Customer Reviews for Daves Certified Service
(Concessionnaire U-Haul dans le voisinage)

677 évaluations

1602 N Ballard Ave   Appleton, WI 54911
(N Of Wisconsin Av)

(920) 738-6848

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 4h pm
  • Sam - dim : 8h am à 12h pm

Services dans cet établissement :

Pour nous contacter

(920) 738-6848

1602 N Ballard Ave
Appleton, WI 54911
(N Of Wisconsin Av)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 4h pm
  • Sam - dim : 8h am à 12h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Kerry K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacob R. 
Évaluation :
5

Just keep doing what youre doing.

Terry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle W. 
Évaluation :
5

Thanks for letting us know that a bed wouldn't fit in the trailer we initially reserved. Got the hospital bed picked up & kept it dry from the rain

Violet R. 
Évaluation :
5

The staff was amazing. Very friendly and helpful.

Cheryl E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
2

I had originally made my reservation for a location closer to the place where I was moving, for a truck, utilitybdolly and a dozen moving pads but then recieved a phone call to change the location saying that it was the nearest location that would be guaranteed to have everything I reserved. When I arrived to the filthy location (cigerette butts on desks, expired baked goods all over and place looked like it hadn't been cleaned since the 80s if not 70s. They informed me they did not have any utility dollies and moving pads available. Truck smelled like oil or greese in the cab, had to wash my hands anytime after driving due to my hands becoming so dirty and black from the steering wheel. I would not take that truck on any significant distance due to the brakes pulsing almost like antiblock brakes pushing the pedal back at you.

chris B. 
Évaluation :
5

These guys where some of the nicest men I have ever met hey helped me out very much will definitely go back to them again and tell everyone I know to use them

chad T. 
Évaluation :
2

Location very old and small. Person who answered phone for drop off said he didn't know if he had room.

JAMES N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie V. 
Évaluation :
3

Dave's U-Haul was great. But I had originally planned to have contactless pick up at DK Petroleum in Appleton. That was not good. DK would be rated as very poor. They messed up my rental and delayed my schedule. Costing me both time and money. Not happy about it.

Patricia P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christine S. 
Évaluation :
2

Double charged for the rental... your online experience was horrendous. Charged once by the local agent, charged once by uhaul. Need to eliminate one of the charges.

Dan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID K. 
Évaluation :
3

You're a new check in process it's difficult at best. Many people do not have an iPhone or Internet access. We turned in the truck and had to go back not realizing you had to be right on the lot to turn it in. I would say this is unworkable for a lot of movers.

Mark P. 
Évaluation :
5

Owner of the site was very accommodating of my schedule and did a great job helping me get hooked up.

Tony K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Holly S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diane L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMANTHA D. 
Évaluation :
5

I've been renting trailers and big trucks from Dave for over 25 years now. He's always made sure equipment is clean and ready to go. Thank you Dave. And U-haul.

DAVID L. 
Évaluation :
1

I was ripped off from this place and they have horrible customer service and unsafe standards. The trailer was parked on a hill and they have no one to be able to assist loading/moving trailers. I sliced open my finger trying to stop the trailer from rolling down the hill. I was charged a 20 $after hours fee due to returning the trailer and not putting it in the correct location because there was a vehicle parked where I was supposed to return the trailer. Never using Uhaul ever again.

Aaron B. 
Évaluation :
1

Office is filthy. Nobody in office could assist with hookup due to physical limitations. Yard/lot is small and cluttered very difficult to maneuver your vehicle attempting hookup or drop off.

Timothy W. 
Évaluation :
1

Extremely unprofessional and rude.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl W. 
Évaluation :
2

The place smelled of cigarette smoke so bad that we had to walk out. We had rented the U-Haul for 8AM. We received a call the day before saying that we could not pick it up until 9AM. When we got there at 9:05 the trailer was not ready and we finally left there at 9:45. The person that was at the desk when we arrived used vulgar language several times complaining about the IT department at U-Haul. I would not recommend this location to anybody.

Steve S. 
Évaluation :
1

I was not informed this location was closed on weekends or at least on Saturday. Calling the phone number did nothing but put me to a voicemail that was full. The fuel was at 9/16 and not at 1/2.

PATRICK H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kory L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Molly N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth K. 
Évaluation :
2

Daves Certified Service is a dirty and disheveled establishment. The Uhaul I picked up from their shop had a large crack in the side-wall of one of the tires - I had to call roadside assistance before even leaving my house. All that aside, there were no major issues with the trailer on the road, and I did save a lot of money by going this route.

Nathan M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

George L. 
Évaluation :
3

Office place was run down.

Matt H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

fabian C. 
Évaluation :
5

Already referred someone to this location...Dave was awesome!!!!

Bill B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald N. 
Évaluation :
1

Take this site off of the map. The operators there are the most unprofessional service providers I've ever encountered. I was treated rudely, sworn at and yelled at almost in the same breath both at pick up and return. You seriously need to look at the reviews for this site. They are very unbecoming of U-haul. If my rent reservation gets moved to this site as this rental had I will cancel it on the spot.

darrell B. 
Évaluation :
5

Dave was great. Very friendly and went through everything on the contract for me. But I originally booked and confirmed a truck at the Shell station on Wisconsin Avenue in Appleton. That guy speaks very poor English, shouldn't be in customer service and was laughing about the fact that he didn't have a truck available for me. I was not then nor am I still happy about that situation. Needless to say that I won't ever use his business for anything again. You might want to consider finding a different place to have those trucks. Thank you, Shelley Sheldon

Shelley S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
4

More signage

Amy Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jerry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
4

Nowhere to park the truck appropriately - 4-5 cars in the lot. Easy to check in and return though... thank you!

Dawn Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONNA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Dave and his staff was great.

Kevin D. 
Évaluation :
5

Very cool! Rick is a good guy and very efficient. No BS just get the job done. He was very busy when i showed up to get the truck People were lined up out the door. He found my online reservation printed out some papers gave me clear simple instructions and i was on my way. In 5 minutes. A very good experience, thanks

Galen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberley W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimie S. 
Évaluation :
4

Yard had junk in it. Didn't look well kept.

DANIEL CHRISTOPH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris O. 
Évaluation :
4

We really appreciated that Dave's had someone who hooked up the trailer for us. He did a great job for us. I will use Dave's in the future.

Andrew S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William U. 
Évaluation :
5

Rick and Dave are always very easy to work with! We really like working with them.

Valerie V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anil T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
4

The guys were knowledgeable and friendly. They made sure everything was in working order and gave us some tips on dropping off the trailer

Shawn M. 
Évaluation :
5

I put the truck and trailer thru a lot on my trip from Washington state to Wisconsin.. mountains, hard braking when necessary. Equipment was obviously well-maintained. Was never nervous about how it would perform. Was never nervous about how it would perform.

SANDRA E. 
Évaluation :
3

The individual connecting the trailer to my truck was unusual to put it nicely. There was a problem with the connection point because of corrosion, the problem was simple to solve just disconnect, clean the plug, and reconnect it. But in the process, the worker kept insisting I turn my headlight switch all the way to the right and doing it himself 2x even after I kept insisting that is not how my truck works. The worker finally decided to get a tester and verify my truck was bad in his mind after 5 minutes of wasted time the worker finally allowed me to get down disconnect the plug reconnect it and everything worked fine. Then the worker proceeded to tell me that when I return the trailer I have to back it in, then continued to instruct me on how to back up a trailer?

Timothy R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

debea V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony K. 
Évaluation :
1

The worst experience I have ever had first disgustingly dirty then when dropping it back off they removed the trailer from my new truck and let it slam into my truck putting a big gouge in my truck. After watching that the employee started swearing at me and stating it was my fing fault. Very upset with their services expecting your insurance company to cover the damage let alone expect a refund for the disrespect I got very disturbing how people can be treated. I am in customer service and this was horrible. I am expecting to hear from someone with an apology and payment for damage to my brand new 2020 Silverado. Very unhappy.

Joel W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
1

The rear passenger tire on the truck was very bald. The drop off location caught it. The didn't record the mileage of the truck correctly which resulted in us being over by 20 000 miles. That's right, 20K miles.

Michael T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret J. 
Évaluation :
3

When I got to the pickup location I was told that they did not have the truck I reserved (26 foot truck). Was told that there were no trucks available at any location in the area. After about 15 min they offered me a 15 foot truck that had to check in yet. U-haul traffic hindered the entire day as I had to make multiple trips to clear out of the apartment by the time I needed to be out by.

Adam P. 
Évaluation :
5

He gave receipts and made sure I understood everything.

Nicole H. 
Évaluation :
2

Honestly I don't know.building was cluttered,old and rundown.personel looked more like junkyard mechanics and we're somewhat rude.

Jay B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randy P. 
Évaluation :
2

One directional signal light I was told was not working. I needed trailer so took anyway. Not sure he knew what he was looking at, because top directional son trailer worked. Space for getting in & out is challenging.

Patrick M. 
Évaluation :
3

The trailer was clean and in good shape but the building was a dump with two employees not wearing masks while one of them was coughing often. I wouldn't be very happy to be in a building like this at anytime but right now it looks like a disaster waiting to happen.

Jeffrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deeann C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOSHUA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rusty K. 
Évaluation :
4

The location was nice however I had lots of problems with U-Haul itself

Tim J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ron S. 
Évaluation :
4

The truck was dirty inside and the dead bugs from last trip was not cleaned on front of vehicle.

John P. 
Évaluation :
2

Customer service was terrible, brought the truck back clean and filled with fuel and a day early and got talked to like I was an idiot for reserving for 3 days and only using for 2. Place was filthy.

Caleb P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ralph W. 
Évaluation :
5

Thank you for your service

Marthe P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
1

It was incredibly dirty, unwelcoming and I talked to the owner who said, "well, you can come back tomorrow but i ain't printing anything for you today" I just wanted proof I dropped it off. I even took a video because I didn't trust he'd log it correctly.

ALYSSA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORI D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matt F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

todd L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD G. 
Évaluation :
4

It got the job done!

Sara P. 
Évaluation :
4

The location I had picked up 5'x9' w/ ramp was fine. The people there were helpful, polite, and professional with expectations and cost for the rental. However, I made the rental through another location and the main traffic office, which ended up making the location I picked the trailer up look bad because it was suppose to be a two day rental, which was fair, correct and expected. It was put in the system as a 1 day rental. That location loses out a days rental. The U-haul system of rental and how they distribute(Traffic) trailers to locations and availability of certain trailers needs to really improve. It seems it's not efficient and convenient for customers by allowing any location to make reservation deals. This creates problems for other locations and customers. My suggestion would be to have two of each(trucks,trailers etc.)at a location and have one of each for local return at same location only. The other one for oneway drop off at nearest location. Then it's better for the customer who can plan better and not chase all over for a certain trailer.

lance K. 
Évaluation :
2

There was no communication between the Milw headquarters and the local rental location regarding my no cost upgrade. Locals told me they had to charge the rate on the computer and I had to call Milw office to verify rate. Then the locals added “safe move” 14 $to invoice that I didn't order and was unaware of. Good news: Final charges were what I had expected when booking truck.

Thomas L. 
Non reviews have been submitted for this location.

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