Évaluations des clients Davids Star Automotive

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Davids Star Automotive

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Douglas B. le

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Nothing to fix. Great service, painless checkout and check in. Easy rental.

Bonnie J. le

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Le client n'a pas laissé de commentaire.

MELISSA Y. le

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Le client n'a pas laissé de commentaire.

Andrew M. le

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Le client n'a pas laissé de commentaire.

Virginia R. le

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I never have a problem with this facility. I have used Dave’s many times. I am concerned though about the billing and why I was charged $193.46?

Vince S. le

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Le client n'a pas laissé de commentaire.

Luis O. le

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thank you

Donna P. le

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Le client n'a pas laissé de commentaire.

Kara M. le

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My pick up place kept getting changed and it was not at the designated location when I went to pick it up. I even got a notification right as I was picking up the truck that it was at a location in Amherst. Thanks to Robert at Dave's Auto, I was finally able to pick it up Saturday morning (7/20/19). He made a special trip in so that I could pick up my truck.

Monica F. le

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Anna went far above and beyond to help me. The pick-up and drop-off experience couldn't have gone more smoothly. I will always recommend this location for U-Haul services.

Michael F. le

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Le client n'a pas laissé de commentaire.

Alexander N. le

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This experience was a nightmare. I scheduled my pickup over the phone. I requested an appliance dolly and a 20 foot truck. I was told everything would be ready for me. I got a call about 4 hours later saying that they cant give me the truck I requested even though thay had already told me it would be ready. So they made me drive MUCH further out of my way to a totally different location costing me more in gas and mileage. The dolly I requested was not in the truck even though I paid for it. I was VERY upset about the entire situation. The whole experience was terrible and I never want to put myself through that again.

Ludjjy E. le

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Le client n'a pas laissé de commentaire.

Sue O. le

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It makes it so much easier when what you are renting is all at one location. I had to go to different locations to get the rental equipment I needed. Very irritating. Doing this put on extra mileage to the truck I rented, causing additional time needed to fully complete my rental.

TRACY L. le

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Le client n'a pas laissé de commentaire.

Patrick D. le

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Le client n'a pas laissé de commentaire.

Patrick D. le

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Le client n'a pas laissé de commentaire.

frank F. le

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Worst rental I have ever had was laughed at embarrassed degraded. Had to wait till 2 pm to receive my rental because the guy wasn't there they gave me a broken truck had to end up parking it for hours in the pooring rain on the side of the road called customer service spent 30 mins talking to some guy he laughed at me talked to another person spent 50 mins on the phone got nowere she said she was talking to all these people road side assistance a manager and someone else 50 mins later I finally get transferred to a manager she tell Mr there's nothing I can do for you gives me additude....they gave me a bad truck all I wanted Todo was take the truck they gave me a either replace it or drop it off not at the same location I picked it up at because it was breaking down on me and I didn't want to get stuck in the country I'm the pooring ran sitting on the side of the road I will never come here again everyone stay away 3HRS ON THE SIDE OF THE ROAD ALMOST 4... 1 45 MINS ON THE PHONE A BROKEN TRUCK NON COMPLETED JOB ..AND THEN IT WAS MY FAULT STAY AWAY FROM UHUAL

Donna P. le

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great service and people to work with

jerry D. le

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Le client n'a pas laissé de commentaire.

Joshua S. le

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David's Star Automotive worked hard to fix an issue we had and I left very happy. The truck we had reserved was not returned when it was supposed to be, and Davids gave me a larger truck at the same cost to make up for it. I would go back to them again and recommend them to anyone.

CHARLES D. le

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All went well. Had no issues or problems.

rose H. le

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Le client n'a pas laissé de commentaire.

Sharon D. le

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Didnt know the owner was still in the building and left instead of picking up my change.

Stephanie R. le

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Le client n'a pas laissé de commentaire.

Mohamed A. le

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Le client n'a pas laissé de commentaire.

NELSON C. le

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Le client n'a pas laissé de commentaire.

Kathleen S. le

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Le client n'a pas laissé de commentaire.

WENDY C. le

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I have pictures to prove..... contract stated 1/4 tank of gas at the exact mileage on speedometer and contract. However, it was barely above empty. We had to go and get gas BEGORE we left the street. Told attendant and gave her copy of pictures. All she kept saying is that they aren’t allowed to go get gas for the trucks. If they handle gas in this manner, it makes me wonder how poorly they upkeep other things like oil, tires, maintenance, etc. One of the poorest experiences we have had with Uhaul. Extremely concerned on the condition of your rentals and will be from here on out. Are you really watching for our safety as the signs in the truck rentals say? Today, it blatantly smacked us on the face. Shame on you to take safety so lightly. On a Positive note: Anna the attendant was courteous.

CHRISTAL S. le

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Very friendly people

Eva V. le

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Le client n'a pas laissé de commentaire.

eugene K. le

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Le client n'a pas laissé de commentaire.

PATRICIA T. le

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Le client n'a pas laissé de commentaire.

Jay B. le

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Great staff and location. Very helpful and friendly. Made the entire experience easy. Everything was clean, well maintained, and on time. I have rented from MANY Uhaul locations, and this I think is the best run and most professional.

MELVIN L. le

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I called the day before to make arrangements. Working under a time pressure schedule. We arrived early(before your business opened) for pick up and to handle details and were on our way within 5 minutes of our scheduled truck ready time. Phone and in person employees courteous, helpful and pleasant. Returned the vehicle after your business closure time as arranged and had an email response from you the next morning within a half hour of your opening so that we knew you had the truck. Also informed in advance that we would get a larger truck at the price of the smaller we requested at the same price as smaller truck as a smaller truck was not available. Thank you very much enjoyed working with you. .

Rebecca M. le

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I've always had a great experience using uhaul. This specific one was terrible. First, I requested a 20 foot truck with a truck tow trailer a week before my move from the Niagara falls Blvd location. Got a call from dispatch that they had to change my location to a Kenmore one because it was larger and I would have a better chance of getting what I needed. Not ideal, that would mean more mileage price but ok. I can accept that if I could get the truck I needed. They said I'd get a call the following Wednesday to confirm this. I did get a call last Wednesday and they said the location had to be changed again to the 1400 Genesee location to get the trailer and the truck size they had wasn't the 20 foot truck I needed it was only 17 foot. I was a bit tight with money from Christmas so it wasn't financially realistic for me to get a truck from one location and drive to another for the trailer to then go to my house and move everything..go to the NEW location and then bring the truck to uhaul after...not for $.99/mile. So I said fine and went on Saturday to pick up the truck. There were a few people waiting in line and the staff seemed nice enough. Got the truck, we moved and we brought it back to a uhaul dealer close to me which wasn't the pick up destination. I was COMPLETELY UNAWARE there's a difference between in town and one way options. No one at the pick up location explained this to me and the manager is the one who set up the contract for me. I specifically mentioned the location we were moving from and the ending location for us. I also mentioned that I would be bringing the truck back to wherever was closest to me which happened to be the Hopkins rd location. I thought, why pay for 7 more miles when I can pay for 1?? When I said what my plan was no one mentioned that they decided to set me up for in town uhaul and what that meant for my described plan. In other words, if I brought the truck to a drop off other then where I picked it up they would charge me an over $200 fee because I dropped it off about 6 miles away! When I saw the primisary note in my e mail the very next day I called the drop off location and they told me to call Genesee location who then explained what and why I was being charged and to apologize for NOT EXPLAINING THE DIFFERENCE IN THE FIRST PLACE TO ME!! I was told to call the Hopkins store and see if they would reverse the contract and open it up again so I could drive that truck back to the Genesee store and they would cancel the charge. The manager then explained to me that the truck we rented specifically belonged to his store and they have trucks for in town only rentals and trucks for one way rentals. This truck was a in town rental to which he again apologized for not explaining that to me when initially signing me up. I hung up and called back the Hopkins location and explained the conversation with the woman who answered the phone. She spoke to her manager who got on the phone with me and she said, "I'm sorr

Deborah H. le

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Le client n'a pas laissé de commentaire.

Jerry P. le

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Le client n'a pas laissé de commentaire.

Magdiel N. le

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Truck was not fueled.

VANESSA O. le

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Le client n'a pas laissé de commentaire.

marty S. le

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It took way too long to get the vehicle. The clerk couldn’t figure out the transaction to the computer. He had to get help from someone else. The return process was terribly painstakingly long. The same guy couldn’t how to figure out how to issue a receipt. He apologized ten times but I would rather have had a timely transaction. Way too long!

douglas F. le

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Nice people. Very helpful and attentive.

KORI K. le

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Thank you so much!! Truck was nice and tidy when we got it & it got the job done.

James M. le

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Trailer had no license plate I think that's a problem, but not David's problem.

Dave B. le

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This location was the only good thing we dealt with U-Haul last week , the Orchard Park store was very rude and ridiculous , honestly the manager needs training on customer assistance, the customer service reps that we talked to ,all but one were not helpful at all

monica Z. le

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Le client n'a pas laissé de commentaire.

bernadette C. le

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Very pleasant staff. Despite delays in our returning the vehicle (which could not have been foreseen), the staff at this location were very reasonable, accommodating & helpful. Would definitely recommend using this location for vehicle rentals.

MARILYN H. le

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Le client n'a pas laissé de commentaire.

lourdes S. le

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When I returned the truck had to wait sometime to get the girl to attend me, but overall experience was great.

Kevin W. le

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Le client n'a pas laissé de commentaire.

Melissa M. le

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Uhaul some how charged me for 2.2 gallons of gas when I only drove 5.5 miles. Makes no sense, it wasn't running idle either. Also, i must've missed this in fine print, it's $.99/mi on weekends but they advertised $.79/mi. The people at pickup location were wonderful, no issues with the location just uhaul its self.

Keith B. le

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Le client n'a pas laissé de commentaire.

Dale K. le

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Le client n'a pas laissé de commentaire.

Catherine M. le

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Everything about the rental experience was excellent. Was in and out of the office on the day of renting quickly - and drop off can be done after hours. I highly recommend using the Hopkins Rd UHaul at Dave Star Automotive - fast, friendly service and close the Route 5 and the I 190 in Buffalo for easy access from anywhere.

MARK L. le

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Le client n'a pas laissé de commentaire.

timothy M. le

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Le client n'a pas laissé de commentaire.

Joycely R. le

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Le client n'a pas laissé de commentaire.

Heather K. le

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Le client n'a pas laissé de commentaire.

Lorri M. le

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We always go to Dave when we need a U-Haul. Respected and dependable local business!

Thomas M. le

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Le client n'a pas laissé de commentaire.

Lisa H. le

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Everyone was very nice and helpful

SHERI C. le

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Le client n'a pas laissé de commentaire.

Alex C. le

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very nice FAMILY business! highly recommended!

Marybeth A. le

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Le client n'a pas laissé de commentaire.

Virginia P. le

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Le client n'a pas laissé de commentaire.

SHARON G. le

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Le client n'a pas laissé de commentaire.

raymond K. le

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We are very pleased with your business we always use your location

Jason F. le

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Le client n'a pas laissé de commentaire.

DEBRA A. le

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Le client n'a pas laissé de commentaire.

John S. le

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No problems with clerk, but my credit card was not accepted and it is a valid Mastercard. It made the whole experience awful and cost me money cause I loaded my card at the clerks request and then it would not go through. I then had to take the cash off and pay in cash. There was no one he could call to resolve it. I will not be renting a U Haul again, I will go to another company where my Credit Card is accepted.

Robert G. le

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Very honest and helpful. Great to do business with.

Madeline T. le

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Very pleasant owner, would rent from there again.

DOREEN Z. le

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Le client n'a pas laissé de commentaire.

SHAIA M. le

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nice

Mark R. le

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Excellent experience! ALL U-Haul places should be this good!!

COTTON N. le

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Le client n'a pas laissé de commentaire.

ray B. le

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David is a very wonderful person. He is very polite courteous and their business is very professional. They do Automotive work as well and they keep a very clean shop. The staff is also very wonderful.

Michele P. le

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Le client n'a pas laissé de commentaire.

Brigid S. le

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Start by INCREASING the amount of Time allowed for Rental Usage w/in the surrounding area from the 4hr window currently offered to an 'as needed' usage time on a 'case by case' basis. Not EVERY1 has people to HELP when they rent these vehicles, & therefore may require additional time to successfully complete the task @ hand causing them to rent a truck from UHaul in the first place. Also, even tho a rental agent is allowed to extend the rental to a 24hr time frame doesn't mean the job can be done in that extended period either. People such as myself are getting older & may have physical or health related limitations that prevent us from going for 12 hrs, let alone 24, much of which is Dark & while others are asleep,etc. Unfortunately, as a result of having to return this vehicle EARLY, I was unable to complete the task of Moving as hoped & instead had to make MULTIPLE return trips, still solo, which had I been given the additional days rental would've completed the following day & continued to use UHaul as my go-to in this & other situations where a regular car or SUV aren't feasible. I'm thoroughly disappointed w/this policy & will most likely NOT be using UHaul for My Moving needs should they arise in the future.

Heather K. le

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Le client n'a pas laissé de commentaire.

Holly W. le

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Reserved on-line and did not get the size or location chosen, but other than that, there were no issues.

Richard A. le

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Le client n'a pas laissé de commentaire.

Christopher H. le

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Great customer service!

Heather M. le

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My experience with David's Star Automotive was absolutely, hands down, the best UHaul experience I have ever had -- and I've rented many trucks over the years!! I reccomend this location to anyone. David is a true blessing during the moving process and I am so thankful I had the opportunity to work with him!

JACKIE G. le

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Le client n'a pas laissé de commentaire.

Peter O. le

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Great service - no improvement comments.

jonathan F. le

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Le client n'a pas laissé de commentaire.

Mary Jo S. le

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This is one of the better places that I have been to for a rental truck. Clean and professional.

susan B. le

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The man that took care of me had a very bad attitude. He was pushing and thought because I was a woman paying for the truck I didn't know anything... wrong...that was the impression, I got, and my daughter got the same...how sad...

Ginger P. le

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Le client n'a pas laissé de commentaire.

Ernest M. le

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Le client n'a pas laissé de commentaire.

James W. le

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Le client n'a pas laissé de commentaire.

Anibal S. le

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Le client n'a pas laissé de commentaire.

BRAD N. le

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Le client n'a pas laissé de commentaire.

mike G. le

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Great service and always ready for pick up.

Judith S. le

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Le client n'a pas laissé de commentaire.

BECKY S. le

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Everything was excellent; I was scheduled to pick up the truck around noon on Friday, but my first ride fell through and I had to wait for another family member to drive me there. I was so busy packing and trying to find another ride there, neglected to call and let them know I wouldnt be able to be in at noon, but was waiting for another driver. A few hours after noon, they called to ask if I was still interested. I was so grateful for the call, as I was able to explain the situation and let them know I was still intending to rent the truck. When we finally arrived, (just minutes before closing time on the day before New Years Eve weekend 2016), and after all the paperwork was done & we went outside, I realized I needed a larger truck than the one I reserved!! David Beyea, the owner, was very professional, friendly, and understanding as he re-did all the paperwork so I would have the larger sized truck I needed. He also reminded me that I might need to rent a hand truck, which I was grateful for. While driving, I approached a bridge with a weight limit, and realized I did not know that the weight of the vehicle was. After scanning the paperwork and the inside of the truck for this info and not seeing it, I got out of the truck and checked the vehicle, but didnt find anything, so I called the number he gave me. Even though it was already past closing time, David was available to provide information for me as to the weight of the truck, and assured me I was well within the limit! I was very pleased with the service, the vehicle and the other rental equipment I needed. It was a good size truck, and we still needed to make 2 trips. My sister Kathy was with me, and she was also extremely pleased to meet David! The whole experience and meeting David was a blessing! I will absolutely use them again if I ever need to move again, and will definitely recommend David Star U Hall in Buffalo, NY to all my friends and family...( and I KNOW my sister will also!!!) A VERY NICE EXPERIENCE from A VERY GRATEFUL CUSTOMER!

Kellianne G. le

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Le client n'a pas laissé de commentaire.

Daneen H. le

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I am very upset that I was charged $25 for a cleaning fee when I made sure to clean rhe truck before I returned it!

Samuel S. le

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I would recommend this as a last alternative. The price may say 19.95, but at the end of the 1 hour move it was actually about $44.95. It was very expensive for a quick 1 hour move and almost zero travel.