Évaluations des clients DDAR Rentals LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de DDAR Rentals LLC

Cote générale :

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Dhaval P.
Évaluation :

I had to wait for long time. Still did not get keys.Then i had to rebook

Souadou D.
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Make sure the truck is empty before you hand the key to the next client

Jason B.
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There were lots of new uhaul trucks at location but the owner gave me an old white truck that was not marked uhaul and had for sale on the key tag.

POUYAN M.
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Friendly people working there

LUKAS V.
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No means NO! When I specifically reserve online and say no insurance. And when asked at the store to confirm no insurance, I don't expect to see a surprise on my bill for $25 in insurance. And then to tell me you specifically told me, when it was all of 3 hrs prior so I very much remember, and you were half paying attention to me while checking in two people at the same time. And then to yell at me to take it up with the regional manager, knowing full well he'll never call me back though I tried. I'll take my truck rental needs elsewhere. So no, don't recommend.

DIONS R.
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Le client n'a pas laissé de commentaire.

CECILLEJ M.
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Le client n'a pas laissé de commentaire.

Alaina H.
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Le client n'a pas laissé de commentaire.

XIAN L.
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Electronic service of registering to rent U-Haul is good. Service people here are generally nice. Just one suggestion, please consider provide a dolly and a hand-truck inside of the U-Haul trunk for a customer to use, because other U-Haul locations provided them.

carlos R.
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Le client n'a pas laissé de commentaire.

CHANDRA A.
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Le client n'a pas laissé de commentaire.

TIMOTHY O.
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Let people no before they arrive that there is no parking at this location

Brian R.
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Le client n'a pas laissé de commentaire.

Frank N.
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Ensure your trucks are properly inspected. A move is stressful enough and to have a truck fail in the midst of moving is not acceptable. Yes, i know, sh*t happens.

Lenin H.
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Le client n'a pas laissé de commentaire.

MORDECHI B.
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It was someone else that rental!!!

YOLANDA C.
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Le client n'a pas laissé de commentaire.

ELAYNA T.
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Le client n'a pas laissé de commentaire.

NICHOLASR P.
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Le client n'a pas laissé de commentaire.

ARNOLD L.
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Fast checkin and checkout, even though there's always a line, they always move through it quickly

Lenin H.
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Le client n'a pas laissé de commentaire.

RAAGINI RAMESH L.
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Le client n'a pas laissé de commentaire.

TRESIE G.
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Le client n'a pas laissé de commentaire.

Sean F.
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Excellent customer service made the rental and our move great. Thank you!

Stefano G.
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The manager there was very rude and not helpful, almost annoyed that I was there and asking questions. I made the check-in online to save time but he said things needed to be done again there in person. I purchased rented equipment online and was expecting things to be already in the van or ready to be collected but the manager said I needed to rent them again at the location in a very aggressiv e tone. Overall very poor experience I will not be back to this or other u-haul locations

SONNA H.
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Keep up the good work

Michael P.
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Le client n'a pas laissé de commentaire.

Eric P.
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Le client n'a pas laissé de commentaire.

Adam N.
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The truck was in horrible shape. Neither door fully closed because the doors were literally bent out of shape, and the passenger side mirror would not stay in the same position. It felt very dangerous to drive. If I went here again, I would always ask for the newest vehicle, this one was about 40 years old.

Juan F.
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Staff was friendly and helpful.

KENNETH D.
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Owner should not argue with the customer when u-haul agreement is altered by u-haul without customer knowledge or consent...even if the customer benefits.

SARAH O.
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Le client n'a pas laissé de commentaire.

Yu T.
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Le client n'a pas laissé de commentaire.

Champian F.
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Le client n'a pas laissé de commentaire.

MANUEL L.
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Le client n'a pas laissé de commentaire.

Bingsyin Y.
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Le client n'a pas laissé de commentaire.

Jesse B.
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Le client n'a pas laissé de commentaire.

Krish A.
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Customer service could have been little better as we had a bit trouble understanding the sales associate. Other than that, he was good.

NICHOLASJ R.
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Le client n'a pas laissé de commentaire.

NICHOLASJ R.
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Le client n'a pas laissé de commentaire.

NICHOLASJ R.
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Le client n'a pas laissé de commentaire.

Zhaoyuan L.
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Totally unacceptable mileage reading and billing. U-haul billed me 80 miles for my 5 miles drive. The agent did not check the mileage when pickup and drop off. Terrible experience!

CHIA M.
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Bed attitude to the customer and the car did not maintain as clean as expectation

Charlotte S.
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The truck was fine however, the manager and people that work at this location do not wear masks while interacting with customers. During this time when we are in a pandemic covid19 is really contagious. The cases and numbers are rising in the New Jersey area. Everyone should be wearing a mask! I was extremely uncomfortable because when I rented the truck and when I returned the truck the employees were not wearing masks. That did not make me feel safe at all and for this reason I would not refer this location to anyone.

Emilisa R.
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Everything

SAMANTHA M.
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The truck wasn't super clean especially with COVID, but not bad.

Yash S.
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Le client n'a pas laissé de commentaire.

Christopher G.
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Look at the time I returned and when I received the receipt. The gentleman processing might have done this on purpose. He said, “you did a lot of driving, the gas is down to 1/8 tank.” When I returned, the fuel gauge was on 1/4 and I added gas. I asked the gentleman to walk to the car to verify. I was told not to worry about the fuel, I was not given the chance to check. I will never use this location again. The gentleman who checked me out was fantastic. My issue is with the return.

Jingren Z.
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Le client n'a pas laissé de commentaire.

Meliza O.
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Le client n'a pas laissé de commentaire.

Yushiang L.
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Le client n'a pas laissé de commentaire.

Adam B.
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Saw all the negative reviews and was nervous but had a great experience. Was probably 3 minutes between walking up to the counter and giving my phone number and walking out with keys in hand. No paperwork to sign. Truck was fine. Location is open 24hr which is awesome if you're running late. Location is in a gas station. Their price is 10% higher than the gas station literally right across the street. But unless you went really far it probably doesn't add up to much.

Brett S.
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Dirty truck on the inside. You could certainly tell it wasn't wiped down which is unacceptable in covid hotspot. The gentleman who provided the vehicle told me I couldn't park my car in their lot and to illegally park it in the Best Buy lot across the street. I asked, could I get towed and he responded, “I'm not sure.” After some arguing back and forth he gave in realizing I'm removing a vehicle from his lot so it's really not a big deal if I park mine in that spot while I'm using the truck for three hours. In my contract they stated I had to bring the truck back at 3/4 tank of gas which it was well below when I left the lot. Shame on me for not checking it before I drove off. I used the truck for 5-7 miles and had to put 5 gallons of gas back in to get it up to that line. I sat in the lot for five minutes as well with everyone ignoring me so had to pump my own gas. Bad representation of U-Haul and doesn't need to be that way. It's a simple business model with zero integrity at this location.

SANDEEP D.
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Le client n'a pas laissé de commentaire.

KONSTANTI V.
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cancelled on me and downgrade me from a truck to a van. as a result i had to do 2 trips instead of 1 and paid an additional $250 to the task rabbit. they even refused to give me the $50 reservation guarantee becaused the offered me a truck at 3pm i.e. 6 hours after my booking. A time that the task rabbit was not available any more

Wei W.
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Great experience. Was a little worried in the beginning since there was a snow storm couple of days prior to this, but with mover's help, we were able to wrap everything up in a little than 2 hours. Recommended.

SONNA H.
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Keep up the good work!

MICHAEL O.
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I got truck a truck on December 4th which is in bad condition, without checking the condition of the vehicle they gave to us and in the middle of the highway smoke came out of front hood and suddenly engine stopped which put our lives on danger ⛔️ this is ridiculous and same day towing truck came and towed the vehicle which we barely used for 4 hours and they sent invoice that we return the vehicle on December 11th this is unacceptable

gladys M.
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Le client n'a pas laissé de commentaire.

Jennifer D.
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Le client n'a pas laissé de commentaire.

Jessica M.
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When I first entered the vehicle I had to immediately roll down the window because of the horrible smell that assaulted my sense of smell. Upon turning the truck on I noticed the check engine, the traction control and the suspension wipes all on. I went back inside to speak to the representative and he told me "All the trucks are like that". So I leave, about a quarter of a mile into my trip the truck started shaking so hard I had to pull over. I got out of the truck to make sure everything was still intact and decided to keep going. When I finally got to my destination I tried to open the back of the truck, where are then had to pry the latch open. I loaded my truck and again on my way to my final destination the truck began shaking uncontrollably to where I had to pull over. I sat on the side of the road for about 10 minutes, and continued on. About two minutes later the same thing occurred with the truck shaking violently and uncontrollably. When I returned the truck I told the representative about the shaking of the truck and all he could tell me was to speak to the manager the following day. Never in my life will I risk it again by renting a truck from that location. I don't even know that I will rent from U-Haul again because of this experience.

John O.
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Le client n'a pas laissé de commentaire.

Natasha R.
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Le client n'a pas laissé de commentaire.

Sai Charith C.
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The store keeper was extremely rude. He was shouting at me for no reason when I went to collect the key. When we returned he made us fill more gas than it had before.

Kevin D.
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Le client n'a pas laissé de commentaire.

Leielt A.
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Honestly, I am glad that I got the opportunity to go to this location and get a U-Haul. Everything was right on schedule. I was able to go to my location and back with no complications. I already have the app so the process was quick and easy. Will be coming here when I need a U-Haul. I also realized that when I arrived, it was at a gas station and it's 24 hours so I was happy about that. Thank you!

Yevgeny G.
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I reserved the trailer to pick up in my home town of Fair Lawn, but the day before was sent 45 minutes away to downtown Jersey City to pick up the trailer and drive it back 45 through urban congestion.

William S.
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Le client n'a pas laissé de commentaire.

Aaron D.
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Le client n'a pas laissé de commentaire.

frederick B.
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Le client n'a pas laissé de commentaire.

Mostaan L.
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Le client n'a pas laissé de commentaire.

Mohammed M.
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Le client n'a pas laissé de commentaire.

Kelly B.
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Do not rent from here. The way it was run was a complete disaster. There was one counter for both the gas staton it was ran out of and the actual U-Haul renting. They did not have any of the supplies I had previously paid for and didn't do anything about it, they still charged my card and now I am in contact with customer service. No one was wearing a mask and they were very unprofessional. I returned the van with 7/8 of a tank (same way I got it) and they charged me for gas.

Nikolay B.
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Le client n'a pas laissé de commentaire.

Jacob P.
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great location. man was busy and overwhelmed

phillip L.
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Good service

Yuri L.
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A new van, an involved management and a seamless transaction. The only suggestion is to offer a full tank of gas, especially from a gas station location.

Erin R.
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I would not recommend this location because overall the communication and customer service was very poor. I originally had a quote for an $89.99 deposit fee and when I picked up the truck, the deposit was $171.99. The manager said that they have a high theft rate so they charge a higher deposit fee. That is fine, but that is how it should've come up on the Uhaul site so there were no surprises. Also, when we came to pick up the truck at the scheduled time, the workers were like, there's no truck come back later. The girl with the truck previously fortunately only showed up 10 minutes late but as a business, you need to plan for these things and not book the same truck back to back because it causes a lot of stress for the consumer, especially since moving is so stressful as it is. In addition, when I returned the truck, the customer service was very rude. I took a picture of the the miles before and after because at this point I didn't trust them and didn't want to get ripped off. The guy was like, 'Ok, thank you' and I said 'I need a receipt and need to know what the final payment is' and he said 'we don't give receipts, we only send an email later.' Well of course I want to know what I am going to be billed when I leave the store, otherwise I need to dispute it. All in all, the one on Tonnele Avenue is much more professional. I only used this one because I needed a 15' truck ASAP and the Tonnele Avenue one did not have one available. But the way this place runs, it's like you can book one and they may not even have it at your scheduled pick up time.

Michael R.
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Le client n'a pas laissé de commentaire.

Neeraj B.
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Le client n'a pas laissé de commentaire.

VINAYAK MANIKLAL K.
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The mileage at the start of the trip was 12348 and the mileage when the vehicle was returned was 12365. I was charged for 50 miles when I didn't even use the vehicle for 20 miles. An associate/owner took the picture of the end trip mileage. I would like to see that. Please get back to me about this. I have been charged more than double of what I used.

Ahmed S.
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Le client n'a pas laissé de commentaire.

Tengyue L.
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Le client n'a pas laissé de commentaire.

Rafael R.
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great service all around

Anshul R.
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They didn't have furniture pads

CARSON M.
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Le client n'a pas laissé de commentaire.

Assif K.
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Improve customer services at that location! I wake in and the manager Was on His phone and did not respond to me after 5 minutes.

spike E.
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Le client n'a pas laissé de commentaire.

Anthony A.
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interior floor was oily and slippery. Had to lift trailer by myselfand hook everything up. Attendant came out just to check and take a picture. Oh, and the attendant was on the phone for ten minutes making pickup slow. Drop off attendant was good.

Brett N.
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The didn't have the dollies I'd ordered. Suggest your web site indicates that when the booking is made.

WINDKETAJ O.
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All good there

BHARGAVAREDDY V.
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Thank you Mr. Angel!

Alexander U.
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Le client n'a pas laissé de commentaire.

Amgad G.
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Le client n'a pas laissé de commentaire.

Kamyar B.
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No blankets. No dolly. Paid for both. Tire air pressure off.

MARK F.
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There were no furniture pads available and were out of the furniture dolly

Joshua D.
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Le client n'a pas laissé de commentaire.

Viktoria S.
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The cargo van seats were very dirty and had spots / dog hair on them. The cargo area of the van was filthy and has never been mopped.

Brian J.
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It was not explained to me that a 2 day rental meant the truck had to be returned in exactly 48 hours. I rented on Wednesday and returned on Friday and was charged $55 for the extra day

Ryan S.
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Check in and out was very quick and efficient.

Non reviews have been submitted for this location.

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