Customer Reviews for D&A Auto Body LLC
(U-Haul Neighborhood Dealer)

781 évaluations

210 E 4th St   Front Royal, VA 22630

(540) 551-5023

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 2h45 pm
  • Sam : 9h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(540) 551-5023

210 E 4th St
Front Royal, VA 22630

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 2h45 pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

The U-Haul 24/7 website was fantastic as well as the cust care service team when I called. Great organization 

Mary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
4

I appreciated their flexibility in pick up and drop off times.

Sharon K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana A. 
Évaluation :
5

Drop off parking lot needs to be better marked on where they expect the trucks to be parked.

Sam M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie H. 
Évaluation :
3

Clean the inside of the windshield and replace the broken windshield wipers. Everything else seemed clean and good.

Stephanie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominique C. 
Évaluation :
5

The truck was a little dirty and smelled like cigarette smoke

WANDA H. 
Évaluation :
1

Not so much the location, as the person who helped me was very nice. The inability to access the site for after hours returns was horrible, constantly refreshing, telling me ay information didn't match. I literally spent 30 min trying to return with the sight, and just gave up.

RONALDRICARDO B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
1

horrible to deal with

Kyle M. 
Évaluation :
2

I was incorrectly charged $69 for fuel charges. I clearly noted in my drop-off verification process that I was unable to take a picture of the fuel level because I had already dropped the key in the drop box and could not turn on the truck again. I also noted that I had topped off the tank to 3/4 as it had been when I picked it up. (I have credit card charges to note the $40,99 at the gas station I used to support that). Furthermore I checked the box to speak with someone about the charges and the app noted I would be contacted. So I am not sure why I was not contacted before my card was processed and the bill was sent 2 days later. When I called the dealer to discuss my concerns, they dismissed me with very little attention to the facts I related, saying that she had seen the gauge with her own eyes. What's not clear is when she saw it since the truck was rented out after I returned it. There was no confirmation call with me so I am not sure it was my gauge that she saw. I have filed this complaint and am awaiting a return call...which I am not sure will happen since my other request for a call didn't happen either.

Maziar M. 
Évaluation :
3

What bothered me a bit was the 91 dollar charge turned into a 100 dollar charge because I used cash . Someone later told me that was for a deposit and I could get the difference back later . Who is going to drive back 7 miles for 8 bucks ?

THOMASE M. 
Évaluation :
5

The U-Haul provider was very helpful and friendly at this location.

Suzanne J. 
Évaluation :
5

Easy online check-in. But, I don't know what a person would do without a cell phone with a camera.

Roger T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rex R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

No comment

David S. 
Évaluation :
1

The dropoff process in Front Royal was a disaster. There was no place to park the truck, so it was necessary to block several trucks to leave our rental. No one was there to help us. The uhaul.com/share app was difficult to get into but we finally did.

BJ L. 
Évaluation :
4

The experience was good overall

David S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRADLY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ann K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE M. 
Évaluation :
5

Earlier hours. Check equipment. Had tire blowout on interstate.

Daniel L. 
Évaluation :
5

No problem doing after hours drop off.

Joseph V. 
Évaluation :
4

She was nice, accommodating & informative!

SUSANLYNNE G. 
Évaluation :
4

Good service

MARK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Silvia C. 
Évaluation :
5

Great service

pam W. 
Évaluation :
1

We scheduled our truck rental online 3 weeks in advance at a pick up location near our home. The day before we were due to pick it up we were notified that not only did they not have the 20' truck we requested, we would have to pick up a 26' truck at a location almost one hour south of our home. In addition the car trailer we ordered was yet another hour south of that. So, not only did we waste over 4 hours picking up equipment, it also cost us additional money in gas to and from the pick up location, AND the additional expense of gas driving a bigger truck that we didn't need or ask for, 1000 miles to our final destination. At $4,19/gallon that really added up! We don't understand how with 3 weeks advance notice Uhaul couldn't make arrangements to get a truck and trailer to our requested pick up location, and why the burden and cost of picking up at an alternate location was put on us. Additionally, there was no one at the Front Royal location to assist with pick up so everything had to be done on the app which took much too long. Bad business practices all around!

Curtis D. 
Évaluation :
1

Extremely hard to talk to them. Never open , over charged me for services not used after notes on my account stated to not charge me for them.

Pam K. 
Évaluation :
1

At an auto body shop with vehicles everywhere. Hard to maneuver around all the vehicles and Area where trailer was located was wet and muddy.

Tim S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLLEENP H. 
Évaluation :
5

Everything was as expected

THOMASEARL J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARDWAYNE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHERALAN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PASCHALIS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan M. 
Évaluation :
2

The directions for pickup and drop off were completely unclear and there was nobody to help me with either. The ride was okay and the truck was definitely a truck but other than that I would look for other options with my move.

Wyatt J. 
Évaluation :
2

Not good

CHARLES NICHOLAS P. 
Évaluation :
1

The drop off location charged me $68 extra for no reason. I had to call the 800 number to get the absurd charges explained to me. Thankfully they were able to correct these fees and refunded my money.

JASONTHOMAS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH V. 
Évaluation :
2

Made my return after dark on a weekend, the business was poorly illuminated and there were so many vehicles (both Uhaul & autos for repair) that you couldn't easily identify where the after hours drop was located.

STEVEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick H. 
Évaluation :
5

Engine seeed to labor when shifting gears.

ORLANDO P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

AUTUMNLEIGH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETERRUDOLF E. 
Évaluation :
5

Truck was fine. The trailer had a tire with a slow leak that required me to fill 3 times on my trip to Florida. Also the latch for the straps to secure the front tires were rusty and very difficult to use. One of the straps would not stay locked in and should be replaced.

ARTHURROBERT M. 
Évaluation :
5

We will only go here in front Royal, they are awesome there. She will come out make sure the trailer is hooked up correctly and take her pictures. She is very helpful.

MARIALUISA M. 
Évaluation :
2

Was told trailer lights all checked ok, but found out at night only the top lights worked - not the bottom brake, turn signal and parking lights. Also, checked tire pressure before I hooked up the trailer and found both tires were 10 psi low. Had to ask them to put air in the tires.

Tim S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVIDIRA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTBRIAN D. 
Évaluation :
3

I would recommend for easy drop off but it is very dark and cluttered and in an alley...not giving a good feeling for a women in the dark alone.

Karen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pablo O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven L. 
Évaluation :
5

Appreciated that UHaul moved my reservation to an alternate provider that had trailer availability. Although this provider was not in my hometown, it saved me from cancelling my plans. D&A Auto Body was very cooperative and professional.

DAVIDMARVIN T. 
Évaluation :
5

The folks at D&A were great to work with.

TOMMYEDWARD K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DONALDEUGENE T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Howard C. 
Évaluation :
2

I made a reservation online, but regrettably the after-hours pickup was not ready despite the location having been open for business earlier in the day and receiving U-Haul's automated email assurances at the time of booking. Thankfully, a kind body shop employee was there (at 5:30pm) and helped us out by making calls to the folks running the U-Haul side of the business. Unfortunately a process that should have taken 15 minutes ended up taking 45 minutes. The truck we received had TPS sensor error and had garbage in the cab that we had to clean up. Lastly, we got charged for 2 gallons of fuel despite following the directions of filling up the tank to the same level as what we started. Overall my worst U-Haul experience ever and I unfortunately can't recommend this location. I hope this location can work to ensure all rentals are clean and available to the time U-Hauls website allows one to book.

Emily K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SARAHCATHERINE W. 
Évaluation :
5

Nice people!

George B. 
Évaluation :
2

If you don't have a dolly, do not replace with furniture pads. I would have preferred the items I paid for. Also may be helpful to ensure a free wireless option at the location to avoid signal issues or not allow 24/7 pick up options. Reception in that area is notoriously low. Still a good experience!

Ivy L. 
Évaluation :
3

No complaints. It is drop off location in an commercial / industrial area.

GREGORYALTON H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Logan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINALEE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SAMUELJAMES O. 
Évaluation :
2

This was by far the dirtiest truck from inside the cab to the back of the cube. The location interior was also a mess and very dirty. I wouldn't recommend this location to my worst enemy.

TIMOTHYGEORGE Q. 
Évaluation :
3

I was charged a cleaning fee when I reported someone before me used it and bled in it (which I didn't see initially), and there was a metal piece missing from the floor that was just duct taped down and when I was loading it I fell into the hole. I've reported and reported this and no one at uhaul will address this with me or correct the cleaning charge I was billed. If you want to rent a truck and have zero issues, this works. If you need a human, a concerned one at that, you will be at a loss going with uhaul. IMO been a loyal customer until today

VALORA E. 
Évaluation :
4

-- damage waiver added to my bill when I had declined it during booking -- no discussion of insurance during check out -- when I returned, obviously too late to complain about adding insurance without permission

JAMESDALTON W. 
Évaluation :
5

D&A helped me to get a truck when the location where I reserved the truck did not have it when I went to pick up. D&A patiently worked to get me a truck and get on the road. Definitely go here if you need a rental.

Peter T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacob H. 
Évaluation :
3

had trouble finding a place to return and park our truck when we returned after hours

STEPHANIEBETH R. 
Évaluation :
5

While the location was friendly and helpful, I am very displeased with the reservation system. Reservation was made at closest location for equipment that was promised, but was not available. Was sent to another store 40 miles away. It was very inconvenient. The guy at the original store in New Market is not helpful. Don't go to store at 146 W Old Cross Road. Staff are terrible.

STEVENLEIGH J. 
Évaluation :
1

Still haven't got receipt final bill w credit re low mileage

GEORGE K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JAMI D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dori N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREKWILLIAM H. 
Évaluation :
2

Pick your drop off locations better.

Wayne R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EARLMASON K. 
Évaluation :
4

Website down for remote pickup. Manager was great about opening earlier for processing in a timely manner. Great customer service and will use this location again.

DAVIDIRA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOLLYADRIENNE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTDREW F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anjeannette W. 
Évaluation :
4

Customer service was very helpful, as they always are at this location.

ERICJAY A. 
Évaluation :
5

Definitely recommend this location

LANCE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORINNAKRISTINE P. 
Évaluation :
5

Fue amable la que atendió

RODRIGO A. 
Évaluation :
3

I was suppose to get my trailer in Culpepper VA and when I arrived on time, it was not there. The lady was so helpful in getting us another location to pick up. She got her district manager involved and we headed to Front Royal to get one there. Difficult to get a trailer in Northern Virginia, so I would not recommend it to a friend. Get more trailers in Virginia.....a huge fleet of trailers in North Charleston where we dropped off the rented trailer.

DARLA G. 
Non les évaluations ont été soumises pour cet établissement.

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