Easiest truck rental I ever had. Great convenient location. Excellent service à la clientèle.
Tom N
Customer Reviews for Delmont 10 Minute Oil Change
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Location was closed so limited experience with this location.
John CAmanda went above and beyond to help us with our move. Merci.
Glenda AVerizon cell coverage is poor here, so the mobile experience may not be great
Ernest DKeep providing the same quality service.
Bruce CI requested the Uhaul pick up for 8 am to find out the location was way further than I told it would be and the location did not open till 9 am. The lady at the facility was very helpful and accommodating. She was the only positive thing in the process. My score is because of the representative I spoke with the day before that should have known the facility didn't open till 9 .
Charles JThe location and management were nice and helpful. However, since I couldn't get a uhaul from an actual location (no rentals available), the uhaul itself had minor issues that should be fixed soon. Being a very hot summer, the A/C should work.
Kaylan RPremises could be much more inviting. Reminded me of a junk yard
Michael FYou canceled my order the day of. I had to get a different truck.
Zach BI think you should have comment boxes for sections about cleanliness of vechicle. I got it it was clean except the floor area was muddy I used it for almost 4 hours and returned it. I hope they don't think I made it that dirty bc it was like that when I got it. But it wasn't bad just enough that it should be mentioned. Also comment box about noises you hear to let them know about something. It made a noise while driving not all the time just now and then but could be normal. Especially for people who don't drive those trucks often.
Jennifer CDon't give expectations for a specific date for delivery at final location. Don't send out text messages that display inaccurate information.
Victoria PThe site could not be found by GPS and only found it by driving around the area. No number visible from road.
Christopher CPick up went great! Friendly service.
Jon BThis location was 45 miles one way, out of my way from my original pick up location. Then somebody entered the mileage into the system incorrectly and I could not complete the inspection from my mobile device.
Jason LNothing. The service and truck was excellent!! Thanks for everything!
Lisa DThe trailer was extremely dirty and caked with mud and gravel. I had to pressure wash it. But the people were courteous and helpful.
William KNothing. Amanda was excellent. The crew at 10 minute oil change are terrific. We had an issue with the strap coming off front car tire on the carrier. We had a quick stop at another uhaul location on our trip. Leroy made the fix and no problems the remainder of the trip.
Howard JLights didn't work. Tires had deep cuts in the tread. Different uhaul location stated the two dolly wasn't safe for a 1500 mile trip. Tow dolly made the trip with multiple stops and inspections.
James LI was told to initial a paper for insurance purposes (since I bought the insurance package). When I went to return the Uhaul I was charged a $25 cleaning fee for the cab being dirty. The paper I Initialed was apparently saying the uhaul was clean but the cabin was never even checked by the girl who had me initial. Even the lady at the drop off location said the uhaul looks like it had many trips to get that dirty. It's ridiculous that I was charged a fee for cleaning when it was extremely dirty when I picked it up and I didn't even have anything in the cabin.
Jonathan Bthe people at the counter where really nice but the guy who help hook up the trailer looked like he needed a hug
TRAVIS JVery helpful location,
Bruce CThe excellent rating is related to what I needed and its close proximity to where I live. This is a small satellite U-Haul site, but if you just need a standard 15' truck close to home, it can't be beat.
WILLIAM HVery friendly and helpful folks. Knew their business well
allen wPicking up the rental truck at Delmont Ten Minute Oil Change was an efficient and easy process. No problems at all.
Evelyn RDirections to location maddening via google. Very frustrating as actual location not the actual location as per directions on google. Wasted at least 30 minutes trying to find place on extremely busy highway separated by concrete barrier . Also I reserved trailer 3 weeks ahead through the 800 number I had to pick trailer up 32 miles from where I needed it even though there was a location 2 minutes from where I actually needed it.
John KSales person was courteous and helpful. Service person was rude, unpleasant, and slow.
Randolph CExcellent experience with u-haul very professional all questions were answered AA++++++++++++
Regis Beverything was good, no problems.
STEPHEN Severything was great Amanda was good with taking care of what i needed
Barry T1) I called "Monroeville" location, 5 minutes from my house and made reservation. Next day I was told pick up was Delmont which is 20 minutes away. Apparently I was talking to central location, not the Monroeville store, but was told equipment would be available. Was not convenient location as have to make a U turn to get on that side of highway. Plus added travel time each way. 2) Check in process was fine but was told trailer was muddy, too cold to clean it. It was not acceptable for hauling furniture and mattresses so my husband spent time mopping it out / drying it before we used it. More time spent unnecessarily. Trailer was good for our needs but would have thought with almost a weeks notice could have been brought to the convenient location and cleaned.
Karen SReservation was switched from Monroeville. When we arrived there was no dolly. We had to go to other Grbg location to get folly. Poor communication!!!!!!!
CARYN WOld 5x8 trailer, tires at limits
Michael KThese folks are great, always have been. Will use them for future in-town rentals.
Howard WThe location listed on this survey form is no the correct location. I picked this truck up at Sadler auto sales in Indiana Pa. The experience of renting from Uhaul was HORRIBLE. I had a reservation to pick up the unit at 2 pm. Upon arrival there was no truck for me to have. The store called the area manager to let them know. The area manager said he would call back in 2 to 3 minutes. After the store called and them and the area manager spoke another 2 to 3 more times and 45 minutes later with no resolution or solution, I asked if I could speak to the area manager. He stated they don't know what happened. I said, "well with computers, you should know where on is at and get here", He said he did not have access as he was travelling. I then was told there is a truck in Delmont and if I could pick it up. That when I said, you need to do your job, find a truck and drive it here if you have to. That is what he did after I told him what to do. We received the truck about 2 hours later than our reservation was scheduled. I will never recommend Uhaul to anyone
Gary S?????
Ernie KThe girl that waited on me couldn't be nicer!! She waited for me to arrive at 4:00 on a Saturday! She had a smile on her face and pleasant as could be! I didn't leave till at least 4:15. She went above and beyond!
MICHELLE AOriginally, I called uhaul around a week before the move hoping to get a 15-20 box truck to move from swissvale, pa to greensburg, pa. I wanted to rent one near where I lived and drop it off near where I was moving, but didn't mind bringing it back to the same location as long as it was close. As there are over 10 uhaul stations within the area I was moving to and from, I did not think this would be so difficult. However, uhaul finally calls me the day before I need the truck and want me to drive 20 miles in the opposite direction on the other side of Pittsburgh through the city to pick up a truck and then charge per mile. There are literally at least 25 uhaul places closer. Realizing that this would leave me with either leaving my truck an hour and a half away from where I was moving to at the uhaul place, or having to drive the uhaul truck all the way back there and get charged for it, I decided to take it upon myself to try and find a truck by calling shops individually. With no luck, I had to settle on a 6x12 trailer. So, while my ford ranger is straining to pull the trailer with all my belongings, I pass two uhaul shops (Monroeville and greensburg) and they both had the trucks I wanted to rent on their lots. Why in the hell couldn't I rent those? What a terrible headache that was trying to use uhaul.
cole kVery welcoming and assisting personnel!
ACKBER PPlace a sign near the entrance to the U-Haul office. Once you pull in the parking lot it is hard to know where to go.
CATHERINE CGreat location, convenient to our home. Nice people there.
HOWARD WThe day I moved was VERY rainy & muddy. I was charged a $25 "cleaning" fee & when I called, they said that there was mud ON THE DASHBOARD!! Not even POSSIBLE!! THEN, they said it was mud inside the back of truck from our shoes.......again..it rained! I called & spoke to a very rude manager?? at the location & he flat out REFUSED to refund the fee!! NOT a good way to get return customers, OR new ones!!
Lynn WDirections to the facility would have been good. We went about 10 miles out of our way to find it. Also signage was poor, meaning it was not visible until we were at the location.
James mLocation was closed at time of drop-off. As long as everything checks out fairly I will have no complaints.
SEAN GLocation had very friendly and quick service.
Charles K