Customer Reviews for D&B Self Storage
(Concessionnaire U-Haul dans le voisinage)

105 évaluations

1065 McNamara Rd   Crescent City, CA 95531

(707) 464-5994

Heures d'ouverture de l'établissement

  • Lundi au dimanche :
    9h am à 12h pm / 1h pm à 5h pm

Services dans cet établissement :

Pour nous contacter

(707) 464-5994

1065 McNamara Rd
Crescent City, CA 95531

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi au dimanche :
    9h am à 12h pm / 1h pm à 5h pm
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Have system that confirms equipment availability when reservation is made

Jonathan H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Holly M. 
Évaluation :
4

Inside truck was not cleaned at all the employees were super friendly

gerald P. 
Évaluation :
5

The ladies working there are so nice and helpful everytime I come there. Merci.

Falon C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonathan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Max A. 
Évaluation :
3

Some person texted me, and wanted me to return the trailer to another state , hours away from the first agreed apron location in Crescent city, i would not do that and it was not what we agreed to When i rented the unit. Caused a lot of unneeded stress during the rental. I called in and got it changed back.

LARRY P. 
Évaluation :
5

Check Vehicle before it is rented out, found it stalls after deceleration on several occasions. Brought this up with counter person at drop off location in Bremerton Wa.

ERNESTO V. 
Évaluation :
5

Thanks for making a usually painful experience (moving a dead vehicle) quick and easy for us!

Kimber S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEGHAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRES R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NORBERT F. 
Évaluation :
2

The truck was horribly dirty. Windshield had a crack.

Larry R. 
Évaluation :
3

Check engine light came on in the first 2 hours, Stopped at a UHAUL center and they did not know what was wrong. Later garbage was found behind the seats. The next day a tire blew and wasted most of a days travel. Had to wait several hours in 103 degree heat. Tire guy said if UHAUL had done their job that truck should have never left the yard, Was accused of over loading truck.

STEVEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA A. 
Évaluation :
5

JC at the Crescent City, CA location was so kind and friendly. And, when I told him that a bottle of oily salad dressing had leaked inside the trailer and asked if I should clean it out, he said that he had a special chemical to get it clean and would take care of it! The gal at the service desk and JC were both efficient and so friendly! I would definitely recommend UHaul to everyone who asks!!

MEDA W. 
Évaluation :
5

These guys are great, I rent every week for my catering and there is usually an issue with getting the cargo van. They really need another Cargo van at that location. It is a popular vehicle to rent. The staff is great in arranging I get what I need, thank you Chris and Darleen.

KATHY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOLORES B. 
Évaluation :
5

Nothing!!! They were excellent.

Alan T. 
Évaluation :
1

Very hard to find dirty run down and they miss calculated my fuel and being charge for Margasse I'm disputing a charge of 12,48 $ I am not satisfied at all

NORBERT F. 
Évaluation :
3

My trip was right in, no problems. Nice truck, plenty of room both front and back. Thanks

Jose M. 
Évaluation :
5

well I use the cargo van every weekend and for the next 2 weekends its not available because they only have 1 they need another van to rent out it is in high demand, you can make more money if you had another van at that location. Plus when you do not have it I loose money because I need it for my business. So I loose money and you loose business. This is not the first time it has happened. GET ANOTHER VAN PLEASE!!!!

Kathy L. 
Évaluation :
1

The manager at that location is really rude and I would never in a million year recommended anyone to rent anything from there. Plus I'll never go back there

TIMOTHY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH K. 
Évaluation :
5

You do not need to improve any service stay the way you are great people who care.

KATHY L. 
Évaluation :
5

Great as is. Keep it up!

HEATHER Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOLLY G. 
Évaluation :
5

Our Rep was awesome and so helpful. He Made it super easy to do business with and very friendly. Merci

RENE V. 
Évaluation :
3

We were not greeted very well. They acted like they didn't know we were coming to drop off. No paperwork was given as things were returned so I have nothing. They were going to have to call someone to get a receipt which never happened. Then I get home to find a 57 $additional charge on my credit card. I have called and am unable to reach anyone to answer the phone or my questions. I called the place where we picked up and they said there should have not been any additional fees. Not happy with the rend experience of uhaul. We have never had any issues in the past snd first time at this location on crescent city for drop off.

Gaylene A. 
Évaluation :
5

Chris was absolutely wonderful to work with. He was helpful and a great communicator.

Joseph D. 
Évaluation :
5

Chris and his staff are very helpful and very courteous, I rent a van almost every week and they always go out of there way to help with any concerns I have. I would like to see another Van in this location the demand is high for the van because it is very convenient with the door on the side and getting in and out, unless you offer a box truck with ramps.

Kathy L. 
Évaluation :
5

Very friendly crew,I was very impressed how attentive they are.

RANDY H. 
Évaluation :
5

Great new Owners. So helpful and friendly. I'll be telling a friend. Thanks Mr.Lea

THOMAS L. 
Évaluation :
5

need another Van

Kathy L. 
Évaluation :
5

The staff was beyond helpful and friendly! Merci les gars!

ERIN D. 
Évaluation :
5

Get another van one is not enough

Kathy L. 
Évaluation :
5

I had a great experience at D&B. Unfortunately, UHaul charged me a ridiculous fuel fee because I forgot about the text to verify the vehicle on pickup. I honestly thought there was nothing else I needed to do since I picked it up in person and dropped it off with an employee. Literally drove 10 miles and had the vehicle for only a few hours but UHaul charged me over 70 $fuel fee. The fantastic manager at D&B came in on his time off to try to fix it but couldn't get through to UHaul. Again, great customer service at D&B but UHaul really left a very very sour taste in my mouth. Truly feel like I got scammed.

JACOB M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia H. 
Évaluation :
5

D&B self-storage is great, always available, and makes sure you leave happy.

PAUL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa F. 
Évaluation :
5

I had an issue at check in that they assisted me in taking care of quickly and with kindness! I highly recommend! The gentleman at the front counter was excellent.

KAYDEE L. 
Évaluation :
5

Amazing customer service! Even gave me a ride back to my boat! Highly recommend this location!

ANNE C. 
Évaluation :
5

Nice people. Great experience

CAROL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTIAN L. 
Évaluation :
5

Very friendly and helpful. Nice place and people to deal with.

Dennis H. 
Évaluation :
5

I appreciate the availability and ease of the pick up and drop off process, thank you!

PATRICIA C. 
Évaluation :
5

I had no issues. Great customer service very helpful and polite.. I will definitely use them again.

Jaisy S. 
Évaluation :
5

The pick up experience was smooth and easy.

MARIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT V. 
Évaluation :
5

Chris was a delight in helping me, very personable as well as caring and accommodating. He made my day and even helped me during the scheduled lunch period rather than having me wait. Excellent representation and professionalism!

PATRICIA C. 
Évaluation :
3

It's the only location in Crescent City CA but they did take care of our needs by receiving the 26 ft truck we had used for our move

ALAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maquoo A. 
Évaluation :
3

More professional management of the business.

James B. 
Évaluation :
5

Very very helpful

ADAM K. 
Évaluation :
3

The people@the rental location were apparently unable to print out a hard copy of itemized statement of costs. They said it would be in an email to me. However the email is impossible to read, what the charges were for, as what I was charged seemed extremely high. I'm able to check any charges that were made on the receipt.

BARBRA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vishwajeet D. 
Évaluation :
5

I have used the Crescent City, CA U Haul many times and they have always gone beyond my expectations to give me great service. They are always friendly and efficient, and get me on the road in no time.

JOHN R. 
Évaluation :
3

The pick up was fine the website was subpar and I was on hold on the helpline the first time for 30 minutes

BROCK M. 
Évaluation :
5

these folks solved a huge problem for me. Kudos to them. U-haul and this company in particular went out of their way to make this work for me. thanks

Kerry A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catherine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christina C. 
Évaluation :
5

nothing needs to be improved every thing was great

KATHY L. 
Évaluation :
5

Kelly and staff were extremely professional, friendly and knowledgeable, I would recommend them to anybody who asks.

FREDRICK CHRISTE N. 
Évaluation :
5

Excellent customers service with an award-winning smile!

ADELL W. 
Évaluation :
5

Very Friendly....

Kasey D. 
Évaluation :
5

Aucun

RICHARD R. 
Évaluation :
5

Your employees at the Crescent city location are top notch. Always friendly and helpful. I would (and do) recommend them to friends.

JANAE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK D. 
Évaluation :
4

Kelly & Marguerite did an excellent job Yet were extremely busy & I had to be patient as they attended to their many duties I may suggest a raise &/or a bit more staff support...Unfortunately most of my stuff in storage unit was ruined due to the Rodent infestation in your facility ...I had to take almost everything to the Dump & even local charities wud not accept I now know that plastic locking tote bins R only way to protect my precious belongings ...

ERIN B. 
Évaluation :
5

My experience with U-Haul of Crescent City has been excellent. Je les recommande fortement. 

JOHN R. 
Évaluation :
1

I was quoted 171,00 $ for the trailer I rented. I had to pay a 400 $security deposit. They rented the trailer out from underneath my reservation causing me to travel 150 mile round trip to get a different one. We returned it in time to the drop off location and had to call them for a refund of the security deposit. They only refunded me 50,00 $. They ripped me off, they owe me another 200 $.

randy J. 
Évaluation :
5

Entirely pleasant, nice staff

patricia V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aadam T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jessica W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL L. 
Évaluation :
5

Crescent city was fantastic and felt so bad that I had such a horrific and dangerous move due to the lack of care in Corona.

Samantha B. 
Évaluation :
1

I filled a complaint see reference # 303160

GERALD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILO L. 
Évaluation :
5

Excellent service

MITCHELL J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rich H. 
Évaluation :
5

Everything went as perfect as can be. Margarita, Kelly, and Rick are all awesome!

Nikole S. 
Évaluation :
5

Awesome service and equipment. Easy booking, pickup and drop off. Thanks for the service.

TIMOTHY B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Beverly C. 
Évaluation :
3

Improve the communication skills of the man working out side. We indicated we are hearing impaired and he gave poor instructions when attaching the trailer to our truck. Even our son with great hearing couldn't understand him.

LORI B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harmon L. 
Évaluation :
1

They charged us for something we did Not buy and charged us for more gas when we have it to them with the same amount as we left with! That over 95 $for ripping someone off when they are moving and need every cent!! Do not go there!! They will rip you off and make double sure that you check out your receipts!! We always thought you had was great until this experience!!

LESA Y. 
Évaluation :
3

The uhAul leaked. Complete bad experience. It smelled of marijuana .

SHAWNENE K. 
Évaluation :
5

very friendly people

Charles K. 
Évaluation :
5

Great staff. Thank you all so much for your assistance.

ROBERT W. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

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