Évaluations des clients Cypress Creek Parkway Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Cypress Creek Parkway Storage

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Jared C. le

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There was no one there.

Felicia C. le

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Van was filthy from the front all the way to the rear.

Joyce B. le

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Mr. Kelvin was very professional and prompt. My rental was for another day but needed it that day. He was able to accommodate me. Thank Mr. Kelvin, a life saver for me that day 12-05-19.

Jeannette L. le

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The salesperson was patient and friendly He was very helpful and professional

Clara D. le

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Excellent Service!!!

Stephen F. le

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Le client n'a pas laissé de commentaire.

Roggie W. le

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Le client n'a pas laissé de commentaire.

Placida M. le

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Le client n'a pas laissé de commentaire.

Joe B. le

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Le client n'a pas laissé de commentaire.

Rayla S. le

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The guy at the uhaul faculty was very nice and courteous... Nice Rental Experience Thanks

Verna M. le

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On the equipment clean and maintained need an in between yes and no like somewhat. Why can they not take off insurance when they know the truck was there and not used. Your statements and invoices are very difficult to understand that's why I didn't turn in the key to truck and charged for another day.

David K. le

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Kelvin was very helpful. But, it took two & a half hours to get the trailer … the UHaul corporate web site was down.

Larry B. le

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I dropped off after hours so I had no interaction.

menyon W. le

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No doubt it’s excellent

Larry B. le

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Le client n'a pas laissé de commentaire.

Rykeria M. le

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Le client n'a pas laissé de commentaire.

Yolanda P. le

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Le client n'a pas laissé de commentaire.

Corianna J. le

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stop scamming

Brian S. le

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The rental was ok except the following morning i got charges on my debit card that were more than the price of the truck. I want my money back.

Brianna B. le

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Horrible customer service still waiting for area manager to call me 832-627-4778

Jason A. le

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Have an awesome experience. I forgot the clerks name but he was very informative and helpful. He explained the process easy to understand I had never rented a Uhaul before.

TONY B. le

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Le client n'a pas laissé de commentaire.

Jim S. le

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Le client n'a pas laissé de commentaire.

Raquel L. le

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Mr.Keys was excellent, friendly he made the process smooth i love his customer sevice skills .He deserves a raise. Thanks Mr. Keys

Guadalupe S. le

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Le client n'a pas laissé de commentaire.

luis C. le

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This is in regards to the U-haul facility on 1609 Spring Cypress Rd Spring, TX 77388 not the one listed. The one listed is where I ended up picking up my reservation so this review does not reflect that location. When I arrived to the Spring facility the line was very long. After waiting for 20 minutes, Debbie behind the counter alerted that if we already had reservations we could do express. I did express, then was told that I couldn't do it because I was getting a dolly trailer and would have to wait in line. 30 minutes later, got to the counter and was told that they didn't have the specific trailer that I needed. During my wait, there were times that the counter was empty for 5-6 minutes at a time. There seemed to be much confusion. Not a smooth operation. Waited for an hour to be told that they didn't have my reserved trailer. Fortunately there was one available 4 miles away. This facility, the one list, was great and smoothly operated. Gentleman there was friendly and courteous.

Brianna M. le

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Le client n'a pas laissé de commentaire.

Jeffery L. le

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There is no improvement needed, everything was wonderful.

Trinisha C. le

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The gentleman that works there is amazing. He was so sweet and helpful. Excellent customer service. Beyond excellent! You dont have those type of experiences dealing with people in customer service positions.

Sonia A. le

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There was a black trash bag inside the uhaul, I didn't notice it until I got home and rolled the back uhaul door up....

CHERYL F. le

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Le client n'a pas laissé de commentaire.

Sam P. le

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Kelvin was great. U-Haul moved my location to Cypress Creek Parkway Storage.it took halve of the time to get the truck.

Mickey H. le

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Lower the rate per mile. The total price with mileage is outrageous overpriced.

Ryenn T. le

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A charge of 5.00 went on my contract for Safe trip that I didn’t want, I was told that in order to have it deleted I needed to go to my account and take it off. I did so but after it still wasn’t coming off the contract. So I had to swallow the 5.00 because I had already spent to much time waiting for the clerk to figure out what was wrong through uhauls customer service via phone.

kelsie C. le

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The manager, Kelvin is absolutely wonderful...he goes to the full extent to help and serve customers. Never done business with someone as great as he is. Thank you for making my move a pleasant experience.

david A. le

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Le client n'a pas laissé de commentaire.

Carl L. le

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Le client n'a pas laissé de commentaire.

Mechele G. le

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Nothing the service was excellent Kelvin was on top of. The complete process

Joseph J. le

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Le client n'a pas laissé de commentaire.

Nikita B. le

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Le client n'a pas laissé de commentaire.

Kaitlin W. le

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Le client n'a pas laissé de commentaire.

Edward M. le

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Le client n'a pas laissé de commentaire.

paul H. le

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Nobody there to help with U-Haul return. Office guy working had no idea either

Leslie G. le

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Take the Uhaul dealership from them. This place is a joke.

Iriane W. le

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Le client n'a pas laissé de commentaire.

Antonio G. le

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Le client n'a pas laissé de commentaire.

Renee P. le

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Le client n'a pas laissé de commentaire.

Angela B. le

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Le client n'a pas laissé de commentaire.

Kevin M. le

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I did not receive my equipment and I had to pick up my truck from a different location from where I reserved and confirmed

Dillon H. le

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I had a terrible experience with uhaul this time. I set up a truck pick up days before I needed it. On the morning of pick up reservation I arrive at the destination. Their was no truck in site. I tried to check in and it told me to contact a uhaul representative. That person said I should have been contacted about a change in pick up location. I went to that location and the truck was not their also. That storage facility said I could pick up a truck at another location. She implied I would be getting a discount because all of this was a failure on uhaul part and not my own. 2 hours later I was able to pick up a truck. This location forced me to drive an extra 10 miles in my own vehicle and also 10+ miles in the uhaul truck (which I have been charged for). Their are plenty of other rental companies available that this type of customer service is not needing to be repeated.

Elton B. le

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Having the vehicle eady fo the time requested by the customer.

Harry T. le

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Le client n'a pas laissé de commentaire.

David E. le

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Quick drop off.

ELLEN L. le

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The attendant did not seem to know how to process rentals well. And when a customer in front of me stepped up to be helped his truck had been leased out to someone else. I had to convince the attendant that my 24/7 truck on his lot was mine because he couldn’t find my name in his system. He eventually gave me the keys but with a look of regret. I don’t know but I did not feel a high level of confidence that I had a truck until I drove off the lot. As far as the truck rental after that point it was an enjoyable experience.

Kim S. le

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Le client n'a pas laissé de commentaire.

Eduardo P. le

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Very happy with the experience. Lower rates will always make it better

Falous M. le

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Le client n'a pas laissé de commentaire.

Juan V. le

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Le client n'a pas laissé de commentaire.

Clark C. le

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Le client n'a pas laissé de commentaire.

Brittani H. le

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Le client n'a pas laissé de commentaire.

Angelica A. le

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Agent was very patient and friendly.

Natasha K. le

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Put a ramp on truck!

Stella J. le

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At this location....and I've visited many locations. Clifford was very nice and friendly and knowledgeable.

MISTY M. le

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The gentleman that assisted me was very polite and had wonderful customer service! What a change from some of the experiences I've had before! I will definitely be returning to this location for all my services with UHaul!

Baheer M. le

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You should close this location for lack of professionalism. And a complete unsatisfactory service.

DONNA W. le

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Le client n'a pas laissé de commentaire.

Robert A. le

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Le client n'a pas laissé de commentaire.

Marcelia C. le

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Le client n'a pas laissé de commentaire.

Veronica D. le

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These two gentlemen that where there was professional and pleasant. They assisted me with everything and had a great attitude about it. I give it a 10 out of 10

Anthony G. le

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Le client n'a pas laissé de commentaire.

Roderic W. le

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Bobby was fantastic with the up most positive attitude .

Brandi G. le

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I had to clean the truck out because the floor was full of dirt and leaves.

Montwella S. le

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Bobby was wonderful and very helpful can't say enough good things about him. Great service.

SUSAN T. le

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RESERVED 10 FT. TRUCK JUST 3 MILES FROM MY HOUSE -- DID THIS TWO WEEKS IN ADVANCE. ON RENTAL DAY, GET TEXT AND EMAIL SAYING NO TRUCK AVAILABLE. MUST GO MUCH FURTHER (AND BUSY AREA) TO GET TRUCK AND CAN'T KEEP IT 24 HOURS. WHAT? ON TOP OF THAT THEY CHARGED ME THE MILES I HAD TO GO FROM THE FURTHER LOCATION! NO MORE!

Brittani C. le

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Le client n'a pas laissé de commentaire.

Shemica H. le

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Loved the self checkout this location is Superb

Danielle M. le

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Le client n'a pas laissé de commentaire.

CHRISTONIO H. le

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The guy on staff had no clue how to do his job spent most of the time contracting uhaul customer service took him a hour to give a receipt

Rosann W. le

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Le client n'a pas laissé de commentaire.

suzanne B. le

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It was clean and smelled good in the office. The process was simple and I was very pleasantly surprised how easy it was.

Lorenzo C. le

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The price for mileage is too much, especially if I only drink local. This is my last time using U-HAUL. For the price I paid, I should had just hired movers, & paid the $40 different.

Regina B. le

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Pricing is high. After all the taxes it is high!

Christina L. le

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Le client n'a pas laissé de commentaire.

Danielle J. le

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Le client n'a pas laissé de commentaire.

Chris P. le

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I have been a LONG time customer of Uhaul for cross country moving as well as having a storage unit in Houston for years. It came time for me to move my goods from Houston Storage unit (located at 290 and Fairbanks North) to Alabama. I made a reservation for a Uhaul truck (1 way) from my Uhaul unit (which is also a Uhaul truck rental location) to Tuscaloosa AL. After flying to IAH and taking a cab to my unit and to pick up my rental truck, I was contacted by Uhaul reservations that my reservation was changed and I would be needing to pick up an alternate location. This was the first I was hearing of the change and it certainly put a large strain on my schedule and plans. After another 1 hour drive to pick up my rental I was extremely disappointed in the quality of rental truck. It had over 175,000 miles, was most likely the oldest remaining rental in their fleet and had NO muffler. I tried to change but Uhaul reservations told me that this truck was the only option and the truck needed to get back to NC and if I was able to take it to Alabama it would help with getting it to its ultimate destination. This bait and switch and horrible quality of vehicle made for the worst rental and road trip of my life. I never agreed to pick up a truck at a different location and was told by Uhaul that I did so and Uhaul showed that the spoke to me about it. Come to find out Uhaul left a voice mail and they consider that to be enough to change a customer's plans. I will not recommend Uhaul to anyone nor will I use them in the future. They slighted a customer for their own agenda and failed to understand or realize the impact it made on me.

felecia P. le

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Le client n'a pas laissé de commentaire.

OMAR K. le

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Le client n'a pas laissé de commentaire.

Mark G. le

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Le client n'a pas laissé de commentaire.

GLENDA S. le

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I made a reservation at 2920 and 45. Called twice to verify. Arrived at this location, waited 30 minutes in line only to be told my reservation was moved to 1960. When I made reservation, I typed all my personal information in the computer - license, vehicle, etc. Only to arrive at 1960 and his computer is broke and his laptop does not have any of my information - therefore I have to spend 30 minutes to get all my information re-entered into the UHaul system. The staff was pleasant, however I was frustrated at UHaul for change of my reservation and then having to waste my time providing information I had already provided. I would like a response on where your system breakdown was. I rated this place at AVERAGE due to his computer not working and having to spend time having my information re-entered. The staff was great, but UHaul service needs work.

Leroy A. le

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They cause me to be later for my move to my destination

Cheryl M. le

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My preference was closer

louise H. le

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the person that helped was very very nice.!!

Louis V. le

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I'll always go there , the manager was great

SAMANTHA T. le

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Assistants were very helpful and friendly.

joseph C. le

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Le client n'a pas laissé de commentaire.

deadrine B. le

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Le client n'a pas laissé de commentaire.

krysta R. le

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They were great "phenomenal" next time just make sure that your trucks are clean and make sure your mileage and gas are where it says it's supposed to be so the client doesn't have to come back in after they get in the truck. Other than that they're really great!!!!!!

Jacob C. le

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They older man at the counter was friggin worthless. Charged me the wrong price and had no interest in fixing it. Had to get central reservastions involved and they apoligized and credited me 50 and fixed his mistake. He didnt care at all to help me get my issue resolved. I almost called the regional sales manager and let him know, but I was too busy moving.

Edward L. le

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Le client n'a pas laissé de commentaire.

Nicole C. le

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Price from 19.99 to 119.00. I have rented tons of UHual and this is the highest. Not enough trucks to accommodate traffic. Forced me to give my email so that I can receive crap that I don't need. All I need is a truck when needed and there are several locations to choose. Thank you dearly for that