Customer Reviews for Dayton Chevron
(U-Haul Neighborhood Dealer)

Évaluation :

3

Drop the keys off. Had to move the truck twice. They did not look at the truck. Just drop the keys off we will email you. Think I dropped it off a hour late, I guess. Not really clear on drop off time, got charged a whole days late fee. Four trucks siting there. Not like they had it waiting for someone.

Évaluation :

2

The cashier said it was full so we topped it off after our use which we only went 7miles and it cost us $50 so apparently it wasn’t full

Évaluation :

5

The young man that took care of us was very nice and had to multi task will helping us and dis a very good job.... we will go back.

Évaluation :

5

Easy!

Évaluation :

3

Dropped of the key and that was it.

Évaluation :

2

I called to explain I have dropped off the truck at 6pm the same day I picked the truck up and tried to return the truck through the app. Was told it was written down when I dropped off and customer service said no extra charges would be made to my card and now I have $12 added to my card for "dropping it off the next day at 11am" when I dropped it off at 6pm the same day. I shouldn't have to pay extra for miles I didn't drive.

Évaluation :

1

We ended up doing the check in on my phone and that didn’t work so we had to call U-Haul needs to make this easier and faster

Évaluation :

3

wheels worn out hard to push

Évaluation :

5

I could not send good photo of the odometer using the self checkin app. Tried numerous times.

Évaluation :

5

The lady at the uhaul was very very nice and a very good personality She knew her job Very good. Did an excellent job. Quick and easy

Évaluation :

2

I was taxed 30$ on 296$ that's a rate of 10,3 %. Texas is 8,25 %. No one wants to take responsibility for this or take appropriate action, to correct this.

Évaluation :

3

Truck has a very bad exhaust leak an the steering sucks

Évaluation :

5

I was most impressed with the staff. Well skilled!

Évaluation :

3

Make sure to verify the uhaul moving help and don't let them take your money.

Évaluation :

5

Overall great experience.

Évaluation :

3

Walk with your customer the vehicle instead of smoking a cigarette. Take care of business

Évaluation :

1

They didn't confirm check in when we returned the truck, the truck had more fuel than when we got it. They were not informative at all when it came to returning the vehicle. We were over charged. They've ran my card six times for the incorrect amount causing my card to cancel for fraud charges. I could go on. I am not pleased with the return at all!!!!!

Évaluation :

1

Went to the location in Liberty first then contacted the location and Ames both very unprofessional. The third and final location I still had to get assistance with the one 800 number. The first one 800 number was clueless as to what branch head what? Terrible experience.

Évaluation :

2

No drop box. They charged me an extra day when I dropped the truck off same day. The app was not working, error said there was a problem on your end. I called to report that the next day and the rep said that cameras will be check and no extra charges will be made if dropped the same day. I was still charged an extra day, I have opened a dispute for this..

Évaluation :

3

Well not everyone has a smart phone and if my son had not been there it would have been impossible to check out or back in. The truck we had needs a front end alignment very bad.

Évaluation :

2

Truck was dirty and not full of gas.

Évaluation :

3

The specific location I picked up the UHaul was a gas station. So I thought when I brought the truck back I could just top it off before I gave the key back but the gas station does not serve gas. It's a chevron but does not serve gas and is a cash only business.

Évaluation :

5

no need to improve great customer service!!

Évaluation :

5

Very friendly and convenient

Évaluation :

1

Arrived at the gas station and was told that the person with the keys to the truck was not going to be there till 9:30 when I had a 9 o'clock reservation. So I come back at 9:30 and the attendant then tells me that If it has a lock on it I need to download the app. I wish I knew that earlier!! Then I couldn't get the app to swap to a truck share so finally I was able to do it on the website. The truck smelled horrible but was clean. Also there isn't a section on your app to select if it smells like someone smoked in it b4 which it did. The truck steering wheel popped when you turn it and the tires where bald. But needing a uhaul and having no other option I had to use it. This is the second time if used a uhaul and will prob be my last. Not worth the hassle. Or the almost $100 I had to pay for it

Évaluation :

1

I’m getting charged $100 when I was told $60

Évaluation :

5

Nothing, the cashier at the gas station was very nice and the owner of the store was also so nice and helpful.

Évaluation :

5

This was the original location we wanted to rent from.

Évaluation :

5

We returned the rental right away, less than 48 hrs from pick up and this location were not able to credit us for any of the 3 & 1/2 unused days. And yet the 57 miles we went over the allotted miles given for the trip couldn't even be waived in lieu of the early return. So *NOTE* early returns are not rewarded in any way! This older style vehicle assigned for our trip struggled during acceleration and the belt squeaked loudly. The vehicle poured pools and puddles of water to which a roadside assistance service was sent to a rest stop we were at to check it out for us only to inform us it was the A/C that was causing the puddle and it was "throwing" water on the belt which caused it to squeak. So what can you do to improve for the next customer? Give the rental drop off locations the ability to waive or credit fees for unused time/small mileage overages.

Évaluation :

5

All good, it has helped me more than what they think.

Évaluation :

3

Uhaul IT systems systems seem to be aging, difficult to utilize the current system. Also difficult for attendee at the pickup location to do the same. They mentioned this is a ongoing problem

Évaluation :

5

Had no problem there. Very nice personnel!!

Évaluation :

2

I had to stand at the counter and use the app instead of the agent assisting me. I never did get the mileage and fuel level to enter in the app and was overcharged for mileage, fuel and insurance. I have contacted them regarding these issues and once again, they can not help me. I am a repeat rental customer. I have never had such a bad experience prior to this. I need a manager to contact me and issue a refund

Évaluation :

5

I had no issues with my drop off location, but dropping off with the uhaul website/app was full of issues. It wouldn't let me take a picture in the website, but it wouldn't let me upload a picture either. Let me upload my own picture instead of having a buggy camera built into the site.

Évaluation :

1

The truck was filthy and a half a tank. It was all banged up. On the way home with the truck the tire blew. It took over two hours to get the truck. And when returning it uhaul sent us the wrong address then charge for the extra mileage. And then wanted to charge us for leaving it at a half a tank because that's what was in the truck when we got it.

Évaluation :

2

The tenant was very unknowledgeable. She was hung up assisting another customer that she was not capable of helping. Made the entire check in process take a lot longer than it should have.

Évaluation :

2

Make sure someone is here on time for the appointment. Was 1hr late . Unacceptable!!

Évaluation :

3

They are not equipped to give you your deposit

Évaluation :

5

Installing a drop box for keys.

Évaluation :

1

Have someone who knows about the uhaul there during uhaul times. The employee said he didnt know nothing about uhaul procedures. The manager only knew,but he wasnt in. I didnt want to just leave key but employee didnt know when manager was going to in. Plus I got charged extra money but was not told what I was being charged for. Went back to store after new charge to get clarifi8on why but once again the manager in charge of uhaul wasnt there. The employee there said he didnt and couldn't deal with uhauls.

Évaluation :

1

Absolutely nothing but take your key.

Évaluation :

1

A complete shit show. I waited an hour to get a truck that I had a reservation for. Unacceptable.

Évaluation :

1

Rental Agreement and all the advertisements say 29,95 this is not true actually took 59,95 plus 125 out of my account. False Ads