Customer Reviews for DDAR Rentals LLC
(Concessionnaire U-Haul dans le voisinage)

2 006 évaluations

597 Luis Munoz Marin Blvd   Jersey City, NJ 07310

(201) 793-8921

Heures d'ouverture de l'établissement

  • Lun - dim : 12h am à 11h30 pm

Services dans cet établissement :

Pour nous contacter

(201) 793-8921

597 Luis Munoz Marin Blvd
Jersey City, NJ 07310

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 12h am à 11h30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke T. 
Évaluation :
1

This place needs to be closed down! It's by far the worst Uhaul in the world. Truck was dirty and came with less than a quarter of a tank of gas. It was almost on Empty. The attendant didn't want to put some gas in it but wanted me to buy gas from them just to get it off the lot. I drove it down the street and put some gas in it just to make it to my move destination. When returning the truck I filled the truck to the same level it came to me with and the guy still charged me $6,5 for gas! This place is a bunch of scammers they should not be allowed to be a Uhaul dealer!

MICAH L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Zixuan Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tammy J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ambareesha R. 
Évaluation :
4

Orangey dirt from the truck got all over the new couch we picked up.

Mary A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wanda R. 
Évaluation :
1

I literally returned the car almost all of the way full of gas on Sunday 06/19, and I got charged for returning the Uhaul late in 06/21 and then also got charged for not having the tank full even though I filled it. The attendant hardly listened to us and it seems like he didn't check the truck in or something. As you can imagine I'm very frustrated.

Samuel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oleg A. 
Évaluation :
4

Terrible service at this location

David W. 
Évaluation :
3

Clean the vehicle or cleaning materials in the vehicle. The vehicle was disgustingly dirty.

Patricia R. 
Évaluation :
1

The truck Isize I had booked 3 weeks back was not available. What is the point of making a reservation if the truck is not available.

Seshan S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathryn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus M. 
Évaluation :
1

Our truck had what looked to be a person living out of the truck. There was a backpack with face masks and sleep eye masks. There were also clothes inside the backpack with multiple other personal items. There were multiple blankets inside some of which were soaked in liquid which I can only hope was water. There were 3-4 cushions that was assembled in a bed like formation. Again these cushions were soaked in what I could only wish was water. There were beetles everywhere hidden inside these items. The smell was absolutely dreadful to the point where we were gagging from having to personally throw out these items.

Riddhi P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric R. 
Évaluation :
1

Stop ripping customers off. Charging 2 gallons gas for 4 miles after I had already put gas in is unacceptable

Kanishka J. 
Évaluation :
3

Nobody spoke English. Translation cards for commonly asked questions would be helpful for the staff

Steven O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yiming L. 
Évaluation :
4

Cashier should be more involved in the rental. Just told me unit was out back and to get my own blankets and dolly.

William L. 
Évaluation :
4

Quick and efficient- clear and concise. Low cost

Jordan A. 
Évaluation :
5

I was helped by an exceptional employee. Her name was 'Cookie'

David Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Osvaldo R. 
Évaluation :
5

I move ALOT and this has been the smoothest rental experience with UHAUL ever. I highly recommend this location in spite of the heavy traffic surrounding it.

Miriam S. 
Évaluation :
3

Literally no sign were to drop of your truck. When i went to the wrong location the clerk told me I had to go back and move it. I had to do a three point turn (more like 10) in a crowed parking lot.

Melanie S. 
Évaluation :
4

none

Nishant K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yufeng Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark O. 
Évaluation :
5

The clerks during check-out and check-in were very helpful and efficient

Daniel A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Allison B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sagar I. 
Évaluation :
1

Customer service was TERRIBLE. I guess since i wasn't of the same race of the guy who “helped” me i was rushed and was given a nasty attitude. He didn't even let me complete my confirmation on the app. Will never go to the location again.

KESHON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yifan X. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

douglas P. 
Évaluation :
2

I was not able to rent the cargo van I had reserved. The truck that I was given, the gas tank was almost empty. The truck itself was in terrible condition. I rent cargo vans on a regular bases and this was probably the worst truck I've been given. May not rent Uhaul again after this experience.

Thorsteinn A. 
Évaluation :
5

Great staff!

Cynthia C. 
Évaluation :
5

Very smooth turn-in.

ERIC G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
2

We pointed out that one of the tires looked bald. They insisted it was fine and that was their only trailer so take it or leave it. Sure enough, a few days into our trip, on a highway in the dark, the tire blew and we had to wait 90+ minutes for roadside assistance. When we returned our trailer today, they suggested we report our experience and uhaul could do something to make it right for renting us equipment that would not have passed a road inspection. (We have pictures and video documenting the shape of the tire when we rented the trailer because we knew it was unsafe.)

Lindsay G. 
Évaluation :
3

I wouldn't recommend it because it was far from my desired pickup, Manhattan.

Shawn B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JULIO L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey B. 
Évaluation :
1

Our Uhaul truck we paid for was not even at the location. They gave us a way smaller truck then expected. We had to jam all of our furniture into a small truck - very disappointed.

Cameron P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rachael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos V. 
Évaluation :
1

Had to guess how much gas to put in, ended up putting too much in and they wouldnt reimburse me for the free gas. Fuck that, if I didn't put enough gas, you would have charged me. Can't imagine how many people you take advantage of by doing this.

Auguste H. 
Évaluation :
4

Gasoline wasn't full at pickup (a hairline less than 3/4 tank). I brought this to the attention of the rental counter at this gas station he instructed me to take a picture of the fuel gauge together with the mileage reading - then fill the gas to the same level when returning.

IRINEO B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
3

Old 100,000+ mile truck with no air conditioning, dirty inside and out, no backup camera and terrible gas mileage.

Adam M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jorge A. 
Évaluation :
1

I booked and reserved a truck took Uber 2 hours to the location paid $150 just to hear we have no truck available Horrible experience

Ido E. 
Évaluation :
5

Customer service at this location was excellent

Akhil P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher P. 
Évaluation :
1

This place was terrible. The truck was broken. They were sexist because it was my mom who was driving the truck. I HAVE TO USE UHAUL AGAIN NEXT WEEKEND AND I'M ALL READY REGRETTING IT.

Anichella D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCELO G. 
Évaluation :
1

Inside and outside of the truck was very dirty covered with mud as well I was promised a 20 % discount by customer service and when going inside to this location they told me that they do not know how to apply the 20 % discount. Called back the customer service and customer service is completely confused on why this location did not apply the discount as he should have .

Alexander Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shiqi X. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

samidh T. 
Évaluation :
1

Bad customer service and no parking on location. Wasn't told I couldn't park my car there and my car almost got towed. Horrible experience

jona Y. 
Évaluation :
4

They charge me for gas even though I left the tank with more than when I received the van, i have pictures

edward B. 
Évaluation :
4

The one thing which I found must be improved is that u- haul should have a full tank policy,where in we pick up the vehicle with full tank and return it the same. Because they don't have this policy we had to pay 20 extra bucks because we put more gas than it had during the return.

Rajnish R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

El Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jarrod K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

samidh T. 
Évaluation :
2

the location was perfect and had good trucks but the overall process in getting this rental was a nightmare. I was suppose to pickup a truck at another location and was told the day before they didnt have any within 45 miles, when indeed this location has 4 15ft trucks come Sunday morning. This is no way to handle your customers and i will be looking elsewhere when i move again within this year. The got a text asking me to call and confirm the pickup for the next day, but when i call i was yelled at and told to just look in the app. if that was true then the messages the Uhaul company is sending out should say that.

Nick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stuart J. 
Évaluation :
1

Wrong meter reading leading to wrong hefty charge (drove 7 miles total and got charged for 133 miles). Reserved materials was a joke. Only received half of the blanket ordered, no furniture follows (reserved 2). The shop automatically cancelled the original reservation when they knew that they didnt have everything we needed and created a new one without telling us. We were surprised to asked to pay for each individual items again based on what they had. staff were rude and rushed us through the whole process.

Thu V. 
Évaluation :
1

U-Haul representative was rude and the rental was guaranteed for a specific time and instead the van showed up 45 mins late.

Syed R. 
Évaluation :
5

Rien

VERONICA A P. 
Évaluation :
4

It would be nice to have parking available or at least arrangements with a local parking lot/garage to park your personal vehicle while renting a truck from this location. There was a very good selection of trucks available and having a 24 hour staffed location to rent and return from is a nice feature.

Paul S. 
Évaluation :
4

Back of the truck was not so tidy when I found it. The seats also smelled a bit. Maybe leave a bottle of hand sanitizer in the truck would be great.

Guiran L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Uday T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Connor N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nachmen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james W. 
Évaluation :
2

Bad smoke smell in the truck. So bad, couldn't breathe. -booked and was charged for appliance dolly, but it was not provided and we were given a smaller utility dolly. -was charged for fuel even though we took and left the truck with same amount of fuel

Arjun C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean N. 
Évaluation :
5

Super slick operation! You can check-in prior to arrival, then all you do is stop in at the gas station for the keys. Take a picture of your odometer when you return. Super easy and quick.

Andrea M. 
Évaluation :
4

Lower your rates per mile.

john K. 
Évaluation :
3

Truck rollup door needed lubrication, was difficult to roll up or back down. Attached lock did not open with key provided (fortunately we did not need to secure the truck). Brusque service at check-in, refused access to rest room. There is no parking available at this location, only street parking.

Patrick A. 
Évaluation :
1

I feel the Employee who rented me this Van tried to sabotage me with an none working vehicle, all because I didn't want to add damage protection, soon as I get to driving the service light come on saying check oil check oil, and service stabilitrak , I called to the person know and if I can bring it back to switch he told me the other vehicles are being rented out already which I don't believe than he said go ahead you'll be fine, I was already miles away and needed to move my stuff by the end of that day, I prayed to god in hope of everything turn out ok …. Plus I have the picture to prove what I'm saying as well …. Then I was over charge plus charge twice smh I called to speak with someone and now no one there speak English and handing up every time I call back… these people are the rudest to deal with never again will they get my service

Kevien G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ruixi F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael J. 
Évaluation :
4

Renting the truck was simple. Pre-ordered online. Quick service to get the vehicle and return it Highly recommend

Frank A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guillermo B. 
Évaluation :
1

Due to the dispatch of the wrong truck, I had A LOT of problems and spend a lot of time with customer service.

guillaume T. 
Évaluation :
5

Fast and reliable. Very efficient rental process. Vehicle could have been cleaner.

Thomas L. 
Évaluation :
5

Service excellent

HARVY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Glenn S. 
Évaluation :
2

Didn't have blankets or small square wheeled cart. Passenger door wouldn't close properly - handle was stuck and had to be pressed in each time it was opened. Vehicle was very old and high mileage. Didn't have cruise control. Was loud and uncomfortable.

Timothy R. 
Évaluation :
1

There is no parking allowed at the site even though there is ample parking available. I was told to go park on the street where there is a 2 hour limit and they toe you after or I was told to go park in a private lot across the street again at risk of being toed. I had to go home, park, and take an uber back. Would never ever use this location again and would avoid using Uhall all together in the future if this is the expected experience.

jeffrey B. 
Non les évaluations ont été soumises pour cet établissement.

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