Customer Reviews for Dalon Collision & Repair
(U-Haul Neighborhood Dealer)

Évaluation :

3

Last minute switch to this location which I would have never found if not told where it was. But the truck was there and clean. Did not tell me there was a 111 mile maximum on the contract before you had to pay for additional miles by the mile.

Évaluation :

5

Great experience

Évaluation :

5

Clean the truck in and out

Évaluation :

1

Dirty windshield causing poor visibility the key lock box was extremely difficult to open time consuming chckk in

Évaluation :

1

Truck was dirty, when I told worker about it they didn’t want to clean it so I did it

Évaluation :

5

Everything was great 👍

Évaluation :

5

You cannot really use the mobile phone here. Once you've completed everything and uploaded all data & files - you're directed to the office where they can't see any of those and you have to start providing everything again. It's a waste of time. If this is advertised as a place to use a mobile phone - it has to be raised to that standard.

Évaluation :

5

They had the van ready and got me in and out. My final paid invoice came within 30 minutes of my leaving the facility and it was only $3 or $4 off and that was due to mileage. I typically don't like leaving my rental vehicle without getting a full check out but David assured me all would be ok. He went outside and walked around the vehicle with me and I got my final closeout with 30 minutes like he said. I would use them again.

Évaluation :

3

The vehicle was having very low fuel yet on the consent they indicated it was quarter tank. Am not sure if they are going to reimburse my money for fueling the cargo van.

Évaluation :

3

They didn't come check me out or the truck, just handed me the keys. Fuel level was below where they listed it.

Évaluation :

5

Nice business and great customer service

Évaluation :

1

The truck was nasty. The app didn't work. The locks on the lock box were stuck and difficult to open.

Évaluation :

3

Lock box in closer proximity to the truck. Difficult when picking up in the dark.

Évaluation :

2

To have the proper truck would have been a great help! Thankfully the location had a long distance truck or else I would have been screwed.

Évaluation :

5

Everything was so smooth and easy. The people there were ready for us and we were in an out in no time!

Évaluation :

2

The woman that processed my rental was not customer friendly at all. I greeted her upon entering to which she never responded. If I had flexibility in my schedule, I would have gone to the Dogwood location the next day. I really do my best to spend my money were I treated kindly. She was more concerned with her lunch not having cilantro. Then, if that wasn't enough, I was charged for 2 days. I returned the vehicle before 5pm as scheduled. Still awaiting a refund notification.

Évaluation :

1

Truck was dirty and had spiders and ants everywhere. I was issued a 20' truck for a one way trip. I retired uhaul to correct drop off location. I was called the next day by employee and manager and was told I had to go get the truck from my assigned drop off and bring it back. I was very upset and they had so many rebuttals and demanded I bring it back. I then gave them the number to Ted with computer essentials. I then called Ted and he explained that it was their fault for renting out that truck and having it available because it is supposed to be a local rental to be brought back. He assured me it was an error on their end and that I did nothing wrong. Will not recommend anyone to rent from Dalon Collision.

Évaluation :

1

Truck was filthy and the AC did not work... It was nearly 100 degrees out and no AC... I am not blaming the location because I don't know whose responsibility it is to provide clean trucks that have working AC... I was very disappointed as I typically have good experiences with Uhaul.

Évaluation :

3

The cab was very dirty but my main issue was right/passenger side mirrors were broken. I had to ask the extra person to constantly put the mirror back in place. Such a safety hazard!

Évaluation :

1

Hell No, I hate I had to start this message off with a cursing word but I was greatly disappointed with this location. I walked in to a young male behind a counter who for almost 5 minutes with his doing nothing but scrolling on his phone refused to even acknowledge me. Come to find out he was waiting on a customer to come out of the bathroom. He never said. Just one moment. I'll be with you in a minute. Then, the guy he was helping did not have a card for his deposit and was trying to use cash. So he had step aside and place some calls. Meanwhile the young dude decided to catch up on his text messages. After me asking him could I please get some help while the guy figured his situation out. He finally help me. Took my confirmation #, handled me the kids and THATS IT. Not pointing to me to any vehicle nor going over anything. I received a text message and that was fine but by that time I was so upset. I just used the vehicle for what I needed it for and brought it back. This was the worse experience I've ever had with any Uhaul location.

Évaluation :

1

Fraudulent charges where made please check the drop off businesses because this is wrong. The employees where unprofessional. The front desk receptionist did not help at all. No receipt was given to me either. They charged me an extra $183 which was more than I paid to rent the truck.

Évaluation :

5

All good

Évaluation :

1

the truck was not cleaned when i got it. they charged me for damages that were there before i got it and now i have to wait to get my money back. if you are going to advertise $0 out of pocket cost for insurance then i should not be charged for anything if i purchased insurance . this place needs to stop uhaul.

Évaluation :

3

The truck was not cleaned was full of trash

Évaluation :

2

When I rented the truck, it had soda spilled in the cupholders. I'll let the person know at the time about this. I returned the truck promptly before 6:45 PM. I refuel the vehicle, one of the questions ask if the vehicle was clean. I answer no. I Then was charged a $25 cleaning fee. I was instructed to call the office and speak to the manager. I called and left a message I still have not received a return call and was charged for the full 60 miles than I estimated. My bill on the portal said $88 I was charged 98. I was trying to have $25 cleaning so removed from the $88 to make my bill go to the mall $63. I'm wondering if I need to dispute this on my credit card. Hopefully someone will contact me at 678-451-9112. Thank you for the time to speak my piece

Évaluation :

2

Reserved blankets and appliance dolly along with the truck. I called the day before to make sure the truck would be there along with the appliance dolly and blankets. She told me my name was on it and I was good to go. Showed up to pick up my rental and only the truck was there. I was glad that was there but really needed the appliance dolly as I was moving those items by myself. Ended up having to pay the moving help to make a stop at my house to remove the fridge. Cost me more money because of uhaul's inability to make available the equipment that was reserved. Neither Dalons or Uhaul gave me any resolution or even attempted to make it right. Just said sorry and that was that… also when I picked up the truck neither the previous renter or dalons had swept out the truck. Lots of dust, dirt, & misc debris left for me to sweep out before packing the truck. Really appreciated that…

Évaluation :

5

Very friendly service. Easy to get in and out in a timely manner.

Évaluation :

1

I am currently dealing with an issue where I have been overcharged for my recent rental. The overcharge was the result of an improper fuel gauge reading that was entered into the closing contract paperwork. Thankfully, I asked for the total amount of the rental prior to me leaving which led me to ask what the additional charges consisted of. Upon advising that the vehicle was returned with more fuel than it was received as I had purchased $20 worth of fuel and only driven it approximately 40 miles the vehicle was checked again. This time I was advised that the initial reading was incorrect and that the fuel level was satisfactory. I was advised that the contract would be updated to show this information and that I would receive an email with the final contract. This has not occurred as of yet. Contract No: 90670175

Évaluation :

5

Super easy, pleasant, convenient. This was a last minute thing we had to do, and Dalon was there for us.

Évaluation :

5

Friendly & helpful staff. I’d utilize them again.

Évaluation :

5

This service was excellent, very good experience deal on line . I would really appreciate it.

Évaluation :

3

There was and issue with the wordlock and when I called Uhaul the customer service rep couldn't do anything at all and had no solutions to the problem except blaming the location. I was extremely lucky to have a AFM randomly come to the location to check trailers and he resolved by putting in a different word code to unlock the key. To improve I would give your customer service reps the ability to solve problems and second have locations be more precise with keys and lock boxes.

Évaluation :

3

When the office is closed & you drop off the vehicle rented, please make sure you check your camera to see the dropped off time. I was being charged for two extra days, in which I had to advise the company to check their camera.

Évaluation :

5

Excellent customer service and they had a clean vehicle for me. I would recommend anyone to rent from this location 100 %.

Évaluation :

5

The Google Maps directions tell you to turn too soon when coming from GA-20 (look for the Dalon Collision sign). UHaul trucks are lined up where you need to park the truck. Drop off was quick and easy.

Évaluation :

5

Absolutely Nothing  the beautiful lady went above and beyond. I will be returning 珞

Évaluation :

2

I reserved my truck for 9am but the location doesn't open until 10. Please update your system and don't allow customers to wait if it said I would have chosen 10.