My experience was Terrible. This was my 3rd rental of the day. 1st one no one showed uo at the lovation for 2hrs. The 2nd one I was double booked. The person at this location told me that my truck had been moved to the uhaul 2mins doen the road but when i got back he said i needed to let someone use my truck just for 20mins and he would be back. So from 7a to 1230 i have no truck. Now my help is gone and i have to make 2 trips double the tental. He lied to me. Then told me to call uhaul they wont beleive me. They only took 10 $off my rental. The customer service kept transferring me. The only person that helped until I was good was PATRICE. I am grateful for her.RONISHA P.
Customer Reviews for D s Thrift Store
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Marietta, GA 30060
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 6h pm
- Sam : 10h am à 5h pm
- Dim : fermé
Heures d'ouverture spéciales
- 12/7/2021 - 12/16/2021: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This shop was quite run down, the truck was dirty and even had cigarette butts in the ashtrayThomas G.
This location hurts your image. No room to back up to get the trailer. Didn't know if it was a used furniture junk store or a used auto dealership.MICHAEL D.
The person who helped us was outstanding. Very respectful, kind and asked pertinent questions. I will recommend this place in the future. U-haul got the best of the best when they added him!Dusty R.
I need a refund or some kind of reimbursement. First I got the truck home I was in a rush cause we sold our house and had to be out the same day. So I get home lift up the door and it smells and looks like someone had been hauling trash. Cigarette butter on the floor and roaches where everywhere. I had to use microband, lysol and bleach. Once I got it cleaned, we loaded up the furniture. I gets on the highway and the check engine light comes on.JAMES D.
D is the best! Very nice guy and enjoyed meeting him. Great service.Courtney F.
Super nice staff & very easy check out of equipment. Even helped me start the truck when I could not get it to crank right! Overall very happy with my experience :)Laura E.
The service I received was good and I had no problems. The store/location itself is a little dark and dumpy... However I my pickup was relocated here from an actual Uhaul store where my reserved truck was not available. At that original and nearby store people were also nice and helpful too.Ronnie W.
Le client n'a pas laissé de commentaire.Paul B.
Went to my original location they stated they didnt have my truck so I had to go to another location. Girl at the original store was texting the entire time to the point the manager had to say something. So unprofessional.CHRISSY W.
If I didn't see another U-Haul truck there I wouldn't have known it was a U-Haul location.SAMUEL G.
He were very helpfulDel P.
I reserved a 5' Uhaul truck a month before I needed it. I was driving down to Georgia from North Carolina (a 4 hour drive) to rent the Uhaul truck, pick up furniture and bring it back to North Carolina. A few days before my reservation date, I got a call from Uhaul changing the location where I was to pick up my truck because there wouldn't be a 15' truck available at that first location. No big deal, it was only a mile or two from the original location. We drive the four hours to this new location to pick up the truck and they do not have a 15' truck, even though we reserved one and we were told to change locations to ensure that there would be a 15' truck. The men at the store (it was a gas station) told us we could take a 20' truck and pay almost double but that Uhaul would refund us about half of our payment when we returned the truck. This didn't seem right to me so I called Uhaul and sure enough the woman on the phone told me that the truck I reserved wasn't there (why reserve a truck if it isn't available?). I was transferred to Madison, the scheduling manager. She offered me the 20' truck at the same price as the 15' truck, but we didn't want a 20' truck. We didn't need that much space, that would cost more money in gas and we didn't want to drive a truck that large on mountain roads. This is why we reserved a 15' truck. So Madison sent us over to the location where we originally reserved a 15' truck. We drive the mile or two to this place and while we see two 15' trucks, the store is not open (it was 2:30pm on a Saturday) and no one is there to help us. So, I call Uhaul back again, get Madison on the phone and she changes us to a third location. Just as we are getting ready to leave, the man who worked at the store shows up (he was actually very kind and helpful when he arrived). He starts to ring me up and says I owe 620 $even though I was quoted at 320 $. We had to get Madison back on the phone again and after some deliberation, she finally changes the price back to the original quote. I also got hung up on during one of my many calls to Uhaul trying to get this straightened out and heard the sentiment that this kind of disorganization is "business as usual." So while we ended up with the 15' truck for the price we were quoted, it took a lot of extra time, phone calls, driving back and forth, hassle and stress to accomplish this simple task that Uhaul is supposed to be in the business of executing. It's a shame they have a monopoly on truck rentals...I do not intend to rent from Uhaul again and I would not recommend to anyone else. IN fact, after this experience, I would recommend that people go with Budget rentals of Penske. In my life I have probably rented from Uhaul 20 times. And sadly, they have lost a costumer.Erin G.
Location business name was not located on the building and address was partially visible. Box to return key had not lid on it and was not secured at all. Left key unsecured after hours per Uhaul client rep on phone.Kevin H.
Great guy, great place.devorah W.
Dropped vehicle off after hours and paperwork was processed even before I called. Nice job!GARY J.
Le client n'a pas laissé de commentaire.Rebecca D.
Le client n'a pas laissé de commentaire.Del P.
The owner of this shop was very helpful. Uhaul needs to do better with providing the truck size that people book and not just what they have available. I had difficulty moving because they gave me a larger truck that I did not ask for and did not tell me until I got to the location to pick it up. They should've sent an email about a partial refund due to this inconvenience smh. It was very unprofessional and I likely will hire a moving company and not spend my money with uhaul ever again.Erin N.
I was not even able to use my Uhaul due to the giant three holes in the back tires. I wasn't comfortable driving hundreds of pounds of furniture in something that could fishtail while driving. Unfortunately i did not notice the holes until i was already home from picking up the Uhaul. Disappointed in what happened and will never use Uhaul again.Emily B.
Le client n'a pas laissé de commentaire.HERBERT C.
Best Uhaul location I have ever been to already recommended to anotherAmanda A.
The customer service at D's was above and beyond, and despite all that is going on in the world I greatly enjoyed my conversations thereSteven K.
Great Customer Service and friendly staff.jose B.
Very sketchy location for dropping off late in the evening with minimal parking. Was nearly impossible to park truck without blocking entrance or side road.Samuel D.
Pick up site was a run down thrift store with only a couple of trucks. Was not open, keys were left under the seat, per online check in. Ordered other items, dolly, blankets, etc, but were not in truck.Marshall E.
you guy were greatRichard R.
Le client n'a pas laissé de commentaire.Bill S.
Le client n'a pas laissé de commentaire.Del P.
Le client n'a pas laissé de commentaire.Henry H.
Le client n'a pas laissé de commentaire.Alan B.
Le client n'a pas laissé de commentaire.elias S.
Le client n'a pas laissé de commentaire.Melissa R.
Le client n'a pas laissé de commentaire.Melissa R.
Le client n'a pas laissé de commentaire.Del P.
The owner of the business wasn't there when I arrived to pick up the U-Haul. I had to stand outside, making phone calls to learn what I would need to do to pickup the truck I had reserved. I never saw the owner of this company therefore I wasn't able to get assistance with tools that I had reserved with the truck, but was never available.rodriguez J.
Le client n'a pas laissé de commentaire.Dundre B.
The staff was kind, but we would have appreciated a brief overview of the truck (e.g., how to move the mirrors, suggestions for highway speeds, other features of the truck). The gentleman assisting us practically gave us the keys then walked away, providing no instructions or guidance, other than showing us how to open the back. Unrelated to the location, the truck smelled like cigarettes. I STRONGLY recommend U-Haul prohibits smoking in their rentals.Shannen G.
This place was great! Customer service was great and the rep went out of his way to be present in order for me to rent the truck two hours earlier then the normal business hours.Raven G.
Le client n'a pas laissé de commentaire.brenda U.
Le client n'a pas laissé de commentaire.Nathan P.
Le client n'a pas laissé de commentaire.Jonathan T.
Le client n'a pas laissé de commentaire.Chris S.
Le client n'a pas laissé de commentaire.Babak N.
Le client n'a pas laissé de commentaire.alex L.
Friendly service!!!Christopher S.
Le client n'a pas laissé de commentaire.Carroll N.
Location seems unusual at first but staff was attentive and courteous and all went smoothly with pick up and drop off.Mark Z.
Le client n'a pas laissé de commentaire.Chrstal B.
Le client n'a pas laissé de commentaire.Tjark M.
Le client n'a pas laissé de commentaire.Henry S.
The place was dirty and the person who took care of us obviously didn't record the correct mileage. I was charged 400 more than I should have been. I'm still waiting for a refund.mary E.
Le client n'a pas laissé de commentaire.Sequoyah L.
I am very upset bc my contract information is not correct can someone contact me please regarding my rental on Saturday Thank youPARIS K.
Put cruise controls on your trucksRonald R.
Le client n'a pas laissé de commentaire.harvey T.
Le client n'a pas laissé de commentaire.Mattilyn A.
Le client n'a pas laissé de commentaire.Larry F.
Very helpfulAnnette C.
Give customers the direct phone number to the location not to the customer call center. Employees should make sure all equipment is in/on the unit. Teach your employees empathy! Please teach them to put themselves in the customers â€œshoesâ€!Christine S.
Everything was great!SHARI H.
Friendly folks great service!JERRY P.
They said the gas was above what it was and there was a diaper under the seat.Robert S.
Le client n'a pas laissé de commentaire.Cedric W.
Bill came wrong!!!!!!!!!! I had to put GAS myself and they charged me more!!!Ralph V.
could not have been better!!!Christi R.
Le client n'a pas laissé de commentaire.lazaro S.
Le client n'a pas laissé de commentaire.Marla T.
The shop was thrift shop also so there was a lot of Clutter scattered all around.tashana A.
Although the location was not in the nicest place of town and I had requested a closer location, the store owner was incredibly nice and made for an enjoyable experience.Austin S.
Le client n'a pas laissé de commentaire.Kimberly L.
Le client n'a pas laissé de commentaire.Joshua J.
Le client n'a pas laissé de commentaire.Cathy T.
Nice people!Emile P.
I will definitely use this place again.Kenneth T.
The person was I dealt with was fine. The location has holes in the ceiling and looks like it should be condemned. The trailer smelled like mold and the inside floor was dirty. Several side wall bumpers/tie down pieces were broken. The trailer had metal tape used on the outside to "patch" what was probably holes in the roof. The rear door barely worked and transferred old, dry, powdered paint to my hands every time I used it.. Worst rental experience with uHaul yet.Tim V.
I scheduled a pick up at one location that was in walking distance to my house. U haul changed that location to D's thrift shop stating that my origonal location didnt have the right equipment.(BS). when i got to the new location which I now had to pay for a cab to get to they didnt have a 4 wheel dolley that was supposed to be with my rental. I had to drive to another location to pick up a dolly. also the inside of the windshield was covered in what looked like coffee so i had to clean the window before moving. i called the original location and they actually had the exact equipment i requested. I am upset that you changed my location. In my opinion you did it just to give business to D's thrift. I will never rent from you again. thank you Jerry Ludwig 305 434 0815 feel free to call me and discuss this.gerald L.
Le client n'a pas laissé de commentaire.David L.
Ensure cab of trk is clean and deodorizer.Richard C.
Le client n'a pas laissé de commentaire.CANDIS W.
The equipment was clean and well maintained but there was not a ramp and my husband not being from here didn't know there was supposed to be one and he and his friend lifted everything onto the truck and his friend fell. If I would have seen them moving on the first day, I would have called uhaul immediately and complained of no ramp.bethany A.
Al who I dealt with was very kind professional showed a lot of integrity and when he couldn't solve an issue he went out of his way to get me an answer. Hard working man I had the pleasure of meeting the manager and again very personable and professional and integrity very important to me as I'm prior military and law enforcement The woman I spoke with over the phone, jasmine. Went out of her way to help Al and myself i Would recommend this place to anyone who needs a uhalJonathan W.
Le client n'a pas laissé de commentaire.Edward P.
Very Personable and explained everything thoroughly. Nice People!Timotjy W.
Le client n'a pas laissé de commentaire.Joshua S.
U haul needs to reduce the per mile rateNicholas T.
I didnt take Uhaul to Augusta, changed to local delvery since my apartment wasn't complete, Ds Thrift Store was extremely helpful, proceeds everything perfectly, followed up with a phone call. letting me know the credit was processed and should be placed back on my credit card..will be going back to Ds to pickup Uhaul next weekJennifer M.
Let me be clear, D's Thrift store was very nice to me and I have no problems with them what so ever. However, I waited an HOUR and 10 MIN to have the equipment released to me. I ordered a 5X8 trailer and appliance dolly. The appliance dolly did not show up in inventory. The regional supervisor was called to assist. I don't know exactly how the problem was corrected. I was not charged for the dolly which was a "generous" 12 $... I think my time was worth more than that and Uhaul could have done better. In any case, I blame Uhaul and think they need to address their inventory system for a better customer service experience.Stephanie A.
Le client n'a pas laissé de commentaire.Amelia B.
Very small area for large truck. Hard to find.Evelyn E.