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Not charge extra mileage when you are already charging a fortune to rent a truck to begin with. Especially during the troubling times that this nation is experiencing with COVID.
App made it very easy to return truck. The physical area was well marked and instructions were clear.
Everyone was so friendly!
Staff was very friendly and had the truck ready for us.
Very friendly and understanding with junk I had to return to him that was rented up north!!
Was perfect for what I needed it for.
It was fun to drive.
Awesome experience
Exceptional service, knowledge, professional and helpful. This location exceeded any and all expectations.
Location on Android device would not work, making self check in impossibly.
Excellent, Friendly, fast service! Highly recommend to anyone who needs to haul something!
Checking out was a breeze. Told them about the truck problems and they said they would look into it. Thank you
They are amazing! Super helpful and super friendly!
No problems easy drop off.
Awesome customer service, quick and friendly.
Provide more information about how to use the "Tow/Haul" engine braking and how the engine automatically down-shifts. This is especially needed because I went through the mountains of Tennessee. It was not obvious how to operate the engine breaking. Every time the driver used the breaks that the transmission would change to a lower gear, revving the engine. The engine brake did not want to stop when the driver pressed on the gas, just revved the engine further without returning to the previous higher gear. This made the drive through the mountains difficult and dangerous.
Professional service that answered my questions and insured I understood everything before making my purchase
Absolutely phenomenal experience
There was nothing to improve at this location! Wonderful service was given. Everyone there was friendly, professional. I have been to many U-haul rentals and this was by far the best. Would definitely recommend this location!
Service was excellent. People were wonderful and helpful.
The truck has issues; the lights are very dim at night. when driving you have to keep the wheel turn left to keep it going straight..
They are very friendly with people and they make sure that your needs are met.
Trucks need routine maintenance.Mirror broken on passenger side of truck.Had to use duct tape to keep it in place.
The trailer was dropped off outside of business hours so I don't know much about this location. There is a key drop box outside where we placed the contract after parking the trailer.
Reduce the outrageous pricing for rentals
You would think that software would not be such an issue when trying to pick up a vehicle. And, the trailer was as far back on their property as it could possibly be. It was also between vehicles and a 6' high chain link fence. I'm glad I didn't cause any additional scratches or dents when pulling out.
Service was great; fast
Wish I had gotten a bigger one but I`m still satisfied overall.
The manager noticed I have a 7-prong RV connector. A few minutes later, I'd purchased a 4-prong adapter for a great price. He even installed it for me! Very quick & painless.
great experience!-- very helpful!
Bobby was absolutely amazing to work with. He was very nice and upbeat despite the fact that it was 96* and it was only 9:30 in the morning. I will definitely use this location again.
Nice courteous. Very helpful
Nothing. We love Cook's! Their drop off policy is awesome as well.
The gentleman I dealt with (Bobby), was very knowledgeable and helpful. I brought the unit I had rented back in the rain, Bobby met me at the truck with an umbrella. Now that's customer service you just don't see anymore.
I couldn't be any more satisfied. The truck was in great shape and the staff was excellent. The gentlemen working in the store conducted business with the utmost professionalism while maintaining a very welcoming and friendly enviornment. When I need a truck in the future, this will be the first place I will look. Also, if anyone that I know is in need of a moving truck, I would not hesitate to send them here.
Nothing, very friendly staff.
Great service and new vehicle
The store was closed so I tried to park the truck out of the way and upfront. I don't think it matters where you park the returns, but if the owner has an area they prefer it should be marked.
Only thing they didn't have was a dolly so invest in some for the trucks. Overall everything was perfect Quick processing in and out.
Only got 11 blankets, ordered 36. Ordered appliance dolly, got box dolly. The back of the truck smelled of animals.
I was sent a different location for pick-up via e-mail. . THen I received phone voicemail stating they would be open at 8am. That location did not open until 10am. Then I had to drive an additional 15 minutes to get to the other location after we figured out where the truck actually was. THEN you charged me $.99 cents per mile for a truck that is advertised to $19.95 per day. So, in order to rent a truck and trailer for one afternoon cost me over $200!!! I will NEVER use your services again and encourage everyone I know to find other alternatives. I am a healthcare executive and if we provided health care the way U-Haul does business the death rate in the US would be much higher! PLEASE use this criticism constructively to improve your services.
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