This location was not my reserved pick up spot. It was ~25 miles away from my desired PU spot. It was disappointing to have to drive that far out of my way to PU the trailer.
Jerry C.
Customer Reviews for Decatur Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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The agent and business were very good and helpful.
John O.LoL, do it for me!Jk.
James B.The location was not the problem. Uhaul online check in was difficult. It would not work from my phone, had to use a friend's phone. No one answered when we called for help. We felt like we were on a scavenger hunt. It took us 45 minutes to finally get the keys. Then I was told to still return the truck at 2:00. It is not fair to have a faulty system and expect me to stick to the timeline. I better not get charged for the few minutes past 2:00.
Kalah T.Overall...Great place to rent.
Jeffrey G.All round great experience
Alice S.Very friendly and customer service oriented. Made the whole process very easy.
Guillermo H.Eseyer after hours drop off and explain how to return when done
allan C.Had a few dents on the lower outsides but truck ran perfect. Taking photos allowed me to document the previous damage. Love the new contactless system. Nice to have the lockbox there. Will rent again!
Carl S.There were 2 people in this office but only one seemed to be working and he was busy with another customer when we arrived. A lady came to the window and took our keys but seemed to have no knowledge at all about how to help us. Once available, the gentleman was very friendly and quickly got us on our way.
kasondra H.Get real on your measurements. Inside dimension of a 5x8 is 58 inches. 2 inches shy of 5 feet.
William P.Nothing it was great
Sheila S.This location was excellent. Very helpful and went above and beyond to make sure we were taken care of
Jimmie M.Great folks here!!
MICHAEL J.Very fast and friendly service.
ROGER S.Very nice owner
Nicole S.Great place, workers very helpful and fast
Michael J.Great place! Easy access and gas station across street to fill up trucks. Friendly crew there.
Michael J.Super folks working there. Quick and easy process. Had three trucks and two trailers to return.
MICHAEL J.Great and friendly crew! Gas station right across street so easy to fill up trucks before return.
Michael J.Did not help me get the promised 50 $off rental as I was told on phone
James C.Thank you for all the help
William G.Work weekends
Billy E.The gentleman who received the rental was very considerate and helpful and quick!
PAUL S.Very customer oriented! Will use this location again! Merci!
Arthur B.The facility is very un friendly for customers have to stand out in 100° weather wait to be checked out.
DANIEL C.Very professional very friendly
Wade J.When I picked up truck it only went 2 miles before oil light came on. I stopped on side of road and called for help. It took 5 quarts of oil to fill it up. I paid for it myself 15,88 $. Kinda frustrating.
Shane L.Excellent service no complaints about it. Highly recommended. The staff is very friendly and the process was very fast and smooth. Happy customer. ??
Emery S.Excellent service they are very helpful
Martin H.Very friendly service and staff
David H.Put me in a totally different truck than the paperwork said and is trying to charge me extra fees fuck uhaul
Jennie M.Daryl was amazing! Easy process and drive away. Thanks, Daryl!!!!!
Katie D.I don't have anything to add, the rental was a really easy process
Michael P.location and equipment were fine, however they did not show me how to open and close the trailer and they did not show me how to remove the trailer from the ball on the trailer hitch. I figured out how to open and close but I could not return trailer at original time I had to wait until business was open because I could not get the trailer unhooked from the truck
Virginia C.I called ahead and made reservation. Picked up the trailer, no problem. Excellent service
Arlie B.Moving causes stress. And being disabled doesn't help. Gary at the Decatur Tx office, is the most rude person!! No help at all. Wouldn't even try! Blames everything problem on other people & areas. Charged my credit card 355,00 $ without calling me or attempting to contact me!!
CATHY M.Customer service was great too.
Nora W.Good friendly people
Curtis H.n/a
Roy H.The haul app took to west highway 380 instead of the correct address at east highway 380 very fustrating
Robert F.Man taking care of shop is very helpful and worked with me in all ways.
Gary W.Great customer service! Thanks.
Russell C.I have recommended already and a few have used them and the also had a very positive experience also! Thanks for the outstanding service!
Don R.