The seats were dirty not a major deal but nonetheless should have been cleaned
peter f
Customer Reviews for Depanneur JMI
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Your phone app is terrible...but that's on the haul company. This location and the man in charge were amazing...he is one of the best uhaul customer experiences I've had...thank you
cinthya hI rented a vehicle at 4701 boulevard st-jean in DOLLARD-DES-ORMEAUX. When returning the vehicle with the filling of the gasoline carried out, (photo in support before and after), the dealer wanted me to put more gasoline also no he was going to charge me with additional costs. I told him that no that I was returning the vehicle to the same gas level as when I got the vehicle. At that time, the dealer asked me if I was Jewish! Not only am I not, but it is very racist and insulting. By telling him that I was Italian, he told me that Italians who know put gasoline without looking. Under pretexts that these customers leave more and who said nothing for $2 more when it's very good that it's wrong that we wouldn't see the difference on the gas gauge for $2. This dealer clearly wanted me to put more gasoline. I never had a problem with U-Haul, but this one was not worth it. I won't go back!
Kevin MVery good service
Lynda Geverything was perfect
mina kThe person at the location was fairly rude.
Chris RThe guy who was in charge of the uhaul was really nice and welcoming.
Kristina DChange the squeeky wiper
nancy eOverall, it was not a pleasing experience in interaction with the U-haul representative at the store. I drove the U-haul truck for approx 100 km, and filled gas of value $20 (approx 15 l), and he still charged me $15 extra for gas, saying that he is doing favor. Normally, he charges 25$ for that.
Ajay SThe gentleman at JMI dépanneur on St-Jean boul. was very nice, polite and gave a wonderful customer service.
Sylvie LTruck steering wheel sysVery welcome and helpfull Agent Manouche, he helps to make all the process smoothly. Before I had nastly experience in Montreal and Washingtion DC where the process breaks, needed cell phone app, get zero assistance by UHAUL agent, brief lost 1 hour and get exasperation each time.
Philippe FAlways disappointed with a ton of hidden fees
Patrick LThe representative told me I will not be charged extra if I return the truck after the scheduled return time but I was charged $20 for it.
sharad cThe clerk hit my car door with his back door that leads to his store, as I was returning the truck keys in the return box. Instead of just apologizing as my Husband did for parking a bit too close, he began arguing with me on why I chose the self return option on the Uhaul app instead of going to him (which means, he wouldn't have had to come outside and hit my car + leave a mark)
Tyeriah GThe truck has high mileage and has suspension and steering problems.
Ah kThe owner of the depaneur is so polite and profesional
SHERIF AI don’t have any suggestions in this time. Thanks.
Viorel PI always rent my truck from a uhaul location however today was I was forced to go to a near by "satellite location" and it was nothing like my usual experience. The office was a convenience store and despite being thirsty was too "dirty" and "rundown" for me to purchase a beverage. My rental has candy wrappers and dust all over the cabin) the truck was in pour condition.
Patrick YWonderful guy!
CHANTELL BEverything was perfect! However, the van had some smell and the chairs were not very clean.
Anthony Ithe truck had snow tires on it and that is against the law in the summer time and very dangerous.
Dino GThe website was not working well. A total mess.
JARED GThe location owner was very courteous and took the time to walk us through the procedure for rental and where to return the truck. He was a real pleasure to deal with!
Jamil AApp was not working well. Photo upload was hard and complicated. Generaly, the process was not easy.
Jamal EFirst is your website only being in French because that is the only link you provided and when you hit English it tells you your session has expired.As an English Canadian living in the province of Quebec it would be appreciated having the two languages. If this is not possible it will be the last time I use U-Haul for anything Thank you Cara young 514-791-4751
Cara Ythe truck was clean, in good condition, and the rental facility worker was super friendly. Would definitely return
Stefan MHi, the gentleman at Depanneur JMI was very helpful, both on the phone and in-person, with inputting my reservation on U-Haul's below-average booking app. 5*s for him, 2*s for your app. Thank you.
Constance Cthe van I got had a bad tire (ripped and unstable) that I had to get replaced immediately after taking possession of the van.
Renee VThanks for the great friendly service i will definitely be back another time take care!
JONATHAN AI returned the truck earlier than me scheduled time the place was closed I used the application to close my contract but they changed me extra 20 CAD Because the system didn’t work as it should I have a screenshot for every step I can send it to you if you care
RAAFAT FI had problems with uploading pictures of my driver's license. That's about all the issues I had. Otherwise, a great experience! Thanks
BOGDAN-GEORGE F1-i reserved the truck for 9:00am on June 8. Your reservation said that someone would call me on May 31 to confirm the details. Nobody did! 2- I received a call on June 7th at 4pm to say that the truck would be ready at 10am. I told the person that I reserved the truck for 900. His response was cold, uncaring and blunt: The store opens at 10. Your website should be up to date with the real store hours and should not let me reserve for a time that the store is not open. 3- If you had called on May 31, when your website said you were going to call, then at least I could have forewarned the moving help that I also reserved through your site, to be there at 1000 and not 900. #2, above, cost me $150 in lost wasted moving dollars, and 2 man-hours in wasted moving time. 4- Your truck has an oil leak. It leaked oil all over my paver-stones while it was parked for loading 5- The store: a convenience store, really should make itself more obviously. A- The address is 4701-D, not just 4701. This would make it much easier to find. B- the "UHAUL" sign really should be more evident. There is an awning at this strop mall. Without the exact address being updated, at least "UHAUL should be lit up, or bigger, or lower down in the window, so that the awning is not blocking your view to the sign. I wasted another 10 minutes looking for the location, as well as trying to call the number listed for the site. Not impressed at all
Pierre JA different price per km was charged than the quote I initially got.
Dan SPro: Owner was very kind and accommodating and from a service level perspective, the experience was fantastic. Con: the truck itself needed much TLC.
Bryan GL'application apps ne fonctionne pas tres bien tres long et lent et crash constantment
claude CThe person helped me was very friendly. The overall process to rent was smooth.
Vishal NThe guy was nice but the fuel gauge check seems very subjective. I filled it back to where it was as he said i was still short some and charged me $20 extra. The trucks need more information about the fuel, either give me a full tank so i can just too off, or tell me how big the tank is. I'm not going to overfill so you get more fuel out of it, especially after the poor service from the pickup.
Francis KTrès bien
Wilson RThe person helping was very kind and all was good
Caroline SJmi Dep owner and representative is very nice and friendly. We love to rent from there.
Amany NJMI made everything so easy, in and out within 15 mins.
Daniel DThe van was very slippery in snow due to worn tires probably.
Andre SActually it charged me 24miles more. When I received truck, the guy didn't check mileage with me, Therefore I told myself it is better to take a picture to avoid wrong mileage calculation since he really charge mileage expensive. Once I am back to return the truck, his system records is not same as my picture. I explained to him but he ignored my any explanation. Even I showed him the picture timestamp which shows the morning when I received the truck.
Liqun lPrice per miles too expensive!
Sophia JThey had the vehicle I needed and was a great alternative to the local U-Haul dealer. Thanks
Raquel NHe was excellent
Farshad FPerson is kind of demanding for things. He mentioned if blankets not folded back and put in back again there was extra charge. Never been told this in any other location. Equipment is definitely not really maintained by location, persons warms if not clean at come back there is a 25$ penalty. Truck handbrake release gets stuck.
ABEL FWhy is this new thing with Uhaul where they are charging 25$ for the moving trucks having dust in them. Do you not have people to clean the trucks?
arden cno other choices in the area
Leonard SGreat friendly customer service. Nice and easy to deal with. no hassles no complaints
stewart mFewer demand for photos
tim eIf it ain’t broke leave it alone.
Samuel Rdont use the location the agent charges more than you paid
baofeng b