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Mark McEldowney
Customer Reviews for Custom RV & Boat Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Connie HanlonVery smooth & efficient
Ian MenziesThis location and U-Haul overcharged by $300 USD for mileage to avoid hazard road conditions and weather. Avoiding torrential rain and snow/icy road conditions to arrive safely with my family and personal belonging is the main priority. Overcharging a customer is not only uncalled for but greedy! I expect a full refund of this overcharge. Be careful when utilizing this U-Haul location. Mo at pickup location was great and super helpful. Drop off location is not worth visiting.
Justin CordovaTwo dozen moving blankets and appliance dolly forgotten. When we contacted after opening hours (assuming 8-8:30 AM) about these items, places were either not open yet or did not not have the items. My dad had to drive to a completely different location to get them in the U-Haul truck due to our not having an unloaded vehicle to haul an appliance dolly. And the moving guys had to sit and wait on him to return. If those items had been in the truck at 5 AM, our pick up time, it would have saved us a lot of time. The woman who initially spoke with us in the 8:00 AM hour told me dad something to the effect of 'maybe you should've this planned earlier and 'that's why I just told you the address' when my dad said to her he had to pull the phone away from his ear for a second so he had asked about the address again. That woman is not a good customer service representative making her own opinionated comments to us The app is not well running when it comes to photos. It does not register the photos often times as if they're there, you have to take photos multiple times to get them to show up so you can move on to the next step in mobile process- this is even with good reception. Otherwise things went fine as far as the function of the truck But the situation with the blankets and dolly and the first women we spoke with in the phone were pretty frustrating.
Emily LuebckeAustin provided excellent service.
Ronald FordThis went perfectly! THANK YOU SO MUCH!!!
Jill LatellePlace to go for Uhaul needs
Stephanie MartinSo easy for a last minute trip to the storage unit. Couldn't be happy. Thank you!
Shannon PippinVery nice guy who check us out and hooked us up.
Rob ShueyI have never had any problems with this location. Always goes above and beyond to help in any way possible.
Phillip YoungLove the excellent customer service experience!
Stephen Gardea12' trailer worked great for a long distance move. Trailer brake functioned well. I've rented this same size trailer for 3 different moves and very happy with it each time.
Matthew BerrafatoExcellent service à la clientèle.
David BurnisonI dropped the trailer off after hours, so can't comment on helpfulness
Jim NagelI always use this location and Austin is great to work with. I never go elsewhere.
Randy HolyfieldThe only way you can tell it's a uhaul rental facility is the trucks. They have very minimal supplies inside. You better have what you need when you get there. Staff was friendly and helpful though
Wade MolzahnFriendly, everything was ready when I arrived
Lawrence GiulianoEverything was great at drop-off. The guy running things was very kind and agreeable.
Kyle KosoExcellent customer experience
Stephen GardeaIncredibly kind and helpful. Above and beyond.
Hadley MoioService was excellent. Friendly and knowledgeable.
Wayne BidellSelf service after hours drop off with no attendant. there was a guy sleeping in his car in the parking lot… a little uncomfortable
Mark MaloneyAlways great service!
David KubicekAustin is a valuable asset! Better try to keep him.
Richard LaneDefinitely would update a website that I have tried to use for the past 30 years and has never changed. The website really sucks. The guy at this location is so incredible! Wish the website was even 1/2 the help!
STACY BAYNEAlways great service and I see the same faces when I go there and they remember me most of the time. Very friendly also not just get them in get them out kind of place.
Richard PriceThe man who works at this location (and his dog) are absolutely incredible. Made my experience great, and so kind and helpful and even walked us out to the truck. We got there early, and he had kind energy and a great attitude first-thing in the morning. Unfortunately I can't remember his name, but he was great!
Abigail MankinsTroy was great!
Jan EvansEverything was great...
Philip BearlyExcellent customer service
Stephen Gardeanothing
Brian LaakExtremely friendly, helpful and knowledgeable personnel. I wish the location was closer as I would use them for all my Uhaul needs which is quite often. 10 stars
JOE BRAUSCHExcellent customer service
Ariel WerbaAlways great service!
David KubicekAllow online check-in to be visible at the pickup location. I checked in online, uploaded my drivers license, and selected the collision damage waiver, but had to do it all again at the pick up location. The attendant was very quick about working through this, but I was made to think I'd save time by doing it online by prompts in the online reservation process.
MICHAEL LANEYThank you, Austin James, for explaining the bill, and helping me get the truck & trailer turned in.
Debra M SmithExcellent personal service.
Thomas CancholaThird time I've used this location this month. Efficient and helpful.
Thomas PowellI love this U-Haul location. Austin is always super nice and helpful.
Stephanie MartinVery friendly, knowledgeable, and efficient.
PHILLIP S HOLLABAUGHOne of the best, and local environments I have come across. Thank you. Will come here again!!!
Nate HurtMy issue isn't with the locations but the text links! The website would bring up my phone camera but I couldn't take a picture. Give an upload from photos option so you can take vehicle and ID photos outside the web app.
Bryan OplingerLet people know verification pro ess so they can have someone ready to verify or contract/passport. Was thrown this morning.
Nick BenckiniThe day before the entire U-Haul system had a computer malfunction, which was very inconvenient but these things happen. Otherwise, my experience was excellent.
Jeff SchaefferYou guys need to fix your system the U-Haul service was down a few times making it hard to check people in or pull up people's info. But the staff was great very nice and welcoming
Daniel IsomSee above message.
ROBERT FERRERO