Customer Reviews for DDAR Rentals LLC
(Concessionnaire U-Haul dans le voisinage)

1 687 évaluations

597 Luis Munoz Marin Blvd   Jersey City, NJ 07310

(201) 793-8921

Heures d'ouverture de l'établissement

  • Lun - dim : 12h am à 11h30 pm

Services dans cet établissement :

Pour nous contacter

(201) 793-8921

597 Luis Munoz Marin Blvd
Jersey City, NJ 07310

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 12h am à 11h30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

JOAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary K. 
Évaluation :
5

It great place and cheap price

EDDIS G. 
Évaluation :
1

He wouldn't provide refund for unused boxes. The boxes say 100 % guarantee. Please explain what that means. I would like Uhaul to refund for the unused boxes. Also, the lot was full. This is a terrible Uhaul location in terms of service.

Robert M. 
Évaluation :
3

Too far to return. Make it much easier to return

Vhang G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANERIS R. 
Évaluation :
1

This location is a gas station that is dumped with U-haul trucks. They are parked in a way that makes it impossible to access the truck simply and without squeezing oneself to get into the driver door. I had to unlock the driver door, then try and enter from the passenger side in order to actually get in. I doing all that I managed to lock myself out of the U-haul. What was worse was that with all of these gazzilion trucks in location, the (one) guy at the gas station store (who was also managing the several u-hauls) did not have a spare key. He was totally unhelpful and angry that I had made the mistake. Finally, I tried getting help from the U-haul roadside assistance and that phone call just did not go through after 40 mins of waiting. Finally, I had to contact someone from my auto insurance to help with the roadside assistance and unlock the door. I am seriously considering reporting this to the small business or consumer court. The company seriously needs a better representation and this gas station needs a few more people to manage all the stuff they are trying to do without pissing off customers.

Ananya S. 
Évaluation :
3

Earlier communication if there is a change in inventory. My experience with this location was displeasing because I had to discuss with the manager about inventory changes that affected my travel.

Rufaro M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chrishaunda O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

It went as smoothly as it possibly could. If I need to rent again I will definitely go there!

RICHARD G. 
Évaluation :
5

Keep up the good work

SONNA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MASSIMO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Good service

HARVY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
3

The check engine light was on before we even left and he said “yea that's just a sensor” and on top of that, the truck wouldn't even go past 75. Driving from New Jersey to Florida in nothing but rural road where the limit is 70 is just horrible. Our ETA just kept increasing and literally every single other Uhual truck we saw on the way would pass us. Seem like the guy saw two younger people and gave us the worst truck possible. Really disappointed since we've rented with Uhual before (Orlando location) and had the best experience ever. If I would've known this truck would've made our trip a thousand times harder (also wasting more gas and my money) I would've gone with any other company that was charging the same exact price. 3 000 $and you couldn't even give me a good truck? If I'm going to get the worst truck possible and that could possible break down on a 1100 mile road trip, why would I pay 3 000 $? Honestly worst experience ever and I'll definitely be recommending other companies to my friends who are moving down as well.

ERIC B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEDEON A. 
Évaluation :
3

Very fast and welcoming service. Up to the point. He pointed me the place to leave the trailer, helped me to get in the location, helped me to disconnect from the vehicle and done.

VICENTE D. 
Évaluation :
5

The fastest I've ever rented a uhaul. No hassles!

APRIL B. 
Évaluation :
2

Truck stalled on me about 10 times. AC wasn't working. Check engine light was on. Wasn't offered a discount.

GRANT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEDAR K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD II B. 
Évaluation :
4

They need more help. But very nice and had a great overall experience. Merci.

Erin R. 
Évaluation :
3

The area is too tight, there was no indicator about where to go and check out a truck. Once there, I waited almost 20 minutes to get my truck, and then after receiving the truck keys, I found out a few minutes later he gave me the wrong key to the wrong truck... Wasted a lot of my time on an already busy and stressful day when I was moving in and out of one apartment...

DANIEL C. 
Évaluation :
1

The location owner/manager was poor customer service! I got to the location, but in their system my reservation was cancelled, but I was never notified as I never cancelled. Then the owner was irritated with me for this in which he then gave me a different vehicle. I realized after we went through the process that the vehicle was too small and asked if I would be able to switch to a larger vehicle (of which the my had at least 30 vehicles at the location). He IMMEDIATELY (without even looking at the inventory) TOLD ME THEY WERE ALL BOOKED. How do you even know that all 30 are booked without looking at the inventory schedule??????? Then to top it off, the location drop off was not the same as my original location drop off!!! This was the most poor location I have ever rented a Uhaul from. The owner was irritated with his customers and even seemed irritated by the employees. I STRONGLY DO NOT RECOMMEND THIS LOCATION DUE TO ITS POOR OWNER AND CUSTOMER SERCVICE. SHOW SOME KINDNESS!!!

DOMINADOR JR A. 
Évaluation :
5

Mothing

MICHAELCHARLES C. 
Évaluation :
2

I refused the security insurance before travel and told seller but was charged anyway. My claim at the place didn't receive even pretending of understanding from the seller. A guy just tried to increase his day sales. Disappointed, that the verdict.

Madi M. 
Évaluation :
5

The absolute best UHaul place to rent from. They get you in and out .

Lewis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick G. 
Évaluation :
5

They made it real easy. I was in and out without a lot of nonsense or delays. Great service.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONYCHHOUDETH S. 
Évaluation :
1

Make sure you always get the 14 $insurance. These guys made up some bs scratches and charged me for the “damage”

Alex S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KEVIN F. 
Évaluation :
1

Had to wait over an hour for my truck. When truck came it was not disinfected. Had to do it myself

EDWARD B. 
Évaluation :
5

I don't know why I got charged twice of the rate and insurance. I sent a eamil but haven't get a reply yet

Mark Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
4

Reduce wait time and increase staff. Also, offer extras like mattress covers at the counter, works as a great reminder

Sagar A. 
Évaluation :
4

Some of the blankets were quite dirty.

JESSICA F. 
Évaluation :
1

I pick up the truck when it was 1721 miles and return at 1759, drove 38 miles. They charged me 50 miles.

CHIH YEN Y. 
Évaluation :
5

Renting the truck using the online sister was great. The remote drop off was further then I chose while renting the truck but it was not a game changer. Merci

Steven A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DASIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD D. 
Évaluation :
5

These guys are always great!! Always!!

CYNTHIA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah H. 
Évaluation :
4

super convenient and loved that it's also an Exxon station (with plenty of room) which made the return process less stressful

TODD B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SARAH J. 
Évaluation :
1

Slow service and way over charged for rental.

ERIC F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BETSY R. 
Évaluation :
3

The backup camera of the vehicle did not function. Staff were not very friendly.

CYNTHIA R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rubens P. 
Évaluation :
5

Keep up the good work

SONNA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YASMIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMYGENE D. 
Évaluation :
5

Easy and fast truck pickup. Location is fairly easy to find - it's in a gas station.

Dmitry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHANIEL L. 
Évaluation :
3

Selected a pick up location much closer to where my items had to be moved from. Got a call the day before that that location was changed and then got another call three hours before my pick up that it changed again. Was told that I didn't have to worry about the extra mileage because it was a one way trip but at the end got another receipt with a charge for an extra six miles.

Darryl G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KARAR D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHRUTI K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABIR J. 
Évaluation :
5

staff are super helpful and efficient!

CARL A. 
Évaluation :
2

I was told a coordinator would call me by 6PM the day before pickup to confirm location…never happened! Confirmation number could not be confirmed, so they started new agreement and charged me 103 $more than my printed confirmation! We were told 24/7 pickup, arrived at 11:10PM and told only person who could load trailer leaves at 11:00PM!

GERALD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hendrich Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon R. 
Évaluation :
5

I constantly use this location and it is extremely fast and ready to go

J W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAHUL G. 
Évaluation :
1

This was some of the worst customer service I have received from any location of any company ever. They rushed through the check in process, berating me for holding up the line when I took *30 seconds* to read the terms and conditions before signing the rental contract; accidentally converted my one-way, interstate reservation to an in-town rental; gave me a truck that was absolutely filthy on the inside and outside; and hung up on me when I called and asked them for help fixing the reservation. My rental experience with this location was absolutely terrible.

Kirk M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jefferson O. 
Évaluation :
5

Rien

Alain G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMUELANDRES B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SEAN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VRUJESH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAJAT M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Abel E. 
Évaluation :
1

The uHaul guy at Exxon store is EXTREMELY RUDE AND HIGHLY UNPROFESSIONAL. Instead of helping/ answering customers he shouts at them. He got no etiquettes on how to behave, as a human. UHaul should fire this idiot.

RAHUL B. 
Évaluation :
5

I loved the person managing our uhaul rental. Best experience I've had.

CORINNEM P. 
Évaluation :
1

This was the worst experience I've ever had with Uhaul - and I've used Uhaul many many times before and never had an issue. We had a 12pm reservation, got to the location and they said the system was down. No directions on what to do, no help whatsoever, it was a "we can't do anything, sorry". Finally after waiting an hour the system was back up and we were on our way. While I understand things happen, the fact that there was no backup plan was unacceptable. Moving is stressful enough, we didn't need this. On top of it all, the movers I hired through Uhaul never showed up and we had to move everything on our own. Not my favorite day.

Curtis B. 
Évaluation :
5

Very great customer service

Jerome B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAJESH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIKRAM S. 
Évaluation :
1

Complete waste of time, the store owner got angry at the customers (approx 7 of us total) and yelled at us to call 1-800-UHAUL and held us up for over an hour while the "system was down". I tried explaining that I think the system is back online but he was very irritable and would yell at everyone. Very dirty location and unwelcoming atmosphere. Will most likely never use Uhaul services again due to this single location and my first experience,

Jeremy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVENEZRA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALON V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IDRISS D. 
Évaluation :
3

Wasnt clean enough. Also the truck was throwing a lot of smoke while driving and the engine didn't at one point and had to call road side assistance to tow it

Krina Nanubhai P. 
Évaluation :
5

I can't think of anything. All was smooth and professional

HUSSEIN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Heather M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mu-Hua C. 
Évaluation :
4

Ensure vehicle is properly cleaned between rentals.

Saurabh M. 
Non les évaluations ont été soumises pour cet établissement.

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