I made a reservation online, but regrettably the after-hours pickup was not ready despite the location having been open for business earlier in the day and receiving U-Haul's automated email assurances at the time of booking. Thankfully, a kind body shop employee was there (at 5:30pm) and helped us out by making calls to the folks running the U-Haul side of the business. Unfortunately a process that should have taken 15 minutes ended up taking 45 minutes. The truck we received had TPS sensor error and had garbage in the cab that we had to clean up. Lastly, we got charged for 2 gallons of fuel despite following the directions of filling up the tank to the same level as what we started. Overall my worst U-Haul experience ever and I unfortunately can't recommend this location. I hope this location can work to ensure all rentals are clean and available to the time U-Hauls website allows one to book.Emily K.
Customer Reviews for D&A Auto Body LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Front Royal, VA 22630
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 2h45 pm
- Sam : 9h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.SARAHCATHERINE W.
Nice people!George B.
If you don't have a dolly, do not replace with furniture pads. I would have preferred the items I paid for. Also may be helpful to ensure a free wireless option at the location to avoid signal issues or not allow 24/7 pick up options. Reception in that area is notoriously low. Still a good experience!Ivy L.
No complaints. It is drop off location in an commercial / industrial area.GREGORYALTON H.
Le client n'a pas laissé de commentaire.Logan S.
Le client n'a pas laissé de commentaire.CHRISTINALEE M.
Le client n'a pas laissé de commentaire.NICHOLAS K.
Le client n'a pas laissé de commentaire.SAMUELJAMES O.
This was by far the dirtiest truck from inside the cab to the back of the cube. The location interior was also a mess and very dirty. I wouldn't recommend this location to my worst enemy.TIMOTHYGEORGE Q.
I was charged a cleaning fee when I reported someone before me used it and bled in it (which I didn't see initially), and there was a metal piece missing from the floor that was just duct taped down and when I was loading it I fell into the hole. I've reported and reported this and no one at uhaul will address this with me or correct the cleaning charge I was billed. If you want to rent a truck and have zero issues, this works. If you need a human, a concerned one at that, you will be at a loss going with uhaul. IMO been a loyal customer until todayVALORA E.
-- damage waiver added to my bill when I had declined it during booking -- no discussion of insurance during check out -- when I returned, obviously too late to complain about adding insurance without permissionJAMESDALTON W.
D&A helped me to get a truck when the location where I reserved the truck did not have it when I went to pick up. D&A patiently worked to get me a truck and get on the road. Definitely go here if you need a rental.Peter T.
Le client n'a pas laissé de commentaire.Jacob H.
had trouble finding a place to return and park our truck when we returned after hoursSTEPHANIEBETH R.
While the location was friendly and helpful, I am very displeased with the reservation system. Reservation was made at closest location for equipment that was promised, but was not available. Was sent to another store 40 miles away. It was very inconvenient. The guy at the original store in New Market is not helpful. Don't go to store at 146 W Old Cross Road. Staff are terrible.STEVENLEIGH J.
Still haven't got receipt final bill w credit re low mileageGEORGE K.
Le client n'a pas laissé de commentaire.JAMI D.
Le client n'a pas laissé de commentaire.Dori N.
Le client n'a pas laissé de commentaire.DEREKWILLIAM H.
Pick your drop off locations better.Wayne R.
Le client n'a pas laissé de commentaire.EARLMASON K.
Website down for remote pickup. Manager was great about opening earlier for processing in a timely manner. Great customer service and will use this location again.DAVIDIRA S.
Le client n'a pas laissé de commentaire.HOLLYADRIENNE O.
Le client n'a pas laissé de commentaire.ROBERTDREW F.
Le client n'a pas laissé de commentaire.Anjeannette W.
Customer service was very helpful, as they always are at this location.ERICJAY A.
Definitely recommend this locationLANCE J.
Le client n'a pas laissé de commentaire.CORINNAKRISTINE P.
Fue amable la que atendiÃ³RODRIGO A.
I was suppose to get my trailer in Culpepper VA and when I arrived on time, it was not there. The lady was so helpful in getting us another location to pick up. She got her district manager involved and we headed to Front Royal to get one there. Difficult to get a trailer in Northern Virginia, so I would not recommend it to a friend. Get more trailers in Virginia.....a huge fleet of trailers in North Charleston where we dropped off the rented trailer.DARLA G.
Longer Saturday hours and open Sunday. Many of the U-Haul renters are only there during the weekends.HOLLY K.
Le client n'a pas laissé de commentaire.Shane G.
Easy to get to, and Great people to work with on the transaction.DAVIDMARK N.
Great and quick service!DAVIDALLEN D.
Le client n'a pas laissé de commentaire.RICHARDLEE P.
I called at my appointment time and there was no truck available, I had to wait until 11 to pick upJOSHAWA E.
Customer service sucksJESSIENATHANIEL S.
Le client n'a pas laissé de commentaire.Holly T.
I would have liked a copy of the bill.ELAINEGAIL F.
Nothing, quick turnaround, helped me hook up the trailer. Great service.OSBORNEIRA H.
No one was there to accept the equipment even tho they were supposed to be. Charged me 20 dollar fee and also said equipment was turned in late even tho it was on the lot the day before. I have pictures to prove with time stamp.CHARLESLYNN MARC S.
Le client n'a pas laissé de commentaire.CHRISTIEDAWN S.
Le client n'a pas laissé de commentaire.Christian C.
I can't think of anyway that uhaul could be improved. You guy's have really got your shit together. You helped me escape the evil clutches of a crazy bitch. God bless you.MARCELLINODOMINI F.
Le client n'a pas laissé de commentaire.Mark G.
Office was not well marked, otherwise everything was great, pickup was smooth and efficient.Peter M.
Le client n'a pas laissé de commentaire.Christopher V.
If I would rent again witch is likely I learned better how to return the vehickelROBERTPAUL R.
Le client n'a pas laissé de commentaire.Janet S.
friendly and quick. I have no complaints.ANNLENORE V.
Le client n'a pas laissé de commentaire.TERENCEMICHAEL L.
This location was awesome, Emily hooked the trailer up for us. Made sure the lights worked and was very friendly!! I would like her to know that this was the easiest trailer rental we have had so far! Amazing U-Haul dealer!MARIALUISA M.
Le client n'a pas laissé de commentaire.SHANNONELIZABETH S.
Le client n'a pas laissé de commentaire.CYNTHIAALLISON D.
Le client n'a pas laissé de commentaire.Brinnen C.
Le client n'a pas laissé de commentaire.Phillip R.
Le client n'a pas laissé de commentaire.jane S.
Le client n'a pas laissé de commentaire.RUSSELLKIRKLYN G.
I ordered a furniture dolly and it was not in the truck. I was still charged for it.LeAnne R.
Le client n'a pas laissé de commentaire.CHENOATATE S.
Quick and easy service. Friendly employee at deskRussell H.
Great experience. Very professional and knowledgeable. Thank you for a great rental!Carol S.
The trailer was hooked on the truck prior to arrival, that saved us a lot of time. The lady was very nice. The location is your typical auto body shop type of place. Great location to maneuver the truck and no issues at all. Not far from the main road and easy to find. Merci.KARA R.
Le client n'a pas laissé de commentaire.Bryan D.
Le client n'a pas laissé de commentaire.David M.
was not open at 3 pm on Monday - called to return 3 days early and was charged 20$ drop off fee, was told to leave keys in box, did not offer to help in any way.Lynne M.
No sign on outside of building. Very hard to find the office. The office person didn't give any help on unloading the trailer. She even didn't know I am going to return the trailer.Jian Y.
Le client n'a pas laissé de commentaire.JAMESCRAIG A.
Le client n'a pas laissé de commentaire.JAMESROBERT M.
Le client n'a pas laissé de commentaire.IANOLINTAG U.
Thank you. All went well. Very flexible staff.ROBERTPATRICK C.
Le client n'a pas laissé de commentaire.LINDAELIZABETH W.
Le client n'a pas laissé de commentaire.PAULWESLEY S.
Le client n'a pas laissé de commentaire.George B.
The location was convenient for us because it was close to our new home. (And we didn't have to drive it a farther distance to a different drop off). But, nothing else was impressive about it.Nancy S.
Le client n'a pas laissé de commentaire.thomas T.
Clean up the office and make it more presentable.MICHAELANTHONY L.
Le client n'a pas laissé de commentaire.Benjamin S.
Truck or Van (availability was great, usually hard to get the van) are always clean. No major problems with either truck or van, that would have delayed the reason I rented the truck one week, the van the next. Women running the office, is friendly and quick. .CINDYJOY F.
Your prices are not what you advertise. Your add on fees more than triple the price. It may be legal but your scamming people to get them to the door. Just be honest so your customers know you a company people can trust.DOUGLASGAIL A.
This location was is a creepy back alley gravel parking lot. I was literally afraid I was going to get murdered the entire time.ANGELA R.
Le client n'a pas laissé de commentaire.SKYEVAN F.
The office is pretty cluttered, but overall the people were nice and friendly.CINDYJOY F.
Picture of location of lock boxes is not correct or current. Take the time , one second ,to update the location of the lock boxes, a simple courtesy to the customer.Curtis L.
Le client n'a pas laissé de commentaire.VALERIAD R.
Professional location in every way. I will go back to rent here again.MICHAELFRANCIS R.
Le client n'a pas laissé de commentaire.Joseph M.
Le client n'a pas laissé de commentaire.Valeri G.
Good check in servicePaul V.
Le client n'a pas laissé de commentaire.BARRYB L.
Le client n'a pas laissé de commentaire.Jeffrey R.
The lady was very helpful when picking up our trailer. My biggest complaint is that we had reserved some moving blankets and were not provided with them. I didn't think to check until I'd already left the facility and it was too late. This was not a problem on the other end as the person checking me in fixed it, but I was forced to purchase my own moving blankets after paying to rent them and was not happy about that.Natalie B.
Le client n'a pas laissé de commentaire.CHARLESA M.
Le client n'a pas laissé de commentaire.CLAUDEHENRY T.
Le client n'a pas laissé de commentaire.Kathy H.
I dropped off on Sunday. Contactless drop off.Howard C.
The price per mile is extraordinarily high!CATHERINEG K.