When I returned the truck Thursday night, in East Peoria, there were probably 10 of that same truck in their lot, and the return process is way too easy. FYI, the smell of Patchouli didn't cover the other smells
Dawn L
Customer Reviews for Curts Transportation Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
This location is very convenient to the East Peoria area. There are a wide selection of different vehicles and sizes to fit every situation. The staff personnel were very cordial and knowledgeable. Of the various truck rental places around, I rate this business as the best.
Lawrence HGentleman who was running the place was very good. But we did leave with a 26 ft truck, drive about 5-10 miles, and then open the back of the truck to find a bunch of open paint cans and garbage literally filling the bed of the truck. Part of this is on me; I should have checked the bed before I left. But the truck should never have been rented out in such a state. It will change how I do things. I am less confident that it will change the way this Uhaul site does things.
Raymond BProperty was a mess. There was a pit bull laying in the corner.
john eeverything went well
keith sWorked fine just a mixup on billing. UHaul fixed it right away.
MIKE SThere is a Creve Coeur location which I rented this UHaul trailer from. After reserving it there I was told there would be a trailer there and ready for me on the day of pickup. I then got a text stating that I would need to go farther out of my way to pick it up at this location. Which was very inconvenient for me as a customer. However, I did so. The night I was to return the UHaul the roads were very dangerous. I spoke with the person with whom I originally reserved the trailer Creve Coeur (right down the street from my home). He stated that he would check it in and all would be fine. Days later, the man working at the East Peoria location called me and was EXTREMELY rude threatening to charge more on my account and report it as stolen if I do not go to the Creve Coeur facility and pick it up to return it to East Peoria. I will never do business with this company again.
Timothy CBrakes were bad.. should be checked. Also U-Haul truck had very little gas to start out.
Chase WGreat staff, always friendly and helpful.
Brandon MWe were there a bit after 7:30 a and the trailer was ready to go, clean, traveled well... staff very nice!
Jan G0 out of 10 Would NEVER RECOMMEND!
Corissa LFast and friendly service
Heather GWonderful staff and very helpful all the way through the process of moving. They made sure I had all the equipment I needed to make everything as easy as possible. Thank you all so much!!
Krystine WNothing , these guys are well organized and on it ! They work as a team and have quality equipment.
David TThe staff was friendly and knowledgeable.
Jerry NI was helped by Bill Hoak. He was very helpful, knowledgeable, and he was the consummate professional. He made the drop off experience very easy.
Robert RVery efficient and helpful staff. Good experience, would utilize their services again.
MICHAEL SEverything was good and ready to go.
Sue SCan’t think of anything specific
Susan HAnswer the phone or return calls. Had to go in person to make reservation because couldn't get anyone on phone for several days. Other than that things were great.
dan wThe gentleman assisting us was very nice and remembered my name the next day. Said, "have a nice day" as I was leaving. Nice to hear that.
Tammy CJust keep the high standards of customer service and minimize wait time.
Peter MMobile Check in process was not smooth, took longer than I expected. If I knew I needed a reference or additional info when checking in, I would have completed prior to arriving at the location. I spent a 1/2 hour attempting to check in.
Jeriann MDo not rip them off. If it says $19,95 for local use then stick to your word and not charge such stupid prices for the use of your junk equipment!!!! I am very disappointed in the service I received from this crap hole location!!! I should have not been charged like I was buying stock in this company or that I was buying a partnership in uhaul. I will go to great links to tell people not to use this service. It's cheaper to buy a new truck!
ronald dThe cargo trailer we were first given had a fender smashed into the tire. We had to ask for a different trailer, and one in working condition was then given to us
George MStore is not 26ft truck friendly
Damian ACurt and staff all great! Will come back again when needing a rental.
Kevin PAfter loading cable broke on door so had to drive with open. Had to buy some straps to secure load and check occasionally on way home. Extra hassle. Thought they would atleast not charge but no they charged anyway
Brian BEveryone was so nice and made our experience to very smooth
Julianne HNot sure if this is a new place or not, but it felt like I was walking into an abandoned building that just happened to have U Haul trailers around it. When you walk into what I assume is the main room, there was just a guy at a desk with a lamp on and a banner that said U Haul. It was kind of creepy to walk into. He told me where to bring the trailer so I did, he said someone would be around to come unhook it and I could be on my way. I pulled around to the spot while someone in a chair outside watched me from a distance. I started to unhook the trailer myself when a guy who looked like he was physically unfit to be moving trailers around came over and told me he could get it. I moved the trailer myself and told the guy not to worry about it because I figured he would have struggled with it. This location is in a convenient place but it is not taken care of at all.
Lane HOwner was excellent. Had some troubles with the U-Haul software, but the equipment was top notch. I will most likely be back.
Randy BThe East Peoria location went out of their way to make the u-haul experience great . They were great .However the Morton Ill. location was terrible and should not even be in business and I will pass this on.
CHARLES FWhile this location is convenient for me, UHAUL would project a better business image if the company would provide their representative, Bill, with some assistance. This one guy, Bill, had to work with a computer system that was very slow, all while answering calls for his taxicab business. The hookup went smoothly and UHAUL still builds and provides excellent equipment. Bottom line: UHAUL customers in East Peoria, IL should not have to wait while their representative is processing calls for a taxicab. Please provide Bill with some help or separate the two businesses.
Bruce PWhile I love the extensive choices available at this location, there was no place to park the truck. Had we returned it the evening before (via cell phone after hours) rather than when they were open we would have had to have left the truck blocking other ones. But, as noted, I would prefer to have variety even with a parking issue. Truck was clean and we reported the possibility of it needing serviced as it ran very rough with too much play in the steering wheel. We will rent from here again if the occasion arises.
Patricia MWe returned the Uhaul Sunday, it's Wednesday, and I still don't have my $82 refund from my deposit. This happens every time I have to use my card instead of cash with Uhaul only…get it together business office
Jennifer HFrom the gentleman who took my rental order to the two gentlemen who finalized my rental details, they all were professional, friendly and helpful. I will certainly use this business again.
john kProbably nothing. The dispatcher was very busy.
Sheldon MDriver seat broken, in disrepair
Cody GCurt was very courteous and friendly. His staff helped me hook up my trailer and made sure I was safe. Thank so much.
GREGORY GThe guy was smoking inside the building. It smelled like mildew and was dirty everywhere. He lied about the fuel but i was in a hirry so didn't say something about ut (i guess thats my fault). He was rude and dismissive of all politeness i also now have an extra charge on my card with no explanation that im going to have to deal with. If i ever use uhaul again, it DEFINITELY will not be from this location.
Nicholas SJust an average experience here. It's too late though as my experience picking up the truck was a disaster.
Matthew AYou need a bit bigger lot at that location, it is a bit cramped, otherwise OK.
Jeff LI was charged for a dolly that I didn’t receive and the gas tank was under half tank
DENISE BThe truck was dirty in the back si my stuff got dirty in transport.
Scott fIt was well maintained but was definitely not clean. I had to wipe down the interior which had spilled coffee and cigarette ashes in it, both of which I do not partake.
Jeff S