Évaluations des clients Cycles Endurance & Sports

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Cycles Endurance & Sports

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John S. le

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The agent was fine. Whoever was in charge of traffic double-booked the truck I was "guaranteed" on Friday. The agent then switched the booking to Saturday morning. "Traffic" then cancelled the truck on Saturday morning without notifying me. Luckily the independent agent worked with me to secure an acceptable vehicle. I would think a company as old as U-haul would have its act together by now.

Lawanna H. le

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Quick and easy process with friendly doggies as greeters as an added bonus. Convenient location for day rentals as I need them.

Reginald L. le

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Le client n'a pas laissé de commentaire.

James D. le

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no improvments everything was great

shila V. le

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The pickup and drop off location employees were both very friendly and knowledgeable .... but the person at the original pickup location in Hogansburg was horrible!!!! He told us our truck wasn’t there even tho it was confirmed the day before... he told us they gave the truck to someone who needed it!!! He was rude and did absolutely nothing to help us resolve the issue !!! So my entire issue is with U-Haul itself .... we reserved two 26ft trucks and a car transporter 3 weeks in advance of our move .... we had a transport setup for our 8 dogs and my wife was flying home to drive one of the trucks ... our reservation was for the 19th of October and we were leaving on the 20th ... so on the 17th one of the trucks was confirmed and the other truck and dolly were unavailable and cancelled!! So now we had to call 3 different people at uhaul and still couldn’t get a 26 ft truck and car transport .... someone finally found us a 20ft truck and transporter 1.5 hrs from our house ... so we go and get that thinking we are ok because we have the other 26 ft truck .... but we were wrong ... we go to pick that truck up and they don’t have that one either !!! The employee at Hogansburg was completely useless and rude !!! Had to call uhaul again and find out what to do now .... they told us the truck was just dropped off at the wrong location, but the employee at Hogansburg couldn’t even help us find that out ... all in all this experience with uhaul was awful... in my opinion if you tell me we are reserving trucks then those trucks should actually be reserved ... there is no point in reserving them because it’s a lie!!! We had so many other things scheduled around this reservation and then to not have the trucks there when they should have been is absolutely ridiculous and bad business...

Dmytro B. le

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The guys waited late and were excellent to deal with.

Colleen B. le

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Honestly, i had an absolutely great experience! I was dreading today. The lifting the backache.. the lonnnggg hours ahead, and not only was i greeted at the door by an extremely friendly staff member, i also was greeted by three very well behaved puppers! That combo honestly made me so happy. The truck ran perfect, was very very clean, Will definitely rent from them again! Thanks so much guys!!!

Michelle M. le

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Le client n'a pas laissé de commentaire.

Robert O. le

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Website was really slow had to wait for about 45 minutes to get trailer and was the only customer in store.

Gerald R. le

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The inside of the back was all wet dirt, even a live worm. The gas tank was 1/8th full. When I got to my house ready to load, I had to hose out the back of the truck, and then had a wet floor to put furniture on. Not happy at all!

James H. le

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Le client n'a pas laissé de commentaire.

Denise W. le

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Le client n'a pas laissé de commentaire.

Ellen S. le

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Very easy to get uhaul and staff treated me very nice

Penny H. le

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Le client n'a pas laissé de commentaire.

BRAD S. le

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Le client n'a pas laissé de commentaire.

Christopher S. le

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Dogs in the store should go. They were very large and unruly. I am fine with Dogs but the two women in line before me were bothered by them. They said nothing but you could just see that they would opt for another location next time.

Christine L. le

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Great guys there to help out!

James H. le

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Le client n'a pas laissé de commentaire.

ROBERT S. le

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Le client n'a pas laissé de commentaire.

Randy L. le

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Have time to maintenance trucks before going out or have more on hand

Tim C. le

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Le client n'a pas laissé de commentaire.

Tim C. le

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Always a pleasure...thank you!!!

Dianna N. le

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I was told it would be 19.99 plus tax and it was over 35 dollars. I was charged the wrong price.

James S. le

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Le client n'a pas laissé de commentaire.

Timothy C. le

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There needs to be more coordination between the central reservation system and the individual dealers. I reserved 48 packing blankets and there were none available when I picked up the trailer. I was told by the dealer that they never get blankets. What good it it to allow for reserving blankets when there apparently is no process in place to make sure the customer has them when picking up the trailer. I had to go to a local store and purchase blankets for my trip.

Eric W. le

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Le client n'a pas laissé de commentaire.

Marissa P. le

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Le client n'a pas laissé de commentaire.

Daniel M. le

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It’s not right to be charged two full days when I had the truck one day and three hours. It should be prorated for the extra hours.

Peter N. le

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Excellent Dealer.

Kevin Michel C. le

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Le client n'a pas laissé de commentaire.

John R. le

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Le client n'a pas laissé de commentaire.

mary N. le

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The young clerk went out of his way for us.

Greg R. le

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Le client n'a pas laissé de commentaire.

emily L. le

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Le client n'a pas laissé de commentaire.

Mark R. le

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Le client n'a pas laissé de commentaire.

Leland M. le

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Jp was great

Ronald B. le

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Le client n'a pas laissé de commentaire.

Lisa Y. le

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Very helpful

Joyce B. le

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Le client n'a pas laissé de commentaire.

AIMEE F. le

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Le client n'a pas laissé de commentaire.

Bobbi M. le

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Le client n'a pas laissé de commentaire.

David S. le

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Le client n'a pas laissé de commentaire.

JERRY C. le

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Le client n'a pas laissé de commentaire.

michael F. le

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Le client n'a pas laissé de commentaire.

victor P. le

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Unfortunately I didn't meet the owner at the drop off location because no one was there. However I did receive an email later that night letting me know all was taken care of. All in all I was satisfied.

paul G. le

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Le client n'a pas laissé de commentaire.

chana O. le

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Personnel kept saying he couldn't do anything about my dispute over the furniture pads and charges. Kept referring me back to the original rental site. She was equally uncooperative with zero customer service approach. Examples: "They don't pay us to fill up gas tanks." "I'll issue you a check for the missing pads." On discovering the cost: "I'm not issuing you a check for the missing pads. That's more than we make on a rental." No concern for the customer at all or what they are going through. Seriously, they act like they are doing you a favor renting you a truck. (This after I had to accept two smaller trucks and the charges with that after two days of waiting for a 20' truck to be returned!) Just awful customer service attitude.

AUDRA B. le

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Le client n'a pas laissé de commentaire.

le

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Le client n'a pas laissé de commentaire.