Customer Reviews for Daily Stop
(Concessionnaire U-Haul dans le voisinage)

50 évaluations

797 Keller Pkwy   Keller, TX 76248

(817) 697-3268

Heures d'ouverture de l'établissement

  • Lun au dim : 6h30 am à 10h pm

Services dans cet établissement :

Pour nous contacter

(817) 697-3268

797 Keller Pkwy
Keller, TX 76248

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au dim : 6h30 am à 10h pm
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Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

When i returned dolly, the person who handled it barely spoke English and never recorded the return. I got a call the next day from a UHaul rep asking when i was going to return it. Fortunately after I explained that I had she credited me with the return.

David P. 
Évaluation :
1

Close this poor and inqualified dealer.

christopher desi M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis H. 
Évaluation :
5

The windshield needs to be cleaned on both the inside and outside. This is the 3rd time I have rented a van and the window was full of bug splatter. Other than that I like using u-haul. newer vans.

MICHAEL F. 
Évaluation :
4

clean out van's cabin before re-issuance. I am allergic to dog hair and there was a lot of it in the drivers sit and trash and political door placards in the door

John M. 
Évaluation :
3

The gentleman at the counter told me I couldn't return the vehicle at another location and I had to return it to the location I had picked it up from. Resulting in additional mileage charges and time. I didn't want to start an argument but it could have been a more pleasant experience.

GEANCARLO R. 
Évaluation :
1

This location is a rip off. No one at the location knows what is going, on, they have to call someone. I returned the van with a full tank, even filling up at their gas station and they charged me for a 1/4 tank of gas. I call the location and they say they cannot do anything about the extra charge and that I need to call uhaul customer service. Don't rent from this location.

Anthony W. 
Évaluation :
1

Get your app fixed it took me an hour and a half just because of a glitvh in the app that it won't proceed further until i canceled the reservation and redid it everything went fine until the return where it did the same thing until i used the web browser horrible experience

SYED Z. 
Évaluation :
1

The pickup experience was exceptionally difficult with no one on site to help. I had to be helped by the store owner calling me. Which was difficult and he was not clear how the reservation was set up. The van was dirty on the inside, the bumper was caved in, it was covered in hail damage, rear left brake light and turn signal did not work, and it smelled bad in the van. We asked to document the damage but the person on site was no help.

Chad H. 
Évaluation :
5

nothing very nice person working

Rakesh B. 
Évaluation :
2

I rented UHaul trucks probably 20 times over a 25 year period. If this was my first time, I would have been lost. Everything thing was on my phone, what if I didn't have one. I'm guessing it's because of COVID. Also this location was inside a gas station. It was the cashier's first day (that's what he said). He had no idea what to do, he called someone on the phone, probably his boss, who had to walk him thru it. My location was changed a day before the pick up date. I'm hoping the other location has better has better service, too bad I got changed, made for a stressful day.

Darlene M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Selina D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lisa L. 
Évaluation :
3

Fix the van. There was hail damage on the hood. The front bumper was smashed in the middle. There was a bunch of trash in the compartment below the radio. It could have just been a bit more maintained

Jonathan J. 
Évaluation :
1

Avoid this location. Terrible service. Took over 30min to check out the van. Staff behind the counter did not know anything about providing key. Van had used tissues/napkins inside and half empty water bottles/trash.

Nathalie D. 
Évaluation :
2

Van was dirty. Needed oil change light was on , taillight out. Normally am very happy with haul. Fortunately only needed van for short trip

David L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TAMARA P. 
Évaluation :
1

The 2 young men running the convenience store had no idea how to operate the reservation. They called someone else to find out how. Very unorganized and unprofessional. It delayed me 20-min in my pick-up. The furniture blankets smelled like gasoline and were filthy. The van was clean and operational.

Barron B. 
Évaluation :
4

The truck had a back tire that keep coming flat

Danny G. 
Évaluation :
4

It confusing where to drop because there was no U-Haul signage

David E. 
Évaluation :
5

The drop off location was behind a gas station. There was no marked parking so I wasn't sure where to park our truck.

Bryce H. 
Évaluation :
5

Just good customer service. Check in was super fast and friendly.

Samuel M. 
Évaluation :
5

I'm thankful for your service. I'm glad to have the move behind me. Thanks U-haul

Kathy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond C. 
Évaluation :
1

Equipment was dirty and had a hole in the left corner. They provided no help with the hookup . He didn't come out and look at the equipment.

John E. 
Évaluation :
4

This location is in a gas station. I was asked to wait for the cashier to process gas / convenience store purchases because apparently those are more important than their U-Haul rental customers.

Larry L. 
Évaluation :
1

Zero customer service. Was to have an appliance dolly (I verified with the scheduling department) and they didn't. I said “please call Uhaul customer service). I was told that I would have to call them myself. Then told to move out of the way because the gas station was busy. Customer service told me the location to pick up the dolly. It's the same location I selected when I booked it. The rental location refused to help hook it up. I would never use this location again and wouldn't use Uhaul if that was the place I had to use.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine G. 
Évaluation :
3

Uhaul didn't come with silly, was dirty, and the employee didn't walk the truck with me and circle truck scratches and Dings on the truck. So I took a video of going around the entire truck. Every time I've rented with Uhaul the employee walks the truck.. I thought this was weird. I had to do everything online and I didn't like that. Will go to another place next time where I deal with a person not told to go online and “set up my Stuff”.

Chelsey N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Devon D. 
Évaluation :
5

Awesome Service and Awesome person

Vikram A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
3

Uhaul WAY overcharged us. $119 authorization for day one I called to get a 1 day extension another $69 authorization Turned in the truck and was charged an additional $72. Total charges on my receipt was only 176. But our account was hit for 260 which caused us an overdraft. The 2 authorizations covered it so we should have never been charged the additional 72

Stephen W. 
Évaluation :
5

Customer service was good. Owner was friendly

Josh B. 
Évaluation :
5

Better online system to over 40 to get approved.

Bruno V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Purvi D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Luciano C. 
Évaluation :
1

They had no idea I was coming to get the truck even though I rented online and checked in a paid. They were very rude and not in a hurry to figure out their error

Dianne J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

The truck did not have a ramp and it was not made clear at the time of booking - made for a sore back!

Vineet R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mitch S. 
Évaluation :
5

I filled out all my info online but didn't have my son's driver license for his ID since he was the driver. I had to do all the info again once I got to place to pick up truck which delayed our get out on time. Can't see why one can't just give the info missing once you get there.

Kevin B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William K. 
Évaluation :
1

We were told there was a full tank of gas. We drove 16 miles - put gas in the tank and to our surprise by the amount of gas we put in the tank vs. the miles we drove- it was NOT a full tank of gas. When we discussed it with the employee, he told us we should have put "three dollars of gas in before we left to see if it was really full" and since we didn't do that- no refund for the extra gas. Not acceptable. If their gauge is broken- fix it- not blame the customer. And it is interesting that the Uhaul place is at the shell stations where...they make money on the gas we put into the truck. Beware!

Richard A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
4

Easy drop off! Great help!

Romia C. 
Non les évaluations ont été soumises pour cet établissement.

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