Le client n'a pas laissé de commentaire.Scott C.
Customer Reviews for DeBoer's Auto Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Hamburg, NJ 07419
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - mar : 9h am à 4h pm
- Mer : 10h am à 4h pm
- Jeu - ven : 9h am à 4h pm
- Sam - dim : 9h am à 2h pm
Heures d'ouverture spéciales
- 6/20/2021: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The only problem I occurred was the 2 hour 15 minute hold time for customer service.stacie E.
Answer the phone when trying to return. Web kept saying error n no one would help me. I picked up atv323pm yesterday n returned same time. No answer over n over. I put pey in box 1 n hoped for the best. No one called Jesus back either!!Donna M.
Le client n'a pas laissé de commentaire.Ronald G.
Le client n'a pas laissé de commentaire.James L.
Le client n'a pas laissé de commentaire.Al M.
Don't overcharge the customerDavid A.
Dismiss this dealer as he has other businesses that he deems more important than U-Haul. He incorrectly posts both the pick-up and return times. I was charge an inappropriate 20,00 $ "After Hours Service Fee". I called several times between 3:00 & 3:30 stating my intent to pick up the trailer early. I was at the Deboer's Auto Inc locations where I made additional calls prior to 4:00 notifying Deboers that I was on-site for pick-up but noone was there and noone return the calls. Other customers had been waiting there for someone to show up as well. The person who finally did arrive Before 4:00 saw me there waiting and handled the other customers in turn. His lack of concern and HIS tardiness caused him to state in error that it was then after hours. If I don't receive the 20,00 $ credit I shall never use U-Haul at this location or any other ever again. Social Media will be saturated with my displeasure. The Deboer's could not care less for their U-Haul business or their customers.Larry D.
The check in process for picking up the truck wait very annoying and the required ID's are a lot especially for those with no familyCharles H.
Le client n'a pas laissé de commentaire.Janet M.
Have better internet reception so you can check in on line. Have someone on site to assist you when you can't get checked in online. Have what you requested such as blankets in the vehicle. And again, have someone on site to assist you when things you requested are not in the vehicle.Kelly R.
Le client n'a pas laissé de commentaire.Joseph K.
The automatic system is a mess. I lost at least an hour of my life trying to sign in and reset my password only for my login credentials to work at the time of my return. I received no email to reset or verification code, and just received error after error on the webpage. I have rented at least 5 times from this location and the only thing I can complain about is the automated system. It works when it wants to, which is unacceptableJustin V.
Le client n'a pas laissé de commentaire.Debbie S.
The check in was horrendous! You're assuming that everyone is proficient in the use of smart phones! The reception on my phone is sporadic, at best, so it was very difficult signing in. When returning the truck, my son, who was the driver, could not just drop off the truck but had to call me to come to the site. At the end of a very long day of moving furniture, the last thing I wanted to do was drive another 20 minutes to complete what should have been a simple task. May I add that I am in my mid-70's and am not a fan of technology! In person would have been nice.Marc C.
Le client n'a pas laissé de commentaire.Raymond C.
Le client n'a pas laissé de commentaire.Robert J.
Le client n'a pas laissé de commentaire.ALEXANDRI D.
The lock box was broken, may have been from plowing.Alexander A.
Le client n'a pas laissé de commentaire.CHARLES F.
Make sure the battery on truck is charged/ man I delt with was rudeCHRISTINA Y.
Le client n'a pas laissé de commentaire.Eduardo M.
Doing everything online (contact less) was great. It should stay this way forever!Amy A.
I made my reservation by calling uhaul. Even though I had confirmation for picking up at that location, at that time, the office was closed. It took an hour and 45 minutes for me to be able to access the truck that I was sitting next to the whole time. Because of the time delay, I lost 2 of my helpers and my day was completely messed up. It took the final person on the phone only 5 minutes to gain me access after waiting for so long. Your system needs workTerri J.
Le client n'a pas laissé de commentaire.Joseph W.
Well done. Thank you.Adam D.
I did not receive what I paid for and was charged extra.Kayleigh D.
Le client n'a pas laissé de commentaire.Crystal P.
Le client n'a pas laissé de commentaire.TEODORO C.
Le client n'a pas laissé de commentaire.EMMA C.
Trailer wasn't tightened correctly when I stepped on trailer it tipped and almost lost my snowblower, training on how to use equipment for saleswomen might be necessary. Merci.ROBERT D.
Le client n'a pas laissé de commentaire.WILLIAM D.
Worst experience I have ever had! The truck had ashes all over it! The sunviser on the driver side was broken I couldn't even see while driving! The brakes need to be done! I was putting gas in and the gauge wasn't moving so I put more and and then it jumped to filled! Didn't even get my money back. Horrible companySamantha G.
Le client n'a pas laissé de commentaire.Brian D.
Windows filthy and no windshield wash , chips in particular Cheetos all over passenger seat dirty van not happy besides took me a half an hour to pick up van even tho I online checked in a real cluster mess never again and by the way the 1999 van cost me 144 rip off horrible check in system very dissatisfied would never recommend U-Haul everMary S.
Worked well for me and the price is fantastic.! I rented a 4 x 7 trailer towed behind my Grand cherokee .I would suggest one of those fiberglass drive way markers in a neon color be placed at the rear corners on the smaller trailers.I was going straight and a car waiting to make a left from the other direction almost didn't see the trailer behind me. His stupidity yes ...but those end markers would help.Fred S.
Le client n'a pas laissé de commentaire.Justin O.
Le client n'a pas laissé de commentaire.JANET T.
Le client n'a pas laissé de commentaire.douglas F.
I would have preferred a full gas tank vs. completely empty.George S.
Le client n'a pas laissé de commentaire.Alysha R.
So easy, fast, and efficient. Carolyn was awesome and the dropoff was so fast! Thank you for using technology to make our lives easier.Mark K.
Very unprofessional, poor customer service. If U-haul contacts me I will elaborate. Too long an explanation for typing here. I will say that your poor service, for a 30,00 $ trailer rental, cost me over 300,00 $ in crane service overtime fees!Anthony W.
Unresponsive business owner, terrible customer serviceRavi K.
Le client n'a pas laissé de commentaire.Farhad I.
Fire DeBoer's Take away there franchise Charged me a late fee wrongly, have not refunded money's yet.George M.
The one issue with the phone was the item over writing chrome. It took me forever to figure this out. Also the fuel read full but went below the full line right as I pulled out and just about 2 miles away. When I filled it it went way above the full line. Just knit pickingPaul S.
No record of miles or gas at time of pick up. Charge me for miles with no starting point for me to check. Scam.George N.
Le client n'a pas laissé de commentaire.Sarah R.
Not everyone, including us old-timers are able to do business on our cell phones! If it wasn't for Mr. DeBoer's personal attention to our rental options, we would have been uable to rent from U-Haul! Thank you again and again, Mr. DeBoer!Robert P.
Interior cabin was extremely dirtyRichard K.
Nothing, the owner met me and disconnected the trailer. Perfect! They wore mask, which is good!Richard G.
Price was doubled as quoted. Couldn't get into email for drop off. And my vard was charged twice. Very unhappy dont think id recommend using the siteRobert S.
Le client n'a pas laissé de commentaire.Manuel A.
The staff were very helpful and attentive, especially with my changing schedule, technical glitches with uploading images, and other snafu's. The app had issues uploading the hi res images of my license because of the poor quality of the Verizon mobile data network in the area. I suggest add options to control the resultion and file size for such situations. Thank you for all your service. R.Robert M.
Le client n'a pas laissé de commentaire.Robert G.
My rental went faultless, They even called me when they opened to make sure I still needed the trailer. Great customer service!William M.
Please make sure that the time for the lock box is adjusted properly so that a customer doesn't have to wait an hour for pickup during non business hours. Even more concerning: DO NOT ALLOW RENTERS TO SMOKE IN THE TRUCKS!!! Mine had cigarette ashes all over, and the ashtray was filled with cigarette butts from the previous renter, which made the whole truck reek for the entire time I was in it...even with the windows open!!Aaron B.
Carolyn the associate was very polite and greeted and assisted me in a friendly and courteous manner.John F.
My experience was horrible. My original reservation was changed last minute and my locations moved more than once. The online service was terrible!! I couldn't get my truck at pick up due to location devices not able To pick up my location. Once the company rep helped me over the phone I was able to get the keys and truck. Same problem on the return as well as the fact that I could not get the keys out of the ignition. The rep had me leave the keys in and was sending someone to fix it. I wasn't able to finalize and still haven t gotten any bill or receipt. There was another person having the same Problem as me at the rt 23 location. I was put under a time restraint since I had my reservation changed And there were no trucks available for my original reservation so I was trying to hurry but unable to due to the poor system. It was one of the worst experiences I've had with a company. Never again will I use uhaul.Cheryl C.
Don't charge them full price for a trailer that is unsafe and almost left us stranded on the highway that could have caused an accident trailer Surge brakes were not working properly because the ball kept coming loose cause the screw down adjuster kept backing off and felt like the trailer was gonna break off if we didn't stop every 5 minutes to fix it and no one has reached out to me on this issue never again renting from u haulMatthew B.
The parking lights didn't work once it got dark. The brake, signal, and flashers worked fine. I did note this upon return and there is no doubt in mind mind this will be fixed ASAP since deniers rental is reputable. I would use them again in the future.Christoph G.
Le client n'a pas laissé de commentaire.Barry B.
APP difficult to use. No packing blankets -- Radio didn't work --- Cab had bad smell ---Diane T.
Was cab disinfected before/after each rental? Make furniture cloths available.Roland E.
Ensure location services , was a problem. My phone was set up properly but it wouldn't let me get to the next step. Had a hard time getting in touch with someone to help. Took about 45 minutes which set us back that time. We returned the truck in perfect condition with a full tank of gas at 5:57 pm. Which means I was 3 minutes early. I was charged an â€œAfter Hours Chargeâ€. My time was for 12-6 pm. That jeans I back early. Please remove the after hours charge. MerciBob H.
Excellent customer serviceDennis B.
Le client n'a pas laissé de commentaire.MICHAEL P.
Le client n'a pas laissé de commentaire.Jerry C.
The app check in process took 20+ minutes. If that is an option you offer, it cannot take 20+ minutes. The truck had a box in it and was not cleaned out. I was charged a 25 dollar cleaning fee when it was returned the same way as I received it. Terrible experience. Will not be going back.Rodney V.
Carolyn was very helpful and understanding as we were late picking up our rental.Kerri L.
We made sure to have the uhaul back before 2pm. There was no one at location to check us back in. Also I had to drive an extra 30 miles instead of being able to go to a location closer. ( where I made my reservation)KELLYM C.
Even though the hours were until 2:00, no one was there. There were 3 contact numbers posted to the door but none of them worked. The back door of the truck would not close but I had no way to get help or let anyone know.MARKSTEWART A.
Worst uhaul experience ever what should have been simple was horribleDanielle W.
Le client n'a pas laissé de commentaire.Robert T.
Le client n'a pas laissé de commentaire.Pedro L.
It's great when you need a truck on a pinch. No reservation required. Just sign electronically and go. This is my second time at this location. It's great!Mike S.
Only problem with location was it was an hour from our house. Otherwise, it was fine.Susan A.
The service was excellent! Quick pickup and drop off tooKimberly D.
Le client n'a pas laissé de commentaire.JULIA C.
Le client n'a pas laissé de commentaire.ISABELLA P.
Le client n'a pas laissé de commentaire.Keith G.
Wiper fluid was neededJudy A.
Le client n'a pas laissé de commentaire.Patricia P.
We had trouble opening lock on truck. We were standing outside in pouring rain for 40 min trying to open it. Then they applied that time to our usage time of 6 hours.Joanne A.
I thank DeBoer's for stepping in when the agent at Highlands where my reservation was confirmed failed to provide the reserved vehicle. However the vehicle at DeBoer's was not up to U-haul standards in fact they already had painted over the U-haul logos and the vehicle had a "for sale" sign in it. With 111 000 miles on the odometer it got the job done but no A/C and a bit rough. Pin holes in the roof of the box, fortunately it did not rain.Glenn H.
The pick up process was too difficult. It timed us out twice.David V.
Le client n'a pas laissé de commentaire.Susan S.
Le client n'a pas laissé de commentaire.Steven M.
Wear a mask!!! Special in times like covid 19 I got charged after hours but was never advised their would be an additional charge. The person only told me to leave the trailer at the parking lot. I don't think that's right to do buiesness this waySebastian M.
Le client n'a pas laissé de commentaire.Seth S.
The people at the drop off site worked with us well. I want to actually review U-Haul the company not the drop off location. It was not clear how to book for multiple days and a representative basically lied to me about how many days I could keep the truck. Then reps at the pick up place we're mad I hadn't dropped it off on time.David M.
Le client n'a pas laissé de commentaire.Richard B.
I returned the trailer after 3 hours and was charged an extra 21,32 $ for after hours drop off. Now trying to get someone to correct the error.Albert R.
Le client n'a pas laissé de commentaire.David S.
Be more available. Provide accurate information. I'm being charged when I was told I had until Wednesday to drop off.angel C.
As per my original reservation, I originally had set up and confirmed online check in for a different location (2 Legion Pl in Franklin NJ). The 15ft truck was there waiting for me. I proceeded with the online check in. I was "awaiting approval" for over 30 minutes. I am assuming the server crashed or the online check in team was overwhelmed. My moving crew was at my house waiting for me while I sat "awaiting approval" from Uhaul. No one responded to the chat function when I asked for an update. My wife connected with a representative on the phone who updated our reservation and pointed us to a new location 3 miles away (DeBoer's Auto Inc 77 State Rte 23 N Hamburg, NJ 07419). We were told there was a 15 ft truck but upon arrival, there was only a 10ft truck available. Out of desperation, I took the 10ft truck. I wasted over 1,5 hours and my moving crew sat at my house without a truck to load while I dealt with the Uhaul reservation. Given the smaller truck size, I was forced to make 2 separate hour long trips to my new home. This put me over the allotted mileage. I was charged about 75 $more for the 10ft truck than I was quoted for the original 15ft truck. Overall, Uhaul's inability to accomodate the online check in process made my move extremely difficult and stressful. I encourage them to tighten up their procedures if they are going to offer online check in and maintain doing business throughout this COVID 19 pandemic.Daniel A.
There were no gas station around. So I did not fill it up. Since it is one route only, a hint where I should fill would help a lot.Alexey P.
Le client n'a pas laissé de commentaire.Eric B.