Customer Reviews for DDAR
(U-Haul Neighborhood Dealer)

Évaluation :

3

Vehicle has to have some maintenance done and there was no pacific instruction as to where the drop off key box was

Évaluation :

4

First of all, be honest and ethical once a reservation takes place. It should be only one reservation rather than two or more, to squeeze the customer's account. In my case, my account is my early retirement money. Respect the terms and conditions of the contract agreement, especially if you have provided discounts, you should honor them. If the corporate office says that the manager should provided instructions on where to return the truck, he should do that, he did not. If U-Haul agreed to deliver the truck at $85/day (instead of the van ) on 10/29 at 6:45 PM, you should have done so, you did not, and the manager states that he had no reservation. But he had two reservations when the reservation could have been edited by date and time. The whole ordeal seems to be a personal matter, with added information manipulation to sabotage the customer timeline. And you are liable for this. The receiving manager, however, acted quite professional otherwise and had a very good public relations attitude as opposed to the rather conflicting and greedy delivery manager. You should credit money for the excess level of gas returned. I request a $20 credit for excess of gas. A $36 credit for lack of van availability as in the original reservation. a 13 mile credit resulting for lack of information not provided by the delivery manager when providing the truck. A prorated rate for the 5 extra hours used. The final receipt did not honor the 34 free miles.

Évaluation :

1

I had this reservation for about a few weeks. I get there 10 mins before my reservation time of 11 am and I'm told no u-hauls areavailable and I need to wait. I had to wait 40 mins. The people are rude there. I have rent a few u hauls in the past few months and the people there have no personality. I will think twice before going back there.

Évaluation :

5

👍

Évaluation :

5

Edgar was a very professional and nice person

Évaluation :

3

Recommending the location cause it's close by, and there aren't other choices. On a whole trucks at Uhaul are pretty beat up, and the app always fails. Otherwise things flow pretty efficiently, although it not always super clear cost up front or at check out. These comments are general to all the locations I've use in the last year (maybe half a dozen reservations)

Évaluation :

3

The original drop off location was under construction so I had to get the drop off location changed to the next nearby location.

Évaluation :

3

The truck was filthy inside the cab, coffee spilled everywhere, the truck also broke down on me , I was driving and all of a sudden the truck shut off in the middle of the highway i had no chance to pull over i was stuck in the middle lane holding up traffic for 45 minutes . Unacceptable!!

Évaluation :

5

Good location Good people

Évaluation :

1

the person incharge is very rude & asked me to leave the store when I have a few general questions and said they don't get paid enough to answer

Évaluation :

4

I have been to many Uhaul's in the Jersey City area. This one is by far the best. Organized and efficient their trucks are in good condition

Évaluation :

5

Excellent service à la clientèle. I were late for pick up truck and called gave me immediately another option. Then when I went to Marin Blvd for pick truck...nice person attend me. This is very important.

Évaluation :

4

Provide clarity regarding the contract for daily rentals. I requested to extend my rental by 4 hours and was charged a full second day rate. Had I known this I would have selected another service.

Évaluation :

5

The worker I had was super helpful! The process was quick and easy, both pick-up and drop-off.

Évaluation :

5

Make sure you give the right information about where to drop off location

Évaluation :

3

Staff on duty in morning time is not helpful at all. Theh did not have blankets, dolly and they charge $85 to park overnight their own truck. I had to go to a nearby location (2 miles away) for all the other things.

Évaluation :

3

Guy in both was rude. Guy in parking lot was great. Uhaul app was not working i didn't get receipt.

Évaluation :

4

I drove less than 4 miles and I was charged 2 gallons of gas. Please remediate this or I will take all appropriate measures. Thanks

Évaluation :

5

Fantastic experience. It was quick, easy & convenient.

Évaluation :

4

Super nice and easy !

Évaluation :

1

Wrong hours posted and was still charged for pick up even though I never had access to the vehicle.

Évaluation :

1

The person who clean the trucks and dispense gas is very rude. Have no manners.

Évaluation :

4

My overall experience with renting the U HAUL was great. The people and the service was very professional.

Évaluation :

2

Rear turn signal was broken. Gas gauge didn't register properly. Very odd place.

Évaluation :

5

Second time using this location and so far so good

Évaluation :

1

The guy at the counter was very rude I had a nasty attitude I didn't like his service I would never come back to this place ever again

Évaluation :

3

The vehicle was not well maintained, had worn out parts and was not easy to use

Évaluation :

4

To expensive rate

Évaluation :

2

This location is a gas station - trunk rental place. They don't provide quality service you would normally get a regular U-Haul Truck Rental place.

Évaluation :

5

THESE GUYS WERE GREAT!! Very friendly and accommodating! I say this because the original drop off location (that I confirmed with a UHAul rep after I called the location and they were not picking up the phone) - refused to take the truck because they are undergoing construction - the guy at the Holland location was not very helpful - luckily my son knew about the DDAR location - you need to remove them from your list of drop off locations: Holland LLC - 235 12th Street Jersey City, NJ. I went to DDAR and they gladly took the truck.

Évaluation :

4

Muhammad was really helpful! Really appreciated his hard work and good attitude

Évaluation :

5

A tricky intersection, but PERFECT transaction and superb personnel. ⭐️⭐️⭐️⭐️⭐️

Évaluation :

5

Easy to access, within a 12min walk from Newport Path. Easy to check out/in car at Gas station/U-Haul Rental. Very clean and well functioning cargo van with a back up cam and nice large side mirrors.

Évaluation :

4

The equipment was old, but the location is convenient and it's a seamless operation once you pick up and drop off.

Évaluation :

4

Honour my renting duration as my booking record

Évaluation :

5

Very nice and respectful.The manager in Middletown NJ on Route 35 south can take some lessons from the people that work here.

Évaluation :

1

I called to change drop off location and was told yes no problem. I dropped it off and was billed over $800 in excess

Évaluation :

2

The attendant helping was very rude & dismissive.

Évaluation :

5

This spot is just one block away from the exit of the Holland Tunnel. So easy to get there once I figured out how to get through Manhattan - U-HAUL, you HAVE to do better preparing rental truck drivers how to navigate into Manhattan. NYC DOT says that a truck has commercial plates or has three axles or six wheels. Then there's a sign at the George Washington Bridge that refers to "rental trucks" as being considered a truck - and therefore having to be compliant with truck signs. Still not sure what the right way is.)

Évaluation :

2

Truck was dirty in the can and had some damage (broken tail light). The right back tire was low and there was an error light on in the truck.

Évaluation :

2

Customer service rep at the gas station was surly and on his phone the whole time. The van was clean but had a low pressure tire (front right) which I reported upon return but I am 100 % certain will not be addressed. I phoned the call center to ask a question, same surly attitude.

Évaluation :

2

When I returned the car the staff who attended me was unfriend and rude

Évaluation :

2

Truck had random pieces of metal in the back when we got it. The location was muddy and there was mud inside the truck cab. There was a very long wait and the clerk seemed to struggle with using the self check in app (why the clerk needs my phone for me to do self check in is beyond me).

Évaluation :

4

This was a solid location. My frustration with U haul comes from the fact that we set NYC as drop off, I got a call to switch to somewhere far in jersey city which cost me 1) additional miles 2) additional time 3) a $50 uber back to my apartment

Évaluation :

2

Customer service very bad in this location . Also the they charged me for gas although I fill up the tank . When I talk to the guy he said call customer service. He pretended that he don't understand

Évaluation :

5

Thank you!!!

Évaluation :

1

Very rude, didn't let me explain to him a mistake in the milage of the truck (his app Vs my contract)

Évaluation :

1

They gave me a reservation for 8:30 pm and when I arrived at the place to pick up the truck they told me that they close at 8:00 pm. They treated me very poorly. I asked for information and they didn't give it to me. I would not rent a truck at this location again.

Évaluation :

1

Horrible service. Took me over 1 hour to get the van.

Évaluation :

5

Sean and Marcel were the absolute best! So kind and caring, and finished the job in less than the allotted time. Thank you so much to both for their help!

Évaluation :

5

Everything went smoothly!

Évaluation :

5

Not only was the van clean, full tank and ready to go the gentleman who checked me out was nice and efficient. When the van was returned another gentleman was helpful and efficient as well. Overall GREAT experience!

Évaluation :

1

This U-Haul Drop-off location needs some signs to direct renters who are returning a vehicle. For example, "U-Haul Truck Drop-off Here." When I inquired about where to park the returned rental truck, I was told, "anywhere." If you need to return a truck in Jersey City, I would suggest choosing a different U-Haul location.

Évaluation :

5

The while process was streamlined and the staff were very helpful and accommodating. I would definitely recommend using the location for pick ups if you can

Évaluation :

5

I wasnt the one to drop off the truck but the process was simple and there were no issues.

Évaluation :

5

The charges per mile were a surprise which added up to $50 additional cost!

Évaluation :

1

Unrelated to location, but U-Haul systems were down for over an hour forcing us to wait and miss our move-in appointment. On top of this, we drove for only 30-35 miles and we end up getting charged $130 for the four hours we had the truck?? The estimate was $65 and unless it was actually $65 for 30 miles of gas it seems we were overcharged significantly.

Évaluation :

5

Good and quick. Didn't have the Dolly I requested so they removed it quickly from the bill.

Évaluation :

3

The truck smelled.

Évaluation :

2

The first cargo van assigned to me was blocked by other vans. I had to come and pick up another one the next day. I should have been assigned a vehicle that is easily accessible.

Évaluation :

1

The Uhaul that we were given had a broken gas cap, we spent a lot more than what we were supposed to on the fuel because of that. We were given less than a full tank of fuel, I had to return it with a full tank to avoid penalties. It was a harrowing and expensive task for me. The truck vibrated throughout the 230-mile journey because of the loose gas cap, we had to fill in the tank and our total fuel cost came up to 140$!!! Our estimate is, with a 12 mpg average for 230 miles and at 3,67$ per gallon it should have been a maximum of 70$. We spent double the amount because of their negligence!!

Évaluation :

3

The place didn't have all the information ready and didn't check the truck on outside before we took it. They were very nice to customers but not so professional. Perhaps U-Haul can give them better training and list out steps they should complete before renting