Customer Reviews for DDAR
(U-Haul Neighborhood Dealer)

Évaluation :

5

I've been a reliable customer at this location for several years now. I have no complaints with the location. They are courteous and helpful. However, this is the 2nd time in a month that U-Haul has kept me waiting for more than 45 minutes. The first was 3 weeks ago when "the system was down". And last week the agent couldn't release the truck because U-Haul had a hold on it ( they were supposed to automatically retrieve funds from my credit card but because of a "glitch", didn't and so thanks to U-Haul's "glitch", I was forced to wait (and wait and wait) on their line before they could straighten it out). I saw in their policy that if Uhaul cannot deliver when promised that there is some kind of $ compensation. I have received no such compensation.This, in addition to a 60 cents per mile raise in charges made for a really unpleasant experience. And if I may add, the unnecessary waste of time every week having to click unnecessary boxes to indicate, no, I don't want storage, and no, I don't want boxes or dollies, and no, I don't need help, and on and on is more of the U-haul systems inconsideration of a customer's time. If I get a personal response from U-Haul to this complaint, I'll then believe that you really care about improving for the next customer.

Évaluation :

3

reduction on wait time and better pricing

Évaluation :

5

Attendant was extremely grouchy and annoyed; we did not get our six moving blankets, which was more of an inconvenience than anything, as we were not charged.

Évaluation :

1

They charged us for fuel even after we fueled it ourselves before returning. We fueled 2 gallons for 8 miles used and still got charged for fuel.

Évaluation :

5

Fast and easy service from picking vehicle up to dropping off. Would definitely use this location again.

Évaluation :

1

The site here at 597 was not the site of the drop off. I choose 751 Tonnelle in Jersey city and they changed it to 235 12th in Jersey city when I was on the rode. I went to 235 12th street and nothing was there. Traffic was crazy and we parked on the street with tons of cars around, maybe in a bad spot to stop. Had no choice. then called, the directed me back to my original spot of 751 Tonnelle and nothing was there. I called on the phone to see what was up. They were trying to tell me to go to a third spot. I said no, I have been driving all over in a 26' truck in bad traffic, they should come get it. Well it turned out 751 was a drop off spot but there were no Uhaul signs. I left keys in truck and it was picked up there. But I had to spend about an hour driving and on the phone wasting my time. I don't know what 597 Luis is, never went there.

Évaluation :

4

The app would not sign in after so much troubleshooting. The location, the staff are helpful and knowledgeable. The van itself has seen better days; check engine light is on, wing mirror broken and won't move, tyres needs replacing or inflating, engine was struggling overall compared to other u hauls.

Évaluation :

2

The associate outside was very kind and professional, the guy behind the counter was rude

Évaluation :

3

Mix up on fuel

Évaluation :

5

Nothing….Location.

Évaluation :

5

Everything is perfect that’s my opinion

Évaluation :

3

We were a little confused as the U Haul rental required us to go in the gas station - it would be helpful if that was somewhere in the description of the location that there is not a separate U Haul office.

Évaluation :

1

Terrible location shut it down man tries to scam you out of more money

Évaluation :

5

Nice people great customer service and fast process

Évaluation :

5

I’ve rented U-hauls at this location many times and the team is professional and great customer service picking up and returning.

Évaluation :

2

I would say less staff.

Évaluation :

5

Always an excellent experience when renting from this dealer. No improvement needed, their customer service is great!

Évaluation :

5

The U-Haul manager that was in charge at that time was friendly, helpful and accommodating. I had to return the 1st cargo van due to non-working rear blinkers but he immediately replaced it with a fully operational cargo van that ran perfectly, was clean, and easy to drive. I will use this U-Haul station in the future if I need to rent other trucks or cargo vans. Also, the customer service representative that I worked with (Valerie) after the sale was also very helpful and easy to work with.

Évaluation :

5

I picked up the truck with no hassle. It was quick and easy. With in 20 mins I was driving off the parking lot. Truck was clean inside and out. Every thing was working great and all the buttons inside the cabin were labeled to make it easier to understand the functions. Fleet is well populated with pick up and drop off locations everywhere. Je la recommande fortement.

Évaluation :

5

U haul battery was bad and ran out, we had to wait 3,5 hours in cold weather 50 F for the replacement. It delayed our plans, we could not pick up the furniture we wanted and no compensation was offered. Would recommend testing batteries in cold weather before rental.

Évaluation :

5

Staff were amazing and helpful

Évaluation :

2

Not a great experience. If you rent here do not use the 24/7 mobile check in. That system was apparently down and they did not know to tell me to contact customer service so they could walk me through an internet check in rather than on the app. They were very nice but just kept trying to check me in online and kept saying the system was down. I even asked if there was someone to call and they said no. After a customer came in behind me and was able to be checked in, I took it upon myself to call UHaul customer service and they got me checked in. From the time I arrived until I left with the van it took AN HOUR. The worst part was when I returned. A different attendant met me in the parking lot and said I had to return the van full. At no time before I left was I told this and I do not see this in my contract. I have never rented a moving van and had to return it full. I personally think this is a SCAM that this location is running. It happens to be a gas station and I think they force people to refill the van to make extra money. Additionally, the attended was incredibly rude and aggressive. We only drove the van 15 miles and the arrow was just at the full line but he demanded that I pull around and put in gas until the pump stopped. My contract also said the mileage rate was $.99 per mile but they charged me $1.09. When I questioned it, I was told that was the rate. I couldn't be bothered arguing any further and just left. The whole experience was incredibly frustrating. The only reason I did not give 1 star is because the attendants that were on duty at pick up genuinely tried to help and were polite and apologetic about the delay.

Évaluation :

2

Service not friendly

Évaluation :

3

They charged me 7$ when my fuel was left the same as i pifies it up.

Évaluation :

1

I drove only 19 miles, negligible traffic. When I came back, I was going to put in about $5 (1,5 gallons) to cover the gas usage. This would more than cover my usage. The attendant proceeds to pump the gas for me. I knew I was in for it! He pumps 3 gallons of gas and says he has to pump until it's full. So it comes to just under $10. But why? I may have only needed a gallon… the amount I used. The previous user probably did not fill it up all the way. Then I go inside (an Exxon gas station! I should've known! But I needed the van to transport some tvs from Best Buy across the street.) and the attendant inside gives me a bill that has a $5 maintenance fee, $3,68 transaction fee, and other fees that amounted to more than $15! So they seem like they will find a way to squeeze an extra $15-20 bucks from you before you leave. Not a fan of treating hard-working, honest, paying customers like that. I will be renting from a different location.

Évaluation :

5

I had ZERO problems when i rented a cargo van. All the staff who worked @ this location were EXTREMELY pleasant and the van & the equipment were well maintained!!! The location was easy to get to as well!!! I DEFINITELY recommend this location to anyone who needs their services!!

Évaluation :

1

I was told that the base price would be 19,95 but instead they charged me 29.95. Also as i only drove 2 miles after i returned the vehicle they told me that its okay for me to not refuel and after that they charged me for extra fuel. Worst experience ever

Évaluation :

2

The person working over there took lot money from me

Évaluation :

1

Don’t overcharge me with hidden fees

Évaluation :

5

Truck was not serviced and getting too pressured when accelerate

Évaluation :

3

Even though the truck was not clean when I picked it up, I was charged for a cleaning fee when I returned it. It was a snowy day and I had to drive with disfunctional vipers. It was dangerous and no one warned me about it before I left the station.

Évaluation :

4

Counter pick-up was easy and fast. Truck itself was a bit dirty.

Évaluation :

4

Very centrally located drop off location. Easy drop off.

Évaluation :

1

The first van had a flat tire and the warning signs were on. I told the attendant he gave me a dollar and said fill up the tire. I was told to call UHaul and I was at a UHaul location. Because the flat tire was a safety issue we exchanged words and then I was given a different van.

Évaluation :

1

The worker at the rental place tried to scam me. Me and him both watched the fuel meter rise to the 'F' He stated "it looks like its full but it isnt actually full". Keep in mind I had first put $40 worth of gas in the tank prior to taking the drive to the drop off location, and then $20 when I got to the location. I have video proof, this worker is scamming people, who knows how many unaware customers were successfully haggled by him

Évaluation :

1

The worker is lazy and unhelpful

Évaluation :

5

Please advise I was charged for 2 gal of gas for a total of 9.50. It is not a valid charge. I received the vehicle with less than 3/4 of a tank. You can see from the mileage I only traveled 5 miles. I also purchased $5,05 of gas. This charge is not justified.

Évaluation :

3

I am not sure why I was charged extra fuel charge of $9,02 (2 gal). I have returned the van with the same fuel gauge reading and I have photos supporting that. The reading was not 5/8 when I took the van in the first place.

Évaluation :

4

The truck had a check engine light on.

Évaluation :

3

Convenient, but difficult location to get to due to its proximity to the highway leading to the Holland Tunnel entrance. The location is a quick stop fueling station, with u-Haul as a side busniess. The people working there were very helpful getting the truck checked in. Again, despite other short comings, the location is convenient for a very densely populated area. Another area needing improvement: my truck was very low on engine oil (we added a quart), and no window washer fluid was present or the system didn't work.

Évaluation :

5

I didn't get a receipt showing charges, and my credit card bill seemed a little high.

Évaluation :

5

Attendants were very helpful, easy pick-up and drop-off, and truck was in perfect condition.

Évaluation :

4

There was no office. It is just a gas station. If it weren't for the two dozen uhaul trucks parked, I wouldn't have guessed that it is a drop off point

Évaluation :

1

Make sure equipment is fully functional, my equipment, the driver side door didn't unlock from the outside and the check engine light come on as I was leaving rental place. I chose counter pick up and still had to do all the work in the app, should not have the option to chose counter pick up.

Évaluation :

5

Better attendance. This was the first time I rented uhaul so I was a bit confused. Felt some lack of support by the person who attended myself.