Customer Reviews for D&D Plaza
(Concessionnaire U-Haul dans le voisinage)

103 évaluations

1145 Gulfway Dr   Port Arthur, TX 77640

(409) 293-4506

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(409) 293-4506

1145 Gulfway Dr
Port Arthur, TX 77640

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

He was very patient and gave me the time I needed to make to my appointment with them. I was running late and he gave me that extra time which I appreciate it. Thank you very much!

RONALD B. 
Évaluation :
1

We attempted to extend the vehicle and were threatened to bring the vehicle back or it would be reported as stolen when we had no issue paying for the extension. Using the words stolen or theft with a paying customer is completely disrespectful and the use of that language really made for a horrible customer experience.

Ken Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK T. 
Évaluation :
3

There was roaches !! Infested with them , sprayed raid before we loaded everything and after we unload everything. Very unhappy because they could've gotten into my things and then infest my house . Should do a deep cleaning before letting another person use it . Not cool at all . I have videos

Frank W. 
Évaluation :
4

Keep up the good work

Wilson G. 
Évaluation :
1

No one was there even though it was 11am on a Monday.

MELINDA B. 
Évaluation :
5

Excellent service à la clientèle

Joyce G. 
Évaluation :
4

Ensure equipment is clean ready for next customer. Better tutorial for after hours pickup and drop-off for people who are less tech savvy. family business.

Moses J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARWIN M. 
Évaluation :
1

Way way way too expensive

Garrett H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kellie W. 
Évaluation :
5

Outstanding service and support. Highly grateful

Dennis J. 
Évaluation :
5

Mr Darwin Moore was a great person doing my business with, had very great knowledge of the U he

LAWRENCE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUHAMMAD R. 
Évaluation :
5

This location sets the example for professional customer experience. They were detailed with instructions and services exceeded expectations. This location with the highest degree that I can give rates higher than any location I have ever used in the past!...

PATTIE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EARNEST S. 
Évaluation :
5

Great service

DARWIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHARINE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CONNIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EARNEST S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory H. 
Évaluation :
5

Windshield was so dirty I couldn't see out of it. Manager and everything went great. Not this locations fault it's ALL on Uhaul, but 3 days, 98 miles & $50 fuel.....total being $368... I won't rent from Uhaul ever again

Michael W. 
Évaluation :
5

Great service!!

Hector M. 
Évaluation :
5

The owner went out of his way to help us move! Merci.

MYRNA R. 
Évaluation :
1

owner was rude, cancelled my reservation and I wasn't notified until I arrived to pick up my uhaul. U haul was dirty and there was smoked weed on the floor of the driver side.

MARY TAYLOR MONE O. 
Évaluation :
5

Everything was great

DORAL K. 
Évaluation :
5

Just be real

SEIGLE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLAN A. 
Évaluation :
5

This was an amazing experience. Needed to swap out a trailer on the way out of Houston on a Sunday. No uhauls were answering but They answered when closed and came in to help me in an emergency situation. Two thumbs up!!

DANIEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Excellent service à la clientèle.

FARRONN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY B. 
Évaluation :
3

Overall my experience was horrible. The sales rep was very friendly and came off helpful. Once I made it back to my house in Beaumont from Port Arthur I realized the dolly wasn't in the trailer. When I called the U-Haul place back the rep told me to go to U-Haul on Milam in Beaumont because it was closest to me. Upon arriving there were U-haul trailers any and EVERYWHERE LITERALLY. I stood in line for about 15 minutes before one of the 4 customers(on the phone) in front of me said that he had been in line for THIRTY MINUTES. I asked the employee as he was walking outside with a LINE OF CUSTOMERS if he was the only one working and he looked me dead in the eyes and said yes. About 10 minutes later another employee pops out of the back. At this point I am PISSED. Don't lie to me!!! There is a line of customers and you don't call for help and NO ONE comes out to help. At this point, the line is literally out the door, AND ITS RAINING. I called the rep who I got the U-Haul from to let him know that I didn't have time to wait can I go somewhere else because the line is too long. He told me that he didn't know anywhere else I could go and he understood because he'd just left from there. We hung up. LONG story short. I WAITED IN LINE FOR OVER AN HOUR WITH 2 U-HAUL EMPLOYEES WHO DIDNT HAVE A CARE IN THE WORLD, THEY WALKED BACK AND FORTH OUTSIDE WITH NUMEROUS CUSTOMERS IN LINE, THE GUY I DEALT WITH WAS NOT FRIENDLY AND DIDN'T TRY TO GO OUT OF HIS WAY TO GO ABOVE AND BEYOND AND I DIDN'T GET MY DAMN DOLLY BECAUSE THEY DIDN'T HAVE ANY OF EITHER KIND. THAT'S SOME BS WHEN YOU'RE MOVING UPSTAIRS WITH A SECTIONAL, DEEP FREEZER, A HEAVY-DUTY KING AND A QUEEN SIZE BED, A GLASS DINING ROOM TABLE, ETC. IN THE RAIN WITH NO DOLLY!!!! I WILL NEVER AGAIN AND I WILL NOT RECOMMEND EITHER PLACE.

Geraldlyn E. 
Évaluation :
5

This location went above and beyond to make sure I was taken care of. It doesn't get much better than that. No improvement needed. If it isn't broke, don't fix it.

Fatima M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Very pleased with experience

TERRY A. 
Évaluation :
3

Clean the inside of the vehicle. Disinfect the inside of the vehicle. There were leaves in back and receipts under the passenger seat.

TONIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN T. 
Évaluation :
4

The location was fine except that it was about 20 miles away from Beaumont where I had reserved a truck for pick up over 2 weeks earlier. Terribly inconvenient!! But the gentleman running the place was very nice.

LOUIS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun D. 
Évaluation :
5

Keeping dollies in stock is helpful

Amy M. 
Évaluation :
5

U-haul is a very necessary service. Please be there

JOSHUA T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SAMUEL M. 
Évaluation :
1

My experience was horrible! I was charged for a dolly and furniture padding which wasn't even on my U-Haul. Then I waited at my location for over 2 hours for my truck due to an error on U-Haul.

Tarah W. 
Évaluation :
5

The gentleman at this location was upbeat, friendly, and EXTREMELY fair! Highly recommend this location (D&D Plaza) - officially my location of choice - Very fast/smooth pick up and drop off experience!

Santina N. 
Évaluation :
5

Great experience I would recommend this dealership to anyone

DARWIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANETTA W. 
Évaluation :
5

The staff had my truck ready and were very professional and courteous. I was ready to go in 10 minutes. I would definitely recommend this location to others.

JODY B. 
Évaluation :
5

Great customer service! Only one recommendation though, the office needs to be re-decorated with Dallas Cowboys memorabilia not Pittsburgh Steelers and definitely not the Philadelphia Eagles. Lol. All kidding aside, these guys run a great business. I will use them again and highly recommend them to others. Keep up the good work!

IVAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANETTA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON C. 
Évaluation :
5

Needs no improvement.

Clarence C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billie S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kadysha O. 
Évaluation :
5

Awesome transaction. Location management went above and beyond to facilitate a request. Would definitely do business there again. Thank you Darwin.

Matthew S. 
Évaluation :
3

Put all equipment that was paid in rental contract in the truck. Paid for a dolly and get to the house no dolly in truck, manager was in office when I return the truck to adjust the bill

Jason C. 
Évaluation :
1

Clear understanding of rates and cost, better attitudes with customers.

Lenette W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL GENE JR U. 
Évaluation :
5

It was not this locations fault but uhaul scheduling is terrible. I had to make several phone calls and go to multiple locations before finally getting a truck.

STEPHEN W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

GLORIA B. 
Évaluation :
5

Good friendly service

CARL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Emma M. 
Évaluation :
1

Rude and very unprofessional i won't recommend to anyone this place

ALEJANDRO P. 
Évaluation :
3

Be aware of your personal information at this location and make sure that your information remain private and safe.

Rosalind Q. 
Évaluation :
5

Excellent experience. Great customer service, fast pick-up procedure

James K. 
Évaluation :
4

The only complaint I had was the truck wasn't parked where it said and I didn't get either of the dollies or furniture pads I ordered.

Tammy J. 
Évaluation :
5

The Transaction went Very Smoothly & Fast.

Darlene W. 
Évaluation :
5

Nothing to improve, everything was great. Customer service was beyond my expectations! I won't waste my time going anywhere else.

Antoinette M. 
Évaluation :
5

Everything was great! The service was professional and friendly. I was in and out in a matter of minutes.

Antoinette M. 
Évaluation :
5

Customers Service was great

Jacqueline F. 
Évaluation :
5

Service was awesome!

yasmin L. 
Évaluation :
5

Bien

Damian L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

debra A. 
Évaluation :
5

I had the most outstanding customer experience possible... The owner and staff of this small hometown office absolutely went over and above for me with my move... They called me personally the day before and made sure i had everything i needed and even offered to come out and meet me after hours to help me set up the trailer and the car... After hours couldn't believe it .. Again the best customer service i have received in 10 years,hands down 10 out of 10..

Peter D. 
Évaluation :
5

Great experience! Professional, fast and very knowledgeable of the business. Also in a great location for the community. We will recommend everyone here for their moving needs.

Deidra Y. 
Évaluation :
3

The engine sounded like it was skipping gears but other than that service was good

Marlon L. 
Évaluation :
5

Nothing everything was grade A service.

Gary C. 
Évaluation :
4

The pickup location I selected was changed by Uhaul which cost me about 20 miles and 30 min. I past the original location and one other Uhaul location on my way to the new location and both had multiple trailers like the one I was renting on their lots. If the location does not have the item being rented the reservation should be denied and the customer should be able to pick a convenient location to get the item.

Clement S. 
Évaluation :
5

They were very courteous and professional.

Greg Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan M. 
Évaluation :
3

I was supposed to be charged less with my reservation. Last minute they sent me to this place but no dolly which i reserved. Then i went 2.miles over so was to be charged 3.27. Was charged twice.

Chad H. 
Évaluation :
5

The owner was rap cool & professional..

Rahsaan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ShaRhonda T. 
Évaluation :
1

The trailer was not hooked up correctly. I trusted the uhaul representative knew more than i did about hooking a trailer. As i was driving down the freeway the trailer came unhooked and skidded from right to left. Thankful i was about to control the vehicle. All glass items in the uhaul trailer were shattered! Besides being incredibly upset at the whole experience, I am having to buy all new dishes, lamps, pictures for my sons apartment. Just thankful he still has a mother and the truck did not flip.

Rachael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim W. 
Évaluation :
5

The manager was very professional and ensured I understood the agreement and the price. He addressed me by name and truly made me feel as if my business was appreciated.

Esterine J. 
Évaluation :
5

Personnel were friendly and efficient.The owner/manager is a Steelers fan, so that might be a problem for some. To improve the experience, suggest putting up a life size pic of Roger Staubach in the office.

STEPHEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aleshia S. 
Évaluation :
5

Every thing was professional .

Jacqueline F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick T. 
Évaluation :
2

Truck was not the one I said I was to receive when I completed on the uhaul website, was a smaller truck than wanted for move. Your customer service at numerous locations is very unprofessional not about the customer at all.At the location on Nederland Avenue in texas the person would answer the phone and put me on hold and never pick up again,stayed on hold 15 minutes first time.Tried three more times same result,always had good experiences with uhaul Very dissatisfied will try other alternatives next time

Sally A. 
Non les évaluations ont été soumises pour cet établissement.

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