reserving online is easy/difficult at the same time. There's a lot of nickel and diming that goes on. Not to mention, the automatic add on of the blankets is shady. If I want them, I'll add them in. And don't sell me a dozen when they come in a pack of six. At least give me the option.Donna T.
Customer Reviews for Da Vals Automotive
(U-Haul Neighborhood Dealer)
Pour nous contacter
Lansdale, PA 19446
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 8h am à 12h pm
- Dim : fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I'm always happy w this location! They have the best team here and I mean it!!kelly C.
Le client n'a pas laissé de commentaire.Tom M.
Katrina and Jim were very helpful in meeting my rental needs.They handled the transaction very professionally and easily.Katrina and Jim,Thank You both for your help!RICARDO G.
Friendly and helpful! The rental experience was easy. Keep up the good workMatthew M.
Le client n'a pas laissé de commentaire.Joseph M.
Excellent Customer Service!William K.
the uhaul app did not work for self pick up, there is just simply no such option on the app. When drop off, it bearly worked. The app/website crashed for 6 times before we finally uploaded everything. Meanwhile, we saw another user struggle in the parking lot with self pick up because the app just simply still not workingNuozhou C.
Le client n'a pas laissé de commentaire.Phil H.
They are a great U Haul dealer. Katherine runs an efficient operation at Da Vals.scott M.
Very friendly and helpful staff.REBECCA R.
Second time I have rented there. Service is terrific.Diann T.
Nothing. Staff was very friendly and efficient.Nicholas H.
Le client n'a pas laissé de commentaire.Mark S.
Very nice people to deal with.Leonard R.
Le client n'a pas laissé de commentaire.NTOMBIZANDILE K.
This has nothing to do with the location. I reserved a 4x8 trailer, but my order was changed to a 6x12 trailer, and to this location which was much further from my home. UHaul needs to be better about modifying and notifying customers.Paul T.
The people at the location were extremely nice and knowledgeableAlex P.
Everyone was very nice, super easy experience. Only Frustration was trying to get the gas tank back to 3/8. Why not just offer vehicles with full tanks of gas, then all the customer has to do is top it of.Kevin S.
Le service à la clientèle était génial. Super friendly. It maid the experience a lot less stressfuladam S.
Improve the online piece of the serviceKristina H.
Awesome service, everything was as expected - would definitely use again.Bruce M.
Very good experience. I will come back.Emily L.
Do not ever use the online booking for a rental. It only is a request for the location you pick. I got a call 1 hour before rental store closed asking when I would be picking up my rental that was over 1 hour away. Thank god the owner at Da Val's was so great. He stayed there till I arrived. I had booked a pick up location 5 minutes from my house. Da Val's can book any rental for any Uhaul from any locations in the country. Super helpful people. Again, do not get screwed over with the online line booking and use Da Val's to make sure your rental will be there.John H.
Le client n'a pas laissé de commentaire.Christine O.
Le client n'a pas laissé de commentaire.James G.
Helpful, fast service. Excellent. Would definitely use againVictoria H.
Le client n'a pas laissé de commentaire.Michael L.
Le client n'a pas laissé de commentaire.Jill P.
Le client n'a pas laissé de commentaire.Edward R.
Nice place, I'm sure they didn't know from previous user of truck. I just want next customer to be safe. The drivers side door wouldn't close great and to slam shut. Dashboard kept blinking drivers door open. Some damage on outside driver side door. Tires were low in air. I filled to correct amount. Gas gauge was a little off. I had to put extra gas in. Don't mind the gas thing. I had to stop 3 times to fix truck. Air tire pressure was low so truck pulled to right a lot.BARRY S.
Everyone was nice. The van was ready for my use when I arrived. Van was in good condition. Process went smoothly.Theresa D.
Was a great experience He was extremely helpful and explained everything to me up frontDavid S.
Great staff. Very helpfulMichelle S.
Le client n'a pas laissé de commentaire.Charles V.
Le client n'a pas laissé de commentaire.Robert S.
Jim and the rest of the people at Da Vals are awesome! The customer service is second to none!Luke E.
We have used this U haul location for moving supplies. This is the second vehicle we used from them recently. Excellent, friendly service!William K.
Le client n'a pas laissé de commentaire.Jeff B.
Le client n'a pas laissé de commentaire.frank R.
Returning after hours... nobody said there was an app needed... just drop it off in the front of our place. Didn't like that because anyone could steal the trailer and I would be responsible. I had to return to Da Val's to get the app to work (GPS reasons). There should be a more secure reasonable way to return since they close at noon OR emphasize the app for after hours returns. I was informed I had the trailer until 3 but not that the return center closed at noon.James L.
best customer experience ever. they have won over my businessdonald O.
Nice people who were as accommodating as they could be given the nightmare that is booking with uhaul/dealing with their customer service.Adrianna G.
Great customer service and very friendly.James H.
Woman that rented me the truck was courteous and professional. An absolute pleasure doing business at this location. Will recommend to anyone I know who needs a rental. Stellar service!! Thank you.John S.
For the pickup location: gentleman was so nice in trying to get the uhaul components to fit my European car as they did not match up correctly. After spending a while on that, he was finally able to attach the trailer. He was so helpful and kind in doing that work for me. I was very appreciative of the help at this location. As for uhaul, Just wish there was more inventory available. As our move was coming along we realized we needed a much larger trailer, but there was no availability for the size we were hoping for, but uhaul was able to get us into a next size up, but it still was not large enough. I was informed we were even lucky to get the one we had as uhaul was super busy and all trailers booked for quite some time.Kellie S.
The young lady who assisted me was courteous and knowledgeable.Bil Q.
Very satified with all aspects of the service including the professional manner of the clerk.FRANK B.
Le client n'a pas laissé de commentaire.Jeanne S.
Le client n'a pas laissé de commentaire.Han C.
Le client n'a pas laissé de commentaire.Gopal P.
Le client n'a pas laissé de commentaire.Srikanth S.
Le client n'a pas laissé de commentaire.GINA M.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.Francis D.
Le client n'a pas laissé de commentaire.Cory T.
Great service. Only thing, the ignition really needed a jerk for the key to turn. Other than that, it was greatGavin P.
Owner was really nice. Made everything super easy. Would definitely use this place again and recommend highly.Daniel E.
Le client n'a pas laissé de commentaire.Rick F.
Le client n'a pas laissé de commentaire.Jihad A.
Le client n'a pas laissé de commentaire.EFREN R.
Le client n'a pas laissé de commentaire.Stephen K.
Excellent customer service. Extremely friendly and helpful. Strongly recommended.Roman S.
Le client n'a pas laissé de commentaire.Barry S.
The service at this location was amazing. Very professional and definitely will come back to this location for rentalsSTANISLAW R.
I didn't get lady's name that helped but she was nothing but amazing. She gave me tips on stuff that I wouldn't even know if she mentioned it. She was nice and courteous. Had parking for me for the couple hours I used the van for.Jerry C.
Le client n'a pas laissé de commentaire.LaTreeshia H.
Nothing that I can think of as far as improvements. A very pleasant experience. The woman who helped me, I think her name was Katrina (but not totally sure, so I apologize if I got her name wrong.). She was very nice and helpful.REBECCA R.
All good people, I really appreciated the pleasant experience. Keep them happy and healthy.daniel O.
Everything was great except one huge issue. Lady charged me $14 for environmental fee. Got reciept and it was actually safe move fee!! So I was lied to and she scammed me! U haul customer service took care of it. U haul was great but the lady working at the location should be fired!! She is scamming customers representing your company!Lynn M.
Jim was excellent! Definitely will use this location again for my future U-Haul needs.David D.
I put them as a cheater location and will never recommand to others. My reservation for Van which has 49 cents per mile. I booked online and when i reached to pick up the van. they said, I need to agree to 100 miles and also at 89 cents so my total become 89+99 as $110 i refused then they refused to land me the van. lady who was interacting was polite but with approach, TAKE IT or LEAVE ITMILAN S.
Le client n'a pas laissé de commentaire.Charles W.
The 9 foot (interior) van drove very smoothly and had more than adequate acceleration even when loaded with extremely heavy pieces of furniture that took up the entire interior of the van. Everything was packed so securely that there was no need for me to use interior points to tie rope or, in this instance, use padding. The van was initially rented to me with the gas tank was 3/8ths full. .I added an additional 8 gallons before the trip to make sure I had adequate fuel. When I returned the vehicle a little over five hours later, the tank was just a bit over 50 % full which to me was well worth the "cushion". Many kudos to the good guyz at Da Vals Automotive. This is the second time I have used them over the course of a month, and highly recommend the quality of their service.Mark P.
Le client n'a pas laissé de commentaire.STEVEN J.
The truck seemed to have some issues.Kimberly W.
Le client n'a pas laissé de commentaire.Maryann V.
The facility manager was excellent in providing a great review on the operation and safety on the portable enclosed trailer. I will be a repeat customer.Steven M.
Very professional staff and friendly. The entire pick up and return process went very smooth. Good place to do business.JOHN D.
Le client n'a pas laissé de commentaire.ROBERT P.
Requested hand cart and was not provided The online retrieval was cumbersome and very time consuming. There were many duplicative steps which was frustrating and the site kept shutting down.William K.
Le client n'a pas laissé de commentaire.MAHESH BABU N.
Le client n'a pas laissé de commentaire.THOMAS P.
Le client n'a pas laissé de commentaire.DONALD B.
Le client n'a pas laissé de commentaire.Lois B.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.Paul M.
Le client n'a pas laissé de commentaire.RYAN L.
Le client n'a pas laissé de commentaire.Deborah N.
Le client n'a pas laissé de commentaire.CAROLINE W.
Great customer service, fast and direct.KHAMIS K.
Vehicle given was very old and made lot of noise in the interior.GANESH D.
Le client n'a pas laissé de commentaire.Erik W.
Catrina was wonderful..A++++++...Everything was perfect..Kenneth D.
I did not receive the size truck I reserved nor did it come with a ramp which I reserved and requested. I did not realize the missing ramp until I reached my location and had an extremely difficult time hoisting the appliances I was moving into the air to load the truck. This caused damage to my property. I am very dissatisfied with my experience.Matthew R.
The best U-Haul site I have used.Andrew M.
Le client n'a pas laissé de commentaire.JOHN W.
Easy access near the intersection of two main roads. Always helpful with pickup or drop-off.Andrew M.