Customer Reviews for D&T Golf Carts
(Concessionnaire U-Haul dans le voisinage)

559 évaluations

5602 E Mckellips Rd   Mesa, AZ 85215

(480) 833-0701

Heures

  • Lun - ven : 8h am à 4h30 pm
  • Sam : 8h am à 2h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(480) 833-0701

5602 E Mckellips Rd
Mesa, AZ 85215

Services dans cet établissement :

Heures

  • Lun - ven : 8h am à 4h30 pm
  • Sam : 8h am à 2h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Great courteous service.

Michael L. 
Évaluation :
5

Great service

Steve L. 
Évaluation :
5

dion was very helpful, excellent customer service.

Mario W. 
Évaluation :
5

Employee saved the day after Uhaul.com made reservation for location that was closed

James S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUG P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry W. 
Évaluation :
5

Everything went great. The staff was friendly and helpful. I will use again.

marvin E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melody P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse H. 
Évaluation :
5

I got there my phone was dead and they assisted me with no problem s

Christopher W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

walter D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan F. 
Évaluation :
3

I was under the impression as long as I returned the truck the same day I would only be charged once but I was charged for 2 days and returned the truck the same day.

Jessica L. 
Évaluation :
5

Your app is very slow. We tried to pick up using the app and it would not advance past a certain screen. I had the same issue when trying to drop off using the app. It wouldn't recognize the photos I took and wouldn't advance to the next screen. I couldn't wait there indefinitely, so decided to call in the info and waited on hold for nearly 30 minutes before the call was answered. Orly the agent was very helpful and pleasant as was Dion at D-T Golf

DARRELL R. 
Évaluation :
4

Give me the location I ordered and not 8 miles away

Patty H. 
Évaluation :
4

Be more thorough when explaining the rental amount that will be due when the vehicle is returned. Otherwise it was a very easy and pleasant experience.

Evelyn C. 
Évaluation :
3

Make sure that the rental is where you tell the customer to go!

ROBERT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney S. 
Évaluation :
1

He lied and charged me when he promised I would pay 1 day not 2 so he is a liar and doesn't keep his word. He said he did nit want to come rent me the truck on a day so come get it Saturday and I won't charge you two days well he charged me this is wrong I will not send any business his way ever

Nancy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine H. 
Évaluation :
3

It takes way to long to get on the road. I spent one and a half hours in office . Seems the whole system is slow.

MARK O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janae S. 
Évaluation :
5

Everything is good.

charles W. 
Évaluation :
3

Any issues had nothing to do with this location As usual there was no guarantee from U-haul that I'd have a trailer the day I needed. This was a crosstown nice, where I could wait a day, it was a 1,400. move and it was imperative I get a trailer for the reserved date. Whenever I spoke to an agent, including the scheduler the night before who verified a motorcycle trailer, I emphasized it had to be a bike trailer, it was verified that it was even in the notes, sure enough when I went to luck it up, it wasn't what I ordered! So I had to drive 15 mike's away to get what I needed and the opposite way from our house. Even though these trailers can be in demand this location had three.

JACK J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory J. 
Évaluation :
3

The personnel made the drop off very easy.

Thomas B. 
Évaluation :
3

I had reserved a van with a dolly and when I picked up the van there was no dolly inside. When we peeked in the back window of the van parked next to it, that's where the dolly way. Very disappointing as I had to go to Home Depot and rent a dolly for the day. Time wasted by running around on a busy moving day.

Heather F. 
Évaluation :
5

Excellent service

RENE R. 
Évaluation :
5

Tongue jack and straps should be replace soon.

Bill R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Suzie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
1

Agent reserved the wrong trailer, did not have the correct one. Contacted another dealer that was farther away from my home to obtain the correct unit. Liscense coping system failed several times and agent had to enter data on her phone. Very bad experience.

bruce U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cary C. 
Évaluation :
4

I was very disappointed with the fact the trailer is listed as 5x8. In reality it is 56,5" wide and NOT 5' as listed! This caused a major problem for me because the bed I was moving was 58" wide

Ron S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob R. 
Évaluation :
5

Highly recommend this location. Do not recommend the mobile reservation system. When asked to estimate how many hours we would use the vehicle, we estimated. This was well within a 24 hour period, but the mobile system would not let me change my estimate of six hours and wanted to charge a late fee for keeping it for eight hours. Helpful associate at D&T fixed it for us but be wary of the mobile system!

Jean M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRY W. 
Évaluation :
5

They overcharged me by 75 $. Not sure where the additional fee came from.

Samuel K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Riley U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kazi S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL B. 
Évaluation :
5

Nothing. It was great

cory T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonnie C. 
Évaluation :
2

Person who checked us in seemed to be in over his head and didn't know how to print out receipt. The physical office area was far from professional looking, dirty and cluttered. He did walk me outside to walk around trailer. He mumbled and was hard to understand.

gibby G. 
Évaluation :
4

Office equipment seemed out dated and could use an update.

beth I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norby K. 
Évaluation :
5

thanks for the great service. Have used this location many times in the last year and they always have what I need.

donnald H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norby K. 
Évaluation :
4

Our original location did not do our order and it also happened to our sister as well. Super inconvenient to be driving around late at night trying to get a uhaul we already set up and paid for.

Josh R. 
Évaluation :
5

Dion was very friendly and helpful! I appreciated how he was willing to go the extra mile to make sure we had what we needed! Great customer service! Thank you Dion!

rich W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald D. 
Évaluation :
2

When I arrived at the pick up at location at 10am no one who represented U-Haul was there. The people who represented the D-T Golf Cart side of the building were of much greater help. These people had to call up the people running the U-haul just to show up. I and and another customer waited for 15 minutes until someone finally arrived. When they did show up they did not seem to know exactly what they were doing and their systems were not functioning. I ended up figuring it out myself using the U-haul app and helping the other customer alongside myself who was trying to drop off a truck. It was one of the worst business transactions I had ever experienced.

JAMES D. 
Évaluation :
5

Great place to rent U-Haul equipment! Good service! Friendly people! Also, they sell beautiful custom golf carts and have a coin-op candy dispenser that contains pistachios, red hots, sour balls, and gum balls.

Jeffrey W. 
Évaluation :
3

Just upset waits almost 1 month to take money from my acct. someone was supposed to call me about fees. No one did. But almost 1 month later takes money out.

Barbara F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cheryl P. 
Évaluation :
5

Very knowledgeable, informative, helpful

kelly F. 
Évaluation :
4

I turned up at the location at 11:45 am. There was a note on the door stating they would be back at 1:00 pm. I proceeded to drop the trailer off with the wiring attachment. I phoned UHaul and told them that I had dropped it off and no one there. They noted it and when the agent came back he sent me my receipt. All was good

Richard B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Stephen D. 
Évaluation :
5

Everything was done online and went well.

Raymond B. 
Évaluation :
4

All was good

GREG P. 
Évaluation :
5

Kim and Dion were very helpful setting up our rental truck.

Janet G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

luis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn D. 
Évaluation :
5

quick service

charles W. 
Évaluation :
1

First of all answer questions to my problem before requesting a review. You are charging me for 2 days when the vehicle was signed out 1/24/20 and returned 1/25/20. You have me as returning the vehicle on the 1/26/20. By the way the lady that helped was very nice and professional. Please adjust my account and send me updated information or your rating will be at the lower end. Contract #84734575. Thank you.

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald D. 
Évaluation :
4

"Kinder" really knew her stuff. She was very knowledgeable, super-friendly and super-helpful. Will definitely use this location again!

Brian C. 
Évaluation :
5

Make the turn-in easier to use. Not good for someone who is techie challenged.

ROBERT G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jayson V. 
Évaluation :
5

Easy process and a nice guy at the counter made this a great experience!

Thomas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

great again

charles W. 
Évaluation :
3

Having to pick up the truck in a different location than the one I requested it. This is a stressful last minute issue. It also takes way too long to process the rental when picking it up. These two issues are not conducive to executing a move plan. Not sure if it's a people issue or a system issue. I have been a customer many times and this is a consistant problem.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donnald H. 
Évaluation :
5

Not charge for an entire day when returning a few hours late.

Cheryl P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle D. 
Évaluation :
5

The girl at the desk was very helpful and pleasant

Raymond P. 
Évaluation :
5

Easy pick up and drop off

Dana S. 
Évaluation :
5

Very helpful and convenient location. It was busy when we picked up the truck, but once engaged everything was processed quickly and we were on our way

John K. 
Évaluation :
5

merci

star W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
4

A bit slow in the office and they want you to do everything on line. Old school and like real customer service, however they were very accommodating .

Lorraine G. 
Évaluation :
5

Came in late on Friday to pick up a Dolly, Employee was ready to close, Employee went out of his way to take care of my need. Great neighborhood place ot rent Moving Equipment from. Javy

Javier D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip M. 
Évaluation :
5

The experience at this location was very good.

Glenn B. 
Évaluation :
5

Very helpful but once again the computer situation is is sub par.

Michael A. 
Évaluation :
1

Facility and people where fine. Online ordering for Uhaul was horrible. I ordered a trailer to rent but they also added on a separate moving supply package unknown to me. An extra 200 $charge. What a chicken shit practice to suck you into buying more. I will never use uhaul again and will take negative reviews to social media.

Casey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean L. 
Évaluation :
5

Staff is top-notch. If I ever need any Uhaul rentals moving forward, this is the only place I will be renting from.

Joel H. 
Évaluation :
5

Attendant very courteous and helpful

Gene S. 
Évaluation :
5

Dropped unit off when closed

Dawn O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenny P. 
Évaluation :
5

Uhaul rep came out to help me unhook the trailer in hot temperatures. That was cool and was beat by all the moving. That was great customer services. Thanks

Stuart B. 
Non reviews have been submitted for this location.

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