Customer Reviews for D&L Distribution & Logistic Services Inc
(U-Haul Neighborhood Dealer)

37 évaluations

219 Connie Crescent Unit 10   Concord, ON L4K1L4
(Connie Cres An N Rivermede Rd Next to Angelina’s Place Restaurant)

(289) 459-2141

Heures

  • Mon–Fri
    De 10 h am à 5 h pm
  • Sat–Sun
    Fermé
Heures d'ouverture spéciales
  • 12/3/2022 - 1/31/2023: Fermé

Services dans cet établissement :

Pour nous contacter

(289) 459-2141

219 Connie Crescent Unit 10
Concord, ON L4K1L4
(Connie Cres An N Rivermede Rd Next to Angelina’s Place Restaurant)

Services dans cet établissement :

Heures

  • Mon–Fri
    De 10 h am à 5 h pm
  • Sat–Sun
    Fermé
Heures d'ouverture spéciales
  • 12/3/2022 - 1/31/2023: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cristian M. 
Évaluation :
5

The service in this location is great. My keys were locked in the car for no real reason, should not happen.

GIORAANDREAS M. 
Évaluation :
1

The uhaul app is a total disaster. It doesn't work properly and wasted about 90 minutes of my time for check in. I was forced to use browser on my phone to be able to check in and that was with the help of the representative after waiting 30 minutes for them tk pick up the phone. Anyways, I believe the uhaul app should be taken a closer look. This happened to me previously. The browser also didn't work till the rep said to type uhaul.com/share This was not advertised anywhere. Overall I will not get any uhail if it wasn't in person.

pouria S. 
Évaluation :
1

The process for getting the key took over an hour and a half. Due to the technical issues with logging in. Mt account would not verify and I needed technical support. The wait to get someone on the phone was an hour and then half an hour to fix it. Lost a great deal of time that effected the reason for the rental with the elevator I had booked for the delivery address.

Susan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARONNATHANAEL W. 
Évaluation :
5

Confirm as soon as possible after booking

Oliver H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor I. 
Évaluation :
1

I wouldn't go back to this location. Overcharged for gas even after I refilled to the previous level. The receptionist was not professional. She wasn't even wearing a mask.

MINH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
1

I mentioned to the agent that there was less fuel in the truck that was stated in the contract. She didn't really care and told me to do everything online. The fuel level was supposed to be 3/4 full. The fuel gauge doesn't move according to what you fill up. This is how in the end i returned the truck with a lot more fuel than when i received it. how exactly can we work with such a plan? very bad system, one that will force me to look to other companies the next time i need a truck.

Laurent A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GIORAANDREAS M. 
Évaluation :
1

As per usual, U-Haul has lived up to its scamming name. This is the second time in a week I've been swindled by U-Haul. The worst is this location. Not only did I return the truck way ahead of time, I actually OVER FILLED the gas. But lo and behold I was charged for bringing g the car below their so called quarter tank. The truck was almost half tank full. But of course what do you expect from U-Haul. I'm going to leave a review and take it up with the better business bureau. This scamming HAS to stop!!

JEFFREY G. 
Évaluation :
5

It was really great service. professional Staff and the truck was clean and in very good shape . Merci

HAQI A. 
Évaluation :
1

The dolly was missing from my van. I was still charged for it in the end even though I both called and live chatted with uhaul right away. I was told my $50 guaranteed equipment would be reimbursed and the dolly would be taken off. It wasn't. I was told I would get a call in 48 hours about my charges. I didn't. This was a horrible experience.

Soheil J. 
Évaluation :
3

Was a bit lengthy but worked well

Brian S. 
Évaluation :
4

Vehicle was reasonably clean. Not all scratches and dents were recorded. The washer fluid

DAVIDM F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PAUL S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyler O. 
Évaluation :
1

It was the worst experience in my life. I will never ever deal with Uhaul again and I will tell about my experience to every person I know. On July 24, 2021 I had to pick up my truck from D&L distribution , located in Vaughn, Ontario. Reservation was done via online. When I came to pick up my truck there was no key in the box. I tried to call to several numbers for 30 minutes. No answer. Because of this irresponsible business I could not move out from my place. Moreover, next day I called to uhaul customer service and waited for 45 minutes until agent answered the phone. I requested a refund immediately. I was told to wait until manager will call me back in 3 days.

Serguei C. 
Évaluation :
3

You can improve your website booking. The booking experience and telephone service was horrible. Here is a list of everything that went wrong: 1. Upon my initial booking for a 1 bedroom truck, when I got my confirmation email it had a cargo van booked. 2. I called in to wait almost 20 minutes just to get through to someone to correct this and confirmed the rest of the reservation details including the pickup location at Steeles and Dufferin. 3. My pickup time in the second reservation confirmation that corrected the vehicle type then had the wrong pickup time for 9pm when it should have been 9am. It was too late to call in when I realized. 4. Upon pick up, the location did not have my reservation but what able to find it was booked for another location that was close by but it was for 10am. 5. We wasted almost 1 hour trying to pickup my rental and wasted extra mileage because the location was farther from where we needed it. 6. We dropped of the vehicle around 930pm the same night and was charged and extra day. Thankfully I called and was able to rectify the extra day charge quickly directly with the location but they couldn't assist with the extra mileage and 1 hour loss. Please have someone contact me about this to discuss how this can be rectified and hopefully this can assist you with fixing issues with the booking system. If I do not hear back within the next 2 weeks I will try posting this review publicly. Gabriela Bejarano gbejarano08@gmail.com

GABRIELAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugeniu D. 
Évaluation :
5

Possibly lubricate the lock at the lock box. I struggled to open it #1. Otherwise all good.

Bruno M. 
Évaluation :
2

The guy is an asshole

ESHAGH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
5

Young guy who checked me out was very quick and professional

MARKANTHONY M. 
Évaluation :
1

Our reservation was not available at the time that was requested/agreed upon. We waited 2 additional hours to receive our truck as we had to wait for the location to open despite selecting the online check in option. This was because the location had not prepared the keys. This was incredibly frustrating and altered the trajectory of the entire day as we had elevators booked both in the building we were moving from and the building we were moving to.

MONIKA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VASYL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAND F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDONHARTLEY G. 
Évaluation :
4

Rien

Simplice T. 
Évaluation :
3

I rented the truck here. They didnt have the equipment in the truck when I got there, luckily they were still open. However they didnt close the back door properly and the door opened while I was driving and didnt notice and the dolly fell out. After calling them, they said they wouldn't charge me for it, but then did so anyways.

yehuda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
3

First, I ordered a dolly but it was not in the truck. And then the billing included an expense not only for the dolly for for a SECOND dolly, that was also not in the truck. Moreover, I was also charged for a fuel expense when I had put fuel into the tank. I am grateful that these issues were dealt with fairly quickly and that it did not get overblown.

Jesse J. 
Non les évaluations ont été soumises pour cet établissement.

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