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Cynthia C
Customer Reviews for D&R Towing & Recovery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They were very nice, professional and quick. I was in and out in under 10 minutes.
John CVehicle was clean and ready to go. Quick check in and out. Very helpful at this location.
Todd SEverything was ready to go when I got there.
JIM RIt is a dead zone for cell phones! It took almost an hour to get checked in and was checked in only because i had to go down the road and message uhaul and they called me.I couldn't complete my return was so frustrated not to mention tired from the move. I just dropped it off and left. Will not ever rent from there again!Also paid for rental and estimated miles in advance and was charged another 200 which included a $25 rental tax that uhaul has never charged me before. It cost me 300 to move ten miles down the road!Thats crazy!!!
theresa qThe truck was clean but the truck needed Power steering fluid it the Steering wheel had too much slack in it I received a email saying something about 190 something dollars I dident understand. That I paid 160 something
Cindy PWhen I checked in the vehicle I was giving my bill on the app but then another was sent through email and it was $20 more. The times were off.
Brian MDidn't like the idea of having to drive to another town to get the equipment. Location I requested was 2 miles away. Had to drive 30 miles round trip. Only complaint I have otherwise everything was great.
Sam CThe people were rude during pickup and drop off . They acted as if I were bothering them. They gave me the truck on dead empty but said it had a 1/4 tank. When I told them about it they just acted like oh well. There was absolutely no place to park but on the side of a busy highway. I was not asked to walk around the truck to make sure it had no previous damage I would be liable for. I have rented many uhaul trucks over the past few years and I have never had a bad experience until now. Worst ever! I do t know if I'll ever rent from uhaul again unless they make this right. Todd Penn
TODD PNothing, service was top notch. They even hooked the car dolly to my truck for me.
Daniel VEvery time I've returned a u haul rental the return was always a big problem. Lack of communication between u haul , is being lost. Be don't know what coming In It out!! I always feel like I was on wrong. I'm just following uhaul s INSTRUCTIONS! Thank you for your concern and many hells with moving things . T M
Terry MExplain the rates changes as $30 per day was added when I extended my rental contract and I wasn't informed that it would be a rate change
Victor WI was never aware that I would get charged an after hours fee. That's $21! If I would've known than, I would've gone to another location. Other that, my experience was good.
Patrice RIt was closed and had it on the side of the road. No place to leave it.
Kevin BThe site was close and did not have enough off street parking. There was one other truck that was drop off before me and I had trouble finding a place to park.
Phillip CThere was some trash left in the trailer from a previous rental but other than that all was good.
charles wEveryone was great
Kathy LThe Uhaul dealer fraudulently charged me a $25 cleanup fee. When I turned in the truck, it was free of all trash and belongings, and the back of the truck was swept. The dealer asserted that I left some unidentifiable personal items in the truck, which required 3 days to air out the smell. There were no perishable items transported, and the refrigerator was empty and dry. Also, the 'after-hours' charge is nothing but a shameful shake-down charge, without justification. The truck was turned in after hours, but checked in by dealer staff during normal business hours. The dealer was notified of my intended turn-in date, and I was charged for all times prior to check-in by dealer staff. I was not instructed that I was required to notify anybody at the time I checked truck in after hours, else I would face a penalty charge. I have rented from Uhaul for over 30 years. After my recent experience, Uhaul will never again get my business.
Christopher CS.O.
JIM RJust a drop off no issues
Henry SThe personnel at the facility in Rayne were excellent!! I had very little notice to get there, and did not make it before closing. I called and they agreed to stay over. Well done!!!
Bryan SD &R towing company were amazing to work with and will use them again in the future for any uhaul needs.
Amanda SAn hour out of my way in the middle of nowhere...
Benjamin WGas was a little below full when we picked it up. It smelled like smoke. Would no go faster than. 75.
VALERIE LExcellent
JIM RI expected straps to come with it.
ellen bVery accommodating pleasure to deal with very professional will do business with them again. Thanks great service
lisa mVery helpful staff. Site has limited space for its operations, very tricky for some when returning a trailer.
Scott FPleasure doing business. The equipment was clean and operable. The people were professional and made the rental process effortless.
RYAN CI want my refund in full back because there's no way we use 106. Miles there's no way!!
Shannon NNothing it was excellent
chris jNo place for after hours drop off that I would consider safe
Jennifer PThe people there are great, But I would not RECOMMEND using U-Haul to anyone. I would discourage them from using U-Haul. OUR EXPERIENCE WAS THE WORST WE EVER HAD WITH A RENTAL. WE PAID FOR A 26 FT TRUCK THREE WEEKS IN ADVANCE TO MAKE SURE THE TRUCK WOULD BE AVAILABLE, ON THE 30TH OF AUGUST. WE WERE TOLD THEY WOULD CALL US TO TELL US WHERE TO PICK UP THE TRUCK. NEVER RECD A CALL, I CALLED THEM ON THE 29TH. THE REPLY: SORRY NO TRUCK AVAILABLE. WE SOLD OUR HOUSE AND HAD TO HAVE THAT TRUCK. NO SOLUTION FROM YOUR PEOPLE. FINALLY I ASKED IS THERE AT LEASRT A 20 FT TRUCK AVAILABLE/ WE HAD TO DRIVE TO THIS LOCATION TO GET THE TRUCK,UHAUL WOULD NOT DELIVER TO THE LAFAYETTE LOCATION. SO NOW WE ARE USING ERXTRA MILES TO PICK UP THE TRUCK AND RETURN TO LAFAYETTE. ON 31ST WE LOADED THE TRUCK BUT NOT ROOM ENOUGH ON THE 20 FT TO LOAD ALL OUR BELONGINGS. sO NOW WE NEED A TRAILER TO LOAD THE REST OF OUR BELONGINGS. BUT OH NO TRAILER AVAILABLKE IN LAFAYETTE, NEAREST TRAILER 30 MILES AWAY. SO AGAIN TAKE THE TRUCK TO PICK UP A TRAILER,MORE MILES ADDED ON OUR 20 FT TRUCK. rETURNED BACK TO LAFAYETTE TO FINISH. LIOADING, BUT NOT ALL OUR BELONGINGS FIT IN THE TRAILER,SO WE LEFT SO BELONGINGS BEHIND. WE RETURNED THE TRUCK AND NOW WE ARE CHARGED FOR EXTRA 25 MILES FOR GOING OVER THE MILAGE, HAD TO PAY EXTRA $32. ASKED THAT WE WERE NOT RESPONSIBLE FOR THE EXTRA MILAGE AS U-HAUL AS IT WAS U-HAULS FAULT WE HAD TO GO ANOTHER TOWN TP PICK UP THE TRUCK. REPLY FRO U-HAUL, CANT GIVE YOU CREDIT MUST PAY THE EXTRA MILAGE. THIS HAS BEEN THE WORST U=HAUL EXPERIENCE EVER !!!!! WE WILL NOT USE U-HAUL AGAIN A=ND WILL NEVER RECOMMENDED YOUR COMPANY TO ANYONE. WE WILL LET EVERYONE KNOW HOW BAD WE WERE TREATED. RICHARD VILLARREAL
RICHARD VThese People treat you with the upmost respect and I would highly recommend them to anyone, Thank You! D&R Towing and recovery.
Gary FNothing the people were very friendly and quick.
Ebony JGreat service! Great people!
Ernest DThey were so understanding when I had to change the date of pick up due to weather. I really appreciate the way they make their customers feel important. Thanks Rachel.
Vickie DThe right fender on the 5 foot x 8 foot trailer had a broken part that holds the door open. It would need to be replaced. Other than that, the trailer worked great. The owners were very helpful & courteous. We were supposed to rent the trailer next week, but due to the large percentage of rain expected, we changed our plans for this week. We called about the trailer to see if it was available for the next day usage and it was. We were able to get it on short notice. Thank you, U Haul, in Rayne, Louisiana. Mark Falterman
Mark FI wish all my experiences with U-Haul had been as pleasant as with Rayne. They do truly treat you like family.
mary lOriginally scheduled to pick up at a closer location to me. Got called 2 days before and ended up having to drive 30 minutes out of my way to pick up my truck. Had requested an appliance dolly and location did not have one. Told me I should go to my original request location to pick up one. Elected not to because I was already and hour behind schedule because of extra time to pick up truck.
Kevin ASatisfactory.
John BDon't try to fix what's not broken.. Fast and friendly service... Couldn't ask for more...
Valerie T