Customer Reviews for D Pauly Corporation
(Concessionnaire U-Haul dans le voisinage)

863 évaluations

10717 Fairview Ave   Boise, ID 83713

(208) 375-9292

Heures d'ouverture de l'établissement

  • Lun : 10h am à 1h pm
  • Mar : fermé
  • Mer - ven : 10h am à 4h pm
  • Sam : 10h am à 2h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/30/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(208) 375-9292

10717 Fairview Ave
Boise, ID 83713

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 10h am à 1h pm
  • Mar : fermé
  • Mer - ven : 10h am à 4h pm
  • Sam : 10h am à 2h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/30/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda B. 
Évaluation :
5

Everything was perfect.

Paula F. 
Évaluation :
4

No problems. Was a positive experience

Heather S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric O. 
Évaluation :
5

Great, fast, courteous service

Tim Z. 
Évaluation :
5

Nothing to improve! Thank you!!

Jody B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john H. 
Évaluation :
5

Customer service was amazing

Patty Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene T. 
Évaluation :
5

I am so glad I did not TRASH this email. My experiences with UHAUL have all been fantastic. But this time, it was something else. After locking the truck, I dropped my keys in the lock box, I immediately realized i locked my cell phone in the truck!!!!!!!!!!! I knew all dealers would be closed...No cell til monday. Amber Smith at Storage Express was just closing up and I asked if she could help me get my phone back...TODAY. Amber made it happen. She made calls to district managers then stopped on her way home from work to try her key in the lock box. Not sure who else from UHAUL helped me get my phone back, but please thank them. Good People doing a Great Job!! Thank you MUCHO! Edward Catano,.

Edward C. 
Évaluation :
3

Closed when i returned

PHILLIP J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steph J. 
Évaluation :
5

Not a lot. You're awesome and already improved

MAGNUS H. 
Évaluation :
2

It is unclear where to park the u-haul at this location. They have signs all over the place saying not to park and doesn't look like they have a designated place to drop off a truck.

Nicholas C. 
Évaluation :
3

When I got the truck the gas level was just below the 1/2 line. I returned it at the 1/2 line I was charged $12 for fuel! Ridiculous! I have a photo of the dash and fuel level from when I picked it up. I let was after hours when I dropped it off or I would have addressed this previously.

Jordan D. 
Évaluation :
5

Probably the easiest most straightforward Uhaul rental ever, and the owner of the business is very friendly, clear and quick,

COREY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olga S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARL B. 
Évaluation :
5

Cheaper rates. Mobile app errors when trying to return the truck.

Ryan S. 
Évaluation :
1

The last two times I have ordered moving blankets they are never available. It would be nice if I didn't have to spend extra time having to go on moving day to procure moving blankets. If you plan on needing them don't count on U-Haul getting them to you.

Matthew G. 
Évaluation :
4

Rental was good. The app process sucks.

Mario J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James J. 
Évaluation :
5

Excellent service à la clientèle. Definitely walked us through our options and gave helpful advice

Crystal B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsy O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice F. 
Évaluation :
3

S.O.

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ROBERT K. 
Évaluation :
1

I returned the truck I rented one day early and was still charged for the day. When we returned the truck to uhaul your computers were down. We called uhaul and they said just leave the key in the box and call when the store was open. We went in first thing when they opened to explain what happened. I have time stamped pictures to prove we dropped it of a day early and a phone record of our call to uhaul. We rent from uhaul often but not anymore. If there is no one to return the rental to and your computer systems don't work how could we ever expect to not be overcharged.

DAVID B. 
Évaluation :
1

I was charged almost $200 for less then $15

JOSHUA S. 
Évaluation :
5

When an employee speaks SOOOO highly of a supervisor (Casey from Idaho) you tend to take notice of things. His employees had nothing but amazing things to say about him. That however is nothing compared to the president of Idaho calling you on a Saturday, while on vacation to make sure I was taken care of!! Amazing customer service and what an AMAZING President over Idaho you have!! Kudos to everyone involved, but Casey you are a special man. Keep up the great work.

Troy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS L. 
Évaluation :
4

Open at posted time

EDWIN R. 
Évaluation :
3

Getting the key code for the box to get the vehicle key was way too complicated. The website was not working that morning and I wished someone had told me to allow a couple days to complete the online part of the process. Guess I should have just known that.

Doris L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NANCY N. 
Évaluation :
5

Fabulous people and customer service.

SHANNON S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY H. 
Évaluation :
4

Just make sure the tires are properly aired up! But I totally loved the convenience of the rental!

Sarah R. 
Évaluation :
3

Two businesses in the same location (building) was a bit confusing.

Ron K. 
Évaluation :
5

Very helpfully

Ronnie P. 
Évaluation :
4

Improve online services to be more explanatory in how to check out the equipment online.

Chris R. 
Évaluation :
5

Merci

KAREN L. 
Évaluation :
1

Returned the truck Sunday morning. No was there and I dropped the keys in the drop-box. I get changed $14 to drop the truck off. The email receipt did NOT say what the $14 charge was for, WHY I AM CHARGED TO DROP-OFF THE TRUCK??? We folded and returned all the blankets, cleaned out the truck, had the same amount gas in it from when we pick the truck up.

Robert G. 
Évaluation :
4

Easy to pick up and drop off

Jason D. 
Évaluation :
5

Loved the online renting and drop off super easy . I've gone to this location 3 times treat me well every time

Dale S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ila I. 
Évaluation :
5

Excellent customer service!

Jose V. 
Évaluation :
3

Your after hours return policies are terrible. I spent 20 minutes in the rain downloading an app, taking pictures, proving mileage etc. Its not MY responsibility to have to do your work for you

Jason B. 
Évaluation :
2

Make sure trailer is in working order (meaning lights, electrical, etc,) and how about having the trailer acfy hitched up properly. I WIANT TO UPLOAD A PHOTO, BUT I DON'T HAVE THE OPTION TO.

Joel J. 
Évaluation :
5

Improve the speed of the app.

Joseph D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cecilia G. 
Évaluation :
1

I was charged for equipment I didn't use, cleaning that was unnecessary, & an extra day, when I returned it, the night before it was due to be returned

ANGELA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek D. 
Évaluation :
3

The truck I rented had well over 100 000 miles. The shifter was very hard to get in gear. There was no USB port so I could not charge my phone the entire trip.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olivier C. 
Évaluation :
5

The location was great in dealing with a couple problems with the reservation. The problems arose through UHaul's website, including incomplete equipment descriptions and items added that I didn't request.

Scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS B. 
Évaluation :
1

I reserved the uhaul online at a specific location, then you guys pulled a bait and switch on me and changed the pickup and drop off locations, which added several miles to the trip, which ended up costing me more ($0,99 per mile). I thought for sure you'd comp that since you changed the location, but that was apparently naive thinking of my part. That's a nice little scam you guys have going.

Erik P. 
Évaluation :
5

Both staff members were very flexible and easy to work with. I was given a discount when I explained my circumlstances. The van I used was comfortable, clean, and only used $5,5 in gas for my entire move!

Denise W. 
Évaluation :
3

The attendant mumbles and is almost impossible to understand. He also acted like my business isn't important.

Julie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randolph L. 
Évaluation :
3

I would not recommend the u haul moving and storage of garden city who made the reservation. They lack customer service parking, not adequately staffed, and when I called to get supplies I was on hold for 30 minutes so I drove there. When I arrived, Three employees were there shooting the breeze so why was I on hold for 30 minutes. The store on Fairview was very helpful.

Robert S. 
Évaluation :
3

Clean windows and mirrors and wear facemask

Jody H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sai S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randoloph L. 
Évaluation :
1

The agents here waited until I left the premises to tell me they could not take the vehicle this was because I was black they were very racists towards me now I have to pay an additional 157 dollars I will be filling a formal complaint with the better business bureau this is not right

Jonathan H. 
Évaluation :
4

The site was closed when I dropped off the truck. However, the site was clearly marked with instructions.

Edward V. 
Évaluation :
1

The manager or owner was as rude of a person as I have ever had the misfortune to deal with.

tosh M. 
Évaluation :
5

I used the self rental program which was very smooth except for the driver license approval. This took more than five minutes. If this was streamlined I could do a rental faster than the counter people!

Phil D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie S. 
Évaluation :
3

No Jack on the trailer....I seriously put my back out trying to lift it on the ball

Gregory O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kandyce A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron B. 
Évaluation :
4

Great customer service and trailer was ready to go upon my arrival. Merci.

Chad W. 
Évaluation :
5

I have rented from this location many times and always have had the best experiences

PHILLIP H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy C. 
Évaluation :
5

your website is terrible. Not friendly when having to pick up/return when office is closed. Very frustrating after dealing with moving all day and have the website unresponsive!!!! Never again

Carolyn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel B. 
Évaluation :
4

Online 24/7 check in sucks and took 3x as long as speaking with the employee inside. The system asked me several times to take a picture of my drivers license, as well as obtaining several different forms of ID/alternate contacts. Very poor online system from Uhaul. But the D Pauly Corp team was great.

Conner S. 
Évaluation :
3

Small lot, very hard to get into and backup trailer.

Charles A. 
Évaluation :
3

The employee entered in our email incorrectly. We said “f as in frank” and he put down an S. Maybe next time repeat the email back to the customer. The shop was closed when we went to pick up the truck and it took us an extra 30 minutes to get the situation sorted out via phone.

blake K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen O. 
Évaluation :
2

Not my usual location but they had the trailer I needed. Had to do my own trailer removal when I got back. Computer system required double entry of my information. Had to remind her to remove picture of my DL from her phone when I returned the trailer

STEVEN R. 
Évaluation :
3

I think I was the first customer of the day so that might account for the curt conversation when I initially arrived. Guess we are all wound a little tight with this virus thing going on. Once I started the paperwork, things went very well. The attendant was knowledgeable and when I pointed out the vehicle was only at 3/4th a tank if fuel instead of full as the paperwork indicated, it was immediately redone to reflect only 3/4th.... Could have been a better experience with some empathy being used, but we got the job done.

GEORGE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan R. 
Évaluation :
5

Love Paula! I only rent from here!

Alexis T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

When they pick up let them know that they need to take a picture of the mileage before they turn in the keys.

Charles P. 
Évaluation :
2

I got charged the 25, but i swept, I would give a 5 star rating if I was refunded the 25 fee

Britton V. 
Évaluation :
5

Representative was polite, quick, and very helpful. I specifically choose this location, because it is the most convenient.

Andrew S. 
Évaluation :
5

Paula was professional and prompt. Even the Kirby Vacuum cleaner guy who shares the building with them was helpful. I would highly recommend them to anyone looking for fast and friendly, old school service.

Matthew D. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page