Le client n'a pas laissé de commentaire.
Joel M
Customer Reviews for Furniture Brat
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Service was good, but this rental was far far too expensive for what it is. I won’t be using U-Haul again.
Caleb RAll uhaul locations should follow this stores example of customer service and pleasant experience Thank you
Thomas PSuper friendly and very helpful. Je la recommande fortement.
Richard SNothing. Just keep up the excellent work And the great customer service that you give to us thank you.
Annette SLocation was fantastic, very friendly and accommodating. Mark went above and beyond as I was having some hitch problems, he was patient and stayed after hours to ensure my rental was available for me. I will go to this location from rentals going forward. This was the best experience I have had when renting from Uhaul.
Jeff WFriendly, super helpful staff and incredibly professional. Would 100 % recommend to anyone needing U-Haul services
nick pVery friendly staff.
Heather HYes, this store manager was quite proficient with everything, but my opinion of UHaul as a company is quite poor. First, I had reserved a truck and trailer on Gilbert rd in Gilbert and then was sent 9 miles away to this other location for the truck...only. For the trailer I sent 12 miles to another location in Mesa, which took an hour to get because the business proprietor had not been properly trained yet. In my destination of LA, I had to take the trailer all the way to Crenshaw in LA--quite a drive in LA. I also find that the closest Uhaul self storage in 7 miles away, so I just got another storage place--with an offer of first month free anyway. upon returning the truck in Santa Monica, I am told that I gone 39 miles over my allotted amount, for a charge of $39 plus tax. I question your odometer over this. I did visit my Aunt in Indio, 3 miles off freeway and 3 back totaling 6. Then there was the trip 12 miles to Crenshaw and 12 back for 24. Then 6 or so more in Santa Monica for storage and truck return. This comes to 36 give or take. Upon renting I was told I would get 60 extra miles over my 407 estimated distance of my journey. This indicates that the truck's odometer to be off by more than 60 miles over my roughly 443 miles of driving, an error of 13,54 %. This is not okay! A partial refund is warranted.
Kendall NExcellent customer service and would definitely support this business again.
Ashley MExcellent service à la clientèle. Very efficient checking in & out. Truck was in great condition.
Brandy APhenomenal rental experience, would repeat!
Haseen Athere was a slight problem with the transmission shifting from time to time.. did make them aware when I returned over all everyone was great. personable and professional on both sides of the trip thank you, best, Kenny Star
Kenny SThe facility where I picked up the truck was nice place. The place where I was supposed to pick up the truck was a much larger facility and had truck but was told they didn't had to drive further to pick up the truck
Daniel DHighly professional and efficient location.
Brian CEverything was great with the truck. There were issues with pickup location changes but Uhaul made it right.
Russ JThe best team, friendly Josh and copper great customer service skills. Always recommend
Luis CLow cost rental for 1st time customer, or emergency rental, $
lori rOwner put wrong drop off time for trailer. Put 5am instead of 5pm. I reserved for 24 hours.
greg wGreat service all around!
Scott SDo not charge for gas when customer has already filled gas up to where it was when rental was provided.
Trinity LCustomer service was top notch, staff was very friendly and accommodating. Will definitely use Furniture Brat for any future U-Haul needs.
Ted MEasy reservation process, pick-up was great. Moving is hell, but U-haul helped us get it all done. Merci.
Sheila NNot a thing! Good people!! Personable and efficient!! Best U-Haul location I've ever been to!!
Ward SFriendly and prompt service. Thank you. The only suggestion I'd say is to have the inside of the back of the truck cleaned of debris before customer pickup. However, the accommodating staff took care of it immediately.
KARL SThis location was a better fit than my original drop off location. They handled my very well and I was on my way in 10 minutes.
JOHN CExcellent customer service!
Hugo AThis location has somehow set my account on an alert so I can no longer rent, but for no reason????
Alex MSuper helpful and easy to work with.
Marilyn JSaid I was good to go and then I see a $25 Cleaning fee?
Rossin ARenting from Furniture Brat is a top-notch experience every time. They are fast, friendly and awesome to work with. I will only rent from this location because they are that good!
Chad TThis place is awesome. Best U-haul location that I have worked with the last 20 years I have been renting from U-haul. You should use this model of customer service as a model for all locations.
Brian CLove the service at Furniture Brat!!
Linda LQuick, efficient and helpful service.
Kenneth TAll went well. Thank you.
Ann BVery professional, friendly staff. Would recommend this business for Uhaul needs...and the Furniture Brat is such a must to visit.
Carol cNo improvement needed service was excellent!
BRENDA CAlready recommended it to a few close and convenient, and the support and help was top-notch. Nice to see Customer Service is still around! Merci.
Vena HTerrible service. The agent didn't answer the phone. I was charged double for no reason. I requested a review, it's been a week still no response.
Ali AVery clean facility. Very professional, friendly staff. Will continue to only rent from this business for all my Uhaul needs.
Timothy KThe online reservation was easy to enter. The subsequent pickup of the truck was quick and efficient, as was the return. The two men who helped us at the Furniture Brat location were friendly and helpful. Merci.
Joyce DThe uhaul mobile app was a little buggy but I managed to get through it. I wasn't sure if it worked correctly when I dropped off the truck
Bradley SI have rented from this establishment before and will do so again. Very professional and friendly.
Brian LFriendly and professional and very easy to work with.
David RMark was perfect.
Martin SWindshield was quite dirty.
Kyle HSuper helpful
Taylor FEveryone was friendly, respectful and accommodating. Definitely recommending to all my friends for their outstanding customer service.
Jenny BConner was great to work with, thanks!
Robert RExcellent. These guys are the best!!!
Roxanne LGreat location, friendly staff
Pushpa KGreat location! Easy truck pickup and drop off!
Teresa KThis location went above and beyond
Michael DMark has excellent customer service skills and he treats you like family. I will rent from this location again if I ever need to in the future!
Shalonda HMark was amazing and so helpful!!!
Taylor B