Customer Reviews for Davids Automotive Repair
(U-Haul Neighborhood Dealer)

Évaluation :

4

Check out was horrible experience from the app and web I had to call support to return the trunk

Évaluation :

5

Très professionnel et serviable!

Évaluation :

5

Nothing!

Évaluation :

5

Always easy to work with

Évaluation :

5

Operation out of David's automotive and they are amazing!! Love the team there. Feels like family there. And love the little doggie!!

Évaluation :

5

Drop off was quick and easy, no problems. Attendant was very helpful.

Évaluation :

5

Excelente Atención. Vehículo impecable y totalmente nuevo, de verdad son muy profesionales.

Évaluation :

5

The phone Uhaul team and David's Shop were great. Merci

Évaluation :

5

When confirming my services I asked to add a furniture dolly, unfortunately when picking up the truck it was not included. Not sure what happened but it was took some minutes to had a solution which was removing the item from my bill, it wasn't possible to get one on same day.

Évaluation :

5

They should have let me know that the vehicle had a flaw in the back door so that I would not have worried they would blame me for it. That would have been the right thing to do. Not a big deal but you see my point. Generally, I really like the guys who work there. They are friendly and competent. It's a minor process flaw.

Évaluation :

5

The back of the U-Haul had broken class inside prior to rental. Also I was over charged for the rental and had to reach out to customer service.

Évaluation :

1

Charged me for things I didn’t have and charged me for driving back but wouldn’t let me have it for a one way.

Évaluation :

5

I always rent from Dave's! Personnel is extremely friendly. I'll continue to rent my trucks from Daves.

Évaluation :

5

We had to jumpstart the vehicle just to get it to the drop off location. We didn't put gas in it because we didn't want to jumpstart it twice. Then you app malfunctioned at check in. It would not let us passed the third screen. So we likely got charged for gas and from the drop off location to do the check in the next day.

Évaluation :

5

Everything was great!

Évaluation :

5

The gentlemen at this U-Haul location were very kind. On a 103 degree day, they started the van to cool it down before I even began the moving process. I would rent again here without any qualms. They are truly wonderful representatives for U-Haul.

Évaluation :

5

The lead gentleman was courteous and constantly working to make area appealing and clean.

Évaluation :

5

Amazing team. Truck very clean. & Refund guaranteed

Évaluation :

3

I didn’t like that u had to drop it off at that location

Évaluation :

2

Two issues: Could only do mobile check in on a Saturday. The process was extremely tedious on a mobile device. Ultimately, I did not get a code for the key that was in a lock box. Had to call customer service to get the key after a 20 minute wait. At the 10 minutes it took just to do the mobile check in, that was 30 minutes of wasted time. Second ... the truck had clearly not been swept out with a bunch of debris in the back.

Évaluation :

2

Actually accommodate what the customer requests.

Évaluation :

5

Drop off process was easy

Évaluation :

1

I picked the truck up on Friday and dropped it off the following afternoon and was charged four days of rental, insurance, etc.

Évaluation :

5

Easy turn in process, plus accessible and convenient location.

Évaluation :

5

The employee was not friendly…

Évaluation :

5

Staff was awesome. Easy to work with. Will definitely use them again.

Évaluation :

5

Add notes on where the key drop off box is located

Évaluation :

2

It was Wed. morning about 11:30 AM and raining. it was my first time to go this location and pick up my rental truck. After signing the equipment contract, the location employee or owner briefly explained a few things about rental contact and insurance coverage. He showed me to grab the dolly and take it with me then he gave a verbal direction to find the truck in the adjacent side yard. The truck was parked just right next to puddle rain water consequently I climbed inside the cabin with wet shoes and socks. I was expecting the location employee to walk me to the truck and and show me and briefly explain the operation of the truck and confirm the fuel level with the contract. I had to figure it slowly but surely how to drive a 20 feet UHAUL truck. I did take a picture of the fuel gauge before leaving the pick up location but didn't compare with the information on the report. i realized it upon dropping off the truck at different location, I was charged $9,9 additional for the fuel. I returned the truck with the same amount of fuel when I picked it up. I will share the pictures with you upon request which they show before and after the rental agreement.

Évaluation :

5

Great idea with the 24/7. Will use it again and again.

Évaluation :

1

The staff is rude an obnoxious. By far the worst experience I've ever had with an Uhaul dealer. I rent about 7 to 9 thousands dollars a year worth of Uhaul trucks nationwide and this location will never be visited my me again.

Évaluation :

2

I returned my rental on the same day i rented it. I picked up the truck at 2:17pm and returned it at 4:30pm on 10/07/22 yet this morning i was charged for 3 days of rental. I need a full refund or i will sue. Contract number 22655039. I went to the location this morning told them about the problem, I was told it would be fixed and they would call me to let me know the problem was resolved yet i received no call.

Évaluation :

5

Great Experience Overall

Évaluation :

1

Take the lock off the rear door so the truck isn’t completely useless after the location has closed.

Évaluation :

1

Guys charged extra miles

Évaluation :

5

Awesome staff and service!!!

Évaluation :

5

Great customer services at this location

Évaluation :

2

A guy came out and took the keys because he said they were closing and we didn't get a chance to do the self service return we were supposed to do. I had to go back that night after getting a notice from U-Haul and sit in the parking lot next to the locked truck to do everything. If I hadn't taken pictures before leaving I don't know what we would have done.

Évaluation :

3

I have used David's Automotive on numerous occasions for U-Haul, however this experience was not good for me. The pick-up was very simple since everything is done via email/text messages. The return of the rental turned out not so good. I was told Mark would be the person to check the van back in after he returns from getting gas. I never received an email saying the truck was returned. I called David's Automotive to question the receipt at which Jeff abruptly said call U-haul. I called U-haul and found out the truck was NEVER checked in. I called to make sure David's Automotive checked in the truck. I spoke with Jeff (again)) and was told in a very rude tone "all the trucks have been checked in and I don't know what else you want me to do" and went as far as to hang up the phone while I was talking. I then called U-haul customer service to speak with a person on what I should do, but ended up chatting with someone only to find out the truck had finally been checked in. David's Automotive finally checked in the vehicle at 9:01 am the next day. My emotions were all over the place thinking what happened to the van is I feeling I NEVER want to feel again. David's Automotive (Jeff) was not helpful or sympathetic to my request and rude which is why I will NEVER use them again. I'm very sorry, if my words are all over the place but I'm still very upset about their behavior.

Évaluation :

2

Include the equipment I requested

Évaluation :

1

You guys are a fucking rip off. I paid for going from Prosper to Rockwall and you advertised a discount to drop it off at a closer location for y'all. Then you charge me another 83 for additional miles I didn't use. You guys are a fucking scam. I've used yall many times and didn't realize your this kind of company. I'll let social media and everyone I know about this scam. Reporting to better business bureau also.

Évaluation :

3

Windshield was very dirty, full of bugs.

Évaluation :

5

Guy was super quick.

Évaluation :

5

check out was simple and quick

Évaluation :

5

so easy

Évaluation :

1

Zero stars

Évaluation :

1

Business not readily visible and tough to find. CDW of $10 on a pickup truck rental was never explained. Despite calling to inquire about drop off of vehicle 30 minutes after their closing hours, I was only told that the key won't fit in the drop off box, so to slide it through the door, but no such instructions were given for me to self check out, which would've helped me avoid $20 after hours convenience fee, which really is a poor customer service. I don't own a truck, so I was looking forward to renting the truck frequently from Uhaul in doing the yard work, but I am now very discouraged to do so with this level of poor customer service. Yes, I understand it was written in the receipt, but a simple 10 second mentioning would've earned me as your cusutomer for life instead.

Évaluation :

5

Nice and easy.

Évaluation :

1

Overcharged.

Évaluation :

5

Great owner helped me out when u locked my keys inside the u haul truck AFTER I had dropped the keys in the lock box. Saved my day!

Évaluation :

3

When going into the David's automotive business to pick up the truck I was hit with a $40 something $ charge for insurance that he said I must have. I told him that neither of the 2 locations that quoted me the price EVER mention this charge. I then asked if I could use own automobile insurance & he said that it would cover it. $40 something $ on the day of pick up unexpectedly was a deal to me because my move was 5hrs. away & ALREADY costly.

Évaluation :

5

Super friendly and helpful group working there. They have made renting very easy.

Évaluation :

3

Truck was dirty like soda stains everywhere nasty! Smelled bad! Truck made screeching noise all the way. I didn't feel safe but movers had already loaded the truck. Thank God I made it! Never again from this place!!