Évaluations des clients Daugherty Auto Sales and Service

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Daugherty Auto Sales and Service

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thomas H. le

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I reserved the truck at an Elmira location for a Sunday pickup. On Friday before the weekend, I was informed that the pickup locarion was a different place (a village named Odessa). When I called them to confirm at first I was told that the pickup location was elsewhere, but they couldn't tell me where. I called Uhaul central reservations and they said the pickup was at Odessa. I tried to call Daugherties several times but the either didn't anwer of the phone was busy. I would up driving to Odessa to physically confront them. When I got there, I was told they weren't open on Sunday and might not be open on Saturday. By luck the guy that handles Uhauls business arrived while I was there. He processed the reservation and gave me the key so I could pick up the truck whenever. This misadventure was not caused by Daugherty's. I was caused by U-haul not providing a truck with a pickup at my original location, which I know would be open on Sunday. I did the reservation at least two weeks before the requested pickup date. To fail like this is inexcusable.

William C. le

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Great staff

John N. le

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Love small town stuff and people

Helen K. le

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Le client n'a pas laissé de commentaire.

kathy B. le

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Le client n'a pas laissé de commentaire.

paul D. le

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These 2 U-Haul locations were great. The Odessa location saved the day for me. Chris was great & a a big help..Because U-Haul in Elmira, that was supposed to have my trailer, did not. They sent me to Elmira Heights & they did not have it. The U-Haul regional manager found me a trailer in Odessa. Overall the entire experience delayed my days by several hours & took me 75 miles out of my way before my 4.5 hour trip with the trailer. There is more - but I will stop here. I doubt I will ever use U-Haul again. Have had very positive experiences renting trucks from Ryder & Penske. Too bad they don't have trailers. This is not the fault of Odessa U-Haul - they were wonderful.

Rae S. le

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Originally scheduled to pick up in Ithaca. They did not have a truck for me so I had to drive to Odessa to actually pick up and was charged for an extra day.

Marcel V. le

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Always takes care of his customers.

Marc B. le

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Le client n'a pas laissé de commentaire.

Marc B. le

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Le client n'a pas laissé de commentaire.

Greg L. le

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I called and wanted to use an Ithaca pickup location. It took five attempts at twenty minutes per try to get them to answer the phone. When they did pickup they put me on hold for another ten minutes. Getting the order made was easy. They informed me a scheduling managed would call back with an hour. The hours later I called the 800 number and waited another twenty minutes for a rep. They informed me I'd get a call one to two days before the pickup date. When I got a call I was told I'd have to pickup the truck at an alternate location. I was offered an extra hundred miles as a consolation. When I informed the rep I didn't even need the allotted miles much less a hundred extra and asked if I could get dollies free or some other discount I was informed the extra miles we're all that could be offered. Overall I'm not impressed with a company that waits for the day before a big move to tell me if the rental is available and then expects me to retrieve their inventory from an alternate location as if I had nothing better to do. Offering me extra miles that they know will be useless to me is just a slap in the face. I've worked in call centers before. Making a customer wait on the phone once it's bad enough but every single call is just abysmal customer service. I'll be sure to mention this experience to anyone I know who is planning a move.

Lori T. le

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Chris was extremely helpful, knowledgeable and very nice..

Maria O. le

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Le client n'a pas laissé de commentaire.

Blaine H. le

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Le client n'a pas laissé de commentaire.

Marc B. le

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Le client n'a pas laissé de commentaire.

jerald H. le

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Nothing everything was good !!

SHANA C. le

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Le client n'a pas laissé de commentaire.