Customer Reviews for Slow Motion Auto
(U-Haul Neighborhood Dealer)

Évaluation :

5

The male employee in charge is nice and kind and helped with all the process.

Évaluation :

5

Everything is good delivered smoothly

Évaluation :

1

This location had the wrong address and phone number. It took us over a hour just to get our truck which pushed our moving process back, and caused a lot of issues. We went to a U-Haul location near by to help us find the location they called the manager for that location and he didn't even know the exact address. This was a very unprofessional stressful process.

Évaluation :

5

I had a great experience renting a U-Haul cargo van from Deleague because of an awesome employee named Mike. First he helped me get the U-Haul out of a tight spot when someone had parked me in. Then, when U-Haul couldn't help me with a reservation issue over the phone, Mike took care of everything himself on the computer. He made what could have been a stressful experience incredibly easy. All of this happened in the evening, and frankly I don't know what I would have done if Mike hadn't been there to help me. He was friendly, laid back, and great at his job. I'll definitely rent from Deleague and encourage others to do the same.

Évaluation :

5

Why do you charges me twice?

Évaluation :

1

Have the rental van available so a person doesn't spend two hours getting to and from the location for no reason. Also, some signage at the location with instructions would be nice.

Évaluation :

5

Michael was really great and helpful ! Thanks

Évaluation :

5

Everything was good the service was great but, the truck made a very strange noise when ever I stop on a red light, I would have to put the truck on neutral when ever I stoped, to stop the loud noise. It also had very strong oder a bad oder so I had to keep the windows down other than that it was good

Évaluation :

1

Overall, a poor and disappointing experience. I had originally booked a reservation at a different location, but U-haul assigned me to pick up here due to limited availability. I did not want to pick up from this location since they didn't open until 9am, so there would be no customer service rep, and I would have to use the app. Upon pickup, the U-haul app did not work (no fault of location). Once the app started to work, and I was verified, I had to unlock an old, difficult-to-use lock that took a couple of minutes to figure out. Worst of all, this location forgot to include furniture pads in my u-haul truck. As I picked up before 9am, there was no one I could speak to to get furniture pads, so I was forced to drive off without furniture pads, which made my move much more difficult. Overall, a really negative experience. Some of this was U-Haul's fault (rescheduling pickup for different location, app not working) and some of this was the location's fault (difficult-to-use lock, no furniture pads).

Évaluation :

3

the vehicle was very filthy with mud all over the drivers side the muffler was really bad and the sound was loud not happy and fell i should get a credit the guy kevin at the shop was aware of this and we took pictures

Évaluation :

1

No parking anywhere to leave the U-Haul. Extremely unclear where to park, was told to double park on extremely busy street.

Évaluation :

1

Do yourself a favor and go to a different location nearby. I used both and you can not compare.....

Évaluation :

3

Was told I would be getting the Ford transit and he lied to me... Gave me the GM even though they were both available.

Évaluation :

1

Location very poor no parking lot or on the street. Arrogant staff.

Évaluation :

3

The charged me for 2 days.

Évaluation :

2

when i came to the location they told me that they do not have a van for me

Évaluation :

3

The pickup process was difficult because we could not find the van and the staff member who was supposed to give us the keys arrived almost half an hour after we had arranged to pick up the truck.

Évaluation :

1

Need somone to look at my order because i got charged twice

Évaluation :

5

The Customer service was very accommodating and nice to customers.

Évaluation :

5

Nothing it was amazing. No waiting. Very friendly and smart young lady took care of me. I would recommend this place to anyone who needs a rental.

Évaluation :

1

Van was super dirty need to Clean the vans

Évaluation :

5

nothing

Évaluation :

3

They didn't have the van I originally reserved and was supposed to get. I also received it with 2,8/4 gas filled up and was now charged for returning it this way.