I can't really say much for the Thompson location other than it's a muddy pot hole mess. I don't know about the service because I dropped off after hours. But it's probably better than the Mexico location.
Daniel D.
Customer Reviews for Dawson Country Store
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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Everything was great just as it is. Have used this location before and very satisfied with the way I was taken care of thank you .
jim S.Make sure they have trucks available
ORLEY S.Overall everything was efficient and nice
Patricia M.Everything was fine
ORLEY S.When uhaul changed my reservation from a 15 foot truck to a 26 foot truck due to uhauls availability, I was promised that the price would stay the same. However, Dawsons Country Store charged an extra $100. How do I get my refund?
Michael V.Making sure they have trucks available especially the smaller ones
ORLEY S.Nothing Gary Dawson does a great Job.
richard S.Make sure there are trucks available. Just because a big company like ups wants to rent alot of trucks there still needs to be trucks for the little guy i was fortunate that i had a truck to big for what i needed it for.
ORLEY S.Dawson country store was fine but overall experience was subpar for U-Haul.
Gerald H.The fuel amount in truck was not correct. Pretty upset don't like being ripped off.
Terracee J.the online drop off was a bit challenging. Tried for 30+ minutes and even drove around to different spots in the area to try to get it to "find" my location...finally had to call in which took another 20 minutes to get ahold of a person
David A.Great customer service and professional
Julia R.Everything was great enjoy getting the small truck. I hope gary dawson in thompson mo. Location keeps them in stock. Thanks orley smith
ORLEY S.Website showed 20 ft. truck available and this information was wrong. Which cost me more $ in mileage since I had to settle for a 15 ft. truck. Make sure information on there is correct for customers please!
Michael W.Great people and great service!!
Scott S.Better hours with someone there on site.
DARRYL C.Very good job
GREG L.Make sure all systems are working. If they aren't working properly, the customer should be contacted before the pick-up time to avoid an hour long mix-up.
Vernon U.Nobody was ever at the store, I got there to pick up the truck and the code would not work. I had to call the main number to get help and was told someone should be in the store, they were not. There was a number on the door that said “Went to town, will know when I'll be back when you call†I called the number to tell the person I was there and the code wouldn't work to get the keys out of the back. He said oh let me get dressed I'll be up there in about 15 minutes. Drop off was not good either, I called because the contract said do during business hours the man said no you are suppose to take more pictures and check it in online. I called the main number again because that didn't seem right, the was told I should be able to just bring it out there and they will check it in. Not a good experience at all.
Mackenzie S.It took a while to get approved after I was there to pick my truck up. Also I had issues returning the truck because it kept saying I was entering lower milage than what I started with because you have to add a zero to the end of the milage and not what the odometer actually reads. I had to call U Haul to figure out the problem.
Sarah T.Service from gary was top notch. Its always a pleasure dealing with Gary.
Earl S.The manager came in after hours and on the weekend to get me lined up. Awesome guy.
caleb F.Owner was very friendly, easy location to get in and out of.
Noel B.Nothing! The guy was amazing.. he was really friendly and funny
Katrina T.Theres 10 years of dust on everything at this location.Same for the truck. Duct tape on the windshield stripping, the front bumper cover slid off once a day, and needed re-slotted. Its a miracle this trip came off without any chaos. Should have rented elsewhere.
Tom W.No one was around when we dropped off
Chris S.Mr.Dawson, was very thoughtful and polite to us, knowledgeable. It was our first time renting and it was a great experience.
earl T.Dealer did a good job getting thev trailer ready. Paper work was slow due to slow internet. Overall good experience.
Julius K.Please fix your computer system as it is extremely slow
BRENDA T.Yes keep the mom and pops places much nicer people like Dawson County Store.
Richard H.Not a dang thing!
Brian S.Better signage for lock and key drop off
Matthew B.Merci
Doug M.Your service was great I will be renting from you again
Robert W.Great personal
Joe R.Good easy experience.
Patrick G.Very good service at the location, Dawson's in Thompson, Mo.
Karen L.Everything was just as I needed. I cannot suggest anything that would have made my experience any better for my needs.
dan L.