Great service. Thank you
Russell C.
Customer Reviews for Decatur Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Location was good. They are closed on Saturday and was required to do online pick up and drop off. I will never use U-Haul again if I have to go through this process.
Travis M.Mileage was recorded wrong, was in my favor and caused delay at drop off
Robert W.Darrell was wonderful, their was an issue with the gas and he went above and beyond to make it a wonderful experience. GREAT customer service.
Rodger C.Keep up the good work!
Tom D.The service at this location was fantastic. Equipment failure was not their fault. Uhaul policy and customer service failed, but this location went above and beyond to help. Their hands were tied by Uhaul corporate and bad management.
Hilary S.Excellent customer service.
Daniel O.The employee was very quick and professional and assisted with trailer parking and removal from my vehicle.
Glen R.Cleaner Truck
Nathan G.Excellent service
Mark G.After using Uhaul in various states in US, Decatur Self Storage was by far the best Uhaul rental experience we have had. Big credit should go to Darrell and how he conducts business.
Shane B.Great people to deal with.
James G.Nothing. 24/7 pick up and drop off was pretty seamless.
Michael G.great!
Edgar B.Excellent service à la clientèle.
Michael G.Very nice and helpful!
Brooke M.Great service ðŸ‘
Jacqueline C.very helpful staff, easy to get to location
Herbert S.Great company to do business with.
James G.Staff was very friendly and helpful. Professional and courteous.
Christopher F.The buildings were older and could be cleaner, but the people were very nice and very helpful.
Michael C.S.O.
Rodney B.I attempted to return a trailer after hours, but the site wouldn't allow a picture to be taken and uploaded so I could complete my return. Although I left the trailer, I had to return the next day to ensure it was check in.
Richard T.Everything went well
Alice S.This location was not my reserved pick up spot. It was ~25 miles away from my desired PU spot. It was disappointing to have to drive that far out of my way to PU the trailer.
Jerry C.The agent and business were very good and helpful.
John O.LoL, do it for me!Jk.
James B.The location was not the problem. Uhaul online check in was difficult. It would not work from my phone, had to use a friend's phone. No one answered when we called for help. We felt like we were on a scavenger hunt. It took us 45 minutes to finally get the keys. Then I was told to still return the truck at 2:00. It is not fair to have a faulty system and expect me to stick to the timeline. I better not get charged for the few minutes past 2:00.
Kalah T.Overall...Great place to rent.
Jeffrey G.All round great experience
Alice S.Very friendly and customer service oriented. Made the whole process very easy.
Guillermo H.Eseyer after hours drop off and explain how to return when done
allan C.Had a few dents on the lower outsides but truck ran perfect. Taking photos allowed me to document the previous damage. Love the new contactless system. Nice to have the lockbox there. Will rent again!
Carl S.There were 2 people in this office but only one seemed to be working and he was busy with another customer when we arrived. A lady came to the window and took our keys but seemed to have no knowledge at all about how to help us. Once available, the gentleman was very friendly and quickly got us on our way.
kasondra H.Get real on your measurements. Inside dimension of a 5x8 is 58 inches. 2 inches shy of 5 feet.
William P.Nothing it was great
Sheila S.This location was excellent. Very helpful and went above and beyond to make sure we were taken care of
Jimmie M.Great folks here!!
MICHAEL J.Very fast and friendly service.
ROGER S.Very nice owner
Nicole S.Great place, workers very helpful and fast
Michael J.Great place! Easy access and gas station across street to fill up trucks. Friendly crew there.
Michael J.Super folks working there. Quick and easy process. Had three trucks and two trailers to return.
MICHAEL J.Great and friendly crew! Gas station right across street so easy to fill up trucks before return.
Michael J.Did not help me get the promised $50 off rental as I was told on phone
James C.Thank you for all the help
William G.Work weekends
Billy E.The gentleman who received the rental was very considerate and helpful and quick!
PAUL S.