Évaluations des clients D&J Detzels Garage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de D&J Detzels Garage

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Fred M. le

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Do something.

scott M. le

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Le client n'a pas laissé de commentaire.

Cheri W. le

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Le client n'a pas laissé de commentaire.

Greg S. le

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Le client n'a pas laissé de commentaire.

THOMAS R. le

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Le client n'a pas laissé de commentaire.

pennie M. le

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Le client n'a pas laissé de commentaire.

Richard Y. le

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Le client n'a pas laissé de commentaire.

Nura O. le

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Le client n'a pas laissé de commentaire.

Adam K. le

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Le client n'a pas laissé de commentaire.

benajmin S. le

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Mileage was incorrect on the rental. Customer service was no help. When I turned the rental in I spoke with the owner of the shop. He stated it would be fine. I just now got billed $160 for the incorrect mileage. Very upset over this. Will never use Uhaul again

DARREN A. le

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Took only minutes to drop off and be on my way.

Lameya H. le

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Le client n'a pas laissé de commentaire.

MARK R. le

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After driving 300 miles and having just crossed the Ohio River bridge on I-71 South in Northern KY the hitch of the trailer popped up and damn near killed the three of us and several others nearby. But for the Grace of God and my nephew's skill we managed to cross four lanes of traffic and stop on the right hand side of the road. Upon inspection the trailer hitch broke the plastic bumper and severely twisted the frame of my truck and tore off the electrical connection. The whipping trailer severely twisted tongue and tore off the brake reservoir essentially destroying the brakes which makes my nephew's action all the more remarkable. After reattaching the trailer and speaking to Roadside Assistance we located a U-Haul Dealership 12 miles away on Dixie Hwy in Northern KY with 20 minutes before closing. Roadside Assistance was totally worthless while being rude and crude to the woman at the dealership. Who eventually contacted someone who approved the switch of the 6 x 12 trailer with a 15 foot box truck. That dealership and particularly that lady are gems and I would recommend them in a heartbeat. We were able to complete our trip on time to TN and continue to Daytona Beach Fl. .

WILLIAM F. le

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The driver license photo thing did not work on my phone. No one showed me how to hook up the trailer. I did it myself.

Nameer A. le

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the best ????

CRAIG F. le

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Le client n'a pas laissé de commentaire.

Dennis B. le

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Le client n'a pas laissé de commentaire.

Mark M. le

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Le client n'a pas laissé de commentaire.

Richie A. le

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Great customer service.

patrick L. le

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Le client n'a pas laissé de commentaire.

Richard F. le

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Le client n'a pas laissé de commentaire.

scott S. le

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Le client n'a pas laissé de commentaire.

John B. le

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Le client n'a pas laissé de commentaire.

Reza H. le

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I am so disappointed with D&J Detzels Garage. I reserved a uhual by calling the uhual at Westlake, OH. However, when I went to D&J Detzels Garage, there was a sign "Go for Fishing" and I had no idea how I should pick up the key. I called customer service of uhaul but the customer service was too poor!

peter D. le

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Very nice service!

myranda B. le

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Both times I have used this service I have had to drive 30 mins out of my way to receive my truck instead of getting it from the requested pick up location. There should be someone or someway to get the truck people request at the location they request it at. It is not our fault that the system doesn’t tell you until the day before if they have a truck available. Overall, I will probably not use this company again.

Richard M. le

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Things seemed a bit haphazard, but overall it was fine.

Sarah T. le

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Le client n'a pas laissé de commentaire.

Sean R. le

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Le client n'a pas laissé de commentaire.

Greg S. le

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Le client n'a pas laissé de commentaire.

Hanh P. le

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Le client n'a pas laissé de commentaire.

Bassam S. le

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Dave was a great rep and was very informative. Thanks

Keith M. le

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Le client n'a pas laissé de commentaire.

Amie R. le

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Le client n'a pas laissé de commentaire.

Laurence T. le

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Dave was super - professional, friendly and quick..

Eric B. le

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N/A

Simon D. le

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It was fine if you need an unmanned location. Worked for us.

Jayson H. le

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Le client n'a pas laissé de commentaire.

Dale P. le

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Easy pickup and drop off. Very friendly.

Kevin K. le

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Le client n'a pas laissé de commentaire.

Jane P. le

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No one was working that day and the mobile phone app wasn’t working. Had the app worked right away it would have been great.

ALLEN L. le

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Le client n'a pas laissé de commentaire.

Terry S. le

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Le client n'a pas laissé de commentaire.

Anthony K. le

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Le client n'a pas laissé de commentaire.

Thomas S. le

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Hook up the trailer. It was raining and cold and someone did not come out to hook up until after I had it hooked up. I will never rent from this place again

Barbara B. le

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I didn’t realize until I got there that it was all done online. But it worked fine. Love it!!

Russell W. le

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Le client n'a pas laissé de commentaire.

JT D. le

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this location was assume. great fast service. not like 6000 Clark Miss Gilda Cruse was RUDE unhelpful and darn right MEAN I almost went to Rider or another service but went online found D&Z and had a wonderful experience have some one call me about first part of my experience 216 956 5243 JT Diamond

Tyler C. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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~The trailer leaked and ruined many items inside of it. ~The trailer ball hitch attachment, it was loose. I couldn't tighten the nut anymore and it was still slightly loose. So when I hit bumps or accelerated or slowed down, the hitch would make noise. It would make my car shake due to it. It was really unsafe. ~The place I returned it to, no one was there. It was the same place I rented from. So they could've told me they would be closed for a week, but nope. They didn't. So i just had to drop off the trailer with no one around. And I couldn't address the concerns I have/had. So I left a voicemail letting them know the problems and that I had dropped off the trailer. I have not heard back from them. But they are going to be gone till the end of the week, so. ~I tried getting a hold of someone directly at U-Haul and I was put on hold for almost 30 minutes so I hung up. I wanted to let them know my concerns on the trailer and maybe switch it for another but I never got a hold of someone.

Dale S. le

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Le client n'a pas laissé de commentaire.

Mijiza M. le

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I picked up when the place was closed so I had to do an online pickup. The process was very tedious and difficult. The uhaul was not parked where the picture showed. Thankfully I could I.d it by the serial number. Then I am standing outside the truck (in the cold) waiting for a verification process of me that could have been done when it was booked. It then asks for a second for of verification ex. Passport. Who walks around with that? Thankfully it was one I could put in my place of employment and the phone number. But again it could have been asked for at booking. Then it's giving me all these tips of things to do inside the cab when I can't even get in yet. Then when it finishes this it tells me that the keys are in the lock box 1 in one spot but lower on the page it tells me that it's in box 2, remind you that it's cold outside. So I get the truck and go. When returning it I park it back in its spot. It wants a picture of the odometer and the gas which is understandable, the inside of the cab, ok but then it wants the inside of the back of the truck. So I have to pull it back out open it up to take a picture to put it back. So long story short maybe you should outline these steps so the person knows what they will need to be prepared for.

ROBERT M. le

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Le client n'a pas laissé de commentaire.

Gerald S. le

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Le client n'a pas laissé de commentaire.

Erik H. le

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Nothing. Great job.

Anthony Y. le

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I dropped of in the evening after hours as this was the location on my contract. I was told to call customer service when I arrive. I did call, they had me dropping off at a different location, it took me 3 phone calls to get someone to help me out. Not real happy about wasting 35 minutes of my life trying to drop off a truck. I received an email from the drop off location indicating they charged me $20 for fuel which is robbery - the truck was dropped off with the same gas level as when I received it. According to the $4.00 per gallon charge that is 5 gallons of gas or if they did put in $20 worth of gas that would have been 10 gallons @ $2.00 per gallon which is the current rate in Avon. Either way 5 gallons would barley make the needle move and 10 gallons would move it too much according to the records. It is a bull sh_t added on charge. I put in over 20 gallons of fuel and I know how much the gauge moves because I was watching it. Oh well there are other rental companies.

jack H. le

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Le client n'a pas laissé de commentaire.

Thomas C. le

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Le client n'a pas laissé de commentaire.

Tom R. le

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Le client n'a pas laissé de commentaire.

Thomas K. le

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Can't think of anything

jeff B. le

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Not a thing- seamless perfection

Gerald S. le

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Le client n'a pas laissé de commentaire.

THOMAS R. le

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I’m very happy.

Martin V. le

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Le client n'a pas laissé de commentaire.

Paul H. le

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I wish U-Haul would obtain more pickup trucks and rent them at all locations. I’ve rented 5 U-Haul trucks over the last 16 months and have had a good experience each time. Thanks U-Haul!

TERRI V. le

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Le client n'a pas laissé de commentaire.

Thomas C. le

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Everything worked well. TVC

David S. le

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Le client n'a pas laissé de commentaire.

Michael R. le

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Le client n'a pas laissé de commentaire.

Sam E. le

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The key drop box was a bit confusing. I wasn't convinced I needed to put the key in the opening at the top. A sign with a picture of keys entering that part would go pretty far for those of us who have not seen that type of box.

Jeffry B. le

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Le client n'a pas laissé de commentaire.

Thomas B. le

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The 26' long truck that i rented to drive over 800 miles to Alabama was older than Methusalah. It was poorly maintained, dirty, and barely operational. The air conditioning did not work.

Mark P. le

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No weekend hours made me keep the trailer two days longer than I needed it.

susan P. le

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Le client n'a pas laissé de commentaire.

Sean C. le

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Le client n'a pas laissé de commentaire.

Christian N. le

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Le client n'a pas laissé de commentaire.

Bonnie S. le

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Can’t think of anything that would have made my experience even better since I was very pleased with the service and equipment. Dave went above and beyond to make sure my rental was convenient.

Jason L. le

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Le client n'a pas laissé de commentaire.

Jason P. le

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Owner was friendly and helpful. The truck I rented had a infestation of cockroaches in the cab. When I called uhaul to tell them of issue they were not concerned and said the owner of the location where I rented the truck would call me Monday. I rented the truck on Saturday morning at 8am. They never offered me another truck never offered a full refund let alone a partial refund. I did not see any roaches in the back of the truck just the cab so that was a plus. I did receive a call from the owner of the location where i rented the truck he tried to tell me that there was no way there were cockroaches in the truck cab tried telling me they were stink bugs. I told him to go look on the floor there were dead ones I killed all day on the floor of the cab. No mention of a refund not even a partial one. Very disappointed in the cleanliness of the truck and the reaction to roaches being in the truck.

Laura B. le

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Le client n'a pas laissé de commentaire.

Mark W. le

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Le client n'a pas laissé de commentaire.

Jennifer C. le

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Le client n'a pas laissé de commentaire.

LADYS S. le

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Le client n'a pas laissé de commentaire.

Doug S. le

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Le client n'a pas laissé de commentaire.

Jay S. le

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Le client n'a pas laissé de commentaire.

JOHN S. le

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Le client n'a pas laissé de commentaire.

Chadi E. le

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The truck was in bad shape, it’s had functional flaws. We used to move from Ohio to Texas. The truck lacked power, barely reaching 55miles/hr. At the drop location that exhaust system is disconnected and need to be serviced. This should been checked and fixed at the pickup location for customer who will be driving for 1200 miles.

ED A. le

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Great job by Dave getting the trailer hooked up and on my way. Very courteous and helpful.

mary L. le

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Le client n'a pas laissé de commentaire.

WILLIAM B. le

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Le client n'a pas laissé de commentaire.

Michael A. le

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When I dropped the truck off, I was charged for two trips. There was no one there to explain it so I asked uhaul to contact me to go over it and never heard from them.

Kevin S. le

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Dave Detzel made everything smooth and easy. The move was no problem at all.

Raphael M. le

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Le client n'a pas laissé de commentaire.

Taylor F. le

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Le client n'a pas laissé de commentaire.

BETH C. le

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Le client n'a pas laissé de commentaire.

Rachel G. le

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great to deal with

Ricardo B. le

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Le client n'a pas laissé de commentaire.

Jeff G. le

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Le client n'a pas laissé de commentaire.

Dean I. le

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I called just before arriving and the owner gave me instructions on exactly where to park and how to find the location. He met me outside and backed up the trailer.

Daniel M. le

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Le client n'a pas laissé de commentaire.