Customer Reviews for D&A Auto Body LLC
(Concessionnaire U-Haul dans le voisinage)

668 évaluations

210 E 4th St   Front Royal, VA 22630

(540) 551-5023

Heures

  • Lun - ven : 9h am à 2h45 pm
  • Sam : 9h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(540) 551-5023

210 E 4th St
Front Royal, VA 22630

Services dans cet établissement :

Heures

  • Lun - ven : 9h am à 2h45 pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I can't think of anyway that uhaul could be improved. You guy's have really got your shit together. You helped me escape the evil clutches of a crazy bitch. God bless you.

MARCELLINODOMINI F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
4

Office was not well marked, otherwise everything was great, pickup was smooth and efficient.

Peter M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher V. 
Évaluation :
5

If I would rent again witch is likely I learned better how to return the vehickel

ROBERTPAUL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet S. 
Évaluation :
5

friendly and quick. I have no complaints.

ANNLENORE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERENCEMICHAEL L. 
Évaluation :
5

This location was awesome, Emily hooked the trailer up for us. Made sure the lights worked and was very friendly!! I would like her to know that this was the easiest trailer rental we have had so far! Amazing U-Haul dealer!

MARIALUISA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNONELIZABETH S. 
Évaluation :
5

None.

JEFFREYALLEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIAALLISON D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brinnen C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jane S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

RUSSELLKIRKLYN G. 
Évaluation :
5

I ordered a furniture dolly and it was not in the truck. I was still charged for it.

LeAnne R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHENOATATE S. 
Évaluation :
5

Quick and easy service. Friendly employee at desk

Russell H. 
Évaluation :
5

Great experience. Very professional and knowledgeable. Thank you for a great rental!

Carol S. 
Évaluation :
5

The trailer was hooked on the truck prior to arrival, that saved us a lot of time. The lady was very nice. The location is your typical auto body shop type of place. Great location to maneuver the truck and no issues at all. Not far from the main road and easy to find. Merci.

KARA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
1

was not open at 3 pm on Monday - called to return 3 days early and was charged 20$ drop off fee, was told to leave keys in box, did not offer to help in any way.

Lynne M. 
Évaluation :
1

No sign on outside of building. Very hard to find the office. The office person didn't give any help on unloading the trailer. She even didn't know I am going to return the trailer.

Jian Y. 
Évaluation :
5

Rien

ALBERTTURNER L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMESCRAIG A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMESROBERT M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

IANOLINTAG U. 
Évaluation :
5

Thank you. All went well. Very flexible staff.

ROBERTPATRICK C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LINDAELIZABETH W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAULWESLEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George B. 
Évaluation :
3

The location was convenient for us because it was close to our new home. (And we didn't have to drive it a farther distance to a different drop off). But, nothing else was impressive about it.

Nancy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas T. 
Évaluation :
3

Clean up the office and make it more presentable.

MICHAELANTHONY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin S. 
Évaluation :
4

Truck or Van (availability was great, usually hard to get the van) are always clean. No major problems with either truck or van, that would have delayed the reason I rented the truck one week, the van the next. Women running the office, is friendly and quick. .

CINDYJOY F. 
Évaluation :
4

Your prices are not what you advertise. Your add on fees more than triple the price. It may be legal but your scamming people to get them to the door. Just be honest so your customers know you a company people can trust.

DOUGLASGAIL A. 
Évaluation :
1

This location was is a creepy back alley gravel parking lot. I was literally afraid I was going to get murdered the entire time.

ANGELA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SKYEVAN F. 
Évaluation :
3

The office is pretty cluttered, but overall the people were nice and friendly.

CINDYJOY F. 
Évaluation :
3

Picture of location of lock boxes is not correct or current. Take the time , one second ,to update the location of the lock boxes, a simple courtesy to the customer.

Curtis L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIAD R. 
Évaluation :
5

Professional location in every way. I will go back to rent here again.

MICHAELFRANCIS R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valeri G. 
Évaluation :
5

Good check in service

Paul V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRYB L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey R. 
Évaluation :
3

The lady was very helpful when picking up our trailer. My biggest complaint is that we had reserved some moving blankets and were not provided with them. I didn't think to check until I'd already left the facility and it was too late. This was not a problem on the other end as the person checking me in fixed it, but I was forced to purchase my own moving blankets after paying to rent them and was not happy about that.

Natalie B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CHARLESA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAUDEHENRY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy H. 
Évaluation :
5

I dropped off on Sunday. Contactless drop off.

Howard C. 
Évaluation :
4

The price per mile is extraordinarily high!

CATHERINEG K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Aldo R. 
Évaluation :
4

Overall the haul and service great just the tow dolly wheel was out of balance or out of round we had a vibration through out the whole trip not bad enough to request another dolly Emily the sales rep was sweet and helpful

RICKYTULLY I. 
Évaluation :
3

The truck was dirty inside the cab with sticky beverage residue, and the cargo area was unswept and dirty.

Eric N. 
Évaluation :
3

After hours drop off using the mobile app. No issues.

Michael R. 
Évaluation :
3

I dropped off after hours.

Chyanne K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGETHOMAS O. 
Évaluation :
2

The truck had not been cleaned since the previous rental. There were not COVID-19 precautions in place. The truck had a utility dolly in it that I didn't ask for and they weren't able to give me the blankets I did request.

WILLIAM G. 
Évaluation :
3

Site itself is a bit dirty, but the staff is friendly and I could get a truck when I needed it.

Diane G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLEASHLEY C. 
Évaluation :
3

Came in after hours, was tough finding an empty spot to park the trailer.

Ciro M. 
Évaluation :
1

It should be told up front about extra charges. being charged and told later that there was a contract about extra charges is ridiculous. When i called and spoke with the woman in charge or whatever she is she was very rude and said she didn't care if she was given a bad review. Which I've already put on for uhaul google review for this location. If uhaul is going to do business like a shady car salesman well then that's just wrong when moving is enough in Itself without having to worry about thing's like not being told about charges up front. Hopefully uhaul will correct this and be a more honest company. And the woman working at the location that was rude should be let know that word of mouth matters and she shouldn't tell paying customers she doesn't care if she doesn't have good reviews...

Bianca H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas C. 
Évaluation :
2

These guys made me unhook the trailer from the truck without any help. I had to do the check via my phone as they did not do it. The guy did come over and tell me I needed to back the trailer up more. He was friendly enough, but I thought it strange that I was completely self service when people were there. He did point to the drop box so maybe that is the service.

PaulCarson H. 
Évaluation :
1

The truck was dropped off early and at this location rather than location originally requested and agreed. There was no one there Saturday Night and the they had the truck there Sunday and they charged me without a 20 $fee for there no being there on Sunday or Saturday night to recieveit. I had planned to return it to Warrington the next day on Sunday but when you changed it I did a night drop off but they should have been there Sunday or early Monday and no one mentioned a drop off fee after hours and theyn Uhaul charged it without me being told I would have dropped off while they were there on Sunday or first thing Monday and I didn't ask for this drop off location Uhaul changed it.

GEORGE K. 
Évaluation :
2

The woman who took it back in was surly and demanding. Said we were 2 hours late and charged me another day, not taking into account the time difference. I was not happy with that at all. The people in Montana, when I asked about getting it back told yus that we really could have it for 7 days - a week, but we took it backl as soon as we could on Monday.

CAROLWILD S. 
Évaluation :
5

Great Job!

Louis C. 
Évaluation :
4

The inside of the van could have been clearer. For instance there were rusty old nails in one corner and a few blankets lying around. But i really liked the van itself, relatively new and very easy to drive.

ENIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELDONALD P. 
Évaluation :
3

Location was not an issue... However, the U-haul experience was HORRIBLE. The night before I was going to rent my trailer (already reserved a week ago) the company called and said it wasn't available at that location and had to drive an hour extra to get it. Horrible.

JOHNALLEN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

george S. 
Évaluation :
1

I returned my truck at 1pm on a Monday. There wasn't any signage for office hours available. Office was unmanned after 12 noon - only found this out from a random mechanic working next door. No signage for the drop-box or any requirements / instructions on what needed to be completed before dropping the keys. When I called the office the next day to inquire about the additional check-in charge, the lady was rude and unhelpful from the moment I said hello and asked to speak to someone about their uhaul services. She acted like I was supposed to know that she only was there until only 12 noon, and that I was a supposed to be a mind reader about the charge. She then told me "I could have charged you more since you had a trailer too but I didn't" as though she was doing me a favor. I was just calling to inquire about the charge and find out what had happened since I returned the truck and trailer early and was unsure of the drop off requirements. I do not recommend this place/ They give UHaul a BAD name, especially compared to the multiple excellent locations I have used over the years.

AMY J. 
Évaluation :
4

This location was perfect for dropping off a car hauler BEFORE getting into the DC metro traffic. A little crowded to back a trailer but there was space and it was organized.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean N. 
Évaluation :
2

The women there was so rude and disrespectful. You charge 20,00 $ for night drop and you close at 12 noon.You have you go and get your own truck and then park it back when finished. I have rented uhaul in the past and I was never so disappointed In this place. I will never rent there again.

GINGERLYNN M. 
Évaluation :
3

I was not the one that actually picked up the truck from D & A Auto so I don't feel that I can 'rate this location' - with that said the people who did pick up the truck for me didn't have anything to say on the negative side.

Roberta A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew F. 
Évaluation :
3

My only issue was using the mobile app to pick up the truck. It took me 30 minutes to figure it out and fortunately, there was someone there to help guide me through the process. I did not use the mobile app to return. I will use face to face check-in for future rentals.

Joann B. 
Évaluation :
1

Was charged 20 $for after hours service fee. I dropped off on Thursday during work hours June 18. Shop owner told me to leave paperwork in drop box

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHEYANNER N. 
Évaluation :
5

Trailer worked great

Emily J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMALFRED P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETHMARTHA M. 
Évaluation :
2

This location is a place I was forced to deliver equipment back to twice. I totally hate going here and the lady is so rude and charges me for everything under the sun. this location is a place I will avoid in the future forever. Hate this place.

JAMES G. 
Évaluation :
5

Everything was perfect. The lady inside was very professional. I had no wait time, I got there my reservation was waiting for me. No complaints from me, I'll definitely be using there services. again..

BRANDONJERMAINE R. 
Évaluation :
3

It was a 90 degree day and the truck AC did not work. That is poor maintenance. If the management knew it, they could have advised.

Lindsay T. 
Évaluation :
3

Parking lanes or something. Other people cant park and just drive their rental in kinda leaving no room for others to park. It's kinda cramp already.

Marcus C. 
Évaluation :
4

n/a

Neil C. 
Évaluation :
1

I called (4:30pm) as instructed on the papers I called when I got into front royal and the lady said they were closed but I could drop it off, I was told they were open until 5pm. I had a question and had to call back and she seemed annoyed and told me she couldn't help me and I had to call the 800 uhaul number. She needs more customer service training cuz she was very rude!

Nicki J. 
Évaluation :
4

The app needs improvement!

Stephanie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael E. 
Évaluation :
1

charged me 20 dollars for after hour drop off although I dropped off equipment a little after noon 2 days early. owner husband helped unhook trail and told me to go to the office, but said if no one is there not worry that trail would be checked in. I asked if there was anything else I needed to do and was told no.

Tasha S. 
Évaluation :
4

Sweep out trailer before next use.

James P. 
Non reviews have been submitted for this location.

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