Customer Reviews for Darrels Garage
(Concessionnaire U-Haul dans le voisinage)

229 évaluations

6361 US Hwy 301 S   Riverview, FL 33569
(S Of Bloomingdale)

(813) 677-5107

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 5h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(813) 677-5107

6361 US Hwy 301 S
Riverview, FL 33569
(S Of Bloomingdale)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 5h pm
  • Sam - dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando M. 
Évaluation :
1

I was over charged for the dolly. I was charged 12,00 $ instead of the 10,00 $ I was told. The truck was very very dirty inside when we picked it up.

OLIVIA A. 
Évaluation :
3

24/7 dropoff access could be improved - difficult to park and leave the trailer

WALTER S. 
Évaluation :
1

It took over an hour to call customer service on Saturday. They say something was wrong with my order. They Tinkered with the order and said you will have no more problems, if you load the App. When i arrived at 10am, i had to wait 45 minutes for the App to give me the code to get the Key. The Van pulls to the left, shaking most of the time, go over any bumps on the road and the vehicle feels like it's going to make you lose control. I had to drive it at 60mph in the Right lane for the entire trip. When i returned the van where i picked it up. It took another hour to return it. The picture of the odometer and fuel gauge was NOT LOADING. I used www.uhaul/share to Return the Van. All in All WORSE TIME RENTING A VEHICLE. In Maryland, Uhaul has a machine at thier locations that you type in your online order number, pay with your credit card, and out pops your Key, 10 minutes tops.

MARK S. 
Évaluation :
4

All good

Lester O. 
Évaluation :
5

App is charging 25 $for " possible cleaning" when both cab and box are clean.

MICHAEL M. 
Évaluation :
5

The location opens at 9am not 830.

CHRISTOPHER N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sydney F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darnell M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LISA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yenier H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ELIZABETH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamal M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rafael V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

elizabeth C. 
Évaluation :
5

Keep up the good service !

Andrew G. 
Évaluation :
5

Entrance off side street is not immediately evident. Took a Google Earth search to figure out how to get in there with a trailer

Seth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason C. 
Évaluation :
3

We dropped after hours

CARLOS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl W. 
Évaluation :
4

We dropped off by phone. Wonderful service. No need to work around office hours. Location has great access.

Marcos R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
4

Check the air conditioner. We had no air conditioner blowing warm

Dawn K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen Q. 
Évaluation :
5

Nothing. Everything was great.

Kevin B. 
Évaluation :
5

The customer service was amazing.

Bersy S. 
Évaluation :
5

Darrell's Garage in Riverview Florida 5 Stars Friendly, understandable and great customer service! Support local small businesses!

Angela S. 
Évaluation :
2

They had my pick up date wrong, even though I had confirmation. Did not know place would be closed. Had to call and wait around 15 min before someone could walk me through the process of remote key pick up. Was contacted the night before and was not told any of this.

Christine E. 
Évaluation :
3

The location was closed. We did everything via smartphone.

Lori D. 
Évaluation :
5

One of the Best U-Haull places I have rented from! Very friendly and accommodating! Thanks

Robert D. 
Évaluation :
1

The location was home to approximately 30 feral cats. The smell of ammonia was overwhelming. Cat feces and vomit all over the floor. The woman that was there was not prepared for my reservation at all. The man who was told to bring the truck around had nothing to say but f-bomb after f-bomb. The truck was filthy and smelled awful. Then they told me the price changed from 39 $to over 130 $- insane! i needed the truck for about an hour to move furniture. I returned the truck to the Gandy location which is always on point.

Kimberly J. 
Évaluation :
2

Poorly lit for after hours returns. Unclear where to park truck. Had to call customer service the day after returning our truck because it was showing it hadn't been received.

PATRICK H. 
Évaluation :
3

wireless/connectivity problems using the UHaul app took a long time

Mary G. 
Évaluation :
5

Everyone was kind and courteous. Waited for me after hours. I was running a little late.

FERNANDO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL A. 
Évaluation :
5

Help me out by detaching the trailer. I told him about we couldn't run during the nighttime Because of the night lights of the trailer wasn't working. He told me that he gets many like that! He said that he never let anything go out that way.

Mark H. 
Évaluation :
5

Great location and helpful staff! I felt safer that a mechanic (shop owner) helped me hookup the auto transporter and load my car! Everything went smooth on the way to my destination.

Victor M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barrett P. 
Évaluation :
5

Very nice rental and equipment. Will use again

Clayton B. 
Évaluation :
2

Brakes were shot on the truck I rented. Office smelled like cat urine and there were cats all over the place. Inside and out. I was so worried about checking out condition of truck and the fuel level that I didnt verify the mileage. They got me for 50 miles but it never happened. I used less than 7 gallons of gas and that was because I didnt know how to turn off the tow/haul light. I take ownership for not taking a pic of the odometer but the mileage was wrong at the start. Be aware and beware.

Denise M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yazmina N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
1

They removed equipment that was on the reservation without contacting us to let us know or even leaving notes on the reservation so we knew ahead if time. The truck was in mediocre shape and we had to spend almost 45 minutes of our 4 hour window picking up the vehicle and trying to find out where the equipment was. The equipment that was removed from the order was visible inside their locked building so we don't understand why it was removed from the order. We will not be using them or recommending them ever again.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norma G. 
Évaluation :
5

Great service

Yves C. 
Évaluation :
5

Such an easy and seamless process! Thank you!

SHEILA W. 
Évaluation :
5

Excellent & helpful person at drop off location

Marcia S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kristi M. 
Évaluation :
5

Thank you for your service, I'll definitely rent from you again.

Julio S. 
Évaluation :
1

They charged over 100 $for a 30 minute U-Haul uUse.

craig C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike N. 
Évaluation :
2

I had an appointment to pickup at 9:15. Worker was late coming to work so this delayed my pickup. Worker very courteous and helped attach trailer to my hitch. This location needs a thorough cleaning, the amount of cats indoors is concerning. The smell of unkept litter was overpowering.

Courtney W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dusty W. 
Évaluation :
1

Canceled U-Haul upon arrival. Receptionist was 30 mins late to provide keys and extremely rude. She also charged my chard meanwhile I never got any keys.

Heaven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
1

Lady was very rude. Will never rent from here again let alone take a vehicle for repairs.

molly C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

abdool S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUSTIN F. 
Évaluation :
4

The lady that checked us in was really sweet and helpful but our reservation was all screwed up and it took her over 45 minutes to correct. It was not her fault but the process should be more efficient on the booking site. My husbands name was entered wrong and we had requested 3 total days but it was defaulting back to one day. She had to create a new reservation.

Marc M. 
Évaluation :
3

Very dirty and way to many cats. Cats were playing with the UHaul truck keys on the floor.

Christopher O. 
Évaluation :
5

Better directions to the location. Personnel was very nice and professional. Made sure I verified items to be returned and that I had gassed up the vehicle. Merci

Wendy T. 
Évaluation :
5

Very efficient, was in and out in less than five minutes.

Mark K. 
Évaluation :
4

Need to clean interior better to be sanitized.

Bill M. 
Évaluation :
5

Rien

LAURA S. 
Évaluation :
5

I am very pleased with the friendly service I received at Darrels Garage , the U Haul rental experience was outstanding , I will use them in the future and will not hesitate to recommend them highly .

Andrew G. 
Évaluation :
5

If in Riveriew area, this is the place to go. Ask for Laura. She answered all questions prior to pick up. Truck was clean and customer service was great. Moved one bedroom in a 10 x 10 truck and had some extra room.

Erica B. 
Évaluation :
3

Truck wasn't clean. Had an odor Overall ok.

Steven P. 
Évaluation :
3

The car was not chained properly on the auto transport

Eric R. 
Évaluation :
4

I had issues but it's not related to this location but from U-Haul itself, like the app installation and getting it worked because they never sent me a code and again I have to call to get a code and took almost hours to pick up because they wanted to do more verification on me when I'm waiting in the hot sun along with my wife. This locations only issue was someone parked in the middle and I went to return only to see not enough place to park and had to squeeze between the other truck and grass. P.s. I had a mobile pickup where I didn't have to see any associate in person as they were closed but still completed my business without hassle.

raja D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATT R. 
Évaluation :
2

Too many cats in the office ,smelled Like car spray heavily. Allergies went crazy . Truck was dirty inside the cab. The older guy did help me out with the tow dolly hook up so that was the only plus of the location

JEFFREY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bonita M. 
Évaluation :
1

There were at least a dozen cats in the office roaming around.

Arikmary J. 
Évaluation :
3

I was to meet with someone but they were not there on time. I tried online but I got message that I couldn't do online. Had to call U-Haul to bypass. 45 min after my scheduled pick up I was finally on the road. Do the U-Haul reps at the chosen locations not have a schedule of when people will be there to pick up?

Ivette S. 
Évaluation :
5

Awesome...

Dante M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan G. 
Évaluation :
2

After-hours drop off process is unclear for trailers. Everything is gated (closed up) and return area is not clearly marked. I left the trailer hitched to a uhaul truck that had been returned so it wouldn't be an easy target for theft. Hope that worked! Also I was charged an overage for three days even though I returned my trailer a day earlier than proposed in the original contract. Not sure how easy this will be to get straightened out.

Prescott T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gavin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Catherine D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany T. 
Évaluation :
1

At least 8-12 cats are maintained at the location, which could easily be described as a dump! The truck was dirty and smelly with obvious damage. The driver's door handle was broken. If time allowed, I would have walked away the instant that I arrived. Overall, this place is a threat to the Uhaul brand.

Sheryl B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mahommad A. 
Évaluation :
4

This location is a bit hard access but other than that it's ok.

Lawrence S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Frederick G. 
Évaluation :
1

Darrel's garage is truly disgusting. Several cats with dirty litter boxes and an overwhelming ammonia stench. Did I mention disgusting?

Scott S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vince P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Meraris F. 
Évaluation :
1

Im cat allergic they have a lot there!!

Everlidis L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luz H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICK M. 
Évaluation :
3

No one told me that I have a free storage when I rent a car one way. I am very upset about it. I spend 130 $I'm a storage in Riverview when no one told me that I have a free storage.

Angel T. 
Évaluation :
1

The employee/owners would not let me drop of the truck at their location even though I have a had a contract with your organization. They were rude and not very helpful at all. If these employees represented my company I would not be in business for long. I would highly not recommend them to anyone. Response requested.

Larry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B. 
Non les évaluations ont été soumises pour cet établissement.

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