Customer Reviews for DDAR Rentals LLC
(Concessionnaire U-Haul dans le voisinage)

1502 évaluations

597 Luis Munoz Marin Blvd   Jersey City, NJ 07310

(201) 793-8921

Heures d'ouverture de l'établissement

  • Lun - dim : 12h am à 11h30 pm

Services dans cet établissement :

Pour nous contacter

(201) 793-8921

597 Luis Munoz Marin Blvd
Jersey City, NJ 07310

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 12h am à 11h30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Extremely disappointed with U-Haul from every step of the way. Day of, we went to the address where our reservation was confirmed by email to pick up the truck only to find there was no reservation. The team on-site called corporate and discovered our reservation was at another location, so we then had to Uber over to the new location. After chatting with that team, they confirmed there was no reservation at that location and gave us a third address where our reservation was confirmed; had to Uber to the third location where FINALLY they had our truck. After signing all the paperwork we checked the truck out, which when confirming the condition of the vehicle, all of the photos presented were of a brand new truck and definitely not the one we were given. Inside the cabin was disgusting and looked like it hadn't been cleaned in several uses with customer paperwork on the floor. In addition, we made a reservation for furniture dollies, hand held dollies, and moving blankets. The attendant only confirmed at the end that there were no furniture dollies or moving blankets on site, and it "is what it is, nothing is guaranteed." When you make a reservation, you expect to receive what is confirmed by email and not have last minute changes especially when you have a move first thing the next morning. Not only did we have to pay for the truck, but two additional uber rides to the final location AND we spent 200 $on moving blankets which we cannot return all because our initial reservation was not honored. This was completely unprofessional and would be something I would expect from a less reputable company. All of the U-Haul employees could care less about us as customers and were completely unhelpful in solving any of the issues we had along the way. Even called the customer service number personally to figure out what the issue was and where we could pick up our truck, the service agent had an attitude and ended up dropping off the call with no call back. After this experience we definitely would not recommend using U-Haul for any moving needs. Moving is stressful enough already, this is the last thing you need on a moving weekend/day.

JAMES CONNOR D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Qi W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A. 
Évaluation :
5

Affordable, Available, Convenient. Easy pickup, Easy Return.

Gary D. 
Évaluation :
5

The move went perfectly! All because of you .. the prices were fantastic !!! Not one problem ðŸ'

BRENDAN G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
1

Drop off vehicle was horrible, I will never use this location again and don't recommend anyone that place.

DZMITRY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERMAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrei C. 
Évaluation :
4

I requested the truck 1 month before i needed it. i live in east rutherford, Uhaul has a big operation in East Rutherford i was surprised i could not pick up from that location

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEDEON A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENTJAMES P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMANTHA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chang L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
2

The car was dirty and the gas was not full. It was not clearly mentioned at the counter. I had to get off the car and tell the person about the gas. I took a picture of it. When i returned the car, the person at the gas pump was not trying to understand the gas level i got and he tried to over pour the gas... I rented from this location before and every time it gets worse. U-haul should do something!

Burkay A. 
Évaluation :
5

Do not need no improvement everything was fantastic

ANGEL F. 
Évaluation :
3

Charged wrongly

SIMRANJIT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOVANY A. 
Évaluation :
1

It was a horrible pick-up experience. I arrived on-time and checked in on the app. The uhaul that was reserved got stuck in the mud and the guy couldn't get it out of the spot it was in. He then proceeded to give me a hard time and was rude about me checking in on the app vs. with him instead. I finally got another uhaul after he spent time helping customers at the gas stations and had to repeatedly ask if my truck was ready. He caused me to be 45 minutes late in getting home and my mover was waiting there and was charging me upon their arrival so I ended up spending more money to have them stay longer.

Kyle A. 
Évaluation :
4

Tell them charge will be 175 $minimum before they leave the lot.

FRANK C. 
Évaluation :
5

Everything was just fine

DANILOA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefano P. 
Évaluation :
4

Both locations were good. It was recommended for me to contact 800 number to find a closer location for drop off when I was ready for return. The hold time was ridiculous. Never spoke to a person. I was looking for a closer drop off location. Very disappointed in that respect.

Michael J. 
Évaluation :
5

Truck was very dirty but, service is amazing. Those employees at the gas station are awesome. They were knowledgeable and ready to help me. I'm satisfied.

ANDREA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIONS R. 
Évaluation :
4

truck's wheel alignment was awful, transmission was just as bad

STUARTI F. 
Évaluation :
1

I reserved a truck and it was not there...had to take a cargo van instead...duped

ADAM L. 
Évaluation :
5

Radio didn't work and this is my second rental in same vehicle

HARVY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyungsoo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHERNOEL B. 
Évaluation :
1

This location overcharged me. I refilled the gas but was still charged 35,00 $ for gas.

LORETTA C. 
Évaluation :
5

Great experience! I booked online before coming to the store and everything was very easy. The truck was new and clean.

Michael P. 
Évaluation :
5

Keep up the good work

SONNA H. 
Évaluation :
5

I WAS RECOMMENDED BY A FRIEND TO USE THIS LOCATION AS THEY ARE FRIENDLY AND GET YOU MOVING QUICKLY.

PETER V. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Dmitrii L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELAC C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIGAR S. 
Évaluation :
3

The man that ran the uhaul operation at this gas station was not wearing a mask. I watched him pull my rental up and get out with no mask on. I just lost my father and grandmother to Covid-19 and this is dangerous and completely unacceptable. I will not recommend people use this location as this location can kill them.

Kaitlyn S. 
Évaluation :
5

very good

SHERIF H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SEAN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNA M. 
Évaluation :
5

The people here are great! Very helpful, always attentive!

PAUL F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ASHANTI G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEFANO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATHEW L. 
Évaluation :
1

They tried to charge me for gas that wasn't in the tank when I got the van. When we did the check in they said they wouldn't come to the van with me and I should do everything on my phone. I told them the gas tank was not full as they said, it had less than 1/4. They said just take a photo and show it when you return. I took a photo and uploaded it to Uhaul's check in system when I took the van. When I returned, they told me I had to return the tank full and they would charge me for the difference. When I objected, the man said my usage of 38 miles means I should buy at least 10 dollars worth of gas. Basically he tried to force me to buy gas from their gas station by threatening to charge me for a full tank. I had to argue in front of other Uhaul customers for quite a while and in the end he said OK I won't charge you. I am glad I didn't trust them in the beginning and uploaded the gas level photo to your system. I don't think I will be back here again.

AHMET O. 
Évaluation :
1

Customer agent was not friendly very very Unpolite rude person did not make the experience and good one I will not go to that uhaul again take my business else were

EDWIN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEDEON A. 
Évaluation :
5

The whole process was super easy and I will choose Uhaul next time I need a vehicle without hesitation.

Jean-François C. 
Évaluation :
5

Good to have it 24/7

LALAKATIS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN P. 
Évaluation :
2

I had to wait for long time. Still did not get keys.Then i had to rebook

Dhaval P. 
Évaluation :
3

Make sure the truck is empty before you hand the key to the next client

Souadou D. 
Évaluation :
1

There were lots of new uhaul trucks at location but the owner gave me an old white truck that was not marked uhaul and had for sale on the key tag.

Jason B. 
Évaluation :
5

Friendly people working there

POUYAN M. 
Évaluation :
1

No means NO! When I specifically reserve online and say no insurance. And when asked at the store to confirm no insurance, I don't expect to see a surprise on my bill for 25 $in insurance. And then to tell me you specifically told me, when it was all of 3 hrs prior so I very much remember, and you were half paying attention to me while checking in two people at the same time. And then to yell at me to take it up with the regional manager, knowing full well he'll never call me back though I tried. I'll take my truck rental needs elsewhere. So no, don't recommend.

LUKAS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIONS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CECILLEJ M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alaina H. 
Évaluation :
4

Electronic service of registering to rent U-Haul is good. Service people here are generally nice. Just one suggestion, please consider provide a dolly and a hand-truck inside of the U-Haul trunk for a customer to use, because other U-Haul locations provided them.

XIAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carlos R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHANDRA A. 
Évaluation :
4

Let people no before they arrive that there is no parking at this location

TIMOTHY O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian R. 
Évaluation :
5

Ensure your trucks are properly inspected. A move is stressful enough and to have a truck fail in the midst of moving is not acceptable. Yes, i know, sh*t happens.

Frank N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lenin H. 
Évaluation :
3

It was someone else that rental!!!

MORDECHI B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

YOLANDA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELAYNA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLASR P. 
Évaluation :
5

Fast checkin and checkout, even though there's always a line, they always move through it quickly

ARNOLD L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lenin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAAGINI RAMESH L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TRESIE G. 
Évaluation :
5

Excellent customer service made the rental and our move great. Merci.

Sean F. 
Évaluation :
2

The manager there was very rude and not helpful, almost annoyed that I was there and asking questions. I made the check-in online to save time but he said things needed to be done again there in person. I purchased rented equipment online and was expecting things to be already in the van or ready to be collected but the manager said I needed to rent them again at the location in a very aggressiv e tone. Overall very poor experience I will not be back to this or other u-haul locations

Stefano G. 
Évaluation :
5

Keep up the good work

SONNA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric P. 
Évaluation :
2

The truck was in horrible shape. Neither door fully closed because the doors were literally bent out of shape, and the passenger side mirror would not stay in the same position. It felt very dangerous to drive. If I went here again, I would always ask for the newest vehicle, this one was about 40 years old.

Adam N. 
Évaluation :
5

Le personnel était amical et serviable.

Juan F. 
Évaluation :
5

Owner should not argue with the customer when u-haul agreement is altered by u-haul without customer knowledge or consent...even if the customer benefits.

KENNETH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yu T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Champian F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MANUEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bingsyin Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse B. 
Évaluation :
4

Customer service could have been little better as we had a bit trouble understanding the sales associate. Other than that, he was good.

Krish A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICHOLASJ R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICHOLASJ R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICHOLASJ R. 
Évaluation :
1

Totally unacceptable mileage reading and billing. U-haul billed me 80 miles for my 5 miles drive. The agent did not check the mileage when pickup and drop off. Terrible experience!

Zhaoyuan L. 
Évaluation :
2

Bed attitude to the customer and the car did not maintain as clean as expectation

CHIA M. 
Non reviews have been submitted for this location.

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