I need to fill a formal complaint. The guy at the location is a cheat on gas.
Tolu D
Customer Reviews for Dawson Rd Esso
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Incompetent staff, units not clean, damage not claimed from previous rentals, accusatory on way rental returned, would not recommend renting from this location
Logan NIt was dark, aeound 8 pm, the location was closed already but the girl offers me to grab the keys and make the return the next day.
Alejandro SDrop off was easy
Lynn RTruck interior had garbage in it. Cargo area filthy. I had to clean out the unit before my scheduled pick up because it was so dirty. Ordered a dolly which was unavailable when I picked up the unit. Moving pads were unfolded and strewn in the cargo area. I will use a different company next time as this is my business and rent trucks frequently due to new contracts and can't rely on mistakes that were made here.
Duane WHave more dealers available. There are very few in the south end of the city in Winnipeg
Raymond HThe fellow who helped us was very personable and very helpful.
Kathy EStaff are inconsistent in their messaging to customers and how they rent vehicles.
Kelly EThe owner could be a bit more friendly.. didn’t speak much when asking for help
Allison PVery poor customer service. Also cost me extra days because nothing was explained to me and all that was said was here are the keys and the truck is over there. Also took customers that were behind me in line ahead of me as U-Haul was their second business and their customers come first. Also phoned to get the second days charges reversed and was treated horrible as well. Absolute horrible experience and would never want to use U-Haul again unless I was absolutely desperate
sandra sStaff was helpful and friendly.
Brian SMake sure everything it’s working bcz the back door wasn’t closing, just my friend was sitting in the back and holding the door
Adam AOne person working at the location - it took over 20 minutes to process the return because he had other customers to attend to who were not there for UHaul.
Peter BI honestly think I should get a discount, when I got the truck it was dirty and both the cab and the back were filled with flies I spent 15 minutes trying to get the flies out of the truck. Not a very pleasant first time using uhaul and if it was for the fact that I was on a time crunch and needed to get the truck to move in a short time frame I would have gotten another option.
Quion BExcellent
Marisa PI had no problem with the location it was that the trailer I had on order was not at the location I had been told it would be. The trailer I ordered was a 6x12 and I received a 5x8 which was too small and we had to make extra trips. I was told that we were called about the change but we were not. My move was a 6 hour haul return. The gas alone was expensive. I was very disappointed and would not recommend Uhaul to anyone. Also an appliance dolly and a regular dolly were ordered and were not there. Overall a bad experience. So
Shirley DOn checkout the website indicated $22,35 without coverage, this is what I selected and reserved. I was billed $32,35 without any indication of an extra $10 fee. SafeTow was added without my knowledge despite the fact that I deliberately selected no coverage.
Ashton RThe location is just an empty parking lot behind a gas station. That's fine, but maybe there should be a little more prominent signage to increase confidence that this is in fact the right place to leave the truck.
David ATransfer was quick
Mathew SReceived u haul on empty I've never experienced receiving a rental on E The feul economy gauge remained in top most red zone entire time I was driving speed limit. I've never had that happen either. Oil pressure was way above half by end of trip from 390 Dawson road North in Winnipeg to Lac Du Bonnet. Paid 65$ in fuel And 260 for the 150 km Not a good experience I've used uhaul many times and this rental experience just seemed wrong and truck un maintained.
Tina DIt doesn't matter how long ahead I book my trailer they never have it on my location so a day before rental even with their $50 guarantee they call and tell me I have to go to different location and no they don't give me $50 so went to different location guy tells me to hitch trailer myself and drive it to the front so he can inspect it, after doing all that the trailer lights didn't work so after some arguing with him and a phone call to another location he sends me there to get trailer fixed as I arrive there they tell me shop is closed and they can't fix the trailer and this was original location where I first booked the trailer and standing there I see same trailer on parking lot but they didn't want to give it to me they say someone else booked it before me so I can't get it finally after some yelling they decided to fix one I had so an hour later I finally had a trailer and I asked the guy where I got a trailer if I can return it to location closer to me and he said no problem but when I took trailer there to get fixed they would not allow me to return it there and finally few hours later when I returned it the guy doesn't even come out just tells me to leave trailer in the back and he'll close my rental well a day later I go to my uhaul account and my rental is still open I was too tired to call them and yell some more but I will definitely do it soon
Nermin KThe person working barley spoke English nothing was ready truck was dirty, tried to make Phillip fetch his own dolly out of the back of a flipping cube truck that was outside. He rather speak on his air pods and have personal conversations then deal with the people there and have places to be it took over a freaking hr to get the truck like really now I'm being charged over 500 for this are you serious
Phillip gThe vehicle was with a lot of dust on the outside and in the interior cabin they continued to improve that
Kevin GI had pre ordered a rental of furniture pads. They were not available when i arrived to pick up the rental truck. It left me scrambling to find protective blankets for furniture. NOT what i expected to do with my first 30 minutes with the truck. The service, otherwise was excellent and smooth.
Sylvie Ka hole in the wall.......the individual didn't seem to care.......said just find a spot. anywhere you can.....i unhooked myself........pathetic coming & going.....past experiences with uhaul have been good but these 2 locations.....twilight zone
STAN Pthanx
thomas jContract 27566860 How dare they start the clock on me when I had to wait for a push because the truck was stuck and then waited another 20 mins for blankets which there wasn't enough of !!! French fries on the floorboards.... wow. I didn't leave premises until after 4pm
Ari-Pekka KThe uhaul was dirty and had garbage inside. The attendant inside was not knowledgeable and was not able to communicate clearly
Millicent MFrom the time a customer service took my call seamlessly and very courteous young lady to me picking it up. The place where I picked up the uhaul the young man(who has been in Canada just 3 years) was very nice and friendly and explained everything. Joked with him regarding the weather. Moving can be stressful and those two people made it easier. Thanks a lot.
Edward KThe vehicle 15ft did not have cruise control nor could the seat be raised or lowered whereby a drivers leg seizes with muscle inactivity and bones and joints hurt in the same place over 2000km driving this way. Plus there were no snow tires to drive in wintery & windy conditions. Highly UNSAFE to drive. Certainly can see you DO NOT value your customer's safety.
Leza JAnd other location not even Uhaul the over m-all business.
Susan WLovepreet was prompt, efficient and friendly. I was a bit apprehensive about renting a truck as it's my first time. I actually had a good experience and thanks so much, Lovepreet was friendly and explained everything I needed to know. Much appreciated!
Rosario MWell done!
IZET SThis is for the guys at this location I was half way across town and wasn't sure if I locked my vehicle the staff were kind enough to go out to my car and lock it for me as I forgot to
JAMES STrailer had no license plate, latch for the overhead door was broken, and the hitch uncoupled from the ball while I was driving, even though it was inspected and passes by your employee.
Barry SNot a thing. Agent was awesome to deal with and the car dolley worked perfect.
Brian Msurprisingly reasonably priced and hassle free. i thought renting a trailer was going to be a nightmare. i was very happily proven wrong
John IAfter reserving a trailer 2 weeks ago at the regent location they called the day before to down size my rental to a 5 x 8 down from a 6 x 12. When i went to settle for the smaller trailer they had the 6 x12 sitting beside the small one that they were going give me but i was unable to have it. So i left with nothing. I went to Dawson road esso and had my original size trailer and was on my way in less than 15 min. Dealing with Dawson esso was amazing. Dealing direct with uhaul sucked as usual.
Garrett MOnly one person working there and was running a gas station and convenience store at the same time. Needs more staff to help with drop off and pickup. The lot needs to be clean, had garbage lying around and no security.
Harold SCleanling of the van might be good. Location is not bad.
Raphael RThey called and told me the truck was not available at my requested pick up location or the time I had requested it for. I had to go to a further location at a later time to get the truck, which made me miss the time slot I had the elevator booked at my new place. On arrival I was told that the furniture pads and furniture dolly I reserved were not on the truck and that I would have to go pick them up from an even further location. When I inspected the truck, it also did not have the other two pieces of equipment I had ordered. 0/10, do not recommend.
Joshua MRecommended to family and they all ready booked
BRENT DVehicle not maintained with engine warning light constantly on and food from last person using it was found left in the truck. Trucks are not kept full as common sense dictates.
Edward dHave someone clean up the garbage from the previous renter, so I don't need to say it's dirty when I pick it up/return it in the same state
Chantal TVery helpful staff! Thanks for the assistance.
Carole MSmall place, but super easy to drop off at. Guy was helpful and had the truck and trailer checked off quickly.
Sheri PBest manager in town 😘
Adrianna KHad a problem everytime I rented from this location. Reservations are NOT guaranteed and when I called to get my $50 rebate they said I wasn't approved for it because I picked up my truck late... MY TRUCK WAS NOT EVEN READY AND WAS GIVEN TO SOMEONE ELSE!!! Never again using Uhaul, this time was the last straw.
Summer SCustomer service came across as frustrated and a bit rude. Maybe end of the month is more chaotic. Not thrilled that our location changed TWICE. Super inconvenient. Uhaul is super sought after though so I'm sure none of this matters. Also I think I was charged for an extra day.
BRITT KI went to their gas station around 8 am in the morning and they didn't open their store. They suppose to open their store by 6 am. After the wait of an hour, a guy came who do not know how to open their system to put the information into the system. After 30mins another guy came. Who did the rental process and said he will help to secure my car on the auto trailer. after struggling of an hour he said he can't help me because he don't how to secure and left the place. I was in the middle I had no idea how to secure. Now I was asking another guy he said I don't know how to secure it. Finally, I secure my car with the help of youtube. Those guys left me in the middle of the road. I don't recommend going to their store even for gas.
Gurshara S