Customer Reviews for D&M Auto Repair
(Concessionnaire U-Haul dans le voisinage)

545 évaluations

1422 Park St   Palmer, MA 01069
(We have ALL your moving equipment! right of Exit 8 off the Ma Pike/ RT 20)

(413) 289-1834

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 2h pm
  • Dim : 9h am à 12h pm
Heures d'ouverture spéciales
  • 10/24/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(413) 289-1834

1422 Park St
Palmer, MA 01069
(We have ALL your moving equipment! right of Exit 8 off the Ma Pike/ RT 20)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 2h pm
  • Dim : 9h am à 12h pm
Heures d'ouverture spéciales
  • 10/24/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Very efficient, accommodating and pleasant to work with!

Dennis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine L. 
Évaluation :
4

Not this locations fault, but uhaul called to tell me that the truck I reserved was 60 miles away, and the night before told me it wasn't available, and I could have a local truck, and drive it 120+ miles just to get to and from the location and wouldn't give gas credit. Lucky this place had a smaller truck, but even though uhaul told me I could have an extra day, they didn't give it to me. This guy was very nice and understanding, but the uhaul system is an absolute mess and I will never again use them.

Casey T. 
Évaluation :
5

Dave is awesome. I wouldn't rent from anyone else!

Yvonne G. 
Évaluation :
5

The UHaul representative was very nice and helpful. He made returning the truck easy and quick.

Deborah D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro M. 
Évaluation :
5

very friendly, helpful and accommodating

Wendy C. 
Évaluation :
2

Had a 8:39 am reservation for a 4 hr rental. Rental place could not establish internet connection to U-Haul site. I tried calling U-Haul main number and got a automated menu. I selected the issue I was having with my rental only to keep getting disconnected. The owner was finally able to establish a internet connection 1 1/2 hrs later. I was also charged 20 for insurance coverage on vehicle which I had declined on the rental agreement. I will never rent a U-Haul again and rest assured I will spread the word of nothing but aggravation and it is not even worth renting a U-Haul vehicle. U-Haul has gone way down hill from what this company used to be.

Wilson M. 
Évaluation :
3

That all locations have availability all types vehicles.

Glenn F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HUEY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Very friendly and helpful experience

scott B. 
Évaluation :
2

I was supposed to have a truck in Brighton, MA by 12 pm at the latest, but they never had a truck. It was incredibly inconvenient to have to go so far out of the way so much later to get a truck. Furthermore, my reserved parking and moving/elevator window expired long before we were able to complete the move.

Kyle D. 
Évaluation :
5

Fast friendly clean low rates buisness! Thank you so much

ASHLEY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARYLYNN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather C. 
Évaluation :
5

Dave is excellent. Very personable & knowledgeable.

Yvonne G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHAN L. 
Évaluation :
5

There's nothing to improve Dave keeps everything excellent clean and well-maintained I gave them five stars⭐️⭐️⭐️⭐️⭐️

Phillip S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas B. 
Évaluation :
5

Very accommodating personnel.

Diane A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diahann W. 
Évaluation :
2

The van was covered In dirt, dust, and what looked like animal hair. Please clean and do not charge customers a cleaning fee for van's that are received filthy.

Raissa D. 
Évaluation :
5

The gentleman who checked me out of this transaction did his very best to correct the shortcomings of the pick up location. He connected with hotline in an attempt to fix the bill to reflect what I didn't receive; the pick up location forgot to put Furniture blankets and the dolly I ordered in the truck. U-Haul Hotline was essentially useless. They recommended I call the pick up location which I had already done to no avail. The U-Haul System does not allow mistakes to be fixed during a single transaction if the pick up and drop off are not the same. Considering the fact that we didn't have the option of dropping off at the same location, it might be something to look into changing, U-Haul. I would definitely recommend this location due to its politeness and accuracy.

SARAH A. 
Évaluation :
5

U-Haul needs to improve their central rental system. There was way too much time waiting for the system to respond, watching the little wheel spinning on the screen.

EVERETT R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nathan G. 
Évaluation :
5

called for directions about 5 miles from where we were

GUY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PERRY W. 
Évaluation :
5

Very friendly gentleman who was patient with a late arrival. Excellent service.

STEPHEN C. 
Évaluation :
5

No improvement needed Old man that works there is very helpful and friendly!!

mark R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew C. 
Évaluation :
5

There is nothing he great person

CHARLES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIETTA B. 
Évaluation :
4

The older gentlemen who rented me the van was a pleasant fellow.

Kevin K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Customer service was amazing! Very very friendly staff and uhaul was very clean and many were available!

Emma R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY T. 
Évaluation :
5

Absolutely nothing. The gentleman was nice, helpful, and professional. The truck was clean. Easy transaction.

Suzanne L. 
Évaluation :
2

The truck had a thick layer of dirt and dust with hand prints in it was not cleaned out in months food stuck on door handles ect was not covid cleaned at all when I asked for it to be cleaned he lied n said it's not required. Also my keys where I side locked up and they tried to charge me 20 for service desk ....this place needs to be closed down they try to scam you

Laura F. 
Évaluation :
1

WASSUPPOSED TO PICK UP IN wESTFIELD BUT HAD TO PICK UP 25 MILES AWAY OR USE A HUGE DOUBLE AXLE TRAILER FOR MY 100 MILE TRIP. gOT CHASTIZED FOR NOT BEING IN wESTFIELD ON TIME TO PICK UP EVEN THOUGH TRAILER WAS NOT THERE. cHARGED ME 32 $FOR THE INSURANCE WHEN i DID NOT WANT IT. tHE ONLY AGENT WAS OFF THE DAY BEFORE WHEN THE TRAILER WAS ILLEGALLY DROPPED OFF THE DAY BEFORE BY THE PHONE SYSTEM. aPPARENTLY IT DOES NOT MATTER THAT i HAD TOHAUL IT TO wESTFIELD WITHOUT COMPENSATION. aFTER OVER 50 YEARS OF USING UHAUL i WILL SERIOUSLY LOOK AT OTHER RENTAL COMPANIES.

richard H. 
Évaluation :
5

Went above and beyond to ensure we had the size truck we ordered on time. Great guy and we will definitely use him again

william R. 
Évaluation :
3

Did not like that I had to drive an hour to pick up the trailer. And another hour to get back. Had a reservation in Worcester and call the afternoon before pick up date to go to Palmer.

Michael C. 
Évaluation :
4

Get your stuff together and provide what's promised.

Richard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

The guy running the shop is friendly, courteous, patient, and has great taste in music.

David H. 
Évaluation :
1

Empty tank when I picked up. I uploaded a pic for evidence but I was forced fill it up to quarter of a tank or pay 65 dollars

Mudassir S. 
Évaluation :
4

Online check I. Is a joke. Way too many steps and half of which, like face and license pictures, should be done in the pre-check in stage. No mention of a secondary phone number was asked during pre check yet I had to scramble to get one while trying to pick the truck up. Luckily the store was open so the gentleman could help. If it wasn't open I would have had to find another rental. Was charged for dollies that weren't provided. Truck was nearly empty of fuel and returned with the same level but charged for fuel. The location is fine but UHaul has shady practices with no way to refute charges. When I attempted to call when I realized the dollies were missing I was told 15-20 minute waiting time. How can I be on the phone that long while trying to move and get the truck back on time?!? Ridiculous. I will not use UHaul again for truck rental needs.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Proprietor was extremely helpful and friendly; I would highly recommend this location.

Charles P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean M. 
Évaluation :
1

Be told the actual gas level and what I need refill the uhaul to so I don't get over charged for gas when I bring it back at what I was told too.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather C. 
Évaluation :
5

Absolutely nothing. Highly recommend. Service was very professional, helpful, considerate. Very knowledgeable staff. Clean equipment. Would highly recommend Dave. Dave is a wonderful and helpful associate. Above and beyond with customer service, I have rented from him numerous times, and I would rent from him any time I need service in the future.

CHRISTA M. 
Évaluation :
5

Absolutely nothing. Highly recommend. Service was very professional, helpful, considerate. Very knowledgeable staff.

CHRISTA M. 
Évaluation :
5

Absolutely nothing. Service was above and beyond. Dave is incredible, his service is unmatchable, helpful, knowledgeable, willing to assist no matter what the situation is. Dave came in on his day off twice to assist, very responsive to phone calls, helpful. Highly recommend. 10 star rating if possible.

CHRISTA M. 
Évaluation :
5

Nothing at this location

KARL B. 
Évaluation :
5

Excellent service à la clientèle.

rita M. 
Évaluation :
5

Awesome service and lots of help hooking up the trailer and very knowledgeable, best experience I've ever had with UHaul rentals. -Daniel Hotte

Daniel H. 
Évaluation :
3

Return site was closed both times I got there

Anthony M. 
Évaluation :
3

Cost was excessive for my needs. Local rental, advertised as 19,99 $, ended up costing me over 70 $. plus another 17 $. to top off the gas that we used to travel under 50 miles.

nancy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynne G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen R. 
Évaluation :
5

Not a thing, Dave Bren is a top notch guy and knows his business well, always willing to help with any problems if any. You can't go wrong with Dave, a wonderful man.

NORMAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott T. 
Évaluation :
5

Everything was great..

Thomas S. 
Évaluation :
5

Dave was extremely helpful and courteous. A very nice representative for your company and in a great location. It fit my short term need perfectly.

Thomas B. 
Évaluation :
5

Have more Uhaul dealers be as pleasant as the gentleman in Palmer.

joanne A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

norbert D. 
Évaluation :
1

The truck was DISGUSTING. Especially in covid times... the cab of the truck had coffee spills on the seats, dirt everywhere, and grime in the cup holders. I cleaned it before use when I got it home and got sooooo much gross stuff out. The back of the truck smelled like cigarettes and had dirt in it. When I went into the office to initially get the key for my reservation the worker (owner?) had no mask on and finally put one on but took his time, his friend was in there with him watching tv and kept his mask off the entire time. I'll never go back.

Kristi V. 
Évaluation :
3

The van ran great, we had no problems, but it stank of stale cigarettes.

Kimberlie H. 
Évaluation :
5

The online check in did not work, the customer in front of me had the same issue. Thankfully the owner came after hours to check us in. The reservation part was smooth and easy, but your online check in to receive the code for the key needs improvement

Diane L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paula N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EVERETT R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dennis S. 
Évaluation :
1

Multiple extra charges on my card that we are disputing. Unethical business practices that will not be tolerated.

Hilario T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Everett R. 
Évaluation :
5

People very courteous and helpful. Je les recommande fortement. 

ANDREW C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PENNY D. 
Évaluation :
5

Not a thing. The van was clean and drove well. Check in and out was fast and friendly. This was the perfect solution for us, even at last minute. D&M made it easy to rent UHaul.

Susan B. 
Évaluation :
5

Call ahead

arthur C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leonard P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

I used the mobile check in and I sat around waiting for approval at the garage. I made a reservation two days early, approval should have been done before pick up. poor app

Joseph B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANFORD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emily R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAUREEN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony O. 
Évaluation :
5

Good sturdy truck needed for moving kitchen cabinets. It did the trick. Dave was a pleasure to do business with and the online reservation system worked great. Thank you so much!

Vivian W. 
Évaluation :
5

A pleasant experience from pickup to drop off. Merci.

Jay M. 
Évaluation :
5

The owner was very polite and professional and the van was very clean and well maintained.

Tammi W. 
Non les évaluations ont été soumises pour cet établissement.

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