Le client n'a pas laissé de commentaire.Santiago U.
Customer Reviews for Cy Fair Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Cypress, TX 77433
Services dans cet établissement :
- Lun - sam : 9h am à 6h pm
- Dim : 10h am à 4h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I was charged 16 $for gasoline, how was the level measured?!? BUT, I had to add coolant which was almost empty (25 $my cost), and my personal oil which was also extremely low. The guys at the storage location in Cypress didn't have anything to maintain the Uhaul vehicles, nothing! Clearly they don't care for the maintenance of the vehicles. I informed the person about my expenses and got no response. No reimbursement for over 30 $of my personal coolant and oil. Instead I was changed 16 $for gasoline! The fuel tank should ALWAYS be full when picking up the vehicle and returned full. It should ALWAYS have proper oil and coolant, otherwise we could've been stranded on I-10 with a truck full of my furnishings! I will likely never rent from Uhaul again for their horrible treatment and lack of maintenance of their vehicles.DANIEL D.
don't change the rental location at the last minute after I made a reservation at a different location.LYNN H.
Le client n'a pas laissé de commentaire.JOHN M.
Le client n'a pas laissé de commentaire.Jeremy D.
Le client n'a pas laissé de commentaire.clifford P.
Le client n'a pas laissé de commentaire.erica g. | Expérience générale
Le client n'a pas laissé de commentaire.MYTU P.
WONDERFUL SERVICE! Thanks so much to the team at Cy Fair Storage for setting me up for success.Forrest W.
Le client n'a pas laissé de commentaire.Jane S. | Expérience générale
Jonathan and Brody were wonderful!SHERRI S.
Le client n'a pas laissé de commentaire.Raymond M.
Le client n'a pas laissé de commentaire.James N.
Le client n'a pas laissé de commentaire.jefferey K.
Excellent service à la clientèlepatrick T.
Le client n'a pas laissé de commentaire.TRENTON F.
Le client n'a pas laissé de commentaire.patrick T.
My 2020 RV WAS STOLEN IN YOUR FACILITY ALSO OTHER VEHICLES WERE STOLEN ALSO. Not a secure site. Also our storage container was broken into. Bad security. The people that stole our cougar 2020 RV have a rental site there also, and you continue to let them rent there. Also the same people stole a car two weeks later, so this is a bad site to rent from.many complaints but nothing done about it. You should be liable for our loss. Thomas MandarinoTHOMAS M. | Expérience générale
Le client n'a pas laissé de commentaire.JAMIE H. | Expérience générale
Crystal was awesome!Nicole R. | Expérience générale
My only issue it a 10 day notice, if I don't give a 10 day notice then I have to pay next months rent. So if I pay next months rent you should be able to rent that space until the end of the month. I think that's called double dipping, you are collecting rent on the same space from two different people.Stanley Keith S. | Expérience générale
Excellent place!Emily S. | Expérience générale
Le client n'a pas laissé de commentaire.JACQUES P.
I apologize I don't remember the lady's name at the front desk, but she was phenomenal. Polite, friendly, gave detailed information, and was quick in processing the vehicle rental. I would use services from this location again. :)danielle N.
Front desk was extremely helpful and responsive. Crystal had us up and running quickly and made the experience hassle free. Will recommend.BENJAMIN S.
Wrong size trailer. Returned thirty minutes later asking if I could get a credit or swap for different one. Individual said that he could not do anything about it and I would be charged. I have used uhual for all moving matters and this is really disappointing to me. I didn't even care about a refund but not even a credit is ridiculous.William V.
Le client n'a pas laissé de commentaire.JAMES D.
Le client n'a pas laissé de commentaire.JAN D.
Le client n'a pas laissé de commentaire.Brent W.
Just dropped trailer off. The people were nice and helpful.Gary B.
Le client n'a pas laissé de commentaire.glenn S.
Le client n'a pas laissé de commentaire.CHRISTOPHER J.
Le client n'a pas laissé de commentaire.robert B.
Customer service personnel was not friendly at all !!eduardo B.
Very helpful staffKAREN P.
Le client n'a pas laissé de commentaire.Russell S.
Le client n'a pas laissé de commentaire.Jason K. | Expérience générale
I would suggest not laminating the floor in the back and making it sticky.JARETH D.
Good experience. Friendly helpful people.James C.
Speed of pick up process.STEFAN L.
Le client n'a pas laissé de commentaire.tony B.
Le client n'a pas laissé de commentaire.LEAH N.
Le client n'a pas laissé de commentaire.CELISSE C.
Le client n'a pas laissé de commentaire.Steven B.
Le client n'a pas laissé de commentaire.jeffery K.
The two tires on the left side were damaged. It seems that the pickup location would have repaired them before renting the trailer. One of the tires blew out within 50 miles of the pickup location. Both left tires were replaced.MICHAEL V.
Jonathan was very rude and condescending. We picked up at 1pm and he asked if we would have it back by 5pm.LOL! No. We informed him we would be returning after hours, which we have done at THIS location. He all but called my husband and I liars. He proceeded to laugh and tell us that it isn't allowed at his location. We returned it after hours even without Jonathan's permission. The instructions to return after hours is actually linked in the email from Uhaul!MICHAEL M.
Le client n'a pas laissé de commentaire.FLORENTINE G.
Le client n'a pas laissé de commentaire.Roland H. | Expérience générale
Le client n'a pas laissé de commentaire.CODY O.
Le client n'a pas laissé de commentaire.CATHERINE H.
better signage would help to find locationWADE F.
Le client n'a pas laissé de commentaire.nicholas D.
Le client n'a pas laissé de commentaire.Michael L.
Le client n'a pas laissé de commentaire.ONESIA M.
Le client n'a pas laissé de commentaire.Dung D.
Le client n'a pas laissé de commentaire.SAMUEL ALAN W.
Le client n'a pas laissé de commentaire.GABRIELA C.
Le client n'a pas laissé de commentaire.JOHN W.
The Representatives were courteous and professional. Thanks so much! Happy Holidays ðŸ˜ŠLEONARD K.
Everything went well as usual for this location!! Thank you crystal!! My experience there always goes well because of her !!ARMAS C.
Great experience. Good customer service there to help with rental and return. Great experienceJEFFREY K.
Le client n'a pas laissé de commentaire.David D.
Le client n'a pas laissé de commentaire.JOSEPHINE R.
Gave a 5 star rating on Google.PATRICK T. | Expérience générale
Just wanted to thank crystal that was easy to work with and informative! Her helper on the ground helped to load also !!ARMAS C.
Le client n'a pas laissé de commentaire.HUNG VAN D.
I rated the location as "excellent", just wish it was closer to my home. Those U-Haul rental facilities nearer me are operated by folks whose attitude is "the customer is allows wrong", and "we don't really care if we make you wait much longer than necessary, or if you ever return as a customer." The Barker Cypress location, albeit a bit removed from me, is clean, accommodating and staffed by folks who do care about their customer base . . . I will always return to this location for my trailer rental needs . . . ðŸ¾MARK G.
Thank you!!! I love this location the stuff so kind and helpfulNIKHOM D.
Trailers of this type need many more interior tie-downs and a way to lock the coupler to the ball-mount. Did not need it, but would be good to have a spare tire.GREGORY S.
Super nice staff. Always cheerful and friendly.GAVIN D.
Le client n'a pas laissé de commentaire.CHARLES B.
Le client n'a pas laissé de commentaire.JOHN S.
Fast and easy.. Really appreciate the helpful staff.MOHIT VINAYKUMAR P.
Great staff very friendly and helpful.Kirk L.
Le client n'a pas laissé de commentaire.Ricardo M.
I am very disappoint not with the service at the cypress location but how U-haul provides customer service. The advertisement states that you have to pay for the option you choose but we were having problems when returning the truck and they charged us 1 more day with all the extras included, insurance, dolly and even gasoline. I contacted the store were we rented the truck but they could not help much and told us to contact U-haul directly for the claim. I was not even able to speak with a live rep and I had to e-mail customer service, someone called Joseph was helping me, after explaining to him my situation he said he was going to check and e-mail me back any response at the end they just refunded half of what they were supposed. So just be very helpful. I don't think I'll rent any U-haul again.Gustavo J.
The rental was quick and efficient. The staff and management were courteous, fair, and friendly. I have rented from this U haul location for a long time and have never been disappointed. Thanks to all.Jeffrey S.
Person at desk was friendly and quick.Colby S.
Fast servicejonathan Y.
Le client n'a pas laissé de commentaire.MARINA C.
Le client n'a pas laissé de commentaire.MIGUEL M.
Le client n'a pas laissé de commentaire.JASMINE C.
Le client n'a pas laissé de commentaire.Daniel G.
Le client n'a pas laissé de commentaire.NEKA J M.
Le client n'a pas laissé de commentaire.IVAN JOSE O.
No improvement necessary. Crystal is fantastic to work with!!!!! She was able to accommodate all of our u-haul requirements.Mauro P.
Le client n'a pas laissé de commentaire.william G.
Le client n'a pas laissé de commentaire.KENNETH P.
Have an easier process to attach a trailer to customer vehicles. At the time of picking up my 6x12 trailer an employee who appeared to look pregnant physically helped my wife and I lift the trailer up and onto the ball of the hitch. I personally have no experience in setting up or attaching the hitch to the trailer. It seemed very unsafe and we could not keep a decent distant from each other (COVID reasons) because it took 3 people to lift the trailer. Someone could have potentially injured themselves especially with no work gloves. The employee lady was very nice.James V.
Le client n'a pas laissé de commentaire.Erich S.
Le client n'a pas laissé de commentaire.William M.
Nothing but high praises from us. We did what we had to do in short order and everything went very well. Thanks a lot.virhuido R.
I paid for the truck from Friday to Monday and returned the truck and trailer on Sunday with a full tank of gas rather than 1/2 tank like I was suppose to. Was told that I would get a refund but have never received one. When can I expect it?janice Y.
There was a waiting line out to the street. The gate was closed with not enough room to get off the street with the trailer! Very unsafe....accident waiting to happen.OUISA R.
Le client n'a pas laissé de commentaire.Reginald B.
Le client n'a pas laissé de commentaire.Eric P.
Le client n'a pas laissé de commentaire.Daniel K.
Nothing to improve on at this Uhaul location they made my experience great again. Other locations should train to be as friendly and accommodating to it customers as the Barker Cypress location was to me.... Thank you Cyfair Storagedonald B.
I called to let them know I would be 15 min late. When we got there they didn't have the truck ready, didn't have the dolly we asked for, and didn't seem to care about my time. I checked in online so it would go fast and instead it Took 30-35 min to get the truck. In all it took and hour from the time we left the house and we got home with the truck.Christian L.
Le client n'a pas laissé de commentaire.ANTHONY P.
Le client n'a pas laissé de commentaire.Kim C.
Super niceDEBORAH M.
Le client n'a pas laissé de commentaire.David R.
Le client n'a pas laissé de commentaire.CLIFTON M.
Great service. Thanks again.James S.
Le client n'a pas laissé de commentaire.Mark C.
Find a better place to return the trailer without having to reverse the trailer in the very back of the storage area. Not everyone knows how to reverse a trailer forcing someone to drive our vehicle for us.James V.
.Joshua W. | Réservation
Very professional and personable. The office is clean and up to date. No wait time. Paperwork is done swiftly. Crystal is the best. Very efficient. Would definitely do more business with them.Melvin M. | Réservation
Johnathan was very helpfulKeisha S. | Réservation
Good facilityJuan V. | Réservation
Good eveything; really think they went overboard when we vacated the unit and they called the next day and inquired as to if anything was wrong. They had noticed our unit was unlocked and empty.Larry G. | Expérience générale
The staff was professional,helpful,and friendly.The storage, restroom,and grounds were well maintained.The facility is secure with good lighting for night vision.Thank You,M.Creditmarion c. | Expérience générale
Great Friendly Staff. Very secureJoseph E. | Expérience générale
I did not move in or sign any leases ...disapointingErica S. | Réservation
Read your contract fully.RODNEY B. | Expérience générale
Very Friendly!NORTHER G. | Expérience générale
Great FacilitySCHAWANDA T. | Expérience générale
Great storage place and service!Cara B. | Expérience générale
What started out to be 6 month, when they first opened to, I lost count of years...the only issues I ever had was water one from harvey (lower case intended) and one from roof leak get water ins.EMORY D. | Expérience générale
Awesome experience.MATTHEW M. | Expérience générale
This is the finest storage facility we have ever used! The staff goes over & above to help you! Will definitely recommend to my friends & family!!!PEGGY C. | Expérience générale
The reason we moved to another storage facility was to secure a unit above ground level. We lost two-thirds of our possessions in the Hurricane Harvey flood.STUART R S. | Expérience générale
We used Cy Fair Storage for 10 months in between moves. Staff is very friendly & helpful. The unit was very clean & safe. I would recommend Cy Fair Storage!DEBORAH H. | Expérience générale
Thanks Crystal!DENEKA C. | Expérience générale
Landon was awesome and very courteous. He also help reserve a truck for the very next dayCARL F. | Premières impressions
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