Customer Reviews for DLane Auto Sales
(U-Haul Neighborhood Dealer)

Évaluation :

1

My reservation was for 4,45 when I arrived no one was there. I arrived at 4.30. There was a sign to be back in 30 minutes but no time on when the sign was put up. I waited until 4,55 and still no one has shown up. I called Uhaul who got in touch with them and I was then informed that everyone had left early and if I still needed the trailer they could be there in 45 min!! I needed the trailer and no other locations had a car hauler so I had to wait and they finally showed up at 5.50. I missed my 5 year old son's first baseball game of the season. They never said sorry for the inconvenience when they arrived either...it was all just very unprofessional.

Évaluation :

5

Everything was great.

Évaluation :

2

When reserved wS told one price go to pick up they charge a hell lot more .

Évaluation :

5

awesome service and people at this location

Évaluation :

2

This was a very small service center

Évaluation :

4

Not much quick and painless

Évaluation :

5

Great experience, will return when the need arises. They were very quick to get me checked in and on the road.

Évaluation :

5

Very friendly and helpful. Thank you!

Évaluation :

3

Very easy to get to and the people were great!!

Évaluation :

1

Was overcharged from quoted price by $40 plus tax called once o received my email with charges person said he only presses buttons on computer had no control over charge was charged for insurance that is did not opt into. Person I called from U-Haul could not help me with refunding the difference

Évaluation :

1

This was the worst experience of my uhaul dealings, I learned that my time is of zero value and that you could care lrss about a customer.

Évaluation :

5

No suggestions

Évaluation :

1

I dropped off the truck two days early on Thursday afternoon. It was not due back until Saturday. The person at DLane that I spoke with at the time seemed helpful, However, I am sorry to say that by Saturday I was concerned that I had not received notice that the truck was checked back in. I was unable to contact DLane Auto Sales by phone, so I phoned Raine Booker in Kentucky where I rented the truck. She reassured me that she would look into it and that I would not be charged for the extra time. I eventually received an email notice on Tuesday morning that the truck had been returned.

Évaluation :

1

Training they over charged me & on top of that it took the women over an hour to get my trailer released to me & hitched a random customer had to help. I even return the equipment a hour before my scheduled drop off & they charged me for 3 days instead of one I'll never rent there again