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Kim M
Customer Reviews for DIY Rentals and Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Staff are excellent and explained everything to me. So nice to see great customer service.
David CHave more trucks for customers to rent. Not alot of trucks here
Ronalda KI was treated with respect. Mr Porter knows his business and helped me decide the equipment I needed to carry out the task I had to preform. I would have no problem recommending this location to my friends.
Jim NFriendly, thorough and knowledgeable service at the pickup
Edwin NThe gentleman that runs the place went out of his way to help me. He was very pleasant and informed me of all the rules and regulations involved. Very nice man.
Elizabeth RNothing, Mr Porter was great to deal with and a great help
BRIAN BI had an excellent experience with Uhaul. I would highly recommend it to everyone. Thank you so much for making moving experience so easy.
Rachel Bas always top Notch Service
PETER HHarold is always very professional and kind. Excellent service.
Roxanne LI should’ve went here to rent the trailer instead of getting one in St. John’s and dropping off here.
Stephen Lharold always takes care of us !!!
Kim BVery professional, the associate also couldn't believe the price I paid in Calgary for the U-Haul.
Roy MThe only problem I had was your customer service department. We had the trailer for about 6 weeks. I just rebooked for other 4 days. We received a call from customer service demanding we return the trailer today back to Stephenville today. The name she left was Oliva. We have renting off U-Haul for years I field that our business is not important to your company . Mike
allens fVery curtious and friendly
Peter GNice person who was very helpful and interested in our move back to the area.
rick dThe pick up was great the customer service was impeccable and the staff was very helpful. On the other hand mobile customer was extremely disappointing. I was called 24hrs prior to getting my uhual and was informed there was no uhauls in my area and had to go to 100km each way to pick up my truck. I was offered a $150 discount which I felt was still not adequate as the cost of gas to get to this location and back was far more than $150. The man I spoke to was not helpful and refused to transfer me to another customer service representative. Upon picking up the uhual it was brought to my attention that there was no discount given as the cost of renting a uhual was just $150 cheaper in this location. Upon learning this information I called back the customer service line and spoke to the same man. He said "the way we look at this is you got it for $150 cheaper and I personally wouldn't give you a better price". This seemed deceiving as we were told this was a discounted price when it reality it was the normal if I had chose to rent from this location in the first place. I have nothing negative to say about our pick up location and the staff there the only negative experience I have is with the customer service support line and their lack of support and understanding.
Alexandria BStaff was very helpful.
Barbara FPick up location and drop off location were very helpful and friendly 10/10 for quality and service
HARVEY BThey were great
Joey CTo the gentleman that served me. He is just that, a gentleman. Thank you so very much for such great service. I'd recommended you every time! This guy needs a raise. He cares more about people than you know. Atta boy buddy! Atta boy! And thanks again!!
Alvina WThe truck was stuck in the snow at rental place, had trouble getting it out. Clear snow for next customer.
Daniel MHarold at DYI in Stephenville Newfoundland was beyond excellent you guys should be so glad too have him on your team
Jonathan TAll good
Roy CService was excellent....fast and fair. Thank you.
Freda LQuick and easy reservation, pickup and drop off. Merci les gars!
Don SAwesome service
DAVID Wmerci
Dwayne WSorry I did not rent any U Haul. I really do not know what you ate talking about. I live on the Northen peninsula. Have not been anywhere near Sville in the last 6 weeks....so you have the wrong person....have a great day
Dianna WThe associate at dispatching location: 42074 gave us excellent service. He provided us with extra days and a discount because we had to travel 16 hours to pick the trailer up. The sales team in St. John's, NL and Halifax, NS were less than helpful and were unable to provide answers to most of our questions. They also had poor customer service. The U-HAUL dealership in Stephenville, NL should be applauded for their outstanding customer service. Would use this location again.
Spencer LThe guy i dealt with over the phone was super polite and he was easy going, not his fault the company screwed him over and he was put on the spot about a trailer he booked for me and then was unbooked for something alot worst.
Daniel SSee above.
Jonathon MGreat guy Harold 👍
Scott DClear information from seller
John TVery bad tires , excessive shaking at certain speed. Very bad tire on passenger front, caused excessive vibration, very stressful drive. Engine light came on during trip, stopped get it serviced, came on again an hour before destination. It was a rough ride with unfit tire, creating lots of stress.
Velmer BONLY PROBLEM WE HAD A BAD WABBLE IN FRONT END.
Henry CA/c in truck didn't work , and it was a very hot day in the cab.
Keith BExcellent service at your Stephenville NL location!!
R MExcellent service already..I use uhaul often
MICHELLE WI can't remember a time that a business treated me better than this. I think that pretty much sums it up.
Robert EI had a great friendly experience with the the guy there and he helped me be on. Great guy and knows his stuff. Thank you sir i had a great easy move thanks to you.
Paul CThe manager was very rude an wouldn't talk after hrs. He said to come back in the morning. Went back rented the trailer the next day for 3 days. I had pickup trouble an had my friend drop the trailer back to Stephenville for me. He ended up being a couple hrs late because of my break down. Again the manager was very disrespectful argued with him. I will never rent again at this location. Nothing to do with u haul Just the representative. Merci
Christopher RI was suppose to pick the unit up in Corner Brook. I can to travel from Deer Lake to Stephenville to get a unit at uhauls request. This trip ended up taking valuable time away from my very short trip. The drive took us almost 2 house to get to the uhaul location. The online pick up didn't work properly. I called the local number for the uhaul service and got a rude man that wouldn't help me. Told me it wasn't his problem. He was off work and couldn't help me. Called uhaul only to be put on a long hold waiting for someone to answer. While waiting we went to grab food. When someone answered they reset my online booking and told me I had to be at the location to finish the check in. We went back. Checked in following the steps. This was a slow process. Gets a code BUCK. Which was not the right code seeing the code should of been from 0-9. Calls uhaul again and is put on hold waiting for someone to answer. They say the code is BUCK. Explain to them it can't be. After some time on the phone they finally call the location owner. He tells them the code is 2244. So all this time wasted driving out and dealing with this situation was totally uncalled for and a waste of my time. I'm very disappointed in the service. The amount I was offered for that hassle was not enough seeing the cost of gas and the poor service I got.
Charlene MWish someone was there for drop off.
gregory nWonderful customer service
MICHELLE Wexcellent customer service, friendly and very helpful
Jasen BExcellent customer service
Jasen BExcellent customer service
Jasen BA very good/awesome first experience for me. Harold was very nice and understanding. He was very nice and very helpful on everything. Merci.
Trista LYou can put better tires on your trucks
Joanne VPrices you charge should be against the law...
Morris ENothing was treated like family
Barb GOpen earlier than 9 am.
Wilma TOther than lowering the prices… There is nothing you can do to help a customer. Harold made the entire experience truly wonderful, he is a treasure to you guys whether you know it or not
Paul WWhy does your workers who check out the trucks have zero ability to help a customer? The truck information was set up wrong and the worker didn't have the power to fix the wrong information. He had to call the same uhaul numbers customers use and wait on the phone 30 minutes for someone to help him before I could take the truck. Why a long wait? 1 person working on the phone for all of Atlantic Canada. Unreal. It should not take 45 minutes to get a truck checked out. I got people giving up their free time to help me move and they're waiting around on me because the truck is delayed getting out. The return process was not clear. I called the worker to ask what the return procedure was for an after hours drop. He just told me to park truck where I found it, take pictures of mileage and gas level and return keys in lock box. I drive home and on my phone I notice a text message from Uhaul whose first sentence visible was: thank you for choosing uhaul. Your order number is…" upon opening this text I notice truck return information for after hours return!!! The damn thing wants to check my gps for my location and if I wasn't in the right spot I was going to be charged $20 So I have to drive 25 minutes back uptown to be in the correct spot to click a damn link. Then it starts asking me for photos to prove truck was clean. I'm locked out of the truck now! Keys were returned in the box hours ago. It asks me for a picture of the mileage and gas level. I was okay with that because I took a picture earlier or it but the damn app won't let me upload that photo from my camera roll. I had to take a pic right then and there. I'm still locked out of the truck. Very disorganized and unprofessional service.
Symone HPerhaps there should be an additional or readily available equipment for a 10ft or a van in the areas of stephenville, corner brook, and pasadena for a low volume loads/baggages customers. For an easy pick up so that no need to travel far just to get the equipment.
Marcelo JGreat service received
Kevin BExcellent service
Violetta DThis is my second time renting a 26' U-Haul truck. the first time in June of 2017, and both times service was exceptional.
WILLIAM G