmosphere very customer care and friendly..

GERALD D.
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Great people to deal with, equipment was available and ready to go. I would definitely go back to this facility again.

Ramona M.
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Great customer service! The guy who rented the truck to me was very knowledgeable of the process. Thanks for a great rental experience. We will be renting again in the future and will choose to rent from this location again.

Daniel N.
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They were friendly, helpful, accommodating and everything went smoothly. Could not ask for a better experience.

James T.
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Customer did not leave a comment.

BOBBY M.
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Robert S.
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Larry W.
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dale S.
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Ronny L.
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I would definitely go back to this U-Haul location. Very easy to work with and customer-friendly oriented.

Gene C.
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On your reservation confirmation email you NEED TO HAVE ADDRESS OF PICK UP AND DROP OFF LOCATION!!!!!!!!!!!!!!!!!!!!!!!

Arron Y.
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I was very pleased with the efficiency and professionalism of Curtis Motors Inc. This location was very convenient for us and we will call on them for our next UHaul Truck Rental. Aaron

Frederick E.
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Eager to assist the customer. Helped check out trailer and lighting along with safety procedures.

Deborah B.
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FAst and friendly service! We Will definitely use again!

Jermaine K.
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Quick and courteous!

Marco R.
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Customer did not leave a comment.

Ralph P.
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Jeff B.
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MATTHEW HAYNES K.
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Richard O.
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Very nice people but not where I wanted to pick up truck . Father away from me ( as was drop off location ) then wanted to charge me for extra mileage

Sheila B.
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Customer did not leave a comment.

Nancy V.
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Christopher F.
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Vitor M.
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Customer service was excellent. You were able to listen my need and provided the correct equipment for the job.

Timothy M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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