Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The only issue I had with the transaction was the collision coverage cost. When I secured the van through the app, the price was $12, however at checkout today it was $16 and I was told the price was raised this week, even though my quote and securing of the van was $12. Van was clean, folks at the location were super nice and friendly and the van was in perfect condition.
John M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elen H
|
Expérience générale
Évaluation :
4
Did drop off after hours. Went well.
Karl S
Évaluation :
5
Le client n'a pas laissé de commentaire.
anthony p
Évaluation :
5
Knowledgeable staff with friendly customer service
Tim H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel Z
Évaluation :
5
Albert was very helpful and efficient! Thank you, Albert!
William W
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jorge D
Évaluation :
5
Everything went better than expected!
Gilda M
Évaluation :
4
Trouble getting final bill through email or text. Was expecting the final invoice bill through my email at djfigs@att.net, have not received as of November 19, 2023
Daniel F
Évaluation :
5
Le client n'a pas laissé de commentaire.
John K
Évaluation :
5
Great location and customer service!
Angelica M
|
Réservation
Évaluation :
5
Great staff at this location.
Erik H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marc W
Évaluation :
4
Le client n'a pas laissé de commentaire.
EDWARD B
Évaluation :
5
Great job
Ronald V
Évaluation :
5
Le client n'a pas laissé de commentaire.
eduardo f
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark H
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALBERTA A
Évaluation :
5
Staff is exceptionally friendly.
Arthur P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
kunga c
Évaluation :
5
Le client n'a pas laissé de commentaire.
Glenn K
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
DAVID C
Évaluation :
1
Drop off location changed from the original email confirmation. I never received a text for the change. The staff had no clue, could not troubleshoot, and blew it off. I will never use Uhaul again. Penske and Budget are more professional. Shame on you guys!!!!!
John M
Évaluation :
5
Le client n'a pas laissé de commentaire.
James C
Évaluation :
4
Le client n'a pas laissé de commentaire.
Patrick E
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica D
Évaluation :
4
Merci.
JSP E
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Milton M
Évaluation :
5
Douglas Silva was very helpful and professional!
Mike M
|
Expérience générale
Évaluation :
5
The staff was extremely kind and helpful. Made the experience easy and quick.
Sara S
Évaluation :
5
Le client n'a pas laissé de commentaire.
ABHIJIT K
Évaluation :
5
Couldn't ask for more... Thanks for the 3 year's plus of service
Marluz S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nelly R
|
Expérience générale
Évaluation :
5
18 years I had 2 units..never a problem. Thank you
KIM R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrea P
|
Expérience générale
Évaluation :
5
We used Danbury Self Storage for over a year utilizing more than one unit. Everyone we dealt with in the office was wonderful. It was refreshing to work with your friendly and knowlegable staff. Thank you for an enjoyable experience! Mr. & Mrs. Cortese
Margaret C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marilyn G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steve G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANTHONY N
|
Expérience générale
Évaluation :
4
The truck we rented at the location failed to provide me with the vehicle because the renter didn't return the truck as he/she was supposed. I had to wait for nearly a hour to go to a different location. Although it wasn't the Uhaul's fault, and tried the best, it take the store 30 minutes to get hold of someone in central office. They need to have the internal phone number that can be reached quickly. I was pressed with time!
Masako D
Évaluation :
4
Le client n'a pas laissé de commentaire.
Masako D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julia T
|
Expérience générale
Évaluation :
2
Trailer was not able to connect to my light connection due to the connector on the trailer harness being 2 feet short. Had to find an auto parts store for an extension cable before I could tow it away.
Robert K
Évaluation :
5
Le client n'a pas laissé de commentaire.
frank m
Évaluation :
5
Staff on site were fantastic and made my experience easy, fast and comfortable.
Chuck C
Évaluation :
5
Great representative in office. Will be back.
Jens H
Évaluation :
5
Great experience people that worked for Danbury Storage and the people that also rented there
John H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHARLES F
Évaluation :
2
Said lights didn't work. Went to car dealer, after 100 dollar bill to check, dealer found nothing wrong with lights. The returned to location lights were fine. Lost a day and 100 dollars.
Howard S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leonard V
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juan N
Évaluation :
5
Le client n'a pas laissé de commentaire.
David s
Évaluation :
5
Le client n'a pas laissé de commentaire.
scott H
Évaluation :
3
Le client n'a pas laissé de commentaire.
Clifford C
Évaluation :
5
The representative was very friendly and helpful during the pick-up and check-in processes.
Greg B
Évaluation :
5
S.O.
Edjon K
Évaluation :
5
I recommend this place with only one note of caution. It is unheated cold storage. The units got pretty damp and if you have lots of cardboard boxes they may not hold up well. Other than this one thing, the place was fine.
Leonard P
|
Expérience générale
Évaluation :
5
Douglas was very helpful and timely in getting van ready , a pleasure to deal with
Peter A
Évaluation :
5
An additional key drop off box on the other side of the toll bar, maybe next to the door to the office. If you miss it driving in, there is no sign after the toll bar to tell you where it is. If not a second key drop off box, at least a sign with it's location.
JOSEPH K
Évaluation :
5
Le client n'a pas laissé de commentaire.
FRANCISCOGABRIEL L
Évaluation :
4
Le client n'a pas laissé de commentaire.
Thuan N
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAURA W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eric O
Évaluation :
5
Douglas was polite and professional. We will use this location again!
CYNTHIA T
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEPHEN F
|
Expérience générale
Évaluation :
5
Thank you to the friendly and efficient staff here. My experience had no room for improvement.
CYNTHIA I
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARK H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anna R
|
Expérience générale
Évaluation :
5
Great experience and price!
Marc W
Évaluation :
2
I reserved moving blankets and 2 dollies which were not there in bethel. Had to drive to danbury to pick up and return. I'm sure I'll have to pay for extra gas and mileage. Besides having to drive in opposite direction to get supplies . Very inconvenient. You really should adjust bill. Res# 23030650. mdarco@snet.net Mike Darco
Michael D
Évaluation :
5
Nothing needed. Great experience.
Stephen F
Évaluation :
2
It would be helpful if uhaul would send the instructions for a contactless return in advance of the return. It's very frustrating to get to the point when you're about to drop your key off in the Dropbox only to find that you need to go back to the vehicle and take several photos. Why can't this info be provided in advance?
Meagan C
Évaluation :
5
Pleased. Our possessions stored well even during a rainy spring & summer. The location has good air drainage and the relative humidity inside the unit remained low. Barry Morton
Barry M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARK H
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEPHEN H
Évaluation :
4
Had some difficulty navigating the website but ultimately it worked out fine
Seth F
Évaluation :
5
Le client n'a pas laissé de commentaire.
William M
Évaluation :
5
Le client n'a pas laissé de commentaire.
John C
Évaluation :
5
Very good costumer services !! Very glad I found them
Ana D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LUIS L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joni B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erica M
|
Expérience générale
Évaluation :
5
Great customer service! Love the mobile/after hours return. This was a great experience thank you!
JULIE B
Évaluation :
5
Bien
FABRICIO F
Évaluation :
5
great place you have there........anyone needing to store some stuff this is the place to go. give douglas a raise while your at it!
Joseph M
|
Expérience générale
Évaluation :
3
Albeit I was there on a Sunday, but there was no one there. I dropped off using the mobile site. The location looks old and dated, which wasn't helped by the fact that it's almost impossible to visit due to construction on Newtown Road. Although above I said "clean and inviting" was "not applicable" - to be honest, all I saw was the parking lot. The parking lot was okay. The rest of it looked old with the exception of the office building. Although run by a non-branded U-Haul dealer, the buildings looked exactly like U-Haul storage facilities.
Christopher D
Évaluation :
2
Your app and remote pickup procedure is awful. App didnt work and it took me an hour to pick up. Also didn't work at drop off. Luckily, you had a nice person to deal with at both ends that helped me out. I won't use u again unless there is a human there for pick up and return.
Daniel S
Évaluation :
4
Le client n'a pas laissé de commentaire.
Philip B
Évaluation :
5
Staff was very friendly and helpful. Made rental easy
KATERINA J
Évaluation :
4
Nice service center and employee
ROGER M
Évaluation :
4
Le client n'a pas laissé de commentaire.
PATRIZIO T
Évaluation :
5
Good, professional, helpful and overall, humans.
Francisco V
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard M
|
Expérience générale
Évaluation :
5
This is the second time that I’ve rented a unit from Danbury Self Storage and I would not hesitate to recommend to family and friends.
Mike R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SANDRA M
Évaluation :
3
Location access and limited products, but the personnel were helpful both in the yard and in the office.;
Ghassan N
Évaluation :
5
Le client n'a pas laissé de commentaire.
PETER F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph G
Évaluation :
5
Everyone at the storage center at danbury was professional and friendly and very helpful. Answered all my questions and were always available. I highly recommend everyone to use there services.
Theodore W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas M
Évaluation :
5
Le client n'a pas laissé de commentaire.
DIANE V
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas F
|
Expérience générale
Évaluation :
5
Both staff members were very curious, friendly and kind.
Paul G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ty J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brenda R
|
Expérience générale
Évaluation :
3
The truck was fine but it was really a frustrating experience checking in on the app and I had to call someone (who was very helpful) in order to get the truck. Y'all need to make it more clear this is a remote pickup before 10am.
Jennifer F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brittany M
Évaluation :
5
I rented a truck one way to Vermont and had a very difficult time driving to my final destination because there was a little snow on the ground and the trucks tires were BALD! There were no chains in the truck so I had to wait for a friend to bring me sand and help me out
Lawrence P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anuj S
Évaluation :
5
every thing was perfect
Marinete P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robin S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony G
Évaluation :
5
It was my first time using a storage facility, & Danbury Self Storage made my experience beyond great. Moving can be stressful as it is, especially when selling and buying are months apart! Every part of the storage process was dealt with professionalism & ease! My experience with staff, felt very relaxed! They accommodated my needs, & took time with questions, as well as showing me on-site storage units! I will definitely use Danbury Self-Storage again as well as Recommend it to friends and family :)
Fernando A
|
Expérience générale
Évaluation :
5
Super friendly and helpful staff! Thank You!
Gordon L
|
Expérience générale
Évaluation :
5
Upon picking up my items, we saw mouse droppings on all of our furniture. When I brought it to their attention, they apologized but did not compensate for the cleaning I had to do in order to disinfect all of my items.
Andrea H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deborah P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert G
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHNWARREN F
Évaluation :
4
I was told I will be charged for a day If I returned it before 9:30 am on Sat because of an existing reservation but was charged for 2 days.
VAMSHI C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Susan C
Évaluation :
4
Overall pleasant experience, good service, vehicle was in good condition. Merci.
Matthew T
Évaluation :
5
Le client n'a pas laissé de commentaire.
John P
Évaluation :
3
It's fine for a drop off location but it was a little confusing to know where to leave the truck and where the drop box was located. Perhaps if they have PICTURES like we are asked to upload then it would be less confusing.
Donald N
Évaluation :
5
Le client n'a pas laissé de commentaire.
Valdiney D
Évaluation :
4
The key returns box opening was smaller than expected. The almost did not enter into the box, would be helpful to have that looked at for future returns.
Sebastian R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Russell R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jackson B
Évaluation :
5
The place and vehicle was cleaned
The sale associate was welcoming polite and very customer friendly
Thank you
Oscar W
Évaluation :
3
Give the customer what they asked for on the reservation! Very unhappy this time
AnneMarie A
Évaluation :
5
Make sure customer is able to get all the info they need like lock box code before hanging up. App failed and rep should have stayed on the line to make sure the app showed me exactly what we needed. Made the process longer by 20 min since we had to call back and wait for a rep to help us.
Sabrina S
Évaluation :
5
Pickup location did not have a bathroom
ROBERT h
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rejane Z
Évaluation :
5
Le client n'a pas laissé de commentaire.
selly v
Évaluation :
1
The truck had a problem with one tire that I didn't discover until after it was loaded. The agent never saw it. It had a huge dent in the side that I had to point out to the agent and took a picture of. I got charged for damage to the tire, which is inexcusable.
Thaddeus G
Évaluation :
4
Le client n'a pas laissé de commentaire.
wendy r
Évaluation :
5
Excellent emplacement!
Juan N
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adam G
Évaluation :
5
The salesman was excellent. He assessed my needs and was able to help me choose a bigger unit than I originally planned. The unit was clean and being able to just drive up made loading it easier.
PETAROSE T
|
Réservation
Évaluation :
5
I was able to reserve a unit and move in the same day. The location is perfect and the unit is very clean.
William C
|
Réservation
Évaluation :
2
Price was not competitive with other places for same service.
austin m
|
Réservation
Évaluation :
5
The facility was clean and the manager was very friendly and explained everything very clearly.
Dana E
|
Réservation
Évaluation :
5
The unit was as advertised - thank you for the service!
Carla C
|
Réservation
Évaluation :
4
Everything went smoothly.
Brian H
|
Réservation
Évaluation :
3
Staff was very helpful and courteous. I paid for a lock through the uhaul reservation but they said there wasnt a record of it. Had to buy another, but still charged. Unaware of the $25 admin fee.
Jennifer L
|
Réservation
Évaluation :
5
The storage area is easily accessed and perfectly clean. The staff are so helpful and lovely, making the whole moving experience a little better. Highly recommend storing with them
LINDSAY C
|
Réservation
Évaluation :
4
I called U-Haul and spoke to a very nice associate. I had to postpone my move and also the storage unit. I do plan on calling back once I know the exact date of my move. Hopefully it will be soon.
Dianne R
|
Réservation
Évaluation :
3
additional lighting outside the units would help.
William K
|
Réservation
Évaluation :
5
I was entirely satisfied with my experience at the Danbury Self Storage facility located at 2 Plumtrees Road. The unit was secure, well maintained, and easily accessible.
ROBERT M
|
Expérience générale
Évaluation :
5
Filled a need nicely. Kind and friendly staff.
Tim H
|
Expérience générale
Évaluation :
5
Friendly and helpful service.
NANCY L
|
Expérience générale
Évaluation :
5
All good
JASON H
|
Expérience générale
Évaluation :
4
The lights are somewhat hard to find on indoor units
Aaron F
|
Réservation
Évaluation :
5
very nice
ENIO A
|
Expérience générale
Évaluation :
3
Owner was very pleasant. My plan changed and I needed to cancel the uniit for now. When ready, I will call them again.
Privacy R
|
Premières impressions
Évaluation :
5
Guy at counter was EXCELLENT and explained everything so well. Did not expect such a high level of service.
Privacy R
|
Premières impressions
Évaluation :
3
Didn`t realize what type of storage
Privacy R
|
Premières impressions
Évaluation :
5
I ended up not needing storage. But the service I received was excellent, if storage needs arise in the future I would contact them. -Isaac
Privacy R
|
Premières impressions
Évaluation :
3
At first it was very good. My code would not work later, that was poor, after hours call agent gave an emergence code. That part, very good. Agent in the am was rude. Onsite manager fixed it.
MELINDA S
|
Premières impressions
Évaluation :
4
Process was very easy and assistant manager was great to deal with!
Privacy R
|
Premières impressions
Évaluation :
3
It was fine
Privacy R
|
Premières impressions
Évaluation :
3
the original unit824 was very difficult to get into. The slide did not line up with the hole. I called and a woman came out and had the same issue and then gave me another unit 779.
VICKIE S
|
Premières impressions
Évaluation :
3
Service was good.
Privacy R
|
Premières impressions
Évaluation :
4
Easy process, Angelica was very friendly and answered all of my questions and concerns.
MATTHEW K
|
Premières impressions
Évaluation :
5
We rented a storage unit and truck from this facility and both people that we worked with were great!
Privacy R
|
Premières impressions
Évaluation :
5
The service was excellent. The person who helped me explained everything to me in detail and was very helpful in directing me to the storage unit.
Privacy R
|
Premières impressions
Évaluation :
5
Very happy with everything.
Privacy R
|
Premières impressions
Évaluation :
3
Very friendly staff but the light in the hallway is broken so it`s very dark where my unit it. Staff said it would be fixed but it`s not.
Privacy R
|
Premières impressions
Évaluation :
5
The person I Talked, helped me and was very nice. I recommend to others. Thanks
Privacy R
|
Premières impressions
Évaluation :
4
The woman I worked with was very kind and showed me everything I needed to see and answered all of my questions perfectly. Merci.
Privacy R
|
Premières impressions
Évaluation :
2
It was raining and there was nothing to lead water away from the front of storage facility. So our furniture got more wetter than was necessary.
Privacy R
|
Premières impressions
Évaluation :
5
Very easy and smooth process.
Privacy R
|
Premières impressions
Évaluation :
4
The process was very smooth.
Privacy R
|
Premières impressions
Évaluation :
5
Great customer service, very impressed with the gentlemen named Douglas who serviced me.
Privacy R
|
Premières impressions
Évaluation :
5
Clean, easy access. Really appreciated that the staff deliberately picked a unit I could easily get to with the 20` rental truck!
Privacy R
|
Premières impressions
Évaluation :
5
Very helpful staff. Let me into facility and unload prior completing check in.
Privacy R
|
Premières impressions
Évaluation :
5
The staff was very efficient and pleasant
Privacy R
|
Premières impressions
Évaluation :
4
Good customer service - facility was clean and well lit.
Privacy R
|
Premières impressions
Évaluation :
3
Bien
Privacy R
|
Premières impressions
Évaluation :
5
Employee was helpful and professional
Privacy R
|
Premières impressions
Évaluation :
3
Was not able to utilize reservation. Unit was never visited or used
Privacy R
|
Premières impressions
Évaluation :
3
I think price a bit high
Privacy R
|
Premières impressions
Évaluation :
3
I think price a bit high
Privacy R
|
Premières impressions
Évaluation :
5
I would recommend it to others. The sales associate was very nice to work with . Cost was a little high but they have a clean and well maintained facility and their staffs are exceptional.
Privacy R
|
Premières impressions
Évaluation :
5
The girl was very nice! Clean unit and great location.
Privacy R
|
Premières impressions
Évaluation :
3
they were very nice but the snow storm was one reason for cancelling and the other was the administration fees for storage unit...I thought 6,95 was the admin. fee? why were they charging more money?
Privacy R
|
Premières impressions
Évaluation :
3
Very accommodating, hours are a bit inconvenient.
Privacy R
|
Premières impressions
Évaluation :
5
The process of renting was easy, the office workers were nice and professional. The unit was very clean and as advertised. It was a pleasant experience.
Privacy R
|
Premières impressions
Évaluation :
4
Angelica was very professional plus friendly too. She thoroughly explained the rental contract and was reassuring that my rental experience would be a good one.
Privacy R
|
Premières impressions
Évaluation :
4
Great clean space, easily accessible from 84. Only issue was I was given incorrect address but aside from that I would give them an `A`
Privacy R
|
Premières impressions
Évaluation :
5
Staff was super helpful and I was able to to move in the same day. A delight to work with. I look forward to utilizing the storage unit.
THOMAS D
|
Premières impressions
Évaluation :
5
The staff was amicable and super nice. The storage units were clean and easily accessible.
Privacy R
|
Premières impressions
Évaluation :
4
Employees friendly and very helpful with the rental process all of my questions were answered. Very professional employees
Privacy R
|
Premières impressions
Évaluation :
4
The experience was really good. The sales lady was kind enough to check me in even after the closing time of 5PM. Very happy with the price and storage space.
Privacy R
|
Premières impressions
Évaluation :
2
Indoor unit clean, no insects/debris on floor, lighting not great, inside climate not well controlled.
Privacy R
|
Premières impressions
Évaluation :
5
Associate at the storage facility was very helpful and understanding he made my transaction easy and stress free.
Privacy R
|
Premières impressions
Évaluation :
5
Danbury Self Storage is one of those few places that employees go above and beyond to do their work with excellence. From the maintenance guy to the manager everyone is so great.
Privacy R
|
Premières impressions
Évaluation :
5
Clean and bigger than expected.
Privacy R
|
Premières impressions
Évaluation :
5
Friendly, helpful staff.
Privacy R
|
Premières impressions
Évaluation :
4
Unit was clean and as expected.
Privacy R
|
Premières impressions
Évaluation :
3
Bien
Privacy R
|
Premières impressions
Évaluation :
5
The person who greeted me and did my paperwork at the facility was personable and very helpful. He went out of his way to help us find our unit which was at a different site nearby.
Privacy R
|
Premières impressions
Évaluation :
4
Quick processing.
Explained all the steps clearly.
DEBASHIS S
|
Premières impressions
Évaluation :
3
Easy to reserve online.
Privacy R
|
Premières impressions
Évaluation :
5
Smooth reservation and move in paperwork process.
Privacy R
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.
