Customer Reviews for Deer Lake Market
(Concessionnaire U-Haul dans le voisinage)

43 évaluations

5962 Sperling Ave   Burnaby, BC V5E2T9

(604) 343-4763

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 10h am à 6h pm
  • Dim : 11h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(604) 343-4763

5962 Sperling Ave
Burnaby, BC V5E2T9

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 10h am à 6h pm
  • Dim : 11h am à 6h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Lucas C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
4

Terrible process in picking up the vehicle. A guide to how much to fill up to the level when picking up would also be of help.

DONALD P. 
Évaluation :
1

only thing owner charged me for a insurance which i denied when i went to pay after moving the stuff.

SHAILENKUMAR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

INWON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLLIN C. 
Évaluation :
5

Everything was perfect from the beginning to the end. Staff was very helpful, the vehicle was new and clean, returning procedures quick and easy. Definitely will use again and recommend to anyone!

Nina S. 
Évaluation :
5

Please keep the cars clean, very dirty

SHAHNOOR K. 
Évaluation :
5

I rented the 9' Cargo Van. It was a pretty straightforward process in doing online check-in and mobile pick-up/drop-off. My only complaint is that the U-Haul website does not allow for any additional comments/photos outside of what is prompted. For example, I wanted to show some marks on the front bumper, but there was no section of the process that asked for photos of the front of the van (it asked for photos for the sides, back, and interiors of the van, though).

Way-Tung L. 
Évaluation :
4

My issue was mainly with getting the vehicle. Issues recognising different phone numbers that are 1 digit off, the process took me an hour as it forced me to start over a few times in the picture process and noting existing damage that wasn't noted in the provided pictures. Also for is the vehicle clean only one picture could be added. The van had garbage tucked everywhere; in the doors behind the seats, back area had bits of garbage from previous use that we had to clean it before use.

Marilyn R. 
Évaluation :
3

Yes I do the van I rented yesterday July 17th has damage on the roof I purchased insurance am hoping I have some coverage for the damage to the roof some scratches quite long and damage to a shark fin type of antenna can forward this to the right department or if can contact me at 604-785-8354 this is my where I rented the van they are mom and pop operation am very concerned that I will not see the estimate for the repairs if I have to pay out of my pocket I want a full description of has been Thank you for your reservation. To view or edit your reservation visit http://uhaul.com/s/AD508AFE67. My reservation # is 98712008 Sent from my iPhone

Joseph R. 
Évaluation :
1

The check in and check out process is unbelievably difficult! Compared to just walking in and talking to a person, the 20 minutes I spent answering questions, taking pictures of myself and my ID, the vehicle, the surrounding area (yes, really) was a total hassle and waste of time. I'll never rent from Uhaul again if I can't do it by talking to a real person on-site.

Ron L. 
Évaluation :
4

Operator was accommodating.

CHRISTOPHER W. 
Évaluation :
5

Perfect like always

Vladimir S. 
Évaluation :
4

Experience was excellent,the young lady who looked after us was amazing.

JOHN Z. 
Évaluation :
1

Was not told I needed to refill van. Will not rent from uhaul again since I feel I was taken advantage of. I've never rented a vehicle before and didn't realize i needed to pay for fuel. Also the person I delt with lied about how much fuel I used.

ELI J. 
Évaluation :
4

1. Vehicle had garbage inside when I received it. Mechanically the vehicle was in good condition. 2. The app that I am supposed to use to check the vehicle's condition when I received it did not work at all. Could not upload any pics of roof scratches which were present but not shown on previous photos of the vehicle. . This puts me at risk unfairly.

DANIEL F. 
Évaluation :
2

Better time efficiency. We started 22 min late into the rental booking.

JOHNSON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xiaowei X. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vladimir S. 
Évaluation :
5

All the time i use this location.

VLADIMIR S. 
Évaluation :
1

Was directed by online drop off to this location. After completing the self drop off through my smartphone there was no lockbox to drop the key off. Store owner of location did not receive information regarding my drop off so he didn't want to take the key. After 50 minutes of being on hold with U-haul customer service I was told told leave the key in the vehicle. Very inconvenient and annoying.

Gabriel B. 
Évaluation :
1

The representative was too slow and charged me for a extra without proper explanation. I like Uhual, but I will NEVER go there again.

VITOR C. 
Évaluation :
5

All was good.

Parth S. 
Évaluation :
5

It was a pleasant experience under trying times

Lana J. 
Évaluation :
3

Photo taling on uhaul app for confirmation of identity and uhaul location didnt work. Had to go to uhaul website. Requested a dolly but did not get one.

Julian A. 
Évaluation :
3

Clean the vehicle! Muck of my stuff was stupidly dirty. I dod not need rhe EXTRA task! Exhausted! ðŸ˜-

Monique W. 
Évaluation :
1

I left a lengthy message about the disgusting cleanliness of this vehicle, particularly during a pandemic, and no one from uhaul has gotten back to me. The vehicle key was not with the vehicle either, so I had to come inside and be around people even though I did mobile check-in. Disappointed in covid practices form uhaul.

Amanda P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vladimir S. 
Évaluation :
3

Wasted 30 minutes trying to figure out how to unlock the box to get the key. The code given on the online pick up was not working and even the call center representative was giving the same number that doesn't work. 45 minutes later, the owner came in to open the store and gave us a different code that finally worked.

Karen Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin K. 
Évaluation :
5

It was easy to get to. The gentleman was very polite.

connie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel D. 
Évaluation :
1

my entire experience with this pick up was horrendous. I first didn't get any service from the person in charge and told me to do everything online. When I attempted, it didn't give me a code only then he assisted wit the passcode (which he didn't know to begin with). The entire driver and passenger's seat were covered in animal fur which made my moving partner get an allergic reaction. Entirety of vehicle was covered in dirt or watermarks. This experience was entirely unacceptable. I also drove 50km, not 60km as previously estimated. Which he didn't mention and charged me for 60km.

Yong Hee L. 
Évaluation :
4

Overall I had a fantastic experience, the customer service was great and he went through each step with us so we knew what to do! The passenger side seat was a bit sticky and the van could use a good wipedown but it was very well maintained and easy to use.

Kelsey Z. 
Évaluation :
2

Mobile pick-up took way too long. The whole process took me an hour. Even the store owner could not verify me in person. Will never use mobile pick-up again.

Ming Yu C. 
Évaluation :
4

Friendly, helpful staff. Plus, Easy access for equipment pick up! Will be switching from my old location.

Cindy M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Raeniel H. 
Évaluation :
3

The initial person at this location was not familiar with how to complete the pick up of the vehicle. Another employee had to show up later to complete the pick up. This was frustrating as the experience wasted 40 minutes of my time.

Mark V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emerson S. 
Évaluation :
2

The truck had a broken rear right light which is very unsafe, and this was not mentioned beforehand so we could not make alternate arrangements. Furthermore, some of the information we had to fill out before renting the truck was not saved and we had to re-enter it into the store owner's laptop which delayed our start time. As well, there is only one person in charge of the store which provides services for Canada Post as well so we had to wait for him to serve several customers.

James Z. 
Évaluation :
1

Waited one hour to get the password to unlock key box for the van. On top of that, dolly wasn't provided that I had to drive to marine drive to pick it up.

Jin D. 
Non les évaluations ont été soumises pour cet établissement.

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