Customer Reviews for DD Heavy Towing
(Concessionnaire U-Haul dans le voisinage)

361 évaluations

1976 W 200 N   Logan, UT 84321

(435) 755-6639

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : 9h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(435) 755-6639

1976 W 200 N
Logan, UT 84321

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : 9h am à 3h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Reed P. 
Évaluation :
1

The Property/Truck rentals manager was a very ignorant individual, would not answer questions or listen to concerns. Very unprofessional and absolutely has no customer service skills. Very condescending, I left that place with less respect for Uhaul and those Uhaul works with.

Cooper B. 
Évaluation :
1

Was taken advantage of and charged for services I never agreed to. The Uhaul representative was rude and even boasted of charging other customers more than quoted because of how he said customers were stupid in not following directions. One thing I feel is Uhaul will not follow up with this along with others experiences, but I guess I will never use uhaul again because of it as well.

Jacob C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas S. 
Évaluation :
1

Employee who helped us was rude to everyone in my party as well as the previous couple in front of us. He was unprofessional and selfish and only seemed to care about himself and his time. I live uhaul, but would never go to this location again.

Whisper E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY S. 
Évaluation :
1

The Owner over this U-Haul building was very rude right from the start. Not helpful at all. He was very Misogynistic. I called in and my pickup time was at 8AM. I told him I was just down the road but I would be a few minutes late, he proceeded to tell me that my pickup time was 8 and I needed to be there then (Very rudely). Got there @8:02, walked in. He said he needed my ID, Phone, and a Card. Forgot my phone in my car and he scuffed at me and told me to go grab it. I gave him everything he needed and he was doing things on the computer and then he swiped my card. (I did not realize that he was using the card to pay for my bill, I thought he was matching my name on my ID to the card, like some other places do) I asked him if he was having me pay on that card and he said "Yes, you know you have to pay for this right?" I told him what I thought he was doing with my card and let him know I needed to use a different card because that one had no money on it. He then said, "Oh Yah! Sure! How about next time you hand me a card that works huh?" Paid for it, he handed me the keys and took me out to the truck. Went on to ask me if I had ever driven a big truck like this and I said, no but that I had driven a pickup before. He tells me to get in the drivers seat and starts Meticulously showing me details about the truck that Everyone Knows. Do I know my MPH? My RPM? Gas pedal? Break pedal? The answer is yes, yes I do. Kid you not I got a rundown for like 20+ minutes on everything that makes a vehicle run. It was very degrading. At this point I really should have just gave him back the keys and asked for a refund. Near the end I was going to be late for my drop-off time, so I called him to let him know to tell the other people who were picking up the truck. He made me feel so bad for it and basically said I needed to be on time. I'm not gonna go 120 MPH in a 18ft something truck. Dropped it off and he continued to be rude. Top 3 worst experiences with customer service. Will never go through U-Haul, probably ever again, and most definitely not this one. I think about it now and I realize if this Narcissist hadn't wasted my time in the beginning I would have made it on time. Ended up in total costing me 4 or 500 dollars for everything. Understandable there was a late fee but it should have never been That much. If you are a women. Do Not Go Here. PLEASE!

Rebekah P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Melanie H. 
Évaluation :
1

The guy running the place was very rude and was mad at me because I came close to his closing time, which is allowed on the site and the closing time was not shown, and because he didn't get his lunch break. He made me come the next morning when they opened, but no one was there for about 30 minutes after they were supposed to open. I would have gone to another location if there had been one available.

Jakob H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ella H. 
Évaluation :
3

The guy doing the checkout was grumpy.

Reuben M. 
Évaluation :
2

Only one person working, and a lot of folks trying to get helped at once; needs more help or restrictions on number that can get a certain appointment time.

Jake G. 
Évaluation :
3

Truck wasn't terribly dirty but was a little clean. I needed to move my time up for pickup and had a difficult time having this location move my time up for me. I eventually had to call the main corporate line.

Trac N. 
Évaluation :
2

The guy that ran the place when we picked it up, was talkative and scattered. We were supposed to get our truck by 9:00 am, but he was way behind on other customers in front of us. We didn't actually sign for the truck until 10:30 which threw off our schedule and other people were waiting for us. Plus his office and surroundings were VERY dirty and cluttered. Extremely dirty. The truck was clean, but only 1/4 tank of gas in it.

Brian T. 
Évaluation :
1

The guy was not good to work with, wasn't there when we went to pick up the truck. Then when we went to return it after hours, the app wouldn't let us check it in.

Sarauna O. 
Évaluation :
1

The attendant/owner of the location was absolutely terrible, unhelpful, and unfriendly. He completely lacked any care toward providing quality customer service and treated customers as if we were incoveniencing him! The property had absolutely NO signage directing customers of where they could park a rental for return, or if the parking lot was full, where additional parking could be found. I followed online return directions and went to return the key to the designated box, and was then yelled out for putting the key in the box. I will NEVER use this location again.

Kayla D. 
Évaluation :
1

Walked in to what looked like an abandoned body shop. Employee who then helped me made no eye contact. Either way, half the time he wouldn't even be able to see my face because he had his feet up on the desk. Upon return he I felt trying to avoid me. I had to follow him around and when I returned I asked him if I just gave him the keys or what he wanted me to do. He said, yea just give them to me or not I don't care. I like Uhaul but will definitely avoid this location at all cost!

Luis F. 
Évaluation :
1

Very rude and made me feel like an inconvenience

Zachary M. 
Évaluation :
1

This was the worst customer service ever! Whoever answers the telephone could use some basics in hospitality services. I've never been to Logan and the address didn't clearly pop up on my Garmon, i drove over 12 hours to get there and this guy was such an asshole! He made me feel stupid and I couldn't even understand him. That Redneck needs a correction.

ERIC M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SEANK W. 
Évaluation :
5

We arrived to drop off the trailer a day early and near the end of their business day. There were other customers already being helped so while waiting they took a look at the trailer and showed us where to disconnect it. Then they said that we didn't have to wait and that they would ensure we got an email confirming delivery. An hour or so after business hours we got the confirmation email! Thank them for their help!

David S. 
Évaluation :
1

No clear direction on where to park upon arrival. The gentleman at the location was extremely grumpy and unhelpful. I very much felt like I was a major inconvenience to him. He was condescending and rude and made me feel stupid for doing the best I could to both find a place that was out of the way to park the truck and to return it with as little inconvenience to him as possible.

Scott L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dale W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor B. 
Évaluation :
1

We paid with one card on the phone and ended up having to present another card, which was fine, but in the end they charged the wrong card. The worker at the pickup location was very rude and was looking at pornography on his computer while we were there. Uhaul has a pathetic policy of making you return the truck with the same amount of gas as when you took it (half full for us), instead of just making everyone return it full to ensure you only pay for the fuel you use. We will strive to NEVER use uhaul again.

Josh L. 
Évaluation :
5

Quick and courteous check in here. Very friendly and competent folks. Overall great experience.

ALAN B. 
Évaluation :
3

Expired plates, by more then a year. Safety chains worn/bad shape.

Siobhan C. 
Évaluation :
1

I will never use uhaul again and would never recommend this location to anyone. Lowell was absolutely insufferable to deal with. He is rude, refuses to acknowledge that he has spoke to you on the phone before, messes with the time frame you have booked, and is no help resolving any issues or questions. Plan on hearing that it's “not his problem” or “must be your phone” when mobile drop off does work. I can't believe uhaul would let this clown be a representative of the company. This is not how you run a business.

Bryar H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martha J. 
Évaluation :
4

In the website, show alternate offerings. It shows alternate trucks available for the two locations chosen, but I had to manually go back and choose the “around town” option so that the truck was returned to the same place

Jarrett A. 
Évaluation :
2

The guy handling the reservation was extremely rude through the entire transaction and went on a few rants about us customers making it more difficult for him.

Allen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe G. 
Évaluation :
1

Don't use that location. The person who runs it. Is very unprofessional and full of himself. He is very narcissistic and make you feel like you are taking his precious time away from him.

Mark G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas Y. 
Évaluation :
2

The interior of the truck was not clean, very dusty.

Karl P. 
Évaluation :
1

The guy in the office was rude. I rented Uhaul for the first time, when I asked some basic question he was answering in a rude manner. I do not suggest anyone to rent from this place.

ASHESH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LON L. 
Évaluation :
3

We have used Uhaul several times and this was not a great experience. Gentleman at pick up was very short and complicated things by not listening or wanting to hear anything. Maybe it was because there were other people waiting and he felt rushed but had he taken a moment then it might have been better. When we dropped off the trailer there was no one around.

SHARA K E. 
Évaluation :
1

They guy is not very nice! Not once did he look me in the eye or even face to face.

Gary R. 
Évaluation :
2

The gentleman I worked with showed up 10 minutes late for our 9:00 AM pickup and ignored me until I walked into his office and made contact. His manner was unfriendly and condescending. The truck was dirty on the outside and the windows cloudy, but otherwise in good working order.

Nathan B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEREMY F E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sareena P. 
Évaluation :
3

Oscar the grouch runs the place

DEREK R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHER W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ZACHARY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SPENCER T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Douglas H. 
Évaluation :
5

I'd have to say that this was a great experience!! I was in and out quick and the fella that helped me out was amazing, funny, and made sure I had all the info I needed to feel comfortable renting this uhaul truck! Thankyou so much for your service! You folks saved me time and money, you are appreciated!!

Bergandy W. 
Évaluation :
2

This a review for Uhaul in general. I order equipment and they don't have it available the day before and offer something that I had to make work with no discount. Ridiculous.

Alvaro C. 
Évaluation :
5

The Rental location was very helpful. when my online check in didn't work, they helped out to get me on my way. I will never use the online check-in again.

Jason M. 
Évaluation :
2

Don't rent out trucks with the Check Engine Light on, attendant gave me some weak excuse to about the warning light, but that only added to the worry and concern for the trucks reliability.

Robert B. 
Évaluation :
1

Messy office, rude owner and disorganized lot. Will not be using this location ever again.

Robert L. 
Évaluation :
5

No problems, actually I got a lot of help because I was towing a tractor and was made aware of some potential problems so I changed around a couple things and everything went perfectly. I appreciated the expert help. Bill Saunders

William S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kristen F. 
Évaluation :
5

The place was very cluttered but the people there were extremely friendly. It was what I would expect from a facility such as a trucking and tow company

ADAM H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven Y. 
Évaluation :
5

Absolutely nothing. Doing very well at these two locations.

Patricia A W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler L. 
Évaluation :
5

Honestly, I was kind of worried about this location because of the reviews but everything went really well. I used the mobile check in stuff which made it really simple and easy, and I could just pick the vehicle up whenever. Someone helped me when I returned the truck, so there was a little bit of confusion about where the keys ended up because I didn't complete the rental through the mobile app. As long as you're willing to be honest and follow the directions given, you don't have anything to worry about.

Evan R. 
Évaluation :
2

The truck was very dirty and looked like it had sat for sometime. This location has a ton of trucks and the guy is friendly, however, the truck was so dirty, we had to go clean it before we started....nobody gave us credit for that! We returned it in much better condition than we got it and then got over charged for our rental. Boy....what bad business practices! To which the chat person disconnected me because I wanted my overcharged amount back. Again....what bad business practices.

Pete C. 
Évaluation :
1

Look into the sketchy DD Heavy Towing location. No one was there to open the doors for business at 8 am. In fact, the only people there were customers like myself, and a four others, and the county sheriff. Even the sheriff was looking for someone at the business. No one ever showed, so I parked the truck appropriately, and completed a self return process via the website, uploaded the photos of the truck as directed, dropped the keys in the dropbox and left.

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jillian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy S. 
Évaluation :
1

I chose this drop off location because of the ability to do a mobile drop off. I wasn't sure what day or time I'd be getting in, and I'm a woman alone. If I can avoid strangers in a new place via a mobile drop off, that's my choice. I dropped off the trailer and input all the mobile drop-off info. About 5 minutes after leaving, I get a call from someone at the location, and he said “you didn't fold the blankets you used and you didn't come inside” with an incredibly disrespectful tone. 1) No, I did not come inside because I had a mobile drop-off available and it was a Saturday afternoon. That also means he was watching me out the window of the shop as I struggled to park the trailer in a good spot. Disrespectful and creepy. 2) I did not fold the blankets I used, true. I used 3 of the 6 I rented. The other 3 were unused and folded. The three I used were piled on top of the new ones. I have my entire printed rental contract here, and no where does it state the blankets need to be folded upon return. Between family and I, I have rented uhauls with blankets at least 8 times and have never been disrespected for not folding 3 blankets. I was told there would be a 15 $charge for not folding the blankets. I will be disputing this charge.

Lindsey H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brady L. 
Évaluation :
1

Get another employee. My reservation came up under my daughter's name and Lowell told me I couldn't exchange my name with my daughters. I insisted and showed him my confirmation number. He grudgingly typed in my name on the reservation. He was not helpful: He didn't acknowledge that I had talked with him the day before He circled items on the contract without a verbal explanation and when I questioned him after the rental he said he had explained things because they had been highlighted. For example: I filled the gas up upon return which cost me way more than I used. He said I should have stopped at 3/4 instead of filling it. “I can't siphon it out, you know”. There were a few leaves and twigs in the truck when I returned it and Lowell said, “the truck is filthy “. I swept it out. No inspection or comment from Lowell. He was grumpy and accusatory. A very unsatisfactory, and costly experience.

Carolyn R. 
Évaluation :
2

Customer service was a bit rough

Mason E. 
Évaluation :
2

Absolutely disgusting and filthy environment

Colby T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyson J. 
Évaluation :
1

Poor customer service. Extremely rude and unprofessional.

Isaako T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

very helpful, had my furniture pads all lined up and ready for me. Even gave me some great driving tips and walked me through how to navigate turns, hills, etc. Great guy!

Eric F. 
Évaluation :
1

I will not be using this location again. The man that was working at this location was very rude and degrading. I did not sign up to do the self-serve option through the app, but to check in at the location. Yet he refused to help me because I need to use the app. After calling the U-haul office, they told me I could not use the app because I didn't choose that option and he finally helped. He continued to make rude comments through out the process. The equipment was great, but the location and customer service was not worth it.

Wyatt M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Spencer P. 
Évaluation :
5

Top quality service!

Shaun H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SELVINALEXANDER R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JENNA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kailee D. 
Évaluation :
2

I dropped off before the reserved time but no one was there.

COLBY P. 
Évaluation :
2

The owner was very abrupt and rude to customers. I will not be returning to rent from this location.

Remington B. 
Évaluation :
5

Ralph was a very professional person. Explained everything about the trailer. Good experience.

Ralph W. 
Évaluation :
3

The pick up location was very professional and helpful, but this was not the location we were scheduled to pick up from. We were scheduled for a pick up location 100 miles away (West Valley, UT). We made a reservation for a 26' truck weeks in advance. We were informed one day before pick up that the West Valley location did not have a truck for us. We were moving to another state and absolutely needed the 26' truck on the scheduled pick up date. We were offered a 15' truck instead, which is not even comparable. The closest available location for a 26' truck was 100 miles away. It took 4,5 hours of our time and we had to pay for fuel for the uhaul rental and our personal car in order for us to go pick up the 26' truck at the Logan, UT location. We were not given enough miles for our full trip, so ended up paying for additional miles. The entire experience was very, very frustrating. I am very hesitant to recommend UHaul based on our horrible experience. I feel we were overcharged considering we had to drive 100 miles to go pick up the rental that was originally reserved for a location less than 5 miles from our home. We also had to pay for the extra fuel for that 100 miles for the uhaul and our personal vehicle. We will seriously look at all other options available before using UHaul again because of this experience.

Nick O. 
Évaluation :
1

The office was gross and felt like I was in someone's house, a hoarders house. I felt that the employee that helped us made inappropriate comments, and sometimes misogynistic comments as well.

Brooke T. 
Évaluation :
3

Not the fault of this location, I was diverted to I'd because my original location didn't have any trucks, and I'd only had a smaller truck. Due to using a smaller truck than originally ordered I had to make several more trips than planned, incurring more mileage and fuel costs than would have been if the truck I reserved had been available.

Stephen T. 
Évaluation :
3

Make sure the customer has all their equipment. the owner did notgive us the dolley and akso did nit refund the cost as promised. i had to take care of the charge myself. The business does have excellent choices of towing options. i would recommend him again.

Chris G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Z. 
Évaluation :
4

Everything was fine. I appreciated the use of the truck. Merci.

Wayne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryce N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kris M. 
Évaluation :
1

This is the second experience I have had with this location and the person running this location is extremely rude and argumentative. A poor representative of U-haul.

Andy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
1

The guy didn't know what he was doing. He had little gas in the truck. He separated my reservation to individual rentals, he didn't give me the correct uhaul to return the equipment to.

LAURYN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe C. 
Évaluation :
1

It was slow, I was given a different pick up location than I requested. It took an hour to get the vehicle at the new location.

AARON W. 
Non les évaluations ont été soumises pour cet établissement.

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