Évaluations des clients D&M Service Center

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de D&M Service Center

Cote générale :

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Andrea S.
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Cargo van wasn't cleaned in between customers- we found pop cans and a used mask in the door- during Covid times especially, it was definitely disappointing/concerning that they weren't double checked and wiped between rentals.

greg S.
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Le client n'a pas laissé de commentaire.

Kaylea M.
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Le client n'a pas laissé de commentaire.

Cindy V.
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Le client n'a pas laissé de commentaire.

phil P.
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Service and employee attitude was simply as good is it gets... I would greatly recommend these guys.

DUANE G.
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i love this place!

Dave J.
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Uhaul called me before my rental to say they had to change the location of my rental. The agent told me they would discount my mileage charge by 30% becasue of the location change - however it wasn't refected on my final bill. Thanks, Dave

Kevin E.
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No comments. Very satisfied with the arrangements and service provided.

Blaine M.
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Truck was ready Very helpful.staff.

ray F.
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Great service. I was offered a parking lot return with an emailed receipt. Staff offered assistance every step of the way.

Harold I.
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Customer service was poor. Inital service desk attendant insisted we booked a smaller van, and would not listen to my husband when he told then we had booked a larger unit. He had to drive 1hr back to the warehouse, where I had the reservation details, and I had to return to the location to get the van we ordered. We dealt with a much nicer employee this time, but it cost us and extra hour of our time, and an hour we had to pay the movers and the warehouse employees ( over $350) extra cost incurred at our expense due to an obstinant employee. We will not be referring this location to anyone!!!

Cole S.
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Service was excellent and friendly. The truck was clean and well maintained. I would highly recommend this rental location.

Kevin P.
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Give that young man a pay increase

Kevin P.
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The guy on desk was very good Give him a raise!!

DAVID E.
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The young man ( teenager ? ) was obviously less experienced than the lady I had spoken to when I booked the rental, although he was pleasant got the job accomplished I was there about 30 minutes just to get the forms completed etc. Also , being a technician with Ford for many years , I noticed the steering was very tight which caused the vehicle to wander . I'd suspect that with the low mileage on the vehicle it probably needs the steering linkage and suspension greased. Sincerely Dave Ells

Mykhaylo Y.
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Le client n'a pas laissé de commentaire.

Bradley M.
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Le client n'a pas laissé de commentaire.

Brycen H.
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Le client n'a pas laissé de commentaire.

Peter H.
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1. Dangerous error: Nice service, but after checking fluids, left both hood catches off leaving a dangerous situation for me when I reached highway speed. 2. Overcharges: Initial quote, with insurance, was $200 (incl tax), onsite rate was $over $300; and arrival rate ended up being over $400, in spite of sufficient kilometrage. 3. User Friendly? Trucks have no CDs (radio useless with few channels available on the road for distance driving), or USBs, or electric windows for convenience (important on when driving as you can not reach other side. .

ROXANNE G.
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Staff was friendly and the process was professional. Nothing needs changing.

Matt P.
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Description of location needs to be updated (better to say "in gas station" instead of "across from Big Wedge"). Mobile pick-up did not play well with in-person service, which staff is now aware of. Truck interior was a bit dirty (needed to be vacuumed).

Laurie G.
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Trailer towed very easily. Service at the station was great. The attendant was very knowledgeable and helpful. My only issue was trailer not true to measurements. Not 6 feet high as posted. Which caused a bit of an issue. All in all I would certainly use again

Cheryl G.
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Le client n'a pas laissé de commentaire.

JEREMY P.
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Le client n'a pas laissé de commentaire.

Richard W.
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Only rented a van for a quick move, less than 2 hours. A clean windshield on the inside would be appreciated for my next rental.

Greg A.
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There was a face mask stuffed in the passenger door. Seats were full of dog hair. Van had not been cleaned in a LONG time.

WRAY N.
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Less paperwork when picking up the trailer , there seemed like s lot even though I checked in online .

Michael H.
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Le client n'a pas laissé de commentaire.

Michael R.
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Trailer did not fit vehicle as it was an older version of the flat deck. Since the trailer "left the lot" they were not able to refund it. I reccomend that Uhaul revise the fitment specs for the E46 BMW Chassis as it wouldn't fit with a system of ramps and 2x12 boards on the deck itself. Wheel base is also too long... wasted 4 hrs, fuel, and no refund.. thanks

GEORGE B.
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Ask the customer if there is any specific unit they want to use. Have it ready for pick up...ie move other units that were haphazardly left there by customers that were in the way for pick up of the unit behind the one in the way. Check for any breaks in the rubber grommets that secure the safety chains.

Robyn S.
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Le client n'a pas laissé de commentaire.

ROB T.
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I had problem with the trailer 50Km away from my old house, I had only 1385Km more to go. I lost over an hours waiting for repair, After dark I notice the lights on the trailer again were not working all the time, I call road side assistance and they could not find any one to come and fixed the light, so I had to stop and wasted the night driving, that made me late to have some one to help me unloading the trailer and truck I had to do it all night because all the help I was suppose to get had to work the next morning, also I had to return the equipment for 10 am, this made a hell of a long 2 days. I would like U haul to compensate me for the amount of problem I had wit the trailer and the truck. The truck had a hard time to maintain a speed over 80Km and the leave springs were extremely weak.

Jason V.
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Great job as always from the staff of D&M Service center. Keep up the exemplary work.

Thomas D.
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Trailer light connector didn't work initially. After checking the cables I was able to get it to work but after leaving I periodically had to reinsert the connector as it did not make good contact. I was also told by the employee that I had 5 days for the trailer. This was clearly wrong as I was charged an extra day at the end.

Ralph W.
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Le client n'a pas laissé de commentaire.

Darrell M.
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The brakes were vibrating when I received the vehicle. The van had under 20000 miles on it and the brakes should have better maintained

Robert B.
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Le client n'a pas laissé de commentaire.

Steve B.
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Le client n'a pas laissé de commentaire.

DUNCAN L.
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Nothing, I have used this location every time I needed a truck, and they always have it ready for me. The employees I have dealt with are always polite and great to deal with. thanks.

Adrien R.
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Greetings! I found the truck to be a bit grimy on the inside, including garbage from a cigarette pack. Normally I wouldn't be quite so concerned...but considering the scope of the COVID-19 pandemic cleanliness and sanitary conditions should be top priority. My biggest complaint is that when I looked into renting a UHAUL, the only option that turned up on the internet was this location for my area and that for the day I wanted to book it was considered to be "after hours" and that I would have to use the online booking system. I'm a bit old fashioned and prefer to speak with real, live humans! However, using the information I was provided I reserved the truck and waited for moving day to arrive. Upon arrival, one month later the booking system proved to be terrible. There was a malfunction in the online payment system and despite using the live chat feature AND concurrently calling customer service (where I eventually got through to Wayne in Arizona!!) I was told that there was nothing anyone could do until the system was reset and I would just have to wait. There was no other way to proceed with my booking until my payment had been processed. This was 1.5 hours after arriving to pick up the truck. Finally, I went into the service centre and lo and behold, there were two wonderful, friendly people working who had all of the answers, were OPEN for reservations and that UHAUL services were available in person. Problem solved. In 5 minutes. I'm all for the streamlining of services, but between incorrect information for a rural location and a faulty online payment service, I was put through the wringer and wound up having to reshuffle all of my moving logistics. My 1.5 hour delay turned into a half day behind schedule....which is hard when there are small children involved and only one human to help with all my lifting due to pandemic bubbling restrictions. In the end, the young man, Braedon at the service centre was amazing....and allowed me to bring the truck back when I was finished at no extra charge and was truly a delight to meet. This was the first time in my adult life I have ever booked a UHAUL for moving, finally growing wise enough to see the value in convenience and sanity of only a couple trips, vs. 1,000 in my little car. HOWEVER I would strongly encourage the company to work out the bugs of the online reservation/phone pickup/drop off service before advertising it as the next best thing. In some areas I'm sure it works great, but not all locations are actually set up for the service to be effective. I will absolutely book a UHAUL again in the future, it's awesome....but I will, as I always do in all of my dealings, prefer a human over a computer any day. Thanks so much for receiving this feedback and aiming to improve your service. All the best to the UHAUL team from Gaspereau, Nova Scotia!

James C.
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Le client n'a pas laissé de commentaire.

Mary Lynda M.
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Very easy return and friendly staff.

GARY T.
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Le client n'a pas laissé de commentaire.

hector S.
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I have rented different equipment from U Haul over the last 45 years in ONT.,Que.,and Nova Scotia without having any issues. A U Haul consumer identification card,for repeat customers.could speed up time at the counter.All else is great.

Jennifer S.
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Le client n'a pas laissé de commentaire.

Jonathan I.
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Le client n'a pas laissé de commentaire.

GARY T.
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Le client n'a pas laissé de commentaire.

cecilia P.
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Le client n'a pas laissé de commentaire.

Roberta W.
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Le client n'a pas laissé de commentaire.

KEVAN M.
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Le client n'a pas laissé de commentaire.

Miriam F.
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Le client n'a pas laissé de commentaire.

FIRST O.
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I make sure I come here for all my u-haul rentals!

Dumont R.
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D&M always great to deal with

Freda B.
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Ordered and paid for a dolly, and ended up driving all the way back to get and no apology or anything! Was not impressed with the service at all!!

Wayne H.
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Le client n'a pas laissé de commentaire.

William J.
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Not sure if it was just a one time thing, but i was held up an extra half hour, was given a broken truck, wasnt given a walk around for the truck, and havent been given my security deposit back.

Bert H.
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What you are doing is working fine. Thanks

Haley Y.
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Le client n'a pas laissé de commentaire.

Brent P.
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Le client n'a pas laissé de commentaire.

Marianne L.
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Le client n'a pas laissé de commentaire.

David H.
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Le client n'a pas laissé de commentaire.

DUANE G.
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I LOVE THESE GUYS!

Michael P.
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I have been to this location a few times. Extremely helpful staff. Wouldn't change a thing.

Grant G.
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Le client n'a pas laissé de commentaire.

RICHARD M.
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Nothing

Douglas C.
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They are open earlier than the "official" time, always ready to log you in and get you going, the three times I've rented from them trucks all clean and fine running. A helpful professional group to deal with.

Paul Y.
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Le client n'a pas laissé de commentaire.

MIKE M.
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Excellent experience highly recommended!

OZZIE W.
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Le client n'a pas laissé de commentaire.

michael M.
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Truck was in good working order but not clean in the cab

Douglas C.
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It all went perfectly but for the future it's snowy winter this time of year here in Nova Scotia and I really would have preferred to have a vehicle with winter tires available! I would have paid extra for that.

DUANE G.
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Le client n'a pas laissé de commentaire.

Peter M.
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Le client n'a pas laissé de commentaire.

Harish K.
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Steering wheel was dirty and sticky...cargo cabin light didnt work

frank M.
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Le client n'a pas laissé de commentaire.

Russell S.
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1st trailer has broken lights and lights stopped working on the 2nd trailer halfway through the trip. Staff were very helpful however.

PAUL J.
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I have recommended this locations to friends

Fred H.
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I reccomend better correspondance regarding a grace period for drop offs. I have experienced extremely poor weather and slow traffic conditions while returning my trailers. I allowed plenty of extra time and still felt under pressure to return on time to the minute. This could be highlighted in your text messages.

CHRIS B.
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The staff was courteous.

Dennis H.
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Le client n'a pas laissé de commentaire.

KARL P.
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Everything was fine.

DANNY C.
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Truck was coveted in snow, attendant let truck run to melt snow at my expense....driver's windshield washer was frozen, tires on the back with little tread. Had to wait while 'trainee try to figure out how to fill out the form

Rajesh N.
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There was snow on the windshield. The snow wasn't scraped off. The truck had only quarter tank of gas in it. The gas station was busy and therefore the attendants couldn't provide timely service to UHaul customers. The time taken from the moment I stepped into the office to actually getting on the way took an hour. This cut into my moving time and affected the move.

shannon S.
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Great Experience !

erin D.
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They do not give accurate information . I paid a cash deposit was told would get cash back when i dropped the truck off. Drop location was closed had to pay a cab to go back monday to find put information given was wrong . They do not give cash back a cheque has to be mailed from uhaul. What made me even more upset i has to travel 45 mins farther to get the truck because it wasnt at location i requested which cost me an extra 20.00 . Over all would not recommend uhaul

Michelle H.
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Le client n'a pas laissé de commentaire.

Jonathan A.
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Le client n'a pas laissé de commentaire.

Julie B.
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Staff is always happy and friendly.

GERALD L.
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Le client n'a pas laissé de commentaire.

Julie B.
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The staff is always happy and helpful.

CHAD H.
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Le client n'a pas laissé de commentaire.

Fernando C.
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Le client n'a pas laissé de commentaire.

Leigh W.
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Le client n'a pas laissé de commentaire.

Julie B.
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Le client n'a pas laissé de commentaire.

DAVE G.
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Le client n'a pas laissé de commentaire.

CAROLYN R.
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Le client n'a pas laissé de commentaire.

SARAH H.
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Le client n'a pas laissé de commentaire.

KRISTY G.
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We have used this location in the past they are great.

David B.
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Le client n'a pas laissé de commentaire.

Cindy V.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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