Le client n'a pas laissé de commentaire.CHASE R.
Customer Reviews for Denison Inn & Suites
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
have a seperate U-Haul phone number....JIM C.
Le client n'a pas laissé de commentaire.Paul P.
Le client n'a pas laissé de commentaire.Scott G.
No help at all.Cheyenne N.
It would have been nice if they actually helped to unhook the trailer instead of just saying, "Go drop it over there." Otherwise, it was a convenient location.Rob R.
Le client n'a pas laissé de commentaire.Suzan L.
Le client n'a pas laissé de commentaire.Thomas W.
Nothing but compliments! I didn't know how to undo my jeep from the trailer, and yet the person on duty not only helped me but did most of the work himself! Had he not done so, I would probably still be trying to unhook the jeep from its trailer. Well organized with trucks and trailers in their lot. Compliments all around!Richard P.
You need to have the reservation department and the scheduling department communicate better. In the last 12 years we have rented uhaul trucks to move us and both times the day of the move we have had to scramble to find a truck. Terrible headache for us both times. We would definitely think twice before recommending or using uhaul again because of this issue. In fact I would say our experience with uhaul reservation and scheduling was absolutely horrible!!Tim M.
The guy that runs the hotel/U-Haul location was possibly the nicest guy I've ever met. Seriously can't speak highly enough of his kindnessJoe C.
Le client n'a pas laissé de commentaire.tina T.
Le client n'a pas laissé de commentaire.Arturo A.
Guy at front desk was efficient, friendly, and promptKATHY N.
Was a really great experience. Very nice people to do business with.CHERYL G.
was picking up replacement vehicle here, was driven here by a Lyft. dealer was not very knowledgable and had to make calls to comoplete the replacement rentalDennisorLorraine Q.
Le client n'a pas laissé de commentaire.Lesa A.
Le client n'a pas laissé de commentaire.Theodore W.
Hello If you check you will see that I have rented way more trucks than your average customer. The Lake Manawa Council Bluffs, Iowa location has water hoses to keep their equipment clean inside and out. This location does not have that. The inside of the truck cab and the truck back was filled with dirt and I do not believe it was even swept out. I swept out both front and back. The MAJOR problem with these people was that when I was returning the vehicle, the man was going to charge me for a scrap on the front dumper even tho I had insurance. When I went back to look at what he was talking about, it was CLEARLY marked with one of your accident stickers with the black X. I had to point the mark out to him. The bump was so old that it was already rusted on the metal part of the bumper. He thought I scraped the rubber part of the bumper just exactly under the scrap on the metal part of the bumper. I knew I did not even come close to hitting or even bumping anything. He was trying to CHEAT me and I did not like being treated that way after all these years of being such a good customer! The reason I would recommend this location as we are in a RURAL area where there are NO choices to rent trucks. Plus, another thing is they were trying to get me out the door when I was calling my bank as my bank told me they had already taken the deposit $132 out of my account and I thought I should be billed the difference and was worried I was being double billed. They wanted me to call Uhaul and not help me! You are welcome to call me if you want to discuss this further. Your fan!CAROL M.
Great customer service as well as a week maintained trailerDavid F.
Le client n'a pas laissé de commentaire.Phil J.
Great people here. He was very helpful hooking up. And. Great pleasure to meet and do business withTerry S.
Great service, friendly professional staff that will assist with any situation.David F.
Le client n'a pas laissé de commentaire.Todd B.
Le client n'a pas laissé de commentaire.Jessica M.
Le client n'a pas laissé de commentaire.RACHEL S.
Le client n'a pas laissé de commentaire.JAMES A.
This guy was very rude and condescending to my wife when she returned our truck and car dolly. Not impressed at all there either. Great job Uhaul.Randy R.
Denison Inn and Suites was very accomodating as was the rep from UHaul that I spoke with on the phone. Came in from out of state and needed a car dolly. One not being available in Denison, the owner of Denison Inn and Suites drove to a neighboring city to bring one back to Denison for me. This saved me 2 hours of drive time after a day of 10 hours of drive time already! What service. Very friendly and caring- Would even recommend staying at his Inn- clean and accomodating from what I could tell! May want to consider new tires as at least one was little to no tread remaining prior to pick up.PATRICK G.
Le client n'a pas laissé de commentaire.JAN T.
Le client n'a pas laissé de commentaire.NATHAN A.
Explain the check in process better.Vickie B.
If you know the truck won't be there when I come to get it, then notify me of the problem before I waste my time coming to get it!Wendy S.
Owner was very friendly and chatted while he got trailer signed out.JASON W.
I was tied up until later in the evening unloading; the folks at Denison Inn and Suites were very willing and assisted me with the late evening return of the truck! I am sure many others would have made me wait until the next day; I really appreciated the friendly service!Billy B.
The trailer was dirty, and a yellow light didn't work, and the break light on the right side didn't work correctlyMarin A.
Le client n'a pas laissé de commentaire.MARIN A.
This is an easy place to drop off equipment. Big parking lot!. The staff are great and very helpful!billy B.
He tried to say he called me to confirm but I never received a call from him so he then tried to tell me my reservation had been cancelled because I didn't answer his call. So I showed him my phone and it showed no call from him. I also showed him my reservation email to prove they had upgraded me to a 26' truck because they did it have a 20' available. I feel like he was trying to scam me for more money. Also he took photos with his phone of my drivers license and credit card which I do not agree with at all!! Half of the packing blankets I had rented could not be used as they were wet. And the small furniture dolly I rented he didn't have so he gave me an appliance dolly which was of no use to me at all.Carolyn B.
Le client n'a pas laissé de commentaire.Michael L.
Le client n'a pas laissé de commentaire.Keith B.
There was a towel and orange peel in the cab when we got the truck.Joseph S.
Le client n'a pas laissé de commentaire.WAYNE W.
Le client n'a pas laissé de commentaire.WAYNE W.
Our only issue was we had to drive over an hour to get a truck and we were not guaranteed a truck until a couple days before the move which made it very difficult to plan anything. We have a local u haul but they had no trucks. We tried calling weeks in advance and we told we could not reserve a truckRONALD S.
Insurance was added to my bill after the reservation without my knowledge so, I was stolen from by the employee. Now three days later Uhaul thinks it just fine that I have to wait 7 to 10 business days to get my money back. So, as far as the location in Denison, Iowa. I will be leaving my reviews about that concerning Uhaul on all of the social media I use.Gregory M.
Easy in and easy out. Will definitely use them again should the need arise.Amber D.
Keep up the great work! The service was great, I really appreciate the quick check in!Billy B.
Le client n'a pas laissé de commentaire.Joseph B.
They were great people to rent from. Very helpful. I will recommend and rent again. Great experience.Terry S.
Nothing obvious. I have dropped here before. The staff are great about helping out right away. The parking area to drop is easily accessible and convenient. I am impressed with the consistency of their great service!Billy B.
Tried to get directions from this location. Sent us to the wrong direction.Called back again still bad directions. Drove around for 45minutes, gave up stopped at a gas station got directions, drove right there.STEVEN S.
Nothing, the drop off was easy and efficient. Merci!Billy B.
Le client n'a pas laissé de commentaire.Ruben R.
Le client n'a pas laissé de commentaire.Brent H.
Todo esta muy vienLudin Oswaldo L.
Good Job. Good hours.Michael S.
Nothing, having this location was great! the parking lot was easily accessible and personnel readily available. Merci!billy B.
Le client n'a pas laissé de commentaire.Wayne M.
Le client n'a pas laissé de commentaire.Timothy G.
Staff was very helpful and polite.Mary S.
Very nice to do business with. They found a trailer I was looking for the same day. Will do but with them again.Charles E.
Le client n'a pas laissé de commentaire.Stan R.
Truck had old fruit, a keyboard and a bag full of prescription drug bottles behind driver's seat. Obviously hadn't been cleaned out. Windshield was covered in bugs.David B.
Easy and fast .... very relaxing and reliableJesus S.
Very KnowledgeBase and friendly staff, treated me with respectJODY W.
Le client n'a pas laissé de commentaire.WILLIAM K.
Leave rubber mallets in the vans. The rear door freezes shut. MerciJacob F.
I was not made aware of this location for drop off. Not on website. Scheduled to drop off at Missouri valley - nearly 50 miles farther away. Was financially penalized $150 for the change. Also, I had to pick up my truck myself from over 80 miles from Minden on the day I needed it. Dealerships were fine but Uhaul administration has extremely poor customer relations. â€œLet the buyer bewareâ€.BRADLEY H.
I wanted some pads but they didn't have any. Rental was achieved without any problems even though I was a few hours earlier than expected to pick up the Uhaul.Judy B.
Le client n'a pas laissé de commentaire.Joshua K.
Everything was great, owner's are great and made my transaction very painless!Hector G.
Things were great, drop box was very easy to find and parking spaces are readily avaliable.Hector G.